ABTOT

We are a Member of ABTOT and use ABTOT's approved ADR to resolve complaints. See www.abtot.com.

We are a Member of ABTOT, membership number 5515. We are obliged to maintain a high standard of service to you by ABTOT's Code of Conduct. We can also offer you ABTOT's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abtot.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

For the latest travel advice from the Foreign & Commonwealth Office