My partner and I had a great week on Sail Croatia thanks to Lauren, Mateo and the other crew members. The weather was average but Lauren went above and beyond to maintain morale and organise alternative activities. The crew were very easy-going and friendly and we enjoyed learning about Croatia from them. Our only suggestion is to Sail Croatia directly - we think the itinerary could be improved. The Sail Croatia website states the white water rafting is available on the Split to Dubrovnik tour (which was not the case). We also would have appreciated more time exploring the towns as opposed to spending hours at swim spots.
- Maya, 24/09/2024 10:22, Travelled in a Couple
With Sail Croatia it is really for those aged between 18-28. Anyone above 30 and you feel a little out of place. These days everyone is traveling in groups of 2-6. Gone of the days of solo travellers from my recent sail where there was only 4 of us solo travellers. It does make it a little harder to meet people but I guess at the end of the day it really is a luck of the draw. It definitely is a good experience. Just prepare to be oboard with a bucket load of aussies haha
- dan, 19/09/2024 23:05, Travelled Solo
When they tell sail Croatia is one of the best weeks you’ll experience they aren’t lying!! Met the most amazing people, made the most amazing friends and got to experience some amazing scenery! I’m so grateful for our trip leader Ceili was an absolute legend I felt like she was one of us, she was so helpful, took the time to get to know us all and spent most of her time with us! The crew on the boat were incredible, so friendly, helpful, made sure everyone was happy and also joined us for a good time! So grateful and I couldn’t recommend this enough and I’ll be talking about it for years to come!! Big shout out to the crew on TRVDI you bloody legends thank you for giving us the best experience possible!!!
- Emma, 31/08/2024 15:50, Travelled Solo
The bedrooms for 3 people are just not big enough. The other people on the boat ruined my experience and expectations. Only good thing to come out of this trip was the bartender who was amazing
- Nathan , 26/08/2024 02:40, Travelled with Friend/s
Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.
This trip was seriously one of the best experiences ever! We had an amazing crew, a great group of people and we visited some of the most beautiful places! Our ship was so much nicer and more spacious than we expected, the beds were comfortable and the air conditioning was amazing on those hot days! The swim stops were so beautiful and refreshing and exploring the islands and towns made for a perfect balance of a relaxing and activity filled trip! Dino and the rest of our crew were amazing, they worked so hard to make sure we had the best experience and nothing was ever too much trouble for them. Dino was fantastic, he was so friendly and welcoming and it felt as though he genuinely cared about us, taking our concerns seriously and taking care of any issues that came up.
- Emma, 23/08/2024 14:47, Travelled with Friend/s
Had the most insane trip onboard the Pacific. Couldn’t ask for more with our tour guide Dino. He was so helpful and went out of his way to assist us in anything we needed. Even when some of the clubs were closed due to local happenings Dino sourced down the next best places to go and helped make the night the greatest it could be 😌😌
- Lucy, 23/08/2024 14:31, Travelled with Friend/s
The people - other travellers and the crew - are the highlight of this trip. Recommend for those who want to experience Croatia with new friends 😎
- Isabelle, 23/08/2024 13:31, Travelled in a Couple
The tour guide needs to be more involved with the people on the boat. I understand that they might have been doing this for weeks already but the guide is the person who drives the moral on the ship, if they don’t want to get involved and leave it up to the group to make our own experience that is poor. Lucky the group of people I went on with was amazing and that alone is what made my trip. Certain experiences were cancelled months before we went on the boat and had no prior warning to these cancelations which for me were the only reasons why I signed up for sail Croatia. If Sail Croatia had known about the issues on Hvaar and Markaska then months before the boat had set sail an email should have been sent out to people and offered refunds for trips. It borderlines on a scam that people were sold an idea that was never going to be delivered.
- Alexander , 23/08/2024 11:11, Travelled with Friend/s
Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!
Matilda was amazing! The desserts weren’t the nicest and breakfast should have been a bit later but the rest of the crew were great too!
