Breakfast hours to be extended with better coffee, too weak! Shouldn’t have to purchase at ar to get good coffee. Overall the food needs improvement, meat was overcooked & repetitive. Also need to provide water in the cabins to be readily available especially through the night. Cabins could use updating, get rid of carpeting. Also replace lumpy pillows & improve mattress. Also provide snacks outside of meal hours or to purchase at bar. Lastly Captain’s dinner is nice idea but the entertainment overtook everything & too long, people couldn’t socialize as a result of being too loud. Our cruise Director & staff were good to us
- Erin & John, 29/09/2024 18:29, Travelled in a Couple
The food was not that appetising - less boat group meals preferred- would like more solo/ on shore time for meals
- Louise, 27/08/2023 06:53, Travelled in a Couple
The food quality and choice needs to improve. Some staff need further training to be client facing - ***** in particular needs to better understand and demonstrate basic customer service etiquette. Mia - the tour guide was outstanding and is the reason for the 3rd star. We met some delightful people and formed what be expect to be lasting friendships with other passengers.
- Leanne, 23/08/2023 13:44, Travelled in a Couple
Hi Leanne, Thank you for taking the time to review your experience with us this season. We are pleased to read you formed some special connections with your fellow travellers and I am sure these will last a lifetime, how wonderful to read. Please rest assured we do appreciate your feedback and I will be sure to pass your comments on to the relevant teams. Many thanks for joining us this season.
We loved the cruise but what brought the star rating down for us was the daily smell of sewage in our cabin. We complained twice daily about the smell. Going to our cabin was not a pleasure. Certain cabins were worse off than others. AUD $7,500 for a week to cruise and smell waste in your sleeping area is poor!
- Felicity, 18/08/2023 17:32, Travelled in a Couple
Dear Felicity, thank you for your review and for joining us this summer in Croatia. We are so pleased to read you had a wonderful time with us on board. I'm sorry to hear this, so I did investigate this further for you and can see the issue was resolved swiftly by the crew that same day, which is great. I understand your Rep Boris explained, at times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We are sorry about this and wish to thank you for joining us for a fantastic week on board!
Direction and information from tour director Service and attitude of staff on board Not being rushed at every meal Not removing the breakfast buffet at exactly 9am every morning and then asking everyone to leave the area immediately. Extending the bar closing hours and if it is to close so early allow guests to bring alcohol on board Would have liked to see the director and crew on our final morning to bid us farewell. Felt like a very cold exit.
- Serge , 08/08/2023 06:15, Travelled in a Couple
Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.
We enjoyed our 7 nights on Olimp but a few changes could improve our experience More water toys needed ie kayaks, paddle boards, snorkel gear and floats. Non alcoholic beer would be nice for those who can’t have alcohol. Noticed other boats had umbrellas for rainy days. 7 days of exactly the same breakfast was boring. Our waiters and guide were excellent.
- Anonymous, 28/06/2023 03:20, Travelled in a Couple
The cruise director was not as informative or involved as the cruise guide we had on our previous Elegance Cruise (Olimp) in 2018. He did not accompany us in any of the towns, rather just pointed us in the direction of the buildings of significance. Our previous guide, Ana, was excellent. On our previous cruise, a glass of wine or beer was included with lunch. This has been discontinued. I had specifically asked in advance, about paying by credit or debit card and was told that we could via an email response. Day one, our cruise director informs us that the port fee of 30E each and the bar tab had to be paid in cash. I would recommend that people choose either Dubrovnik to Split/Split to Dubrovnik rather than Split to Split (north). More to see and enjoy. Croatia has become very expensive after changing to the Euro.
- Amanda , 22/06/2023 07:58, Travelled in a Couple
Hi Amanda - thank you for your review. We are sorry to hear you were disappointed with some aspects of your cruise, especially as a valued past client. Having a look through our internal reports, the majority of guests on your ship provided five-star feedback for the cruise and the exceptional service provided by our onboard Rep. We are disappointed to learn that your experience did not align with the rest of the group's positive feedback. We are sorry about the misinformation regarding the bar tab payment and this will be followed up via our Operations Team. In regards to the City Walks, our reps are no longer allowed to do this as this is all monitored by local authorities. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
The collection from the airport on arrival was somewhat disorganised - but we were dropped off at our hotel eventually. Unfortunately, on the 5th day, my wife and I were violently sick along with several others on the boat at the same time. The tour manager thought it must be a bug as they had a similar problem the previous week, however, as 8 people came down at the same time, we felt it was possibly food poisoning. Unfortunately it ruined the holiday and made our journey home quite difficult. We were told that breakfast on the day of departure would be starting at 7am, but none was available by 7:20am when we left for our bus to the airport. We were hoping for some toast.
