CUSTOMER SERVICE IS IMPORTANT TO US.
You can be sure that Sail Croatia will provide the very best standard of service to you and your customers.
Agent Bookings
We work with registered Travel Agents from across the globe to deliver memorable travel experiences. Here at Sail Croatia, we believe in transparency, avoiding surprises and helping to set expectations with you and your customers. This allows us to prevent disappointments and have happy clients onboard our ships.
WE RELY ON WORD OF MOUTH FOR OUR BUSINESS.
Because of this, it’s vital that we maintain high customer service standards and positive reviews. Not quite convinced? Check out over 2,000 independent reviews on TripAdvisor.
WE MEASURE FEEDBACK FROM OUR CUSTOMERS.
Customer feedback is gathered weekly on every aspect of our cruises to maintain quality onboard. Features such as staff performance, food quality and ship facilities are all monitored closely to ensure standards are maintained.
EASE OF SELLING TO CUSTOMERS.
Cruise information is available online including up to date pricing, itinerary information and cruise inclusions.
Queen Jelena, Elegance CruiseA 5% commission is available on selected Elegance Cruises View Cruise
HOW TO BOOK AS AN AGENT
Step 1
Check availability over the phone, via live chat or submit an online enquiry.
Please note: Agents are required to handle payments for their clients. We do not offer travel industry discounts, and Agent commission is not applicable on bookings where Agents are travelling with their clients.
Step 2
We’ll hold space for 2 days and set up an Online Account where you can manage the booking. Your commission is included as a discount on the booking - we do not issue commission invoices.
Step 3
Secure the booking with a £50 deposit and organise other travel arrangements for your customers! GBP, Euro and USD are accepted forms of payment, and the balance is due 12 weeks before departure.
Step 1
A £50 deposit per person is required to secure the booking through the online account. GBP, Euro and USD are accepted forms of payment and can be made via credit, debit card or bank transfer.
Step 2
Full payment is required 12 weeks prior to the cruise. We’ll remind you via email when full payment is due from your customer.
Step 3
Once full payment is received, pre-departure information will become available in your Online Account. You can then pass this along to your customer.
Quality Control
Prior to check out, all guests are asked to complete a feedback form about their experience onboard.
Feedback
A summary of your customers experience onboard will be emailed to you directly.
Rest Assured
Have peace of mind that your customers are experiencing high service standards onboard, ensuring repeat business for your organisation!
ORGANISING A LARGE GROUP?
We offer two different options for private group experiences onboard our ships.
Whole Ship Charters View Ships
Our ships are available to book as whole ship charters, allowing groups to have an entire ship to themselves.
Luxury Yacht Experiences View Yachts
Our hand-selected Super Yachts are available as fully crewed Luxury Yacht Charters. Create a tailor-made experience on one of our yachts.
Chat with us
With a Sales Team in London and Australia, we’re online 16 hours every weekday to assist you with your query.
Live chat
Email
Phone
UK: +44 20 4525 7534
US: +1 929-205-6952
AU: +61 2 8417 2609