- Lauren, 21/08/2024 05:43, Travelled with Friend/s
There’s wasn’t as many activities as I though there would be. The food wasn’t great and there was no food to snack on aka chips. I feel like since the towels weren’t drying they probably needed to be changed more often. My towel was wet all the time when showering. Sanja was great, crew were all fabulous. Sanja was well informative on each island and was very honest in which activity was better to do which was great.
- Olivia, 20/08/2024 16:34, Travelled with Friend/s
Dear Olivia, Thank you for your review and for sharing your feedback about your recent Sail Croatia Navigator cruise experience. We genuinely appreciate you taking the time to provide us with your thoughts, as it helps us to continually improve our services. We are pleased to hear that you found our representative, Sanja, to be informative and that both she and the crew made your trip enjoyable. We take great pride in our team and it's wonderful to know they contributed positively to your experience. We regret to hear that some aspects of your cruise did not meet your expectations. We appreciate your suggestions regarding the availability of more activities and snacks, as well as the quality of food onboard. Your feedback is invaluable to us, and we will review these areas to see how we can enhance the guest experience in the future. Our crew is always happy to assist with any requests to ensure your comfort, and we encourage guests to reach out to our onboard representative for any needs they may have so if you needed some fresh towels, all you needed to do is ask. Your feedback is crucial for us to improve, and we hope to have the opportunity to welcome you back on another Sail Croatia. Thank you once again for your comments, and for choosing Sail Croatia.
Our boat was a huge let down, we were told when we booked that we would be on a boat with more people than we actually had, we were also shown photos of a boat that was MUCH nicer than the one we were put on. We had no deck chairs/loungers on the top of ours so there wasn’t a space to fully relax an unwind. Almost zero shade on top as well so the only place to lay and relax was in bed which was uncomfortable as well. One shower for 24 people (plus crew), and you had to hold the shower head as it had nothing to mount to. The bed wasn’t big enough for me to lay in so every night while sleeping I had to scrunch my body up, it was also extremely hot below deck while trying to sleep this made it more difficult to get a good nights sleep. Overall it was a let down, if I were to do it again I would want to go on a boat that should actually be in operation, unlike the mala Kate which is what we were on. If it weren’t for the great people I was with then it wouldn’t recommend it to anyone.
- Tom, 19/08/2024 07:31, Travelled with Friend/s
Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.
I definately think our guide Toni made us having the best time ever, he was really good at making the group become one and making sure that we were all having a great time. I find it admiring to see how quick we was at always answering our texts and questions whether it was late at night or during the day and he always made sure everone was safe and good especially during the party nights. He was a real and honest guide who made sure that our money was spent right and we didn't waste anything, giving us good recommendations of what to do see and eat and what not to do. I wanna thank him and sail croatia for a fantastic week!!
- Natalie Summer, 16/08/2024 12:35, Travelled with Friend/s
Marin was the best tour guide, he was so knowledgeable and very honest with his opinions. He would go out of his way to help you with anything you needed and made things run as smooth as possible. A great way to see the sights of Croatia!
- Hanna, 10/08/2024 11:38, Travelled in a Couple
Great way to see the islands and party through Croatia. Katarina our guide was so lovely, helpful and knowledgeable. Food was nothing special but our guide and the experiences they provided made up for it,
- Camille, 09/08/2024 17:08, Travelled with Family
Honestly the vibe throughout the whole trip was great. We had a fantastic group leader named Clara who offered heaps of activities and the entire trip was just so fun
- Lucy , 07/08/2024 15:47, Travelled with Friend/s
I was lucky enough to get the best group of people and best crew. But all I can say is that booking the ensuite boat for navigator is definitely all you’ll need for a week. You’ll have more fun on this boat if you’re solo or with one or two mates. If you’re travelling with a bigger group of friends you should think about selecting a nicer boat.
