For the price that you pay which is quite exorbitant I don’t think this experience lives up to the cost or the hype. While the crew and the staff on board as well as the guide are absolutely lovely and the service was great the boat is old, creaky and smelly.. The air-conditioning barely worked and people complained non-stop about the Aircon not working. There were no fans even on deck which are desperately needed to combat the unbearable European summer heat. Unfortunately it did not live up to the expectations and certainly not to the reviews I’ve seen on site. The boats need full renovations and need to be fully updated in order for them to be able to get a higher rating.
- Anonymous, 25/08/2024 14:46, Travelled Solo
Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Explorer/Excursions: was disappointed by the lack of excursions and exploring on the explorer cruise. On board we did a lot of relaxing and cruising so I anticipated action packed land adventures. This trip fell flat. The 1 to 2 excursion I did I really enjoyed. Hora wine tasting (great local place with the sweetest donkeys) and biking in Mljet Meals: I am a pescatarian (no meat, only seafood). I was served seabream-4-5 lunches in a row. I mentioned to the guide I'd like more variety, the next lunch I again received seabream. After that I mentioned to the head crew member I'd like to eat something other than seabream. Then I finally I had a change to tuna. The next meal seabass. The guide also had dietary restrictions and made a huge fuss in front of our entire table when given something she didn't eat. My final meal aboard was back to seabream with a side of peppers; meanwhile the guide had a overwhelming portion of gnocchi and peppers.
- Melissa, 04/10/2021 17:02, Travelled Solo
Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!
The boat and crew were fantastic, but unfortunately I was quite disappointed with the age group of travellers on board. There were a large number of older travellers when I was hoping to mix and mingle with travellers around the same age in the 20-40 age group. The trip is marked for couples, young professionals, young at heart. Unfortunately there were too many 'young at heart' and couples on board for my liking. I would recommend doing a Navigator cruise instead with a Premier boat. On the plus side our guide Ivana was amazing and we had a Sail Croatia photographer with us for the week (still waiting for the pictures though which are overdue),
- Anonymous, 18/09/2018 02:02, Travelled Solo
Thank you for your review. We’re so glad to hear that overall you had a wonderful time onboard your Explorer Cruise, and that you were well looked after by the crew and your Tour Manager. We’re sorry to hear that the age range onboard didn’t meet your expectations. Our Explorer Cruises are perfect for travellers that wish to explore, socialise and experience Croatia at its finest, and we often find a mix of couples, young professionals and young at heart travellers onboard. Please keep an eye on the Sail Croatia Facebook page, where all images from the 2018 season will be published.