Loved the week on the ship. Met some great people. Mostly from Australia, UK and USA. Particularly enjoyed the swim stops. Great food too. Be aware though that the ship docks late afternoon in each location so some of the advertised shore excursions will not happen. We found this disappointing and would recommend Sail Croatia only promote those excursions that have a realistic chance of going ahead.
- Rhys, 09/10/2024 09:12, Travelled in a Couple
This was a spectacular sailing experience. Our captain sailed the boat to wonderful swim spots and our cruise director Klara was charming, fun, and very energetic with interesting information of each Croatian Island we visited. The bar and food servers did a prompt, friendly, and outstanding job! And the cooks(Chefs)presented beautiful and delicious dishes! This experience was amazing. The only thing I would recommend is that we get an earlier email on what to bring and that it was a CASH only for your drinks and tips at the end of trip. A lot of people travel ahead of the sailing trip and don’t check on their emails. That info would have been better to know if it had been received at least 4 weeks before actual cruise date.
- Nancy, 02/10/2024 03:18, Travelled in a Couple
What a beautiful country to explore. The boat and the crew was excellent. Massive thank you to our wonderful tour guide Klara, her knowledge and laughter all week was amazing…..she needs a pay raise 😂👍.
- Adrian, 30/09/2024 08:36, Travelled in a Couple
The mix of people (staff and passengers) was great.
- Alan, 16/09/2024 17:50, Travelled in a Couple
Cheap! Great value and really like close to shore docking. Excellent staff, very friendly, helpful with suggestions, and knowledgeable. Rough edges: Broken stuff, no food choice at lunch.
- RL, 16/09/2024 05:56, Travelled in a Couple
Though awesome, a few notes…. -the ac in our room never cooled properly -noting or discussing that though breakfast & lunch are included it’s not forced to participate when we had docked at port early. we loved the lunches, but felt like if we didn’t attend, we would miss out on information -the crew and ivanna were very kind hosts
- Heather, 26/08/2024 15:12, Travelled in a Couple
Some more thought into the details would be recommended. I.e having food that suits the cultures on board/having an option for those that don’t eat fish/seafood for example. Some rooms Air Con didn’t work Some of the decisions and recommendations for activities dinner etc seemed strange and almost like there were “kick backs” or back scratching for certain places vs others. (Some of the organised dinner recommendations weren’t good) Lots/most of the activities that we saw online were not available. The boat owner needs to be much more friendly, less grumpy and controlling. Some of the logistics around swimming stops were obviously just to suit the boat and to be the most fuel/time efficient, which meant we were sometimes docked too early or swimming with boats passing by, not the crystal clear water advertised. Some of the staff were doing the bare minimum. The rep has potential but was barely engaging with the guests above giving a talk each day after lunchtime.
- Levi Smith , 13/08/2024 05:33, Travelled in a Couple
Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards
Cabin larger than I expected. Food better than I expected. Really outstanding Staff were always friendly and helpful. Branko the barman is an asset to your company. I would secure him on a contract if I was you.
- Tim, 05/08/2024 09:30, Travelled in a Couple
We loved cruising the islands. Met all expectations. Each one with it's own uniqueness. However the highlight for us was the tour manager Marija. So organised, available, informative and went above and beyond to provide for any request. Thank you Marija, you are an asset to Sail Croatia.
- Maria & Tony, 02/08/2024 08:18, Travelled in a Couple
We had a fantastic time cruising from Dubrovnik to Split. The boat was ideal, meals fantastic, very attentive and helpful staff and best of all were the swimming stops each day. Being a swimmer, I've never swum is such magnificent blue water, that was the highlight for me!
- Anonymous, 29/07/2024 05:58, Travelled in a Couple
The crew, host, food and stunning locations we visited made our holiday absolutely fantastic! Klara was so accommodating and helpful that she really took all the thinking and organising out of each day for us. Thanks so much!
- Glenn, 22/07/2024 16:37, Travelled in a Couple
We had a wonderful week on the Katarina from Dubrovnik to Split. The crew were amazing, nothing was too much trouble, the boat was immaculate and Visko our tour manager was very approachable and helpful. Our only negative would be the inability to pay using card for some of the excursions and in particular the bar tab. It would have been nice to know in advance. We would definitely recommend travelling with Sail Croatia, you won’t regret it!!!