- James, 07/08/2024 00:34, Travelled Solo
Was very happy with the room, both the bedroom and bathroom were decently sized and had good facilities. The food on the boat was really great, we were never hungry. The crew were kind and hardworking. I wish we could’ve been informed on our swim spots more. The boat would just depart from them without notice so you might miss out or jump in without realising we were about to leave. I think our tour manager could’ve gave us better suggestions on what to do in town. Sail is a great way to travel and I really enjoyed my week!
- Anonymous, 05/08/2024 09:35, Travelled Solo
The views, food and friends made were amazing! Wanted to say a special thanks to our crew and in particular our trip manager Andro. He really made this experience extra special for each and every one of us marking sure we all go the most out of our trip. This week will go down in the history books for 7 days I'll never forget. Hope to do it all again soon ❤️
- Alyssa, 29/07/2024 17:18, Travelled Solo
I had a great time aboard the Afrodita while being a solo traveler. I met tons of friends and shared great memories. The food and on board entertainment were great, but the bar prices were not competitive at all. Drinks were €10-12 and happy hour was only 10% off. Bell ring shots were also €120 at the start of the trip and usually mostly juice unless you were watching the bartender and telling him to pour more alcohol. When comparing with passengers in other boats, their drinks were only €4 (didn't have to pay for mixers) and bell rings on their boat were only €80. If our boat had cheaper drinks, more drinks would have been purchased on board, but our group was considered fairly tame because people didn't end up buying many drinks on board. More money could have been made by this boat on alcohol, but they were stingy with prices and portions and wondered why they didn't make much money. The trip overall was great, but the bar was their biggest downfall.
- Michael , 29/07/2024 15:12, Travelled Solo
I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
The bedrooms need a major upgrade they’re a sauna and the boat is in need of maintenance as water leaked through the roof in the dining whilst eating lunch
- Jack, 23/07/2024 11:22, Travelled in a Couple
Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.
Lola our host & the crew were awesome and made us feel very welcome. Lola was very informative and helpful in a range of situations. The rooms were clean and tidy and the daily breakfast and lunch meals were delicious and kept us filled up for big days. The swim stops were beautiful. We had a great time on board the Mali Ante!
- Anonymous, 15/07/2024 12:13, Travelled in a Couple
The crew on board couldn’t have been any better they were honestly the nicest hardest workers you will meet always smiling and helping out in any way they could. The food was 5/5 amazing as well at the itinerary of the week with stops and swim spots. Only feedback would be the variety of drinks at the bar were not as advertised on the website and didn’t have the variety to suit some people we were with.
- Brayden , 12/07/2024 06:35, Travelled in a Couple
Andro made the trip worth it all ! He is a legend
- Tayla , 09/07/2024 20:38, Travelled with Friend/s
I had such an amazing time meeting so many new people and travelling to the different beautiful cities of Croatia, definitely a memorable travelling experience!
- Anonymous, 09/07/2024 11:50, Travelled with Friend/s
Dino was a great host and the crew were amazing! Wish we spent more time in the water and breakfast wasn’t so early, but it was balance or rest and party. I also wish we got more history about Croatia when we got to the different ports.
- Mia, 05/07/2024 10:54, Travelled with Friend/s
Sail Croatia was good. To make it better I would suggest more effort is put into the socialising of everyone on board e.g group drinking games, getting to know people etc. guided by the host. Also more time at each destination would be good! Not sooo long at swimming spots. Our host Clara did a good job for her first ever Sail!
- Annebelle , 03/07/2024 10:10, Travelled in a Couple
A great way to visit the highlights of Croatia! Beautiful towns, wonderful company, overall a fantastic week! Activities available were good, included food amazing (cheers Johnny) and Marin was a great guide! Definitely recommended!
- Anonymous, 28/06/2024 16:10, Travelled with Friend/s
- Anonymous, 28/06/2024 12:43, Travelled with Friend/s
You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
It was an overall good experience and Ceili was an amazing host. Really good company!
- Sarah, 17/06/2024 21:28, Travelled Solo
I had fun exploring & it all being organised for me but there was a lot of groups so felt a bit hard to get to know people. The crew were amazing!
