Better cleaning, more friendly, variety with the food, in rainy days have some entertaining even border games or something, the cruise itself is not cheap and of top of that we have to pay more more, a lot of my travellers wee really dissatisfied!!! Never ever will Travel again with you guys I will not recommended neither to my friends!!!!
- Marta, 22/05/2023 14:29, Travelled in a Couple
Dear Marta, thank you for taking the time to review your cruise with us this season. I am very sorry to hear you felt this way about your experience. Unfortunately we are unable to guarantee the weather, so it is a shame that you did not have the best weather during your time with us. Overall for your departure I can see most guests that joined the cruise have said in feedback that they would recommend us, so I am sorry to hear this is not the case for you. Thank you for joining us Marta and for taking the time to review your experience.
The food was super disappointing, the cabin bathrooms had zero amenities, the wifi was spotty at best, and the service provided from most of the crew was minimal. There are a lot of places where minimal effort and money could be spent to make the guest experience so much better. I don't feel like we received what we were sold and I could not recommend this to others.
- Tammy, 03/10/2022 01:33, Travelled in a Couple
We appreciate your review Tammy, thank you. We are so disappointed to read your comments. Some ships provide amenities however, this is unique to each ship and to avoid disappointment, we encourage guests to bring their own. Wifi is subject to download limits and coverage. We have taken all your comments into consideration and we appreciate you taking the time to share this with us.
Breakfast - always a limited time of an hour and if you wanted a sleepin you then missed breakfast, if you weren't going on an excursion you still had to get up extra early to get breakfast. Had to ask for butter and jam every day as there was none laid on table. Breakfast and lunch were very poor on the first few day until many people complained - Breakfast was greatly improved but not so much the lunch. Lunch could be simplified with mixed salads and cold meats, Lighter meals not so much three course.The food took a long time to be served in between courses. Swim stops were not fantastic as we have had before. It just felt like the crew were in automatic mode without great thought to what they were doing. This was a trip I have enjoyed immensely in the past and have raved about to many people who have also then taken the trip. We paid a lot more this year but seem to have gotten less. So disappointed.
- Nicky, 11/07/2022 08:26, Travelled with Friend/s
Hi there and thank you for your review. We hope you were able to enjoy Croatia whilst you were there and immerse yourself in the beautiful country and culture. We are sorry to hear of your disappointment with some aspects of your cruise. Breakfasts are offered to all guests and the opening times are advised by the Onboard Representative. The chef will always provide more breakfast options upon request. The chef aims to provide fresh meals using local produce, they operate out of a small kitchen and we understand that not all meals are to everyone's taste. We appreciate your comments here and these will be passed on. Lookng at the meal feedback for your week onboard, the average rating was 4 stars. We are sorry to hear you didn't enjoy the swim stops like you had in the past, our captain aims to provide a good balance between land vs sea, mooring up into secluded bays for all guests to enjoy. We do hope that the issues experience didn't detract from your overall enjoyment, as this is certainly not a reflection of the high standards we expect week after week. We hope that you join us again in the future and we thank you again for your review.
It took visiting another sail croatia ship to learn what we were missing. We were made acutely aware our voyage was the last of the season by the staff and how much they looked forward to commencing their vacation. We found the excursions to be underwhelming, poorly (even ineptly) lead and over valued. The kitchen staff and Maria are great friendly workers. The captain aloof. Boris and his two helpers, the shipboard lovers, should be marooned. Guest alcohol supplies were low or non-existant and the coffee machine is a bad joke. Being tied up to other vessels, where we were warmly welcomed to tour, made us aware the competition offers an elevated experience and of essentially the same cost as SC. BTW, there is signficiant bruisng on my right buttock and lower back from where I slipped on the wet interior stairs and fell. Boris never thought to follow up on if I needed any help (other then giving me a towel to dry the stairs so I could try and help others avoid a similar fate). Hmmmmm!!?