- Julie, 27/06/2024 19:05, Travelled in a Couple
The stunning coastline and scenery provided the backdrop for a very pleasant and relaxing cruise amongst the islands between Split and Dubrovnik. The crew were excellent and looked after us very well. Food quality was excellent. Fellow passengers became friends and added to the convivial atmosphere. The only negative we experienced was excessive noise at the berths in two of the ports where we were unfortunately berthed beside boats with raucous Americans who stayed up way beyond the general curfew. Some noise is always a risk and indeed, this was flagged. However when it comes from another boat it’s profoundly irritating and detracts from the cruising experience. We would recommend Sail Croatia products, with the advisory about noise.
- Anonymous, 27/06/2024 18:31, Travelled in a Couple
Hi there, Thank you for taking the time to share your experience with us on the Explorer Cruise aboard Tempera. We are thrilled to hear that you loved the coastline and scenery – our destinations are carefully selected to showcase the most beautiful and unique views, and it's wonderful to know they left a lasting impression on you. We are also delighted that our crew made you feel well looked after. Their dedication to providing exceptional service is something we take great pride in, and your kind words will surely motivate them even further. It's fantastic to hear that you enjoyed the quality of our food and made good friends with your fellow passengers. I'm sorry to hear about the noise disturbance from guests on nearby ships. We understand how this could affect your overall experience, and we sincerely apologize for any inconvenience it may have caused. Port Authorities manage curfews in each port, and unfortunately we are unable to control the behaviour on-bard other ships. Thank you once again for your valuable feedback. We hope to welcome you back on board the Tempera for another memorable journey soon. Warm regards,
The people on board, Klara our on board tour director & the Island stops. Croatia is a fantastic destination & the islands are the icing on the cake. Easiest way to see them is an island hoping small boat cruise. Different destination each day with a swim stop in the beautiful Adriatic along the way.
- Anonymous, 21/06/2024 00:57, Travelled in a Couple
I had a good time but there were minor improvements I think that could be made to make it a great time. 1. When ocean is not great to swim in (Due to heat) offer to get the zodiac boat out and take few ppl to the little islands where we anchor. 2. Variety in breakfast 3. Everyone feels like lunch is v heavy and a lot (could scale back as u feel compelled to eat it 4. Bedroom designs: A) more hooks around the room given the limited space B) additional coat hangers C) ability to order some late night snacks or have them to purchase Lastly i was disappointed that when we got to split the crew had kinda given up it felt. They were disengaged and seemed like they were winding down Thursday night when we still have 2 days.
- Ryan, 21/05/2024 09:27, Travelled in a Couple
Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.
The ship was clean, spacious and well laid out. Good facilities and very comfortable way to travel. The staff were a mixed bag, some you would rate as a 5 for hospitality and some a 1, inconsistent. Host (Vicko) was good, he engaged with all the groups based on each style that suited (i.e. more or less engaged). The chef was good (as was the bfast) but nothing else worked for me, I don't think serving a 3 course meal for lunch with the ingredients we ate worked. Our first meal was a Turkey breast - probably the last thing I wanted to eat when visiting Croatia. From meatloaf to chicken it felt a bit silly being served that food for 3 course meals. Whilst the captain's dinner was ok, our entire table had a second meal (coincidentally the best food we ate of the trip) in the one location they scheduled the captain's dinner. My recommendation: examine each ships reviews and ratings (food, staff etc) and then decide based on that. A bit too inconsistent across the Sail Croatia fleet.
- Anonymous, 16/10/2023 08:19, Travelled in a Couple
We, as well as other guests, did NOT likethe food at all. Breakfast was good but the lunches were horrible. No fresh vegetables, all vegetables were frozen and mushy. Purées of I’m not sure what we’re always cold. Lasagna was good. A woman who only eats fish got what looked like frozen fish fingers. Basically the food was awful at lunch. The captains dinner was interrupted by Kara allowing the TV in for the rugby game Which followed by yelling and screaming. My husband had words with Klara. We left the dining room. It was ridiculous……chairs turned around toward the tv and we weren’t finished the main course. The partying that followed went on with very loud music and singing until after 1am. I think there were some complaints from other boats. The crew were always smoking at the window of the bar. The swim stops were amazing as were the islands and klara was a very good organizer. Would not recommend at this time.
