Firstly I would like to point out I have absolutely no issues with the staff whatsoever - they each deserve 5 stars as they were all so welcoming and helpful throughout the trip. Special mention for Marin, the best host we could have asked for arranged some great nights and made sure everyone was included. My main issue was that the week was poor value for money, the food was ok but I have to mention the BBQ night, 25 euro for what can only be described as a car crash. When I was offered it I was expecting a real bbq on the port but no - the meats (poor quality I’ll add) were grilled in the usual kitchen not on any sort of bbq - genuinely left me feeling ripped off. Drinks on the boat are extremely expensive for what they are, poor quality sprits other than real JD, and still charging full price. Excursions are overpriced we did the canyoning and it was not worth 75 euros at all. Any transfers to ports clubs or bars are always charged and EVERYTHING is cash only - disappointing.
- Anonymous, 30/09/2024 10:45, Travelled with Friend/s
I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
I would’ve liked more opportunity on land to explore the islands, especially when we were docked at a port that was not in the town. Or the opportunity to get a water taxi in to explore i.e. Stari Grad.
- Anonymous, 05/07/2024 01:00, Travelled with Friend/s
Thank you for taking the time to review your recent Sail Croatia Navigator cruise. We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We understand that having more opportunities to explore the beautiful islands is important to you. Our team is always striving to enhance our itineraries, ensuring that our guests have ample time to discover the unique charm and beauty of each destination. We value your input and hope to welcome you back on board soon. Your insights help us to create unforgettable experiences for all our guests. Thank you once again for your valuable feedback.
Overall we thoroughly enjoyed ourselves sailing through the open water and swimming in the most beautiful spots. The boat was charming and the cabins (and en-suite) were clean and spacious enough. We went on numerous excursions (top 3 - canyoning, wine tasting and bike ride) but thought most were overpriced (€20-80) and could have gotten cheaper local deals. Additionally, there were a number of unexpected and unavoidable transfers, taxis/buses to pay for (€6-10 each). Meals on board were tasty, except if you were vegetarian (don’t expect any variety). The crew was polite, yet did not engage with us. The owner, Marjan warmly welcomed us on his ship, made the best pina-coladas & was a sniper at beer pong. Our rep Luiis was the friendliest and funniest guide who made sure we enjoyed ourselves every step of the way. He excels at relating to people and trying to meet guest expectations. Would sail with Marijan and Luiis again, but not convinced of the benefit of the Sail Croatia brand.
- Michaela, 19/06/2024 17:04, Travelled with Friend/s
Hi Michael,a, thank you for your detailed feedback and for sharing your positive experiences on our trip. We're delighted that you enjoyed sailing around the Adriatic, swimming, the excursions, and the hospitality of Marjan and Luiis. Our Navigator cruises are aimed at those aged 18-39 years, so there will be travellers onboard within this age range. We aim to ensure a good mix on all our ships, athough it depends on who has booked any given date, taking into consideration solo travellers, genders, groups, and couples. Details about excursions are found on our website and the inclusions and further information are provided in our pre-departure materials. Our Sales Team is always available to answer any questions you may have to help with budgeting purposes. We thank you for your comments and we hope that you were able to enjoy your time overall.
I had friends who previously did sail Croatia and told me about all these amazing parties and events . When I got on board and asked my host about these she informed me that the Cave Party in Makasaka wasn’t open and wouldn’t be happening (this was one of the reasons I booked with this company) there was no communication from the company prior to our trip to inform us of this. Even though they knew it wasn’t open as it was start of season. There also was no theme night on board the ship which we were under the impression there would be since it is quite commonly posted on social media amongst participants. We didn’t know anything that was happening until the day of which was stressful and made taking money out become a daily task. I do not like the fact that everything had to be in cash and there was all these extra hidden charges on excursions that were not explained before we left! Overall pretty disappointed in the sail Croatia company. Enjoyed my time but wasn’t as much fun.
