I m vegetarian and I had a constant monotonous and unhealthy diet of eggs and cheese at each meal of the day. No vegetables, all cheap and badly cooked. To be fair. The ship crew were fine. The guides adequate. The hikes were not interesting bar one trip to a national part. Just uphill to a viewpoint. Every viewpoint and trail looked the same. The other guests were a good and lively bunch. Many felt the same but there was group pressure to say how great everything was.
- Eve, 05/09/2022 06:00, Travelled Solo
Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you
- boat cabins were very damp/musty and particularly the bathrooms smelled very moldy. It made it very unpleasant to be in there, and contributed to a number of us getting sick - the hikes and timelines felt very disorganized with locations changing and guides seeming to not know the route at multiple locations. There was often confusion with timelines where it would be stated different to what was posted or it would change last minute resulting in the need to scramble on or off the boat. - there was no contingency plan or second hike in the case that we were stuck somewhere multiple days or if there was an interest in a different level of hike intensity.
- Anonymous, 16/09/2019 11:36, Travelled with Friend/s
Hi there and thank you for your review. Upon checking the onboard feedback submitted, we are pleased to see you rated the crew 5 stars, the onboard meals 4 stars and the boat in general 4 stars, thank you. We are sorry to hear of your cabin issues. I have checked our internal records and cannot see that these issues were reported to our onboard rep. Had these issues been raised, we would have resolved them with urgency. We understand that due to strong winds the ship was unable to depart Vis, so for the safety and wellbeing of all guests, the captain decided to remain in Vis where you rep organised a museum visit and wine tasting excursion. We hope that the issues onboard didn't detract from your overall experience onboard and in Croatia as a whole. Thank you again for all your comments.
There are areas that need to be improved before I can recommend sailing with Sail Croatia. The cabins weren't very clean. When we checked in, there was hair on the bathroom floor. I also dropped my book under the bed and upon retrieving it found an old condom wrapper on the floor. The lack of proper ventilation in the cabins has led to mold starting to grow. By the end of the week, our entire group was sick from sleeping in the cabins. The entire week was poorly organized. Each day it seemed like the crew was making up the schedule as they went. We understood that weather can be a factor, however there were no contingency plans if the weather was poor. The hikes were also poorly organized. The guide had no idea how to manage the varying abilities of passengers. A couple of times he got lost because he had only done the hike one time before. He kept saying well now I'll know for next time.
- Anonymous, 16/09/2019 08:06, Travelled with Friend/s
Hi there and thank you for your review. We really appreciate all your comments and suggestions for improvements. All our ships are thoroughly cleaned prior to the arrival of new guests, so we are sorry to read of your disappointment with the cleanliness. I have checked our internal records, and cannot see any reports of this to our crew. This would have been rectified immediately upon notifying our onboard rep. However, I have highlighted this to the Operations Manager, thank you. We understand that there was a schedule change due to strong winds, and the alternative option was to go back to Vis where museum visit and wine tasting was organised for you. We appreciate your comments on the guide, he has received 4-5 star ratings for this departure so we are disappointed to read your comments and these will be passed on to our Operations Manager for training and quality purposes. Upon checking the onboard feedback you submitted, we are happy to know you enjoyed the lunches and found the crew to be a welcomed inclusion. Thank you again for all your comments, this is appreciated.