- Anonymous, 09/10/2023 03:51, Travelled in a Couple
Hi there, thank you for taking the time to review our services and provide us with your further feedback. We are very pleased to hear you have enjoyed the swim stops, destinations that you have visited and that your representative was a very good organiser. We thank you for these kind comments. We also appreciate your comments regarding the food and atmosphere onboard during the rugby game. We are disappointed to hear that you found the food provided was not of the expected high standard. We will be sure to pass these comments to our operations team so improvements can be made. Any big sporting event be it football or rugby brings some excitement all around - we are sorry to hear this was not managed to your liking. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you for joining us and for your feedback.
Unfortunately night one we were stuck in the port due to bad weather. Everyone was left to fend for themselves with little information other than the boat should depart the following morning. Upon returning from dinner several people were still sitting on the boat with no room allocation. There was little to no communication as to when we could take our bags to our allocated rooms. The Sail Croatia representitive disappeared for several hours and it did not start off well. The entire crew energy felt tired and like they just wanted to be somewhere else. Positives from the trip - The food was excellent up until the last day. Things that can be improved to make everyones time better utilised - Each day our Sail Croatia Representitive would give a detailed speach about the port/town we were arriving into and the local things on offer. This was also provided in a WhatsApp message. Google Map links would be beneficial along with pre-booking activies like bikes/scooters. Most tours close 3pm
- Anonymous, 05/10/2023 23:21, Travelled in a Couple
Hi there! Thank you for your 3-star review. We appreciate all your comments and are really pleased to hear you enjoyed the meals served and the detailed daily speeches, thank you. The safety and wellbeing of all our guests is paramount, and due to bad weather the boat spent the first night in Dubrovnik. This was also communicated by your Onboard Rep. We understand during your week there were extreme weather conditions which is very unfortunate. Upon checking our internal reports, we can confirm that all rooms were allocated before lunch and guests were advised that rooms will be ready by 12:30pm. This was communicated by the Onboard Rep. Please note that the cruise starts at 1pm and the Onboard Rep was onboard to assist. On our Sail Croatia App, which is highlighted in your pre-departure information, it provides map links and location details, which comes in handy during your cruise. This is a great tool to use whilst in Croatia and has many resources. We appreciate your suggestions and welcome all your comments, thank you. We hope you enjoyed your time in Croatia and we thank you for choosing to travel with us this season.
Me and my wife really liked the trip but definitely there are things that could be way better! The cabin, the breakfast were by far the best! The deck could be cleaner, the lunch was just ok, the crew except Vicko and Catarina could be nicer especially the captain and most the lack of flexibility on the schedule! Also the captain always choose the worst spot for the swimming time!
- luis , 02/10/2023 19:45, Travelled in a Couple
Hi Luis, we appreciate the 4-star review, thank you. It brings us immense joy to learn that you had a delightful experience with us and that you particularly cherished the cabin and breakfasts during your cruise. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. It's great to see from the feedback provided for your departure that the lunches were rated 4.6 out of 5 stars. We are saddened to hear of your disappointment with some of the crew and the captain. The swim stops for many are a highlight, and we are disheartened to hear of your experience. We will share all your feedback with our Operations Team and we thank you for all your input.
I would recommend Sail Croatia. We had a lovely trip. The boat had all the needed facilities. Staff were friendly and helpful. Swim stops were the highlight!
- Mikayla, 02/10/2023 11:49, Travelled in a Couple
Did the explorer trip from Split to Dubrovnik on Salve Di Mare. Beautiful ship and fabulous crew. Booked a below deck cabin which was very spacious and comfortable and air con worked well, but cabin could do with some hooks or rails to hang wet/damp items plus a hob to stop shower water going over bathroom floor. Breakfast and lunch served daily and coffee/tea available all day. Bath/shower towels provided plus swim towels (not enough for all). Swim stops beautiful. Very much a broad age group on board - we all mixed well and had a fabulous time. Small ship cruising is definitely the way to go around Croatia!
- Judy, 20/09/2023 20:40, Travelled in a Couple
Felt like a tired routine, not quite the experience I was hoping for. I think it’s too pricey for what we were offered. Ship feels dated compared to the others we saw in dock.