- Chloe, 13/06/2024 08:15, Travelled with Friend/s
Hi Chloe, Thank you for taking the time to share your feedback and we appreciate your 5-star rating for the Rep, Boat in General, Meals served and Crew. We are pleased to hear you enjoyed your time on the cruise. We are disheartened to hear of your disappointment regarding the Cave Party and theme night. As the themed parties are through external providers, we do not have control over their operating times or schedules as these can change at any time. We understand that dealing with daily cash requirements can be frustrating, and we will strive to provide clear communication and transparency in these areas by highlighting additional costs on our website and in our pre-departure information.Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for future travelers. We appreciate your understanding and are glad to hear that you still enjoyed your time despite any issues experienced.
Great group of people and some awesome experiences. Not all of them were running as it wasn't peak season and we weren't notified about this until the day of. In a whole it was a good time but communication could have been improved
- Victoria, 04/06/2024 09:12, Travelled with Friend/s
Had a good time on sail and enjoyed my time sailing through Croatia. Had a great group on board and an amazing sail crew on the boat. However, we got unlucky with wind and rain while sailing which limited swimming and excursions. Also got unlucky with a tour guide who showed little interest in making it a good time on the boat. He had no sense of fun and poor organisation and communication of daily activities. In my time travelling through Europe being on several short and long tours, he was the most disappointing tour guide I’ve ever had. Overall, I was very thankful to have a great group of other travellers on board who were keen to have fun and make best of an average situation.
- Courtney , 06/09/2023 11:01, Travelled with Friend/s
Hi Courtney, thank you for taking the time to share your experience with us. We are pleased to know you enjoyed your time in Croatia with your fellow travellers and amazing crew. The safety and well-being of our customers is important to us, and we understand that weather-related itinerary changes are made at times, which can result in limited swimming time - we do hope you were able to enjoy some of the amazing local beaches during the week. We are disheartened to read your comments regarding your Rep as we pride ourselves on having the best local and experienced Reps that provide helpful information and recommendations to enhance your journey, and we are pleased your rep was rated 4.4 out of 5 stars for your week. We thank you for all your comments and we hope that you will consider giving us another opportunity to provide you with a more enjoyable cruise experience in the future.
Im just curious where my $1700AUD actually went. I understand maintenance, docking, wages etc of the ship is probably more than I anticipate. But the rooms were tiny, no space for luggage. Food was atrocious, i didnt bother eating it half the time. It would Not have Been Hard to offer a shower towel, or spare linen. I slept in my own sweat, salt and dirt for 7 days. We also had to pay for all transfers (water taxi, buses etc) even when I saw they were affiliated with Sail Croatia. Don’t get me wrong, I had an amazing week that I will never forget - but it’s the other customers on the boat that have made the trip memorable, not the company Sail Croatia itself. If all 30 people on that boat paid $1700AUD, that is over $50,000 AUD, which you are making every week. And for what? We still had to tip all the staff on the boat After as well because they rely on Tips. Like I said, the people on this trip made it worth it, not the company. Thanks for a fun week, lots to be improved on though
- Erica, 07/08/2023 09:51, Travelled with Friend/s
Hi Erica, thank you for taking the time to review your cruise with us this summer. It is wonderful to read you had an amazing week on board and made some friends for life! I am quite disappointed to see some points did not live up to your expectations. Inclusions and any additional costs can be found on the Navigator cruise page, your pre-departure information and the FAQs section on the website to allow guests to budget ahead of time. You joined us on board a Standard ship which is our most budget-friendly option for a Navigator cruise and it is the cheapest price in the market. Our Standard ships offer shared bathroom facilities, so showering towels are not provided. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. Our higher category ships such as the Premier and VIP Navigator ships provide more space onboard, ensuite bathrooms and AC, so we highly recommend checking this prior to booking your cabin to avoid disappointment. Thank you again for joining is in Croatia Erica and we would love to welcome you on board again soon.
I feel it is very misleading, you pay a lot of money and don’t even get aircon or a toilet or shower in your room. The food was very average and all the extra cost reallt add up. Sail was one of the things I was most excited for but I was so disappointed with it. The bed situation was disgusting, try sleeping in 38 degree weather without aircon!
