Paniers on bikes, better quality food and choices, better communications
- Glenn , 26/09/2022 02:25, Travelled with Friend/s
Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.
PROS: The biking and scenery was wonderful. The cook did a nice job specifically with the lunches we had on board. NEUTRAL: As advertised the berths were very small. CONS: There was no WIFI in the lower berths.The crew smoked everywhere on the boat, so you were subjected to secondhand smoke. We had two bike accidents and there was limited access to medical attention. The lack of medical attention is not the fault of Sail Croatia, but it would be good to have this known. The crew should be asked to wear Sail Croatia shirts. On one day a crew member was wearing an offensive T-shirt.Unless you were the first in line for breakfast there was never enough breakfast cereal, coffee or yogurt. And, the crew member responsible for setting out breakfast food did not see it as his job to replenish any of the items.Last, Sail Croatia does their employees a disservice by not giving travelers some idea on the customary range for tipping.
- Karla, 09/10/2019 08:04, Travelled with Friend/s
Hi Karla, Thanks for taking the time to submit your review. We are really pleased to hear you enjoyed the cycling aspect of the cruise, the beautiful locations and the meals served. I just wanted to clarify a few points raised in your review; WIFI is subject to download limits and coverage. On all our ships there are designated smoking areas, we thank you for making us aware of your experience here and we will be looking into this further. All our ships are equipped with medical supplies and means to get to the nearest hospital if required. We thank you for your suggestion regarding the uniform - this has been passed on to the Operations Manager. Breakfast times are displayed on the board and advised by your representative, upon request, the crew can of course provide you with additional servings. We are sorry to hear the service was not up to standard and we will certainly be highlighting this to the captain for future improvements. Tipping is optional on all our ships and completely at your discretion. We do hope that you enjoyed your time in Croatia and hope that these issues didn't detract from your overall experience.
The boat needs to be a higher standard the accommodation and food were disappointing. The staff need to recognize that they cyclist were of differing ability, working to the lowest was very frustrating for experienced cyclists. Communication is key and often we were confused about itineraries and routes.
- Sue, 07/06/2019 08:41, Travelled with Friend/s
Thank you for providing us with a review. I can see that you had booked a cabin on our Ensuite ship as we had no availability on our higher category ship - Premier. We have a guide and a representative travelling with our cycle guests daily, one at the front and one at the back. We feel that this allows for flexibility and to ensure that all fitness levels are catered for. Those of a higher fitness level are more than welcome to stick with our guide at the front. Daily scheduling is outlined by the representative each day, as this will provide you with all the information required before taking off on your cycle journey. We hope that you were able to enjoy other aspects of the cruise and we thank you again.
Cycling was great : quality of the accommodation and food was very poor: company and staff were great fun
- Lesley, 28/05/2019 06:44, Travelled with Friend/s
Thank you for your review. We are pleased to hear you enjoyed the cycling aspect of the cruise and found the company and staff were great fun! We appreciate your comments on the accommodation and food, and this will be passed on to the appropriate departments. Thank you again!
Free tea and coffee available on the boat outside meal times. More hanging space for wet clothing and more pegs.
- susan, 13/10/2017 15:37, Travelled with Family
Thank you for your review. Tea & Coffee availability is something we are currently looking into for future seasons. Thank you for your suggestion of more hanging space and pegs, this will be passed on to the Operations Team for potential future improvements. Thank you.