Boat was fantastic Route and swim stops great Food was excessive at lunch time. Would have preferred a lite lunch with more fresh salads and sandwich type options. Breakfast were good, but coffee service could have been better. I got food poisoning from the captains dinner and missed a day of the trip. Staff made no apology or did not check on my health. That was disappointing and really didn’t end my trip well. I also think six nights would have been better and we should have finished when we arrived in Dubrovnik. Thanks
- Marisa, 05/09/2023 12:10, Travelled with Friend/s
Hi Marisa,Thank you for your review. It's great to hear you enjoyed the boat, route and swim stops. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Thank you for your comments on the breakfasts you enjoyed, and we appreciate your comments regarding the coffee. Our chefs and kitchen staff follow strict food hygiene and cleanliness protocols to ensure the safety and quality of the meals we serve on board. Upon checking our internal reports we can confirm that there have been no reported cases among our passengers or crew during the period of your cruise. From our reports I can see that our Waiter offered help, and our Rep checked in with you when you were feeling unwell and offered medical assistance however, we didn't receive a response. From the feedback you provided at the end of your cruise, we're pleased you enjoyed other aspects of the cruise and would recommend us to others. Thank you.
We felt the boat needed maintenance. The bathroom sink leaked and the shower sprayed water everywhere but on your body. Apart from that it was amazing. thank you
- Arlene, 05/09/2023 06:27, Travelled with Friend/s
Hi Arlene, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you had an amazing time on board, this is wonderful! I will be sure to pass your comments regarding maintenance on to the Operations Manager as I can see from our internal reporting system these were not raised whilst you were on board, so thank you for bringing this to our attention now so that the crew can fix these issues immediately. Many thanks for a fantastic week on board!
We though sail Croatia was good value for money but later found better boats for way cheaper. Disappointed in the service, cleanliness and food . Room floor was not washed once, luckily small and washed ourself. , The shower not cleaned once. Had to ask to change the linen, when we were informed that it will be changed on the Wednesday. It was eventually done on Thursday. Food quality of an old age home. Asked for double bed slept on two single beds. Later found that owner of ship children work on the boat. Thats maybe why! Stops on islands was however amazing and Boris / tour operator working for the boat was very helpful and assisting us with places to visit and Restaurants suggestions on the islands. The boat was way more expensive that a big cruise liner and does not justify the cost of this small boat travelling. When we got of the boat there was no farewell greeting by the staff or someone helping with the luggage. 😪😢.
- Pierre, 08/08/2023 15:47, Travelled with Friend/s
Hi Pierre, thank you so much for taking the time to review your cruise with us this summer in Croatia. I am quite disappointed to read your review, especially as I can see guests from your week on board provided both positive reviews and feedback of their experience. In saying this, we do appreciate you taking the time to provide us with your feedback and this will be passed on to our Operations Manager in Split, thank you for your points raised.
Compared to recent cruises in the region, the food quality and choice offered was poor and repetitive. Bar closed too early in the evening. Pillows in the room were substandard and uncomfortable. Often had bad drain smell in cabin. The Tour Guide, Stjephan, was outstanding and the rest of the crew very good.
- Brian, 13/06/2023 06:23, Travelled with Friend/s
Hi Brian, thank you for your review and for joining us in Croatia this season. I am sorry to hear we did not meet your expectations on this occasion. Please be assured that your feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for this and also for your kind words on Stjepan, I will be sure to pass this along to him. Thank you!
I would not sail when places on the islands are not open. Or at least tell your customers that most shops and tourist places are not open yet and let them decide to sail or not. Staff on you ship need to understand English and also speak it. Also the bartenders should know how to make all types of drinks that are available
- Kaz, 21/05/2023 06:25, Travelled with Friend/s
Hi Kaz, thank you for joining us this season and also for your review. Feedback is important to us and we appreciate that you have taken the time to write to us with your recommendations. There are many benefits to travelling to Croatia outside of peak season, including cheaper cruise and flight prices, as well as fewer crowds of tourists. I will be sure to pass your comments and suggestions onto the correct teams so that we can make improvements where possible, thank you for bringing this to our attention and for sharing your experience with us.
I would like to suggest that you don’t start your cruise season while the islands are still closed and not much open. The bar staff should also understand how to make drinks if have them on the list of drinks. May yea and coffee should be free all day ( not a big cost to you )We had a good cruise besides these minor things.