- Erin, 10/06/2024 10:09, Travelled Solo
Thank you so much for choosing to travel with Sail Croatia! We are delighted to hear that you enjoyed exploring the beautiful destinations and appreciated the organization of the trip. We understand your feedback regarding the number of groups and the difficulty in getting to know other travelers. We do our try our best to create the best mix possible which is dependant on the bookings that we do receive. I am pleased there were other solo travellers on your departure and that you were sharing a cabin with one. We hope to welcome you on board again for another adventure in the future! We understand your feedback regarding the number of groups and the difficulty in getting to know other travelers. We do our try our best to create the best mix possible which is dependant on the bookings that we do receive. I am pleased there were other solo travellers on your departure and that you were sharing a cabin with one. We hope to welcome you on board again for another adventure in the future!
Boat was a bit ordinary and not what’s in the photos and videos. Food was okay. Advertised that dinner isn’t included so assumed find something ourselves however it was organised every night which felt like we had strict time lines and did not have much freedom to explore. The dinners organised were overpriced and average. I don’t want to be eating Japanese on my first night in Croatia. I want traditional food and seafood!!! The night clubs we were taken too were small and pretty average and some overpriced!! 11€ for one drink is stupid. I also was charged wrong prices for my drinks on board, I ended up having to pay 30€ extra for drinks when I was just charged wrong. Ceili was amazing though! Best rep we could’ve asked for and she made the week so special! Have made friends for life
- Anonymous, 10/06/2024 06:36, Travelled with Friend/s
Thank you for taking the time to provide us with your detailed feedback! We are thrilled to hear about your positive experience with Ceili. It’s wonderful to know she made your week special and helped you form lasting friendships. Regarding the dinners, we would like to clarify that while these meals are optional, we understand that many guests prefer to dine together, which is why we organise group dinners. In regards to drinks prices, you are welcome to request a daily bar tab receipt by checking with a staff member. They will happily provide this information and address any concerns you may have. We appreciate your feedback and are committed to making improvements based on your comments. Thank you for sharing your thoughts with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
Marin was amazing I hurt myself on the trip and he made sure he was there to support me through getting it sorted at the hospital while also making sure everyone was sorted for their activities. He did amazing thinking on his feet when things had to change and we couldn’t do the original plan. The crew were fantastic helped us we everything we asked them and chief made some awesome meals with the BBQ night our favourite. Unfortunately I was disappointed in the fact that clubs weren’t open and we weren’t offered the activities which were advertised. I think that it’s extremely poor to advertise certain clubs that won’t be open at this time of year that we would miss out on but wouldn’t know that till we got on the boat that needs to be fixed as I would have adjusted my dates.
- Rorri, 06/06/2024 06:20,
Hi Rorri, Thank you for your 4-Star review, we are happy to hear you had a good time on-board Tuna and that Marin was an amazing addition to the cruise. We're sorry to hear of your disappointment in regards to some of the nightclubs being closed during your cruise. The operating season of external nightclub providers is subject to change and unfortunately, this is out of our control. In this instance, we will always provide an alternative bar/nightclub option for our guests to experience the local nightlife in each destination. We hope to welcome you again in the future.
We were on the "Big Blue" ship, and to start with the only negative, the ship was smaller then we anticipated. The Navigator Cruise has 2 or 3 ships you can be put on depending on the price you pay. I would describe the accommodation has a hostel on a boat. However, this did not stop us all from having the best week, I would actually say it helped! Everyone was always together having chats, listening to music on the top deck, jumping from the top deck and making a memorable week for us. Lastly the crew and tour rep were all incredible!!! Highly Recommended 🥳
- Christina , 03/06/2024 10:46, Travelled with Friend/s
Our guide Anita did an amazing job and displayed a lot of care and made sure that everyone was comfortable and were having a good time. Anton and his crew were extremely welcoming towards us. The itinerary was well thought out and locations were unreal.
- Hamish, 02/06/2024 08:57, Travelled with Friend/s
Was lovely to meet everybody, explore different parts of the islands, the rep marin who we had for the week was sooo lovely and fun, without him the week wouldn't of been such a success!