- Olivia, 25/07/2023 01:57, Travelled with Friend/s
Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.
The people and staff on boat made my experience one of the best weeks of my life the activity’s were so much fun and the islands and towns we went into were beautiful even the group dinners were amazing but the only let down was the rooms on boat I’m not sure if all rooms were like that but to even class it as a room was ridiculous me and my sister could barely walk into our room before hitting the bunk beds, the so called “on suite” we paid extra for was a shower head over the toilet, it was so gross, the pipe works in the bathroom smelt so bad we tried to create airflow by opening the door but then the aircon we paid 50 euro for would turn off as soon as the door opened we had no space to open our suit cases let alone go climb onto the top bunk. After talking to people on board learning what we paid for a room like that I’m so disappointed. this is sail Croatias fault for false advertising you show the big white boat with so much space but that’s not what we got
- Jade, 17/07/2023 07:46, Travelled with Friend/s
Thank you for sharing your feedback about your recent cruise experience. We appreciate your positive comments about the activities, destinations, and group dinners. It's also great to see from your feedback rating that your overall experience was 5-stars and that you would also recommend us to others. However, we are disheartened to read of your disappointment caused by the room you were assigned. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information on the amenities to ensure that our advertising accurately represents the accommodations provided. Your feedback is important to us so thank you for all your input.
Quite a few things. The boat was disappointing. It looked nothing like the pictures and when we met people from another navigator boat who paid the same price we found out their boat was as advertised where as ours was not. Our boat was the oldest and was falling apart, the day that it rained, water was leaking through lights. Very concerning. Drinks were more expensive than advertised We also missed out on half of the excursions due to unscheduled changes in the itinerary and missed staying at two locations. We were only made aware this would happen because of weather but this was not the case here. The changes were very sudden and not well communicated and as a result we missed half of the excursions. Quite disappointing. We also found that on some excursions we were charged more than if you booked directly with the company. When we are already paying so much it was very disappointing to find out. The swimming, food and Croatia was beautiful, just unfortunate about the rest.
- Aysha, 05/07/2023 14:28, Travelled with Friend/s
Hi Aysha, Thank you for your review. I'm pleased to hear you enjoyed the swimming, food and Croatia as a whole. Upon checking the feedback you submitted, we are pleased to know you would recommend us! However, we are disheartened to hear of your disappointment with some aspects. The boat you were on is advertised on our website and is in the main video for Standard ships. Furthermore, we follow strict Health and Safety procedures and each ship is inspected by the Registry of Shipping and certified each year before the start of the season. Upon checking our internal reports, I couldn't find anything relating to leaks - had we been made aware, this would have been resolved immediately. The drinks prices are estimated only, and up to date prices are available onboard. Our internal reports confirm that all guests were made aware of the slight itinerary change, and the boat had visited all destinations outlined on the itinerary, however Mljet was replaced with Korcula due to port restrictions. Like most travel operators, we include our markup in the overall package to provide a convenient and seamless experience for our guests. We hope that these issues didn't detract from your overall enjoyment.
Had 6 days of rain so more could have been done to organise activities suitable for wet weather instead of them all being cancelled and left stuck on the boat
- Sophia, 19/06/2023 07:27, Travelled with Friend/s
Thank you for your review. We appreciate your understanding that we have no control over the weather conditions, but we do acknowledge the impact it had on the activities during your trip. We value your feedback, and I will promptly forward your comments to our operations team.
I had really high expectations going into this trip, as everyone who I’d spoken to around me who’d been on it had said it is one of the best things they have ever done. The first few days were good we didn’t see heaps and didn’t go out to many places as our guides recommendations weren’t great. Then once we got to Dubrovnik it went down hill. Our guide go angry at us for going out to the same club as them, he was miss treating his trainee. Speaking unprofessional and inappropriately to all members of the sail boat, he apologised for his behaviour but then had to apologise a second time in Dubrovnik again for acting in a similar way. I was extremely upset that I had played close to $2000 aud and the person who is meant to be making this trip amazing has not only apologised twice because of his poor behaviour but also given poor recommendations and service. He didn’t even say goodbye on out last day.