- Steven, 14/10/2019 07:18, Travelled in a Couple
Hi Steven, Thank you for taking the time to submit your review. We are pleased to hear you enjoyed some aspects of your cruise and we thank you for your comments on the kitchen staff and Maria, however we are sorry to hear of your disappointment in some areas. Our extensive range of excursions are our most popular and have received raving reviews so we are disappointed to hear this. Our ships are equipped with both alcoholic and non-alcoholic beverages , if there is a particular beverage you wish to enjoy then the staff can try to source this for you. We have a vigorous process in place for any issues that may arise on our cruises, upon checking, I am unable to locate any reports for the incident which took place. I have also spoken with your representative Boris, and he has advised that a towel was requested at one of your swim stops, as there was water on the floor but there were no incidences of anyone falling on your cruise. We hope that you enjoyed your time in Croatia overall, and that the issues onboard didn't detract from this.
Let me start by saying this was my 3rd trip with Sail Croatia so they do know what they’re doing to keep bringing me back. However, this time was disastrous and much lower quality than I expected: at one of the swim stops the boat left us, the jacuzzi was non-operational for half the trip and cold water for the second half. It was one of the things I was looking forward to is enjoying the jacuzzi on the top deck. The guide and crew only apologized for leaving us in the water and sailing away after an email was sent to the company. They made a good effort by comping the entire bar bill for the week and a bottle of great red wine which was a nice gesture. But not even a hint of apology prior to written communication still left a bad taste in my mouth. This should never have happened. The crew needs to watch their guests in the water very attentively and the guide take responsibility instead of deflecting blame on the passengers themselves.
- Mark, 13/08/2019 22:24, Travelled in a Couple
Hi there and thank you for your review. We value your comments, especially as this is your 3rd cruise experience with Sail Croatia. We're sorry to hear there were issues with the jacuzzi, at times it may not be available due to conditions such as electricity consumption, fresh water usage onboard and weather conditions. Upon checking our internal reports, I can see that your Representative was in constant communication with you regarding the swim stop rules. We advise all our guests that everyone must stay close to the boat, for health and safety reasons, this is also reiterated in our Pre-departure information, our Sail Croatia App and advised during your welcome speech. We are sorry to hear this had happened - upon checking our records, once the swim stop concluded, the sailor called out to all guests to advise the swim stop was over. As you were further away and behind another boat, our sailor didn't see you, nor did you hear the call out, so the boat had departed. After speaking with your representative, Kate was immediately apologetic and offered to reduce your bar tab and provide a free bottle of wine as a gesture. We will pass your comments on to our Operations Manager to ensure that our sailors reiterate the importance of the swim stop rules. Thank you again for all your comments here and we do hope that the issues onboard didn't detract from your overall experience.
Food on board was average at best,some days great some days terrible. Breakfast needs a rethink and an upgrade to the coffee machine is required. Maybe brunch rather than breakfast and lunch given we all go for dinner in the evening. Staff were great and the boat was brilliant. Menu card and restaurant recommendations at the start of the trip would be helpful rather than when we arrive in port. Overall a great experience and one we would recommend to friends and family.
- Ian , 05/08/2019 18:59, Travelled in a Couple
Thank you for your review - we appreciate all your comments. We are pleased to know that you would recommend us to family and friends and that you enjoyed your accommodation and the inclusion of the lovely staff onboard. Our chefs aim to cater to all tastes and at times, we understand that this may not be possible. However, upon request the chef may be able to provide you with more of the foods you enjoy. We appreciate your comments on the coffee machine and this will be passed on to the captain. We find that having breakfasts and lunches included on our cruises, gives our guests just the one meal to budget for and gives guests the opportunity to go out and try the delicious local cuisine for dinner. Our representatives provide guests with all the information for each port daily as we feel our guests enjoy receiving this information just as you are arriving into port. Thank you for choosing to sail with us!