- John, 11/09/2023 06:06, Travelled in a Couple
Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.
Friendly staff, comfortable cabins and great food. All of the overnight stops were at beautiful islands with plenty of things to do. Only down sides were that our boat Almissa had no shade in the top deck and the only covered area downstairs was full of smokers. OK if you smoke but not if you don’t. They also need to be aware of where they empty sewer. On two occasions toilet paper and excrement was pumped out while we were swimming. Overall though, nice cruise.
- Anonymous, 11/09/2023 05:20, Travelled in a Couple
Food great except the 3d printed fish. The fish was always terrible. Everything else exceed expectations. Swim spots were the best part of the entire experience. One night on anchor for captins dinner should be apart of the cruise as having a great night for it to be cut short at 11 sucks. If people want to do things on the island have an agreed pick up time and pick up with the boat on the sundeck. Rooms all good. Crew amazing. Clara was good but she doesn't deviate from script when it came for things to do. Excursions were ok. The dinner was awesome. The buggies were the biggest ripoff ever. They were falling to pieces. Slow and break downs. 60€ pp for two people so €120 total for two hours.. I've hired brand new quads for 80€ and had for 24hrs and free exploration. Overall was great though Chepers
- Shaun, 10/09/2023 09:33, Travelled in a Couple
We had a fantastic holiday visiting so many beautiful islands, the cruise is very well organised, the breakfast and lunch was very nice. Plenty of lovely food. The drinks could’ve been a little cheaper as you can’t bring anything on board. A coffee machine and water should be available 24 hours. This was missing from our cruise.Boris gave lots of information talks on each island that we visited he was very good and also funny , The swim stops were lovely, such beautiful places to swim the boat could’ve had more canoes and floats , The personal touches having drinks and dinner with the other guest was fantastic lots of memories made !! The trips are very well organised and great fun we went on the zip line that was incredible!! I would recommend sail Croatia we had a fantastic holiday with so many memories !
- Anonymous, 21/08/2023 06:24, Travelled in a Couple
Great atmosphere on boat with good interaction amongst travellers from varying demographic and nationality. Ability to do other activities at stops would have been appreciated. Was a bit same same with dock in location and walk around town. Swimming stops were much appreciated but could have included a few more accessories like stand up board etc other than just flotation noodles. Tour guide did a good job but was reluctant to make recommendations. Internet access was just adequate. Meals were plentiful but lunch with a sit down meal was a bit heavy and a smorgasbord like breakfast would have sufficed. Ability to pay drinks bill at end by card would be preferred rather than cash with itemised account expected. Overall though thoroughly enjoyed and would recommend.
- Tim, 14/08/2023 05:42, Travelled in a Couple
Spacious cabin (more so than expected as we had an extra bed). The crew and fellow passengers were great, and the scenery of the country is simply awesome. Just a few very minor tweaks would have made all the difference; better pillows (flat and uncomfortable) and bedding; a catch to hold the bathroom door and stop it swinging when in motion. Setting off early (sometimes 6am) meant being awoken and a lack of sleep and wasn't always necessary, it seems. But overall a fantastic experience, a great holiday and a lovely trip. Highly recommended.
- Alan, 27/06/2023 22:52, Travelled in a Couple
Our trip on Tempera was memorable for the lovely port schedule & tasty, well prepared meals. But since I have been asked to answer "what would I have changed to improve the product", here goes: Pre-departure information regarding the trip was patchy & very generic, including changing our boat (which we readily agreed to, without realising the trip would be accomodating such a young client profile) Some sailing times were very early in the morning, which meant no chance of getting a lie-in. There was quite a lot of hovering outside ports, so whilst not sailing, not able to sight-see either. Breakfast time could have been extended, especially on the days when we weren't in port until mid-afternoon, to enable a more leisurely start to the day. It was quite damp in our cabin, & noisy at night, with lots of smoking. Despite all of the above, we really did enjoy ourselves. Ioana, our guide, was enthusiastic & communicated very well. All staff worked tirelessly, especially catering: thanks.