- Chris, 20/06/2023 13:21, Travelled in a Couple
Thank you for sharing your feedback Chris. It is disappointing to hear you were unsatisfied with some aspects of the cruise, and we would like to provide clarification. While we were eventually able to drop you off at your hotel, we understand the importance of a smooth and efficient transfer process. There were many flight delays that day, which may have contributed to this. With regards to the illness experienced, our tour manager initially attributed it to possible effects of the weather conditions experienced previously, and upon checking our internal records, there are no reports of bugs from previous weeks. We regret that breakfast was not available at the specified time on the day of your departure. We will address this issue with our team to avoid such delays in the future - thank you for bringing this to our attention. We hope these issues didn't detract from your overall experience. Thank you.
the food, too well done. our room smelled quite often. it wasn’t from the bathroom. it was when the captain left port, and right after
- Sue, 20/09/2022 09:57, Travelled in a Couple
Thank you for your review - we are pleased that you enjoyed your time in Croatia and we hope that the issues onboard didn't detract from your overall experience.
First May I say the concept of the holiday and the boat are fantastic but for it to achieve a 4 or 5 star rating a lot of areas need to improve, I will list my constructive criticism points below All dayTea and coffee should be included with the package Need to improve breakfast, hit water wasn’t hot and we always had to ask to get it replaced so you were left waiting for ages Bacon and hot food not very attractive Food overall not too a high standard For such a luxurious ship, where were the padded sun beds shown on the promotional video!!!! Sun beds very uncomfortable Sheets should be changed during week Very noisy cabin, cabin 9, constant sound of large motor combined with air conditioning was extremely unpleasant No long hanging space Bar bill at end not itemised, written on scrappy but of paper. I didn’t like the way envelopes were left on your bed on last day for tips!!!! No facility for card payment on. Transport to Dubrovnik should have been provided on last
- Claire Batcheler , 09/09/2022 05:08, Travelled in a Couple
Thank you for your 3 star review Claire, we appreciate all your comments here and we will take these onboard. In regards to the meals served, our chefs aim to provide delicious meals using fresh,local produce. They prepare all the meals out of their small gulley's and we understand that this may not be to everyone's taste. Your comments will be passed on, thank you. Onboard your ship there is a daily cabin cleaning servie and mid-week linen change. We are sorry to hear of the noise you experienced - we have a rigorous process in place for any issues that may arise and this gives us the opportunity to resolve any issues if we are made aware. I have checked our internal reports but cannot see that this was raised with our onboard Representative. Furthermore, upon checking our feedback for your week onboard, we have received 4-5 stars. The bar bills are settled at the end of the week in cash, this is mentioned on our website, in your pre-departure and explained in the Welcome Speech. Guests are welcome to request a daily receipt for their records. Tipping is optional and we have passed your comments on to our Operations Team - thank you for letting us know. There are no card facilities onboard. Airport transfers are provided pre/post cruise, on the last day we can provide this from the harbour to the airport only on the last day of the cruise. We do hope that you enjoyed your time in Croatia Claire and again, we appreciate your constructive comments.
We originally booked the trip on Alfa Mario for very specific reasons (There is a pool on board and access to swimming spots is from the back platform). the boat was changed and we had no choice in the matter. We could either change our dates or get a refund, BUT we had already booked and paid for flights, so actually had no choice. On board the Queen Jelena there are a few small things that would have made a big difference. A turn down service would add a nice touch. On the top deck the barman was on duty some of the time, he could perhaps have walked around and taken drink orders. A few floating toys would also have been nice during swim stops.
- Anonymous, 19/07/2022 08:59, Travelled in a Couple
Thank you for your feedback - we understand that you had booked Alfa Mario and due to an operational change since your original booking with us in 2020 allowing you to then join us on Queen Jelena in 2022. That's correct, we did offer either a full refund or alternative solution. We offer a daily cabin cleaning service and provide a mid-week thorough cleaning service and linen change. We thank you for your recommendation of having someone take drinks orders on the top deck - we will pass this on to our Operations Manager. Floating devices are not included on our cruises however, some past guests may leave their floaties onboard. Floaties can also be bought at local markets. We do hope you enjoyed your time overall and we thank you for joining us this year after a 2 year wait due to Covid.
