The boat has everything from under 18 to 65 year Olds plus. Given we spend most of the time on the boat it's frustrating that you put people who have limited interest groups or different stages of life. We were told this was suited to 30 to 40 year Olds. The experiences and tours were all for old people and the boat has very limited toys or experiences so all you can do is eat bad food, sunbake and drink to put up with the small talk - give more information to people prior to joining as Croatia is lovely but this isn't a great way to do it
- Jeremy , 13/08/2024 02:58, Travelled in a Couple
Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!
You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
I m vegetarian and I had a constant monotonous and unhealthy diet of eggs and cheese at each meal of the day. No vegetables, all cheap and badly cooked. To be fair. The ship crew were fine. The guides adequate. The hikes were not interesting bar one trip to a national part. Just uphill to a viewpoint. Every viewpoint and trail looked the same. The other guests were a good and lively bunch. Many felt the same but there was group pressure to say how great everything was.
- Eve, 05/09/2022 06:00, Travelled Solo
Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you
The cabin rooms could have been a bit more spacious. While we spent very little time in our cabins ( except to sleep), they really were small.
- Patrick, 10/09/2019 04:31, Travelled in a Couple
Hi there. It's great to hear you had a really great trip! Our Standard ship cabins are smaller than the other ship types, this is stated on the website. I'm sorry to hear you were disappointed with the size of your cabin but pleased that you still enjoyed your time in Croatia. Thank you for joining us!
Lets start with the good experience. Staff onboard the ship Captain, Sailor and Tour guide were fantastic! It is them that makes the trip worth while. On another note, the sales team are terrible with their service. I told them from the beginning I am travelling with my partner and requested a double bed. They said it depends on the availability as first come first serve. When we got onboard, two girls who DID NOT request for a double bed got one and my partner and i got stuck on a bunk bed. There were only 3 couples on the ship. 2 whom got a double bed, except us. I would have been fine with it had we missed out because we booked later and the 3 doubles were already requested. It is upsetting when somebody gets .a room they didnt request and someone who really really wanted it doesnt. The rooms are ridiculously small and most of all there is no air circulation, if you left your door open, you would smell diesel, or others coming back in the early hours from partying. RIDICULOUS!
- Anita, 03/09/2019 01:04, Travelled in a Couple
Thank you for taking the time to leave us with your review and feedback of your Navigator cruise with us this season. We are so pleased to hear that you were happy with the staff on board and that they really made the trip for you. I understand we have been in touch with you via email with regards to your comments on the double bedded cabin. Bedding arrangements are never guaranteed on our Navigator cruises, I'm afraid. This was advised prior to booking and travel. Your further feedback has been passed onto the relevant departments and I do hope this did not deter you from having an amazing time in Croatia. Thank you for joining us.
I would like to warn others considering booking any cruises with Sail Croatia. I had 8 items of ladies clothing taken from our cabin wardrobe after I had left them there after departing the ship. The cleaning staff came in immediately after we walked out, knocking on our door to get in while we were still packing up. In our haste the clothed were left behind. Not noticing they were missing until the next day, we emailed Sail Croatia and notified them. The cabin was apparently checked and nothing found. And that was the extent to which Sail Croatia went to try and get my clothes back from the cleaning staff who did our cabin. Visited the Sail Croatia office in Split expecting something at least to be done, they promised to stay in touch. I had to email them to try and get some answers. The "Operations Team" were contacted so I was told in a reply and nothing was found. Phoned the office and was told the clothes would have been disposed of! Very upset customer.
- Angela, 28/05/2019 08:48, Travelled in a Couple
Thank you for your review. I can see from your onboard feedback, provided to us at the end of your cruise, that you gave us a rating of 5-stars, this overall rating includes; the staff, onboard meals, ship in general, optional excursions and your onboard representative. Thank you for this. However, we are sorry to hear of your disappointment mainly regarding the items left in your cabin. We do state on our Pre-departure information, and via the welcome speeches onboard, that all items must be removed from your cabin at the end of your cruise and that Sail Croatia will not be held liable for any lost items. I can see that you had also emailed us once you realised the items were left behind. Our process is that any left items found by the cleaning staff will be handed to our Lost Property team and logged via our internal records. However, once followed up with our Operations Team unfortunately no items were found by the cleaning staff. We have since provided you with an insurance letter so that you can recover the costs of the items via your Insurance company. We do hope that the result of your lost property didn't deter from the amazing 5-star experience you had onboard. Thank you again for your review!
Unfortunately myself and my partner didn't enjoy our cruise. As we made friends for a few couples and others on board our opinions all had been of the same. The premier plus ship was not as appeared on the inside as it did on the outside. The room we had was for a couple. We found two single small beds pushed together, we actually fell through the mattresses. On the first day our port window blew open, we advised one of the ship hands who came to take a look at the problem, he played around with it as he had not know about the issues and said he would fix it before dinner time. At dinner I told the bartender, she said that she had been telling him for over a month now about the window in cabin 6. Unfortunately it didn't get fixed and throughout the rest of the journey nothing seemed to work to lodge the window closed. The food on the boat "3 course meals" was absolutely disgraceful. I would barely call frozen meat and fish and canned fruit and VEGETABLES 3 course. Utterly disappointed!
- Warren , 16/08/2016 17:22, Travelled in a Couple
Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.
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- Russell, 02/06/2016 05:29, Travelled in a Couple