- Martin, 20/05/2023 13:00, Travelled with Friend/s
Hi Martin, thank you for taking the time to review your Elegance cruise with us this season. Your feedback is very important to us, so we appreciate that you have taken the time to write to us with your suggestions. There are many benefits to travelling to Croatia outside of peak season in April and May, including cheaper cruise and flight prices, as well as fewer crowds of tourists - this is usually down to personal preference. I will be sure to pass your comments regarding drinks onto the relevant team, thank you for bringing this to our attention and we are pleased that you had a good time. Thank you!
We travelled on the New Ship Roko. It was beautiful, Croatia was beautiful but this was not what I would consider an Elegance Cruise. We were expecting exceptional service. It was mediocre. The staff was informative but not polite, smiling or happy. They were robotic, dismissive, aloof, going through the motions. The captain never smiled, greeted people, not even a courteous wave when walking past you. He did his job, nothing else. The food at breakfast was good, nice variety but ran out of fresh fruit every day. Lunch was a sub par version of English cooking. We were expecting Authentic Croatian cuisine. I only ate 50 % off them. They ran out of fresh lettuce every day. The rooms were straightened up each day with fresh towels. They were not cleaned. Every day there was dust/hair etc on the bathroom floor. I would clean up every morning after the cabin maid left. This is what I would expect from a Navigator, or Explorer Cruise. I didn't consider it an Elegance Cruise at all!
- Anonymous, 21/09/2022 11:13, Travelled with Friend/s
Thank you so much for your review. We are so pleased to hear you enjoyed your time onboard Roko and found it beautiful, much like the country. We are sorry to hear you did not receive our high levels of customer service that is expected from all members of staff - we thank you for making us aware. We do have a process in place for any issues that may arise onboard and if we are made aware at the time, we can quickly resolve these matters. I have checked our reports and cannot see that any issues were raised with the Onboard Rep. Thank you for your comments regarding the meals served, it's great to hear that you found breakfasts enjoyable. Upon request the chef will of course provide you with more servings and is always open to suggestions. We offer daily cabin cleaning and a mid-week thorough cleaning service with linen and towel change. If our crew members were made aware of the dust/hair, this would have been resolved immediately to ensure this does not happen again. We thank you for voicing your concerns here, and we do hope that you were able to enjoy all other aspects of the cruise.
The ship staff and quality of service is not what we experienced on our period 2 trips with sail croatia. 1. Rooms, bed comforters were just placed on beds. There were never completely done up with pillows, 2 of the days we’re not even done, mirror was dirty for the week. 2. Bar service was poor, common drinks were never made properly. Previous trips with sail croatia, a glass of wine was served with lunch. 3. We received a nice bottle of champagne since it was out 3 rd trip. We don’t drink champagne so we asked them to deliver it to a newlywed couple on the boat. It was never done. We asked what happened to the bottle, it was then delivered 4 days later. 4. Food quantity and quality was poor, always ran out of fruit for breakfast and salad for lunch. When asked if they had any more salad they said it was all gone, 5. Final Bill, They added a $200 kuna ($30Us) charge to reprogram the key that never worked. After arguing with them they reversed it.
- Stan, 16/09/2022 08:47, Travelled with Friend/s
Thank you for your review Stan, we value your feedback as a 3rd time devoted Sail Croatia guest. On our Elegance cruises we offer daily cabin service with mid-weekly linen change. If you ever need any additional cleaning, the crew are always more than accommodating. I have checked our internal reports and can't see that this was raised with any of our crew members or Onboard Representative to get this resolved for you. In regards to the meals, the chef is more than happy to provide more servings upon request. We are pleased to hear that the key was resolved and that the bottle of champagne was gifted to the newly wedded couple. We appreciate all your comments here Stan and we hope that these issues didn't detract from your overall enjoyment onboard. Thank you.
This is our 3rd time travelling with Sail Croatia and yet again we had the most fantastic time, however, we did notice a few things that we feel needed to be addressed. 1) The cleanliness of the ship overall was not good and the 'sun' deck was not cleaned in the whole week we were on board (I spilt a coke and the stained remained all week). The bar deck was the same and sometimes the tables were still covered in the empty glasses from the night before. 2) The route was changed with no apparent reason and therefore I spent the first day changing booked trips. 3) The captains night was the 1st night (usually the 2nd to last) and most passengers were tired and retired before the entertainment finished). 4) Smoking was allowed pretty much anywhere on outside decks and although I am a smoker, this was not welcomed by most of the passengers. 5) The cushion covers on the sun loungers were not cleaned in time and we therefore spent the first day and half without cushions. run out!