The food was average , only 2 meals on the boat were of the quality I accept when traveling internationally ,not a choice of fish or meat and 2 of the meat coarse served I would had sent back if served to me in a average restaurant in the world. Having a window of 1 hour to have breakfast is unacceptable by any standards of any hotel cruise line in the world 8 to 9 and if you arrived at 855 they started to pack away as if the were still in a communist country no Tea or coffee making facilities before 8 am which is absolutely not acceptable by any standards in the world The tour guide was average,a poor communicator spoke too long on ever Occassion ,boat was nice and clean staff were pleasant .We enjoyed ourselves because of the company we met . this trip we visited London,New York ,Santorini,Athens now France I Am 60 years travelled the world annually you requested a critique so I have taken the time hope you improve ,there is a lot of scope in food ,guide, done 4
- Peter , 15/10/2019 14:02, Travelled in a Couple
Hi Peter, thank you for taking the time to provide us with your feedback. I am sorry to read you were unhappy with some aspects of the cruise. It's a shame to read you were not pleased with the meals served on board. I understand you brought this to your Representatives attention during lunch on the second day of your cruise. Your Representative advised that if you were unhappy during your first lunch on board we could have asked the chef to prepare you an alternative meal. Once your Representative was made aware you were unhappy with the meals served it is noted that you and your wife went on to enjoy the cruise and the meals were better for the remainder of your week on board with us. I'll be sure to pass your comments onto our Operations Manager in Split to make him aware of the issues raised in your review regarding the coffee and breakfast being packed away before 9am. Thank you for your feedback regarding this. It is only with such feedback we can improve our services, so thank you for bringing this to our attention. I do hope the issues raised did not deter you from enjoying your time in Croatia. It is wonderful to read that you enjoyed your time with your fellow travellers. Thank you for joining us this season.
The breakfast is very repetitive with limited choice. Fresh milk would certainly help improve the tea,coffee and breakfast experience. More fresh towels should be made available especially deck towels as the loungers were constantly wet. No attempt was made to cover them or stack them overnight. The standard of the cabin cleaning was poor and on one of the days no one on the boat had their rooms cleaned. The itinerary needs a lot of improvement you are often sitting off shore from the Islands waiting for a docking time. This can be very late in the afternoon. Water taxis should be offered to those guests who would like to go ashore and explore. The communication between the cruise director was poor and we often second guessing amongst ourselves what might be happening next. If definitely felt like the end of the season and everyone except the guests were looking forward to it being over and this was reflected in the service we recieved from some of the crew.
- Karen-Anne, 09/10/2019 13:29, Travelled in a Couple
Hi Karen-Anne, Thank you for your review - it is appreciated. We are sorry to hear that the breakfasts became repetitive, this is certainly invaluable information that will be passed on to our Operations Team for quality purposes, thank you. We really like the suggestion of having deck chair covers and I have forwarded this on to the relevant team for future improvements. Additional towels can be provided upon request. The cabins are cleaned mid-week and not daily, I'm sorry if this was not clearly communicated. At times, there may be delays in to port, especially into the more busier locations such as Hvar. However, this will always be communicated to guests with alternative options provided. We will be looking into this further and we thank you for highlighting this to us. We hope that these issues didn't detract from your overall enjoyment in Croatia and again, we thank you for taking the time to review us!
The food needs to be upgraded. Breakfast was very bland and old.
- John, 08/10/2019 20:08, Travelled in a Couple
Hi John, Thank you for your review. We appreciate your 4-star feedback rating for the food, and we appreciate your comments to improve the breakfasts which will be passed on to the Operations team. We hope you enjoyed all other aspects of the cruise and we thank you for rating the ship and crew 5-stars. Thank you.
I think bottled water should be put in the room daily as you can't drink the water in the cabin (which was very small when you put suitcases inside). Not being able to access coffee or tea until 8am is a bit of a bug bear if you are an early riser. Could move the coffee/tea facilities onto the undercover deck area which would also help with the congestion around the breakfast bar, Arriving in the ports in the afternoons means you miss most of the day on the islands. Rafting up in rough weather is difficult if you are a bit older. Could have a few activities on the ship for the days you don't get to port till late afternoon, basically nothing to do on board.