- Anon , 14/06/2023 08:27, Travelled with Friend/s
Thank you for your review. We appreciate you taking the time to provide us with information about your experience with us. We pride ourselves on having the best local, knowledgeable and helpful reprentatives and as you had high expectations, we are sorry to hear that our guide did not display the customer service experience that we are proud to maintain. Your feedback regarding your Onboard Representative will be investigated further in light of your review, and I would like to reassure you that our Operations Manager has this to hand. Whilst we are unable to advise on outcomes here, if any further support and training is required to ensure such experiences do not occur, this will be actioned immediately. Again, we thank you for your review and we do hope that you enjoyed all other aspects of your cruise with us.
nothing, staff and experience was amazing i just got sick whilst on the boat so couldn’t enjoy the experience like the others.
- charlotte , 17/05/2023 12:44, Travelled with Friend/s
Hi Charlotte, thank you for your review! We are so pleased to read that staff and the experience itself were amazing. We are so sorry to hear you were unwell and do hope that you can come with us again to enjoy to the full experience.
Poor customer service from day one. Food was uneatable, bar closed during happy hour, staff unapproachable, asked multiple times for toilet paper and clean towels, staff complaints of fatigue, poor engagement to everyone
- Amy, 15/09/2022 12:10, Travelled with Friend/s
Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you
- facilities on the boat were well below par. - representative did not get involved with the clientele on the boat - ratio of boys : girls was absolutely out of balance. Will not be recommending this , very unfortunate
- Charlie, 27/07/2022 05:41, Travelled with Friend/s
Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.
More ventilation for the rooms particularly the ones located below deck. Food provided was not great. Placed with a more suitable group of people closer in age and relationship status.
- Andrew, 22/07/2022 10:58, Travelled with Friend/s
Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!
Everything
- Naci , 14/07/2022 14:36, Travelled with Friend/s
The tour was incredibly poorly organised. The company completely fail to train their staff in how to deal with any form of issue outside of the schedule. This included no solution to cancelled trips, no ability to deal with onboard conflicts and issues, and making consistent promises that were not delivered. I did a Topdeck tour at half the price 3 years ago, and I would suggest it is a much better option than this. Sail Croatia failed on every front. The only exception to this was the crew and captain, who made the tour more tolerable.
- Dominic, 06/06/2022 05:24, Travelled with Friend/s
Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.
In all I had a great time on the Split Return - Navigator tour. We chose to go Premier and I was really happy with the boat and accommodation - very clean and spacious. Initially and at times during the week however, I found Sail Croatia staff to be unfriendly and rude. There were times staff burst in on our cabin which I found to be an invasion of privacy. Food was generally okay - would be good to have a menu provided for the week. The onboard BBQ was a highlight though - the food was great!! Should also not that the vast majority of passengers are from Australia (32 of 36 passengers on my boat) - obviously not an issue, just a slight surprise!
- Kate, 19/08/2019 16:34, Travelled with Friend/s
Thank you for your review. We are pleased to hear you enjoyed your time on our Navigator cruise, the accommodation and found the food to be a highlight! However, we are really disappointed to hear that some of the staff were unprofessional at times. This will be passed on to the Operations Manager - thank you for bringing this to our attention. Our cruises are popular with Antipodeans as well as travellers from other parts of the world. Sounds as though your cruise and departure date was well sought after my our Australian travellers😊.
Probably would have made it more clearer how much the drinks were and felt a bit cheated on the tab. Personally don’t think I drank as much as they had written down but I guess that’s their way of making money, then getting the cold shoulder for not tipping them..? Overall good experience but that’s with the other people on the boat. If you do plan on doing sail Croatia, make sure you’re not on a boat with Zak.