- Heidi, 16/09/2022 08:16, Travelled with Friend/s
Hi Heidi - Thank you for your review. We are pleased to hear you had a fantastic time with us, however we are disappointed that as a valued 3rd time returning customer of ours, you found there was a difference in standards. In regards to the cleanliness onboard, the crew are always on hand to assist wherever possible and if they are made aware, any spills will be cleaned up immediately. The ship goes through a thorough cleaning regime prior to your sail and during the week we complete daily cabin cleaning services plus a mid-weekly thorough clean throughout the cabin including linen change. We will pass your comments regarding the glasses on tables to the captain via our Operations Team. I can see from our internal records that there was a slight change in itinerary due to strong winds and for the safety of guests, the captain decided to change this slightly. This can happen as explained in your pre-departure information. The original itinerary was as follows: Dubrovnik, Mljet, Hvar, Stari Grad, Split, Makarska, Korcula, Dubrovnik. The adjusted itinerary was as follows: Mljet, Makarska,Split, Stari Grad, Hvar , Korcula, Dubrovnik. I understand the Onboard Rep had communicated this to all guests, so they were made aware.Smoking onboard is permitted in open areas of the ship. I understand that the cushion covers were being prepared and were not ready until the 2nd day of the cruise, this was explained to all guests onboard also. We do thank you for all your comments here Heidi, and we appreciate you taking the time to share your review with us. We hope to have you back with us again in the near future.
Being the last week of the season the staff were clearly worn down and voiced this. They were very efficient but disconnected from guests. The spa was never hot enough and when asked it was never addressed...the spa needed to be on and hot and ready to go at all times.
- Sue, 22/10/2019 05:16, Travelled with Friend/s
Hi Sue, thank you for your review. We are pleased to hear that you had a wonderful experience overall, enjoying some of the best locations with your fellow travellers. However, we are disappointed to read of your comments about the staff and the spa, your comments will be highlighted to our Operations Team, thank you for making us aware. We do hope that this didn't detract from your overall enjoyment onboard and in Croatia as a whole.
Food choice - no choice for lunch and, at times, the menu offered was mediocre. Not particularly tasty or appetising.. Tour guide - much of our on - land time was self - directed with a very limited explanation of what to see and how to get there. Wi - fi - virtually non existent unless very late at night or in the early hours of the morning. I have compared our expereince with those travelling with Katerina who, for a very similar price, experienced an amazing choice of food, including 4 dinners,barista coffee and had a tour guide to assist at all locations explaining and taking them to the points of interest. The ship could not be faulted nor the attentiveness of the crew.
- Anonymous, 24/09/2019 17:06, Travelled with Friend/s
Hi there and thank you for your review. We are pleased to hear that the ship was of a high standard and the crew were a welcomed inclusion on your cruise. However, we are sorry to hear of your disappointments with some aspects of your cruise, mainly with the meals. Our chefs aim to provide delicious, home cooked meals using fresh local produce, so we are sorry to hear that the meals served were not to your taste. Having a look at the feedback received for your departure, the average rating for onboard meals was 4-stars. We pride ourselves on providing the best local, informative and friendly Tour guides so it is disappointing to read that you received limited information. Looking at the feedback received for your rep, he had received all 5-star ratings which is great. However, in light of your review we have highlighted your comments to our Operations Manager, thank you. We do hope that you were able to enjoy all other aspects of your cruise with us - fellow travellers, destinations, organised tours and excursions and that these issues didn't detract from your overall experience in Croatia.
For the price paid, bottled water should be provided in cabins. A few of the lunches were very good but-many of them were not good. the first day’s beef was over cooked & tough. The second day’s fish was over cooked & dry. The captain’ s dinner was excellent. In Hvar we were brought in by water taxi & the yacht stayed out until almost 9 o’clock & had to sit around all day waiting to get back on board. Exhausting sitting waiting after dinner to board. No place to sit if you had already left the restaurant. Just sitting around killing time. We had a below deck cabin, which was recommended by the agent because they are quieter. She did not tell us that we had to climb three flights of stairs every time we wanted to go up to the top deck where everyone congregated. We are both 80 & she should have known that when she made the recommendation. Is it something that I would recommend? Yes! Swimming in the Adriatic every day was wonderful & the islands are beautiful.
- Yolanda, 23/09/2019 12:01, Travelled with Friend/s
Thank you for your review. We appreciate all your comments and have taken these onboard for future improvements. We are really happy to hear you enjoyed your time in Croatia, especially seeing the beautiful islands and daily swimming in secluded bays along the Adriatic - it's just bliss isn't it! Implemented in 2017, we removed all included water bottles from our fleet and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard and doing our part for environmental sustainability. Our chefs aim to provide a variety of meals, using fresh local produce - we are sorry that you didn't enjoy all the meals served, however we are pleased that you found the Captain's dinner enjoyable. We aim to get our guests into Hvar as this is one of the most popular destinations and busiest ports, so we hope you enjoyed your meal in this vibrant town. Next time, we would recommend booking an Above Deck cabin for the ease of having your cabin door opening on to the main deck and avoiding those flights of stairs. Thank you again for your review and for choosing to travel with us!