- Lyn, 29/09/2019 03:44, Travelled in a Couple
Dear Lyn, Thank you for your review. We hope you enjoyed your time in Croatia and we thank you for your comments. Implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard thus reducing plastic waste. Tea and coffee is available during salon opening times. Looking at the feedback provided for your week, the average rating for this was 4 stars. We appreciate your suggestions regarding moving the facilities elsewhere, and we will certainly pass these wonderful suggestions on to our Operations Team, thank you. All our ships aim to get in to port as early as possible generally any time from midday onwards, however this is heavily reliant on port authorities and scheduling of all ships into the same port. Ports such as Hvar are more congested due to the popularity of this island, in saying this, our representative will always keep guests updated if there are any unforeseen delays. Thank you again for taking the time to submit your review, this is appreciated. Kind regards,
The boat was very well maintained and the rooms were very clean and functional. The crew were pleasant, attentive and service focussed. Plenty to eat but the food was average at best. Breakfast adequate, lunch well below par taste-wise. Where we were underwhelmed was with the way the itinerary played out with swimming and excursions and with the cruise director. For example, the first day we sailed for an hour and a half to Milna then docked around 2.30pm. Next morning we sailed 100 metres then spent over an hour refuelling - result no swim stop. Why was refuelling not carried out the afternoon before? Another example we sailed to Korcula arriving mid-morning and asked in a channel offshore to have lunch and then get a water taxi late afternoon to the town. Many people would gladly have skipped lunch and gone exploring in the morning give the option. No info given about swim options in Korcula which were far batter than bobbing in a deep channel. Just not up to scratch.
- Ian, 03/09/2019 09:53, Travelled in a Couple
Hi there! Thanks very much for your feedback and review of your Elegance cruise with us this season on board Esperanza. We're pleased to read you were happy with your accommodation on board the ship itself and also with the crew. I have passed your comments onto our Operations Manager in Split, thank you for your feedback here, we do really appreciate this. Thank you for joining us this season.
Too long on tbe boat and unable to leave the boat after lunch... the staff were excellent and polite...the food was okay
- Leslee, 06/08/2019 06:24, Travelled in a Couple
Thank you for your review. We are pleased you found the staff excellent and polite, thank you. Our boats generally set sail during the day and arrive at their next destination anytime from midday - depending on the daily schedule with swim stops, the boats will usually arrive into port after lunch. Our chefs aim to provide meals that cater to all tastes, we understand that at times this may not be possible, however we hope you enjoyed some of the delicious Croatian cuisine.
Dear Sail Croatia Firstly I want to say Alex and I very much enjoyed the accommodation on the boat and we were very impressed with the helpful friendly staff. Generally we thought the holiday was good value. My only criticism was the quality of the lunches and the repetitive breakfast menu. Cordial substituted for orange juice wasn't appealing. On most days I couldn't eat the main meal. The food offered was poorly cooked. On one occasion the fish was undercooked and covered in a very thick sauce, inedible. The vegetables were often overcooked. The chicken breast was dry and tough.. The entrees and desserts were generally acceptable. Our group of 6 travellers discussed the food and we all agreed a barbecue or smorgasbord of fresh salads could be offered. I understand some guests enjoy a hearty 3 course lunch however I do think there is room for improvement with the food. I'm not sure whether its your budget or the skill of the cook, or both..
- Anonymous, 27/06/2019 06:17, Travelled in a Couple
Hi there, thank you for taking time to leave us a review. We are really pleased to hear that you liked the accommodation on board and that you were impressed with the on board staff. Thank you for your comments on the food. Our chef tries to cater to a wide range of tastes, however at times we understand this is not always possible. We will pass your comments onto the relevant team so we can improve in the future. Thank you.
Constructive criticism, not sour grapes, these issues damage your brand Water in cabins daily, it’s not potable Shampoo, conditioner and tissues Quality white towels, as they were thin, discoloured and scratchy, changed more than once weekly, as they won’t dry in cabin Shower cleaned to a higher standard on checkin, understand cleaner only has an hour between changeover, ridiculous, get her help, they need bleach and a good scrub to remove obvious black scum. Ice on the table at meals ( which Antonio addressed) as the weather is hot and it’s unpleasant drinking warm water, your self serve outdoor water dispenser needs to be plugged in so it’s cold! These are minor but important. I made Antonio aware of these issues, echoed by the other guests on Day 1, who by the way is a great asset to you, he apparently notified head office., disappointing the simplest request, put water in the cabins didn’t eventuate! Cruise itself, and staff was excellent! The problems easily fixed!
