The cabins were cold and the first nigt on board the boat we could hardly sleep due to the chill in the cabin. We could not control the tempreture in the cabin. The cabin had lower standard than we expected. The food served on board was not good.Breakfast was good but lunch and grill could have been better.. I had the feeling during the trip that we were alwayes in a hurry. and the cykling tours not relaxed.Not much time for fotos or to observe the scenery etc. Nevertheless we enjoyed the trip.The staff was friendly and helpful at all times.
- Pall, 26/09/2024 17:53, Travelled with Family
Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.
When you travel and are doing rigorous exercise everyday in the heat more than a two towel per week seems necessary. Also the towels were all very old. The bedding needs more frequent changing. The bike ride difficulty needs more specific disclosure. Three hours in the saddle is a long time. Provide beach towels, more fresh vegetables. Also snacks for long hard rides, the riders without e bikes could have used it.
- Jayne, 25/09/2023 01:15, Travelled with Family
Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!
The boat. Outdated, cramped, badly ventilated in the downstairs cabin. Cupboard space inadequate for two people as there was no shelving. Dining room space just coped. Crockery inadequate with just one cup per person and some had chips out. Insufficient glasses for morning juice. Breakfast was a race as there limited yogurts, fruit drinks, poor choice of cereal, very poor coffee, real milk not always available. Main leader was disorganised speaking before all holiday members were there so it became. Chinese’s whispers to find information. Meeting times announced were not kept to by leader and he would start early. Boat left port before announced times. I could go on.
- Colin, 23/09/2019 05:29, Travelled Solo
Hi there and thank you for your review. We are really sorry to hear you were disappointed with your accommodation for the week. Our lovely Tuna crew are highly experienced, completing numerous Cycle cruises over several years and I understand that our crew and representative did everything possible to ensure all guests were comfortable and enjoying their cruise experience so we are disappointed to read your comments here. In regards to breakfasts, additional supplies can of course be provided upon request, also we are sorry to hear that the crockery was not of standard - we will pass this on to our relevant departments, thank you.
Staff hangs around community areas and smokes cigarettes. Extremely offensive to passengers. All cruises should be smoke free. This is ridiculous in this day and age. Also, more time should be dedicated to biking and less on “boat time”.
- I, 09/09/2019 01:44, Travelled with Family
Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!
Boat is not owned by sail Croatia. Its sub contracted. We asked for our 2 rooms with our daughter s to be next to each Other . The boat never got the request. The grey water tank overflowed into our bathroom. It was really gross The roof leaked from the ice machine above and soaked our mattresses The shower floor leaked and the bathroom floor was entirely flooded. The beds had broken springs and uncomfortable No ventilation in the lower cabins . Dank musty and moldy. No portholes to open. Sealed shut. After 3 days crew finally turned in air conditioning. Captain did this not sail Croatia. The crew were awesome and apologetic. Lead guide /Sail Croatia did not offer to compensate for these issues at all. Gordana the 2nd guide was very nice. Food was excellent. Great views and cycling for the most part very good. We would like to see a partial refund for the accommodations. The 20" wheel ebikes are wrong for the terrain. The newer 26" mobiles we saw for next cruise were correct.
- Mark, 05/07/2019 02:41, Travelled with Family
Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.
Our trip was amazing! Touring by sea & bike was an incredible way to see Croatia. The views were incredible, the rides great, and the taste of towns small & large great! The crew was great and the captain did an amazing job navigating the ports (for smooth loading/unloading of bikes) and optimal porting position,. I do have suggestions for improvement. Our cabin was below deck. While we didn’t pay for air conditioning we did not realize the portholes would be sealed shut and the airflow VERY limited. As the upper deck didn’t experience this it took some time, but we are grateful the crew resolved this after a few days. It was necessary to breathe & sleep. Also, there were several changes to the advertised rides. While we appreciate the difficulty tailoring rides to a mixed group, Discussion with the group about changes would have been much appreciated. Perhaps have an extra e-bike or 2 on board for those who find the rides are too difficult & want to upgrade would allow all to ride
- Stacie, 24/06/2019 13:22, Travelled with Family
Thank you for taking the time to review our cruise. We are glad you enjoyed the trip overall and found it to be amazing, thank you! We agree, our Cycle cruises give the perfect balance of touring by sea and discovering by bike - we're so happy you enjoyed the views, the rides and the taste of all the towns. All our Ensuite cabins exclude air-conditioning, however do include a small fan for added ventilation. We will pass your thanks on the amazing captain and crew! We appreciate all your suggestions and ideas, and will certainly pass these on to the appropriate team - thank you and again, we are pleased you enjoyed your great adventure!
Free tea and coffee available on the boat outside meal times. More hanging space for wet clothing and more pegs.
- susan, 13/10/2017 15:37, Travelled with Family
Thank you for your review. Tea & Coffee availability is something we are currently looking into for future seasons. Thank you for your suggestion of more hanging space and pegs, this will be passed on to the Operations Team for potential future improvements. Thank you.