Would prefer much more time onshore at less tourist ridden stops. Coffee and tea in the evening should be included free of charge. Better communication about stops and options for making the most of e@ch stop
- Beryl, 23/07/2019 19:20, Travelled with Friend/s
Thank you for your review. We aim to get the balance just right which gives our guests the flexibility of visiting both popular and more quieter destinations, as well as ensuring guests have enough time both on land and at sea, with some of our gorgeous swim stops in secluded bays overlooking the Adriatic. Pots of Tea and coffee is available free of charge during saloon opening hours and generally what happens onboard, is the daily schedule is outlined just after lunch, which includes sightseeing recommendations and important information on departure. We will certainly pass your comments regarding better communication channels to our Operations Manager. Thank you.
Get the boat to go faster so we had more time for swimming or exploring towns More time in Dubrovnik Lose the traditional band at the captains dinner, it's not 1975. Last port Marananga was hopeless. Beaches were crowded and no atmosphere. Go to an island instead Food was okay, wine over priced and not good quality. Consider getting wine from other countries Boat was excellent, rooms were well maintained Cruise manager often had inaccurate and out of date information
- Cliff, 23/07/2019 14:38, Travelled with Friend/s
Thank you for your review. It's nice to hear that you found the boat excellent and the rooms well maintained, however we are sorry to hear your disappointment with some aspects. We try to get the balance just right so that all guests are catered for which involves having enough time at both land and sea and giving guests the opportunity to partake in our amazing swim stops. We find that the traditional band has been a welcomed inclusion for past cruises which our guests enjoy. Upon request, our crew can try and source a particular beverage if this is not available onboard. We aim to provide the best Cruise Managers that are informative and friendly, we appreciate your comments here and this will be passed on to the Operations Manager for improvements. Thank you.
Comparing Sail Croatia to 2 other Adriatic cruises on small ships Windstar & Variety at similar cost it would only take a little tweaking to improve “brand” Olimp is a nice new boat with good lower deck cabin size and bathroom. Just 1 hour turnaround between weekly cruises means cleanliness suffers. Acoustics inside dining room had many battling to have a round table conversation and overall food quality competed with onshore Restaurant visits and came second place for most meals unfortunately . Swim stops vs onshore free time compared poorly with Variety cruises program and if I’m being cynical might have something to do with reducing Port Charges and berthing effort same as Windstar. No other cruise at $900/nt fails to put a bottle of water in a cabin with “non potable” sign .Ondeck water cooler ineffective .Toiletries limited to liquid soap pump on wall only . Towels thin scratchy and old . Antonio great - ,issues raised on day 1 Head office ostrich attitude Sad
- Paul , 22/06/2019 13:44, Travelled with Friend/s
I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. We're pleased to hear you liked Olimp and were happy with the size of the Lower Deck cabins and the ensuite also. Looking through our cabin feedback for Olimp from your departure I can see here that we have been rated 5 stars throughout for cleanliness. Your comments have been passed onto our Operations manager so that we can make the necessary improvements for the future. As the ships are small with very limited storage space on board it is not possible to have bottled water on board for the cabins, I'm afraid. We are also working towards eliminating single use plastics on board, implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard. For this reason we also have refillable soap dispensers in the bathrooms rather than single use shampoo and conditioner bottles. We try our best to aim for a good balance of relaxing and exploring and a lot of reviews we receive do say that we often get the balance right. I'm sorry to hear you were not happy with the times spent at swim stops versus ashore. I have passed your comments here onto our Operations Manager. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board.
There is no sound proofing outside the cabin so you can hear people talking in the hallways, doors opening, tables being moved above the cabin, made it very difficult to sleep. Very few people swam so stopping for this made the time with nothing to do too long. Other than the walking tour in Dubrovnik no others, would be more interesting to have more walking tours. I was surprised there were not more food options. No drinking water in the rooms was irritating. Only juice option was some kind of adulterated orange. There was too much time confined to the boat. Having people wandering through from other boats was strange and made me feel a little unsafe. If you pay extra to have the upper cabins, half the time your view is blocked and the room is dark because another ship is docked right next to you. There was a jacuzzi but not enough power to heat it and since the boat was docked right next to another boat people would be staring over at you.