- Janet, 27/06/2023 07:14, Travelled in a Couple
Hi Janet, Thank you for your review and for taking the time to provide us with your further feedback. We are pleased to read you thought your cruise itinerary was brilliant and you enjoyed the islands that you visited. Your suggestions for improvements to our pre-departure documents are very much welcome and have been passed on to our Marketing team. Thank you for your comments on sailing times, breakfast time and your accommodation onboard. It is great that these didn't detract from your experience onboard and you have truly enjoyed yourselves. Wonderful to hear your representative Ioana took good care of you and that the meals prepared by the outstanding chef were to your liking. Thank you again and do come back soon!
I felt that the prices for alcohol onboard were very expensive . The organizational skills of our host were non existent . We had to constantly ask for information and many times ( especially when on excursions) we were left trying to organise ourselves and sort out transportation issues !
- Arlene, 27/06/2023 04:54, Travelled in a Couple
Hi there, thank you for taking the time to write your review Arlene. After reviewing customer feedback, it's great to see you enjoyed some aspects of your cruise; Captain's Dinner, cabin, boat in general and the onboard crew, to name a few. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. We hope to welcome you back to show the improvements made.
Itinerary, boat and staff were all good, but some of us had a smell problem in the cabins at certain times. Not sure if this was an isolated problem on our trip or an ongoing problem? The design details in the cabins could have been better (need sliding door or lip at shower floor to prevent floor flooding, need shelves in bathroom to put stuff). The deck furniture was of low quality (cheap and thin foam cushions not very comfortable). Food was good but not excellent.
- David, 19/06/2023 12:19, Travelled in a Couple
Thank you for taking the time to provide us with your feedback and your lovely 4-star review. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Your points regarding cabin decor have been noted and it was pleasing to read that the food provided was of good quality - we do appreciate there is always room for improvement so please rest assured your comments have been passed on to the relevant departments. We do hope to see you again soon!
Let me first start with value of the trip, for what we paid for I expected more. 1. The food. Breakfast was very simple and it felt that the continental breakfast of scramble eggs, mixed vegetables, cheeses, some fruits, and cereal for 7 days was very mundane. Lunch a 3 course meal with puréed vegetables made me think I was eating baby food. The cruise team was very nice and pleasant, however the person in charge of keeping us informed of the days event, needed to have the ability to keep the passengers interacting with each others. Like a cruise director would. Many times I felt, we needed to mingle with the other passengers to get to know each others, verses having interactive things directed by the cruise organizer. I feel this would cause a good bond between the passengers and allowed a more interactive trip. The only two times this happened was when we all went to a club together and the BBQ. On the captains dinner it would have been nice if the captain visit each table.
- Doug, 07/06/2023 06:15, Travelled in a Couple
Hi Doug, Thank you for your review and for taking the time to provide us with your feedback on your Explorer cruise with us this season. We are so happy to read you found the team on board nice and very pleasant, this is wonderful to read. Please be assured your feedback is well received and very important to us at Sail Croatia as it is only with such feedback we can improve our experience for guests, where possible. Your comments and suggestions have been passed onto each of the relevant departments and we are very grateful for this. Space on board and in our kitchen is very limited, so we do try our best to provide a selection of meals to suit everyone and catering to dietary requirements, however this can be difficult with such a small amount of space. We wish to thank you for joining us this season!
Excellent customer service from the UK
- Anonymous, 28/05/2023 20:06, Travelled in a Couple
Great overall experience. The internet was unreliable in rooms while at sea.
- Anonymous, 22/05/2023 08:28, Travelled in a Couple
Everything was great! Just one downer was the lack of greens and cheese for vegetarians. The menu definitely need some creative attention
- Adriaan , 09/05/2023 08:43, Travelled in a Couple
Hi Adriaan, thank you so much for your review of your cruise with us this season - glad to hear everything was great. Feedback is very important to us, so I will be sure to pass your comments onto the relevant team. Thank you for joining us.
Went on the first tour of the year so most of the places we visited were quiet and many bars and restaurants not yet open. We still managed to have a good time though. The Tour Guide Dino was really friendly and helpful as well as knew a lot about places to go and what to see. Was good to see different places and added to the variety as well as being able to chill and relax between stops. There was a great group of people on board of mixed ages. We were looked after in the bar by Sime who made sure we had a good time there too. I was a bit disappointed that the Captain didn't interact with anyone even on the Captains Dinner! Didn't stop us having a good time though. There's plenty of food on board although not much variety, so expect meat and seafood. Overall was a great holiday and would definitely recommend although probably just once.