- Kaylee, 27/05/2024 19:51,
The easy answer...YES. However a bit differently... I would recommend going in peak season so the weather doesn't interfere with your itinerary. Be prepared to spend more money than you think! The party cruise is 110% partying every single day...your liver definitely gets a run for its money. Overall your group makes the experience. As a solo traveler I still had the best time and made so many friends/memories!!!!!!!
- Zoe, 11/10/2023 13:22, Travelled Solo
Loanna had great organisation and listened to the group as a whole Repeated important information multiple times individually and as a group to make sure we all knew what was happening She was very funny
- Anonymous, 03/10/2023 08:34, Travelled with Friend/s
I was with Katarina on Zaramaris, Kat was incredible and made the whole trip incredible. Overall had a great time but some of the meals could have been better and felt some facilities were lacking, but this may have been due to being end of season.
- Melanie, 22/09/2023 19:28, Travelled in a Couple
Our Crew Leader Nikola went above and beyond on so many occasions for not only our boat (Big Blue) but for passengers on other boats. There were two times that some of the girls on the other boats were in a distressful situation from locals or other unrelated tourists. He got them back to the boat safely in a seamless and timely manner, His attentiveness to safety for everyone was incredible. The only fault was we had 3 lounge chairs on the top deck of the boat to share between 25.
- Luke Stafford, 18/09/2023 03:01, Travelled Solo
The crew was helpful and friendly! The food was really good, overall an amazing experience
- Ryan, 14/09/2023 12:54, Travelled with Friend/s
Sail Croatia was amazing! Trip of a lifetime! I do recommend! Although it was very expensive, the day activities and offered meals on board are very over priced. Although it all is a lot of fun and over all I would do it again!
- Gemma, 12/09/2023 20:04, Travelled with Friend/s
Different crew, more organisation, better food and to actually go to the planned destinations. Not be lied to by the captain and made to pay for the bbq when told there is no restaurants and then when we arrive at the destination there were a lot of restaurants. Drink prices are too high as well. Cleaner rooms and the air cons need to be cleaned out
- Lachlan, 11/09/2023 08:08, Travelled with Friend/s
Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.
Croatia as a country was amazing and beautiful. However, the sail was disappointing. Our representative was not very engaging and for the price you pay, you don’t get a lot for it. Considering you pay prior, the drinks at the bar are expensive and ‘happy hour’ is only 10% off which isn’t worth it. They offered limited water and if you wanted a bottle of water you had to pay. Even when unwell, there is no bottled water that is accessible and you are not able to bring bottles from off the boat. As a couple, we were given two single beds and other groups of friends that requested single beds were in rooms with doubles. Overall, not worth the price you pay and we weren’t very satisfied and actually left the boat early due to being unwell and not being able to access cold water.
- Nikita, 04/09/2023 05:18, Travelled in a Couple
Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.
Aircon was not working properly and the bedroom fascilities were terrible. No changing of sheets, towels or pillows when we were in a HEAT WAVE and many on board were sick was not good. Whole experience was uncomfortable. Chef also prepared wintery hot meals when we were in a HEAT WAVE. Very disspointed with the experience.
- A, 03/09/2023 14:02, Travelled in a Couple
Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.
Our boat itself was fantastic, make sure you book the Gradina. Also a huge shout out to the chef who was fantastic. Our lunches and 2 dinners were delicious. My experience was tainted by the make up of the group, but that is the risk you take with group tours. The activities were the highlight though especially the Mljet national park bike ride.
- Anonymous, 02/09/2023 14:07, Travelled Solo
Loved all the locations and met heaps of friends. Food and chef was great! However crew themselves weren’t the most enthusiastic about the trip particularly our guide/organiser. But you get out what you put in. Overall had a great time!
- Emily, 29/08/2023 13:38, Travelled with Friend/s
The people Some of the crew were amazing and the captain was very accomodating. We wanted to do more swimming
- Shelby , 29/08/2023 11:32, Travelled with Friend/s