- Anonymous, 28/05/2019 07:30, Travelled with Friend/s
It is wonderful that you enjoyed Croatia and its beautiful scenery and were happy with the service provided by the on board staff. With regards to your comments on cabins not being sound proof, in the Pre-Departure Information we do suggest to bring along a pair of ear plugs so that you won't hear passengers passing outside your cabin or between boats. Your comments have been passed onto our Operations Manager so that we can improve on all of your suggestions for the future, thank you for your comments here. Although there is no drinking water inside your cabin there is a water cooler available for you to use at all times whilst the salon area is open. The tap water on board is not drinkable, I'm afraid. Regarding boats being moored up together, this is standard with most small ship cruises. The ships are smaller than the larger ocean cruise ships and this allows them to visit the smaller more intimate ports not accessible by larger vessels or where sometimes the larger cruise ships have to dock out at sea and use smaller tender boats to get ashore, meaning you would have less time exploring and will need to stick to time schedules. Harbours are therefore a lot smaller with limited space for mooring. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time in Croatia. Thank you!
Had a great time on board. Great staff great other guests. Cuisine provided was a total let down unfortunately. Everything else happy with.
- Anonymous, 15/05/2018 11:51, Travelled with Friend/s
Thank you for taking the time to write a review. I'm glad you had a great time and enjoyed the company of the other guests and crew on board. Thank you for your valuable feedback in regards to the cuisine, this will be passed onto the crew on board. We hope to see you on another cruise with us in the future.
The crew were all excellent, serving breakfast and an evening meal instead of lunch and dinner and having more time at each destination rather than docking at 2pm. Breakfast could be improved by serving fresh juices and fresh fruit salad. But overall it was very enjoyable, the Staff and the hostess were all excellent.
- Shahin, 25/10/2016 16:45, Travelled with Friend/s
Nice boat/ship and cabin very nice apart from being smelly. You do get used to the smell quickly so no big deal. Wifi is close to useless. Patchy and not available in cabins. No tea/coffee available but you can purchase an average way overpriced wine. Lunches were fantastic. Breakfast service average. Often waiting on food or certain things not available. Wine poor quality. And five times retail price. No towels for swimming. Other less commercially focused tours in the area are much better. SC charge premium fee but they penny pinch. Never again. And cash only for bar tab???? It's 2016.
- Fiorenza, 13/09/2016 06:39, Travelled with Friend/s
"Hi, thank you for your feedback on your Elegance cruise. We are happy to hear you enjoyed the boat surroundings, found your cabin to be very nice and enjoyed your 3-course lunches. However, we are sorry to hear there was a smell in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. Upon checking our reports, I could not find any notification from you to a member of staff. Had we been made aware of the smelly cabin issue, we would have resolved this immediately for you. The Wi-Fi onboard is subject to data limits and network coverage whilst at sea, however I have passed your comments onto our Operations Team so they can check if additional upgrades are available. Towels for showering are provided in your cabins, however if you require additional towels for swimming these can be requested on-board. With regards to your comment about the drinks prices, these do vary and our prices range from 180-380 Kuna (£18-£40) per bottle of wine. The wines are professionally selected and are also stocked based on the feedback from all guests and local availability. Regarding the cash only bar tab, this is something we are looking into for the future cruises - thank you for your feedback on this.
The food was cold and took too Long to serve. Iit was good food though and the chef is fabulous. There was a young girl on board who appeared to do nothing and could of helped serve the food or collect the dirty plates. The billing system for drinks is very unusual and being cash only seems questionable. The ship and its facilities were first class and the cleanliness of the rooms could not be faulted. The sailors all worked very hard and continued to clean when we were at swim stops (which were also brilliant)). I lived all the ports and staying in port overnight was also excellent. It was a little disappoinring that our hostess wasn't more visual around the ship however she was very helpful when called upon - especially when we had a member of our group who had mobility issues. She made sure the car was nearby at the end of our trip so we didn't have to walk far. These were minor issues that did take the gloss off what was a spectacular cruise.
- Charlie, 06/09/2016 14:26, Travelled with Friend/s
Thank you so much for taking the time to provide feedback regarding your Elegance Split Return South cruise. It is fantastic to hear that you thought the ship was first class, the cabins could not be faulted, the food and chef to be fantastic and found your Representative to be very helpful. It sounds as though you had a lovely time. Your comments regarding the system used for bar tabs has been taken into consideration, and we are implementing a new system next season. I have passed your comments on to our Operations Team about the food being cold and the delay in being served, we understand that food quality whilst you're on holiday is a big factor so I am sorry that this had an impact on your cruise. In saying this, we are pleased to hear it was still enjoyable. Thank you again for your feedback.