- Navigator cruise was advertised for Young Professionals, yet our boat had a vast majority being over 50. Thankfully we (24y/o's) had two other amazing couples to experience it with. I heard the week prior only had 1 couple under 50 (I would of requested a refund if I was them). They need to ensure the weight of ages is reasonable so each generation can experience it their way. - Staff were atrocious. Incredibly rude, dismissive, literally rolled their eyes at all of us when we would enter the salon to get a drink. Had the audacity to leave a tip envelope on our last day (of which we gave nothing). Sail Croatia MUST have involvement in the selection of crew as it knocked 2 stars of our review, easily. - Recommendations for restaurants, bars and the tours offered were way below expectations. Again, this is a cruise for a "Young Professionals", so we want beautiful food, amazing cocktails and awesome experiences. Need to have different recommendations for each cruise type.
- Anonymous, 16/07/2019 22:53, Travelled in a Couple
Hi there, thank you for your review. I've looked further into the ages of the passengers that were on board Cristal with you and around a third of your fellow travellers were in their thirties or under. The rest of the passengers on board were in their forties, fifties and 4 were in their sixties. Our Explorer cruises are designed for young professional and ‘young at heart’ travellers looking to blend socialising, sightseeing and relaxation with an average age on-board from 25-60. In your review you mentioned Navigator cruises which is a different type of cruise to the one you booked which was an Explorer cruise. Our Navigator cruises are for passengers aged 18 to 35 years old looking to party, socialise and explore Croatia. I have passed your comments onto our Operations Manager with regards to the crew on board Cristal. Thank you for brining this to our attention and for joining us this season :)
bags brought to room on arrival to begin trip better linen service , no bed sheet change for the entire trip and only 1 replacement towel service paper cups for morning breakfast instead of regular china cups.' Food was ok Captains dinner disappointed he never spoke to the group to welcome them aboard. Boris the rep was good as well as Ivan ( bar and food server guy) would not recommend Sail Croatia to friends.
- dorothy, 26/06/2019 12:50, Travelled with Friend/s
Thank you for your review. We hope that you did enjoy some aspects of the cruise, and Croatia as a whole. We are really pleased to hear that Boris and Ivan provided you with great service. Baggage service is not an inclusion on our cruises however, is a great suggestion which we appreciate and will pass on to the relevant team. Linen service occurs mid-week and upon request, additional towels can be given providing there are extra supplies. There is just one point in your review that I just need to clarify for other travellers considering booking with us. We have a process in place outlined in our Pre-departure information, our Welcome Speech and via our Sail Croatia App, which provides guests with information on how to raise any concerns whilst on the cruise. Having a look through our reports, I cannot see anything being reported to our Rep, crew or Operations Manager. Given the opportunity, we will always try to rectify the situation immediately so you remain happy on our cruise. Thanks again.
I would like to warn others considering booking any cruises with Sail Croatia. I had 8 items of ladies clothing taken from our cabin wardrobe after I had left them there after departing the ship. The cleaning staff came in immediately after we walked out, knocking on our door to get in while we were still packing up. In our haste the clothed were left behind. Not noticing they were missing until the next day, we emailed Sail Croatia and notified them. The cabin was apparently checked and nothing found. And that was the extent to which Sail Croatia went to try and get my clothes back from the cleaning staff who did our cabin. Visited the Sail Croatia office in Split expecting something at least to be done, they promised to stay in touch. I had to email them to try and get some answers. The "Operations Team" were contacted so I was told in a reply and nothing was found. Phoned the office and was told the clothes would have been disposed of! Very upset customer.
- Angela, 28/05/2019 08:48, Travelled in a Couple
Thank you for your review. I can see from your onboard feedback, provided to us at the end of your cruise, that you gave us a rating of 5-stars, this overall rating includes; the staff, onboard meals, ship in general, optional excursions and your onboard representative. Thank you for this. However, we are sorry to hear of your disappointment mainly regarding the items left in your cabin. We do state on our Pre-departure information, and via the welcome speeches onboard, that all items must be removed from your cabin at the end of your cruise and that Sail Croatia will not be held liable for any lost items. I can see that you had also emailed us once you realised the items were left behind. Our process is that any left items found by the cleaning staff will be handed to our Lost Property team and logged via our internal records. However, once followed up with our Operations Team unfortunately no items were found by the cleaning staff. We have since provided you with an insurance letter so that you can recover the costs of the items via your Insurance company. We do hope that the result of your lost property didn't deter from the amazing 5-star experience you had onboard. Thank you again for your review!
