Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!

Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.

Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.