- Sed, 19/08/2019 09:08, Travelled with Friend/s
Thanks so much for your review. We are sorry to hear you were disappointed with some aspects of the cruise. Our rep Zak has received raving reviews this season, so we are surprised to read your comments here. In regards to the bar tab, you are welcome to request a copy of this daily for budgeting purposes and to keep track of consumption. Tipping is optional and at your discretion and in no way should be pressured. We are glad you enjoyed some fun in the sun and had an enjoyable overall experience, we just hope that these issues didn't detract from your Croatian experience and we thank you again for your comments which will be addressed accordingly.
More thought taken into who should be in the groups. Our boat consisted of 4 groups of people. One group of 15 boys from Sydney who we never saw come out of there rooms, a group of 7 from Sydney and only 2 groups of 2. Of that 85% male and everyone was Australian. Couldn’t do many of the group activities because the 2 major groups didn’t want to participate. Whilst everyone was nice, when you have such big groups of prexisting friends it doesn’t create a social atmosphere because people get comfortable in the groups. We also got hyped up for certain nights only to be disappointed, we went to a foam party which had no foam and also nobody else in the club but on that island we found out the next day other travels were taken to clubs that were busy and had great atmosphere’s. We had a change of host in the second day who arrived on the 3rd day. He was better but up until that we had no direction what to expect or what we were doing. I could keep going but not enough letters remaining!
- George, 14/08/2019 19:01, Travelled with Friend/s
Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.
When booking the sail I informed them about our dietary requirements when on the boat the staff had no idea about my dietary requirements. The staff were very helpful and accommodated to me but I think it is very poor communication from the sales staff who we booked through to the staff on the ship.
- Anna, 14/08/2019 10:56, Travelled with Friend/s
Hi there and thank you for your review. We are pleased to hear the crew accommodated your dietary requirements and you were able to enjoy more of the foods you can eat daily. I have checked our records, and can see that your dietary requirements were noted and passed on to the crew via the Sales Team. We are sorry to hear that the crew were not aware of these requirements and we will be looking into this further. Having a look at your feedback for the week, we are really happy to see that you rated us 5 stars for everything and 4 stars for your lunch. We hope that this didn't detract from your overall experience on the cruise. Thank you.
The cabins were dirty
- Angela, 12/08/2019 02:55, Travelled with Friend/s
We thank you for your review. We have a rigorous process in place for any issues that arise which are rectified immediately, if we are made aware. Upon checking our internal records, I cannot find any such reports raised with your representative and I'm sorry to hear about your cabin. Looking at your feedback for the week, we are pleased to know you found the crew great, the boat in general 5* and that you would recommend us to others, thank you!
Get a captain that actually likes young people seeing as it is a cruise for youth and partying. Staff members should be happy and willing to serve us on the boat, not treat it like its a hassle. When major stops are missed, equal opportunities or activities should be planned instead rather than wasting days at the same ports. The trip was disappointing.
- Abby, 05/08/2019 05:38, Travelled with Friend/s
Thank you for your review. The captain and ship have sailed our Navigator cruises for several years, so we are disappointed to read your comments. Having a look through our rigorous reports, I can see that in Korcula the ship experience an electrical failure in the morning and was repaired by midday - this resulting in the ship missing out on Mljet. Your representative had organised a walk through the city in Korcula and as a gesture all guests onboard received a free BBQ. We hope that you enjoyed other aspects of the cruise and we thank you again.
Bathroom smelt awful, couldn’t sleep. Fans, wifi, electricity didn’t work. Food had too much oil and salt Not enough vegetarian options Not enough time at swim spots
- Darren, 31/07/2019 18:31, Travelled with Friend/s
Thank you for your review. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We are sorry to hear of the issues mentioned. We have a very rigorous process in place for handling any such issues that may arise, and we will effectively resolve these immediately if we are made aware of the situation. Upon checking our reports, I cannot find any incident being raised regarding the bathroom, wifi, fans and electricity. In saying this, we will be raising these points to the Operations Manager for future improvements . Having a look at the feedback provided, we thank you for giving us 5-stars for your cabin overall and would recommend us to others, thank you. We hope these issues didn't detract from your overall experience.