- Sheree, 18/06/2019 07:03, Travelled in a Couple
Thank you for your review and all your comments and suggestions. We are pleased to hear you enjoyed the cruise and that the staff were excellent value. Our captain and crew work tirelessly to ensure all cabins are kept to the highest standards, so we are sorry to hear of the issues onboard. We have a rigorous process in place which ensures that no issues is left unresolved if we are made aware. Having had a look through our internal records, I cannot find any such issues being raised with our crew, representative or Operations Manager. Had we been made aware, the issues would have been resolved instantly. In saying this, we are pleased to know that you addressed the ice on the table with Antonio, and that this was addressed immediately, thank you. In regards to supplying bottled water and bottled amenities; shampoo, conditioner, soap, we try to do our part for the environment as there is certainly issues with environmental sustainability in Croatia, particularly in Dalmatia, and its islands. We have seen this rapid growth of tourism both within our own company and our competitors, which encouraged us to start our Green Sail initiative. Implemented in 2017, we removed all included bottled water from our fleet and replaced each ship with water coolers. At the start of every season, we also run our Green Sail Adventure where we organise beach clean ups, eco tours and education on current local issues. We are also currently trialing reusable water bottles onboard, with hopes that these will be available to purchase in 2020. These water bottles are made from biodegradable sugar cane and will help reduce plastic waste in Croatian waters. All your comments and suggestions will be passed on to our Operations Team as we would like to improve our services wherever possible and again, we thank you for all your comments.
On the whole my review is very favorable. Comfortable cabins, delightful crew, excellent cruise director. Good facilities (the jacuzzi could have been warmer). A nice ship. What could be improved? The presentation of the food was very good, but the quality was, with a few exceptions quite average and a couple of occasions inedible ie. very over cooked tuna. And I suspect the vegetables were of the frozen variety. Breakfast, although plentiful and tasty was exactly the same for 7 days. No variety at all. The wine offered at lunch was the same everyday and not particularly good and this was a complaint from most of the guests I spoke to. But overall, if you could improve on the food, I could definitely recommend Sail Croatia.
- Steven, 18/05/2019 16:52, Travelled in a Couple
Thank you for taking the time to provide your review. We are pleased to hear you liked the overall look and feel of the ship, the cabins comfortable and the staff to be of great value. We are glad the breakfasts were plentiful and tasty. There is usually a variety of wines available onboard our ships, and if there is a particular wine you would like, the bartender can always try and source this for you. We are happy to hear you found the food presentation very good however, we are sorry to hear you weren't completely satisfied with the meal quality. Our chefs aim to provide a range of meals catering to all tastes, using fresh local produce however we understand that you didn't enjoy some of the meals offered so I have passed your comments to the Operations Manager to discuss further with the onboard chef. Thank you again.
Coffee and tea available for no cost all day. Felt like we were nickel and dime. Ability to get off the boat before mid afternoon when possible. Would have liked to have been told in the beginning that most restaurants don’t take credit cards. Some form of non slip traction in the shower. It was very slippery especially when there was current.
- Anonymous, 17/05/2019 11:44, Travelled in a Couple
Hi there and thank you for your review. We are pleased to know upon reading your onboard review, you found the booking process, crew and excursions all 5-star experiences. In regards to the tea and coffee, this is available onboard our Elegance ships during the day and during saloon opening hours - we are currently following up on your comments here. Our ships generally arrive at their next destination anytime from midday - however at times there may be unforeseen delays and our representative will always keep our guests updated on ETA. Most towns and islands in Croatia have ATMs that are linked to international networks and credit cards (Visa/MasterCard is most recognised) are accepted in most tourist areas and restaurants however, it is advisable to also take cash with you. Thank you for your feedback of non-slip tractions in the shower - this has been passed on to our Operations Team. Thank you!
Meals were not up to my expectations. There were no attempts by staff to help the travellers mingle and get to know each other at the beginning of the cruise. A wine and cheese on the first night would have been good.