- Anonymous, 02/05/2023 18:15, Travelled in a Couple
Thank you for your 4-star review. We are really pleased to know you enjoyed your time with us and it sounds like you had a fabulous group of fellow travellers onboard the boat also! We appreciate your kind comments regarding Dino and Sime, and this will be passed on to them to enjoy! We welcome any suggestions for improvement, and we thank you for your comments on the Captain's Dinner and food, these comments have been passed on to the Operations Manager to address accordingly. It is great to hear you would recommend us to other travellers, and we do hope to have you join us again in the future.
A great little cruise totally let down by sales staff, allocations staff and after sales customer service. Information on booking was inaccurate and misleading. After sales customer service lame, defensive and frankly frustrating. Were unable to grasp the gravity of the situation. My separate complaint refers. On a positive Dino the Tour Guide did everything he could on board to offset the frustration and disappointment. Other than that great Tour Guide and Crew - thank you especially Dino and Sime! ❤️. Food service staff friendly but service sometimes slow and haphazard- half serving tables before moving to the next. Room cleanliness good. Food good but ran out of breakfast items - bananas and muesli. Captain didn't engage throughout even on Captains Night. Enjoyable and relevant excursions. Tour schedule altered one day due to inclement weather - saved the day! Perfect!
- Stephanie, 01/05/2023 08:37, Travelled in a Couple
Thank you for your review Stephanie. We are pleased to hear Dino was helpful and available at all times and we will be sure to share your comments with him and Sime. We encourage guests to request more supplies if they run out, and our crew will be more than happy to replenish this. The onboard crew work tirelessly to provide outstanding customer service and we are disappointed to hear that there was some slow meal service at times, thank you for letting us know. We hope you managed to book some of the amazing excursions on offer during your week with us! In regards to the customer service levels provided, we are very disappointed to read this as we pride ourselves on providing an unbeatable customer service experience. Our records show that you did indeed have a request for a front cabin which was correctly noted by our Sales staff. We are aware that unfortunately this request was not met immediately at check-in however our Operations team reacted swiftly and were indeed able to accommodate your request of a front cabin soon after check-in on the first day. You initially decided to stay in your allocated cabin but we were pleased to learn that you decided to relocate during the cruise. Again, we thank you for all your comments.
We travelled on the Salve De Mare Ship which is a stunning ship, is kept extremely clean and in great condition. The crew all did their job well and the chef was exceptional. All meals were delicious. The only thing I would recommend is when booking a Sail Croatia tour ask the age group of the other guests on that trip. There was a 30+ year age gap between my husband and I and the other guests meaning we were much younger. It would have been nice to meet and holiday with people around a similar age to us too. We went in late September and half of our days were rainy, I would probably recommend doing this trip closer to the summer season also. Croatia is beautiful and well worth seeing and why not on a stunning ship?
- Keen travellers!, 03/10/2022 05:42, Travelled in a Couple
1)think that the boats should have paddle boards and canoes like others we saw for swim stops 2) the ability to get to shore when just moored, use the boats that are already on board 3) Food could have more choice and communicating a menu in advance so people can say they don't want would save a lot of waste and in some instances, alternative could be arranged.
- Ian, 22/09/2022 11:41, Travelled in a Couple
Hi Ian - Thank you for your review. We hope you enjoyed your time in Croatia. We appreciate all your comments. We don't include paddleboards or canoes I'm afraid, however at times past guests may leave their water toys onboard for others to enjoy, or these can be purchased at local markets to enjoy at swim stops. Mooring in to each harbour is reliant on port authorities and when given the go ahead, at times there may be a delay. Our chef aims to provide fresh meals using local produce each day from their small gulleys, and we can of course cater to any dietary requirements you may have. Thank you again.
The boat crew and the rep were excellent, nothing was to much trouble for them. Boat (Almissa) was fantastic and the itinerary was enjoyable. The only thing I didn't like was the fish (not Tuna steak) it don't know if it was fresh or frozen but didn't seem like the best representation of adriatic seafood considering we stopped at multiple ports. Thank you.