The communication to passengers of last minute changes to the itinerary. Changes were for the worst and not for the better. Some examples of our experience were; docking boat at the same port on consecutive nights & not being able to dock in Hvar. Hvar being a highlight. Not having the opportunity to visit the Blue Caves (aparently due to bad weather & poor choice in schedule change as we had 2 days in the area). It just so happens the same occurred to friends of ours on a previous Sail Croatia cruise. We had a tour leader who was un-enthusiastic most of the time and provided misguided advice at ports, The activities were over priced and not value for money.
- Lisa , 04/09/2016 11:50, Travelled with Friend/s
Thank you for taking the time to provide feedback. I am sorry to hear that you felt the communication to passengers regarding itinerary changes wasn't clear. On some occasions the Captain may change the itinerary due to weather and does this for the safety of passengers. Whilst at the time of docking the weather may seem perfect, this can in fact change drastically within a few hours and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. Customer service is very important to us here at Sail Croatia, and we want to ensure passengers have a positive experience whilst on their cruise, your comments about your Sail Croatia Representative have been passed on to our Operations Manager for further training in this area. We pride ourselves on supporting local businesses and work with local suppliers to provide excursions for our guests that cater to all budgets, we also have the excursion prices listed on our website to help with budgeting prior to the cruise. Thank you again for your review.
Unfortunately myself and my partner didn't enjoy our cruise. As we made friends for a few couples and others on board our opinions all had been of the same. The premier plus ship was not as appeared on the inside as it did on the outside. The room we had was for a couple. We found two single small beds pushed together, we actually fell through the mattresses. On the first day our port window blew open, we advised one of the ship hands who came to take a look at the problem, he played around with it as he had not know about the issues and said he would fix it before dinner time. At dinner I told the bartender, she said that she had been telling him for over a month now about the window in cabin 6. Unfortunately it didn't get fixed and throughout the rest of the journey nothing seemed to work to lodge the window closed. The food on the boat "3 course meals" was absolutely disgraceful. I would barely call frozen meat and fish and canned fruit and VEGETABLES 3 course. Utterly disappointed!
- Warren , 16/08/2016 17:22, Travelled in a Couple
Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.
1. Friendlier staff - asking for drinks / coffee was not received well by the bar staff 2. Accommodating our needs - we asked for certain alcohol to be brought onto the boat to be sold to us which was completely ignored and declined by the staff which I cannot understand why at all when we would be paying for it? 3. Selling food - we weren't allowed to bring food onto the boat but if you missed breakfast you could then not buy anything and had to wait until lunch?! Not my idea of a holiday 4. No flexibililty - there was no flexibility in terms of if we wanted to spend longer at a swim stop or port. Overall its really hard to ruin a holiday in Croatia but I would not recommend using Sail Croatia to my friends for their future travels sadly.
- Nicholas, 27/07/2016 17:49, Travelled with Friend/s
Thank you for your feedback. I am sorry that you didn't find the staff friendly, your comments have been passed onto our Operations Team to discuss with the Captain of the ship. The bar is operated by the Captain and it is at his discretion what is sold, I'm sorry they were unable to accommodate you with your drink preferences. With regards to food on-board, Breakfast and a 3-Course Lunch is served every day. I'm afraid food from outside the boat, isn't allowed to be bought on by guests, however I have passed your comments on about having the option to purchase snacks on-board so this can be looked into. With regards to your comments about flexibility, the Captains are on a fixed itinerary, so whilst they try and ensure guests have enough time to swim as well as having enough time in the ports, swim stops may have to be missed or cut short so the ship can reach each destination on time and have space to dock in the ports. Thank you again for your feedback.
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- Russell, 02/06/2016 05:29, Travelled in a Couple