- Anonymous, 29/05/2018 13:44, Travelled in a Couple
Thank you for your review. Customer satisfaction is important to us, and we’re sorry to hear that meals didn't meet your expectations. I have looked into all reviews provided for your departure and have found that rating and traveller satisfaction was very high for this week. Thank you for your recommendation in regards to wine and cheese being offered on the first night. We will be sure to pass your feedback to our team. We thank you again for submitting your review and we hope that you enjoyed your time in Croatia overall.
During the cruise we struggled to work out what demographics the cruise is catering to. The boat was well set up but still was needing the final touches, well appointed cabins and the staff were great but, was it about the destinations, or getting there? We and others I suspect believed it was about the destinations, the islands of the Croatian coast, the food, etc when we booked? It became obvious it was all about the boat and getting there... Breakfast was great but then another sit down formal lunch was just too much after a few days, especially when we arrived at our next destination port but could not tie up until very late in the day for various reasons. So we just sat and looked at the next port from a distance, having a drink, soaking up the sun and swim off the back of the boat, etc. In the end we did get water taxi to port so we could enjoy the destination. And yes, 1 bottle of drinking water per person per day then buy water at inflated prices.. really.
- Peter, 20/11/2016 22:13, Travelled in a Couple
Hi there, thank you for providing feedback on your Elegance Dubrovnik to Split Cruise. We are pleased to hear you enjoyed the luxurious cabins and thought the buffet breakfasts and staff were great - thank you. Our Elegance cruises are designed for mature travellers and couples looking for luxury and comfort, they are most popular with those aged 50+ years. These cruises provide an even balance of sightseeing, relaxaing, socialising, local cuisine, culture, Croatian coastlines and destinations, all whilst enjoying a luxury cruise. We provide lovely 3-course lunches daily, with fresh quality local produce for our guests to enjoy. In peak season, docking up can be delayed as traffic in the ports can be very busy, however the Captains strive to get to each destination as early as possible to ensure you have the most time in each port. We are really sorry to hear we were unable to get to port earlier on the day mentioned - we will alway try to find an alternative option such as water taxis if the delay is longer than anticipated. Delays can be due to a number of factors including port authorities, delays with other boats and weather. In regards to the drink prices, they range from £18 - £40 (180 - 380 Kunas) for a bottle of wine. We include 2x500ml water bottles daily. In light of your feedback, from next season we will be introducing water coolers as opposed to water bottles on all our cruises. We hope you still enjoyed Croatia as a whole, and we appreciate your feedback. Your comments regarding different meal options have been passed on to our Operations Manager. Thank you again for your feedback.
The ship was just great. Romantic Star ticked all the boxes for amenities. The ship's captain and his crew were also wonderful. The shortcoming were discussed at length amongst fellow passengers. Expectations were high and in the main met however a few areas diminished things from a five star rating to three stars Marketed as a higher end cruise with a higher end price tag - we were all mystified that we could not get 24/7 coffee or tea, bottled water without additional charge. The food struggled to hit the mark. Too salty, over cooked/tough meat, lack of fresh produce and variety. The best were the deserts - loved the applie pie! A final suggestion is the itinerary. Half a day in Dubrovnik has not sufficient and time at some the other ports such as Mljet could be sacrificed. It should also be noted that passengers felt the ship failed to dock at various ports, causing delays to any visits. The view was Sail Croatia were saving on costs at the expense of passengers
- Tom, 04/08/2016 17:52, Travelled in a Couple
Thank you for your feedback on your Elegance cruise. We are pleased you enjoyed your accommodation on-board Romantic Star and found the captain and crew to be wonderful - your comments will be passed on to them. Tea and coffee is available 24/7 for a small fee. In regards to unlimited water, in 2017 we will be installing water coolers on all our boats which reduces the need for plastic bottles and is more environmentally friendly. We understand that food is an important part of your cruise, and I am sorry that you found the food was salty and overcooked. We aim to provide high quality meals using local, fresh produce and we are always looking to improve our services. Your comments regarding the food have been passed onto our Operations Team to look into further. With the itinerary we try and cover as much of Croatia as possible in the time we have, Mljet is a popular destination due to its national parks and I'm sorry that you felt this could have been missed. Sometimes delays can occur when docking at ports due to traffic, weather and scheduling - the Captains try their very best to ensure they dock up as early as they can and our captain and/or representatives are to keep guests updated arrival times. Thank you again for taking the time to review your cruise.