- Craig, 20/09/2022 06:46, Travelled in a Couple
Hi Craig, thank you for your review of your cruise with us on board Almissa. It's great to read you were happy with the ship and the crew - Almissa has been in our fleet for a long time now and we're truly proud of the vessel on the crew! I'll certainly pass your comments regarding the fish served, thank you for letting us know. We do hope you will join us again in the future.
The Princeza Diana is a lovely ship with spacious cabins, great dining saloon, plenty of relaxation stations (tan deck, patio and lounge areas) and some special/unique features on board. The boat crew was amazing and we ate like kings. Our Sail Croatia tour guide was also wonderful and provided a lot of insights and recommendations for our islands visited. All in all a fun adventure had
- Anonymous, 18/08/2022 10:52, Travelled in a Couple
Nice, clean and functional ship. Food decent and satisfactory. Setting aside weather, scenery, swim stops etc, the crew were very nice and mannerly. In particularly Ionana the rep. She clearly was very passionate about her work and ensuring the passengers were at ease. Excellent people skills, very open and approachable, and went beyond expectation with queries, help and advice.
- Peter, 09/08/2022 07:52, Travelled in a Couple
Ivana and the crew were lovely, the highlight for us was meeting up so many fantastic people. We loved the swim stops and all the places we visited. Croatia is a truly amazing place and we will always keep fond memories of our time at Almissa.
- Paul , 18/07/2022 10:19, Travelled in a Couple
My wife and I just came back from a week on the Salve De Mare. Croatia is such an awesome country and has so much to See and do our hostess Kalmia, planned our excursions and reservations with ease Our wait staff, Daniel and Ivana were so amazing I can honestly say daniel is a special guy he is so professional, attentive caring, witty and made our my/our stay so much better.. he quickly remembered all the guests names drinks and treated us like family… He was Such a gem and I can see that young man will be successful in life and wish him the best.. As for Our chef Palve he is so passionate and you can see he truly loves being a Chef my only thing is I wish there was some sort of way we could have the option of having a couple options for lunches such as wraps salads burgers etc I found I was having meals that would be fit for dinner for lunch and often felt too full and needed a nap lol All in all a great experience and would definitely recommend sail Croatia!
- Anonymous, 04/07/2022 20:56, Travelled in a Couple
Two Internet bloggers on board the ship with cameras, and drones constantly filming the activities. No attempt to ask for permission. Constantly had to hide between doors to avoid being on camera. A rather stressful holiday at times.
- Annette, 27/06/2022 13:30, Travelled in a Couple
Hi Annette, thank you for your review. Thank you for also reaching out to us via email. We’re glad that you raised your concerns with the bloggers onboard your ship and requested not to be a part of any content they created. We expect all customers to respect one another onboard our cruises and take into consideration any requests by fellow travellers not to be filmed or photographed when documenting their holiday experience. We hope that action was taken by the guests in question to ensure that no footage of yourself or John was published on social media. Our Onboard Representatives are available on each ship to support guests throughout the week, and mitigate any situations that may arise. If you weren’t satisfied with the action taken by your fellow traveller, we would have hoped you would communicate this with the Onboard Representative so that we could have resolved this issue. I’ve spoken with our Marketing Manager, and all internal photographers and videographers who board our ships to capture content do so in a GDPR compliant manner. Unfortunately Sail Croatia cannot be held responsible for content that is created by guests onboard in a public setting. The issues you have raised with us have been actioned by being reviewed internally as well as with the ICO and ABTA. The learning is that there was no GDPR breach and our feedback system indicates no issues were raised onboard. I am sorry this was not brought to our attention when you were onboard, so we were unable to resolve the issue immediately. We hope that you enjoyed your time regardless and we thank you for your review.
I think to start it would of been nice to of been greeted with a drink once we all got on board. I also think the bedding and towels needed to changed more than once. We had to ask every day for butter with the bread and we’re never given side plates. It would of been nice to have a jug of water on the table with lunch. The stars of breakfast was very poor. Some days the fruit was brown. Ioana who was the sail Croatia Rep was fantastic though and always went above and beyond with her organisational skills, she was an excellent representation for your company.