We had rooms on the lower deck of the boat. There was constant smells of petrol in these cabins (even worse when it was rough seas because the boat motor was working even harder) ... it actually was a huge health and safe issue with it being so much gas at one point I had to go upstairs to get air because I felt so dizzy. There was not a running air conditioning( or air vents anywhere) that allowed for fresh air to be pumped into these cabins so it was really not a great experience to sleep/ stay on board. This wouldn’t be acceptable in Australia or New Zealand, as of the health and safety risks here but because it is Croatia this slipped by. Really not up to standards.
- Anonymous, 26/07/2019 06:53, Travelled with Friend/s
Hi there and thank you for your review. We have a rigorous process in place for handling any issues that may arise whilst you are on our your cruise. Following this process gives us the opportunity to try and resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Looking through our internal reports, we cannot find any record of your dissatisfaction with your cabin, nor have there been any incidents raised for such issues on your ship this season. As you had booked our Ensuite ship, there is a port hole in your cabin for extra ventilation. Air-conditioning is not included on this particular ship type, however we recommend our Premier ships for this amenity. We are pleased to know that your travel companion found all services on this cruise to be of high standards, with ratings of 4-5 stars. We hope that these issues didn't detract from your overall experience and again, we thank you for all your comments.
Sail did not exceed my expectations. There were far too many girls on board and it was a mess upon arrival with our towels stained. Our speakers were too quiet with none on the top deck - where everyone sat. The guide Zac did an amazing job with including each guest and ensuring everyone was happy. Not only was he professional and had great knowledge but was also considered a friend among the guests - who went above and beyond to help us create life long memories. The crew did a great job at making the guests feel uncomfortable. It was clear that they didn’t like Zac (as they had openly said to other guests). The bartender said that she wanted to get him kicked off the boat. Alena lied to us about the price of the bell shots compared to other boats, and spread false and inappropriate rumours about fellow guests and Zac around the boat. I’ve never experienced a tour-guide to put as much effort into his job like Zac, who excelled in high pressure situations with a large number of guests
- Jordan , 08/07/2019 11:34, Travelled with Friend/s
Many thanks for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. Thank you for your comments on your Representative Zac, it's wonderful to hear he did such a great job on board with you and your fellow travellers. We do always try our best for an even mix of gender ratio, however this is not always possible due to the nature of bookings we receive. I've passed your comments on regarding the towels and speakers on board Navigator to our Operations Manager, thank you for brining this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thanks for joining us!
The tour manager was great (zac) he was friendly, Informative and extremely caring for us and always went to extreme lengths to make sure we were okay by the end of the trip it really felt like we had all formed a special bond with him - it was really upsetting to see the crew on board treat him poorly and act in a racist manner making his job 20x harder. They crew were not welcoming to him and did not treat him as a part of the team which as guests we could see it dampened his mood however he still kept his high spirits to ensure we were having the best time - i really enjoyed my time on the boat but honestly the only let down was the crew - the captain was rude and the bar tender was only out to harm the tour guide (hiding his ipad, his tip jar and telling guest that ringing the bell was the same price on all boats) - the rooms needed to be cleaned lightly and we should of been offered fresh towels
- Olivia H, 08/07/2019 11:30, Travelled with Friend/s
Hi there! Thank you for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. It is great to hear you did have a great time on board and that your Representative Zac was friendly, informative and caring towards you all. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this, thank you for drawing this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thank you!
Zac really made our experience 100 times better. He went above and beyond to give us as much info on the town as possible. He helped the group intergrade very easily with his down to earth, friendly personality. I found many times the crew to be working against Zac, and while he was doing the best job possible they did not seem to be cooperating with him and this made his job a lot harder then it needed to be. Many times I found the crew to be unprofessional, spreading information relating to Zac which was untrue and created an unhealthy environment for guests to interact. The captain was not very interactive with the guests. Our belongings were chucked in the bin before we had even exited the boat without any prior warning. We had a large group of 42 guests but Zac did an amazing job to create such a good atmosphere and resolve any incidents as quickly as they arose. If it wasn’t for Zac our time on the boat would Not be the same and I can’t thank him enough for the memories made :)
- Sophie , 08/07/2019 11:20, Travelled with Friend/s
Thank you for your review of your Navigator cruise with us this season. We're really are so pleased to hear what a wonderful Representative Zac was for you and the other 41 guests on board! I'll be sure to pass your kind words and thanks onto him and also our Operations Manager. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this so that this can be improved for the future. Thank you so much for joining us this season!
Wifi needs to work :)
- Yianoula, 09/08/2018 12:50, Travelled with Friend/s
Thank you for taking the time to provide us with your review! WIFI is restricted to mobile network coverage and download limits apply as advertised on our website. We hope to see you with again soon!
Wouldn’t recommend for people over 27, sailing croatia team did not keep in mind that we are 30 and putting us with a group that was 22 and younger .... big age difference.
- Olivia, 10/07/2018 19:20, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Our Navigator cruises are aimed at travellers aged 18 to 35 years old. The ages of travellers on board are dependant on the bookings we receive on any given departure, but will be in said age bracket. We do hope to see you with us again!
The boat was not equal genders which effected the vibe. The tour leader could have been a lot better and overall it just wasn't as fun as we expected
- B, 08/08/2017 14:58, Travelled with Friend/s
Hi there and thank you for your review regarding our Navigator cruise. We are sorry to hear the demographics onboard effected the vibe on your boat. We always aim to get a good mix of travellers on all our boats, taking into consideration age, nationality, gender and group makeup - couples, singles and groups of friends. However the makeup of the boat is heavily reliant on who has booked. This particular week we had more females than males book on your cruise across all boat. We do hope that you enjoyed your time in Croatia as a whole. Thanks again.
Absolutely loved Sail Croatia. Would highly recommend the Navigator Cruise for anyone who likes to party and wants to make some new friends! The rooms were spacious and the food was good. 10/10
- Anonymous, 31/07/2017 06:35, Travelled with Friend/s
Croatia is amazing! We did Split to Dubrovnik
- Anonymous, 10/07/2017 06:57, Travelled with Friend/s
Although the cruise was lovely and we explored some fantastic water and towns - for the price we paid 8 couldn't help being a little disappointed. We were not given 1 litre of water per day as promised and instead had to use individual cups from a water dispenser. Fresh towels also should have been provided in order to maintain better hygiene - our boat had an outbreak of gastro. All in all, a fun experience but definitely some room for improvement. Our crew was great as was our leader.
- Caitlyn, 03/07/2017 07:26, Travelled with Friend/s
Thank you for your review. We are really pleased to hear you had a fun experience onboard your cruise visiting some of the most amazing towns and islands, and that your leader and crew were of great value, thank you for your comments here. We thank you for your comments on the water and towels, we no longer provide 1 litre bottles of water, instead we provide unlimited access to a water cooler that is accessible to use during salon opening hours. Upon request, the crew will be more than happy to change your towel for you. We are pleased that overall, you enjoyed your time on the cruise and in Croatia as a whole.
Croatia... you cant go wrong with this place, the water the cities, the people, the parties and the weather is amazing!!! However, I think the organisation and timing of the port visits could be better. I did Split to Dub and our second port (which was apparently amazing) we missed due to doing the first excursion "Rafting". well the "Rafting" was more like a 3-4 hour paddle down a river, wayyyy to long and I wouldn't recommend doing. Other ports like Hvar would have been better if we didn\'t have to leave so early in the morning so we could take in all the night life. Further to Hvar, Sail Croatia should also try sort out tables at Hula Hula. The place gets busy and when we arrived we couldn't get a spot to sit and enjoy.
- Chris, 31/08/2016 02:30, Travelled with Friend/s
Thanks for your feedback on your Navigator Split to Dubrovnik cruise. We are happy to hear you enjoyed Croatia as a whole, enjoyed the weather, parties, cities and people! We are sorry to hear you missed out on the second destination Makarska due to partaking in the Rafting excursion. We do mention on our Excursions page that the Cetina River Rafting is not extreme and is suitable for beginners and those of Intermediate experience. One of the highlights of our Split to Dubrovnik route is that you get the opportunity to spend two nights on Hvar Island, (Stari Grad and Hvar). We don't have a partnership with the popular Hula Hula Bar as they are an independent company however, this is something to look into - thank you for your comments on this.