- Joanne Goodwin, 15/06/2022 05:49, Travelled in a Couple
Hi Joanne, Thank you for your review - this is much appreciated. We're glad to hear that Ioana went above and beyond to provide you with all the information needed onboard the cruise, we will certainly pass your comments on to her. Prior to our guests arrival we complete a thorough cleanse of each cabin and we organise a mid-week bedding/linen change and thorough cabin clean, daily cabin cleaning service and have added the inclusion of beach and bath towels onboard. We appreciate your suggestions of side plates at dinner, and water on the tables, which will be passed on to the Captain. I have had a look through the feedback provided by all guests, mainly regarding the breakfasts and can see that most of the ratings received were 4-5 stars. We understand that meals may not be to everyone's tastes, however encourage requesting alternative options from the chef. We can also provide the option of a cooked breakfast daily which is priced at 40EUR for the week. Thank you again for all your comments and suggestions. We hope that you enjoyed your time with us overall and that the issues mentioned didn't detract from your overall enjoyment in Croatia.
The trip overall has been amazing. The staff (Sail Croatia and crew) has been very helpful. Also big shout-out to the chef, that spoiled us with an delicious three-course meal every day! Some small improvements can be made (e.g. transparency on check-in process), however we would definitely book this trip again!
- Franz, 11/08/2021 16:06, Travelled in a Couple
The size of the small boat and that is was able to get into small ports of call. Size of the cabins and bathrooms
- Nancy, 19/10/2019 14:44, Travelled in a Couple
Hi Nancy, Thank you for your comments - we're glad you had an enjoyable experience.
Credit card payment should be accepted for the bar tab. When I placed my towels on the floor to be replaced - after day 2- the cleaner hung it back up No toilet paper on the second last day - I had to go ask for it Overall great experience
- Connie, 02/10/2019 06:47, Travelled in a Couple
Hi Connie, Thank you for your review - our ships are not equipped with credit card facilities yet. However, there are cashpoint machines at almost every destination if you want to avoid carrying cash. We are sorry to hear that your towels were not replaced, upon request and subject to availability, you will be provided a replacement towel. This will be highlighted to our Operations Manager, thank you for making us aware. Overall, we are pleased to know you had a great experience, thank you!
Sail Croatia manager, Boris, was very helpful, informative, friendly, and cordial all week. The Cristal Crew, however, were not. The first thing we were told by them was "We've been working for 19 weeks straight. Don't expect us to serve you before 730am." I understood completely but the delivery left much to be desired. No smiles. Rude tones. One bartender would routinely move you out of her way with her hand instead of saying excuse me. This happened to myself and my wife as well as many others during the tour. This all changed during the last 2 days of the tour as it was approaching tip time and I guess they thought we would forget about the rest of the week? On another note, the hot tub doesn't heat up past 29.5 degrees C. We tried to use it multiple times and were just shrugged off when we asked about the heater. Food on the boat was good. Overall, we had a great time. Excursions were very fun and the islands just gorgeous.
- Mike, 17/09/2019 09:59, Travelled in a Couple
Thank you for your review! We are really pleased to hear you enjoyed your time overall onboard Cristal with good food, lovely fellow passengers and some fun excursions. We agree with you there, the islands are simply stunning! Boris is a superstar! He is a prime example of a Sail Croatia Representative Extraordinaire! Providing guests with as much information as possible, so that they enjoy a fun, relaxing and friendly environment - we're really happy to hear he was a welcomed inclusion onboard. We are really disappointed to read of the unprofessional experience with some of the crew and also the hot tub heating issues, these have been highlighted to the Operations Manager to investigate further and we thank you for raising these concerns with us. Thank you again and we hope to have you join us again sometime soon!
Cristal was a beautiful ship, well equipped and presented. Lara did a great job as host and bonding the group and kept us well informed. She was passionate about Croatia and wanted us all to have the best time. Nothing was too much trouble for her. The other staff members didn't feature quite so prominently but were obviously working very hard in the background as everywhere was kept spotless, the food was good and the service was great. I do think the schedule could be improved slightly. It was to rushed at the start and docked too early (so ended) to soon in Split, which was a shame. Great bunch of fellow passengers who made the trip so enjoyable.
- Nicci, 10/09/2019 20:05, Travelled in a Couple
Hi there, thank you for your review of your Explorer cruise on board Cristal. She really is a beautifully built ship and we're also pleased to read what a great job Lara did as your Representative, I will be sure to pass your kind words onto her. I will be sure to pass your feedback onto our Operations Manager, Thanks so much for joining us!