The photographer Tom was a damper on our trip. He would make us feel extremely uncomfortable when we decided not to go to group dinners - which should completely be up to us. Also the Buggy adventure and Mostar day trips were complete tourist traps and I would not recommend them.
- Tina, 29/08/2016 17:13, Travelled with Friend/s
Thank you for your feedback. We hope you enjoyed your Navigator Dubrovnik to Split cruise. Group dinners are completely optional and are entirely at your discretion whether you wish to partake - we are really sorry to hear you felt uncomfortable to decline and we have raised this with our Operations Manager. The buggy adventure and Mostar day trips are extremely popular with Sail Croatia and other tour operators, and at times, can be overcrowded with tourists due to their popularity - thank you for your comments on this and we hope you enjoyed Croatia as a whole.
I was very disappointed in this your due to the fact that I was combined with a very large group who had booked together and further, several older couples. I am a young solo traveller and was not put with other like minded individuals. The group I was put with seemed to be more like an explorer group and even though Nagivators are designed for 18-35 year olds there were people on board that were much older. This did not make my time fun at all. Further, I feel it was selfish for sail Croatia to place such a combination of people together, given that I had paid so much for the trip. I will not be booking with sail Croatia ever again.
- Georgia , 29/08/2016 07:48, Travelled with Friend/s
Hi there and thank you for your feedback on our Navigator Return cruise. We have had a look into this for you and can see that we had a good mix of couples, groups of friends and 6x single travellers on-board your boat - with most travellers aged from mid-late 20s. We see that you also had a friend book on your boat - and we hope they enjoyed their cruise also. We always aim to get a good mix of guests on our boats, taking into consideration age, nationality, gender, solo travellers, couples and groups. However, this heavily depends on who has booked. We hope you enjoyed Croatia as a whole and we thank you for providing feedback.
One hell fun week on a boat - what more can you ask for! Only thing was that it was advertised as having air con, yet apparently it didn't work. It was so hot to the point that no one could sleep - basically had to drink ourselves silly to get an hour or two of sleep in before you become drenched. Made everyone ill and somewhat crazy! Anyways, ignoring that, so sick and full of good times!! The food will impress you! I would go for premium boats if you like sleep.... but lesser if you want to rage everyday. Thankgod for Marco, the sickest captain on Sail Croatia! Maria Mag
- Andrew, 02/08/2016 11:00, Travelled with Friend/s
Hi - thanks for your feedback on our Navigator Return cruise. It's great to hear you had a good time on the cruise and found the food impressive. We will pass your comments on to captain Marco! In regards to the cabins on-board our Ensuite boat, air-conditioning is not included on this boat type. This is included on our Premier and Premier Plus boats and we recommend booking these boat types if you would like an air-conditioned cabin. Thanks again for your feedback and hope to have you join us again in the future.
We have a few negative issues; 1. They should have a different system in placed for the way drinks would be tallied up. 2. We had a wonderful leader but the way she was treated by others on our boat, was uncalled for. The other crew members ie Captain should have intervened when abusive/threatening language was used at the leader.
- Susan, 29/07/2016 03:55, Travelled with Friend/s
Thank you for your feedback - We hope you enjoyed the cruise with us. Thank you for your kind comments on your leader - I will be sure to pass these on to her. With regards to the bar tab, we are implementing an improved system for next season so thank you for your comments on this. Regarding the leader being verbally abused, we do not tolerate this type of behaviour to our leader or guests - guests are dealt with accordingly as we have strict procedures in place for any such behaviour. We are currently investigating further. Thank you.
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- Emily , 19/07/2016 05:50, Travelled with Friend/s
Food was below average. The rent of the week was perfect
- monique, 18/07/2016 02:44, Travelled with Friend/s