- manager and staff on the boat were fabulous- Friendly and helpful. Always available. - Bike tour guide- fun, patient and helpful. - location of the tour was great.
- Anonymous, 19/10/2024 16:58, Travelled in a Couple
Once on board the very comfortable boat, we were well looked after by delightful guides, good chefs, bar staff and boat crew. Good quality e-bikes, excellent guiding around five beautiful Croatian islands, the crew having to adjust the itinerary due to the weather conditions. The other passengers were similar ages to us, loved cycling and the exploring of new places so there were plenty of common interests.
- Jeni, 14/10/2024 18:07, Travelled in a Couple
Beautiful Croatian coast and a good crew
- Tony, 07/10/2024 12:52, Travelled in a Couple
Loved the combination of seeing the islands by land and sea. The biking through the country side on each island was beautiful and so much fun, loved our e-bikes. We had amazing tour guides and boat crew! Unfortunately we had a couple of days of bad weather, but the crew and guides were quick to adjust our course and itinerary to avoid this as best they could and everything turned out great. Thank you! Highly recommend!
- Valerie, 07/10/2024 02:05, Travelled in a Couple
The guides we had were exceptional. The people we teamed up with were great company..
- Anonymous, 06/10/2024 05:23, Travelled in a Couple
Friendly staff. Well organized guides. Clean ship
- Anonymous, 02/10/2024 08:07, Travelled with Family
Places we visited, people we met, local culture.
- Craig, 30/09/2024 11:29, Travelled in a Couple
The Croatian islands are so beautiful to see when biking. The EOS ship was not as nice as other pictures on the website. The staff were all pleasant. Vegetarian options were limited. Despite rain, the staff worked very hard to reroute us and gave us a wonderful experience.
- Anonymous, 27/09/2024 19:47, Travelled in a Couple
The Guides were great. friendly, helpful, knowledgable. The islands were stunning. However, the boat was only standard. The food was quite basic. The cabin was very cramped, the bathroom smelled bad and the bed sheets were a problem. Two single sheets on a double bed! We were in a tangle all night. A double sheet or duvet would have been much better.
- Anonymous, 24/09/2024 19:49, Travelled in a Couple
Thank you for taking the time to share your experience on our Cycle Croatia cruise and for your 4-Star score. We’re thrilled to hear that you enjoyed the stunning beauty of the islands and found our guides to be friendly, knowledgeable, and a highlight of your trip. Our team always strives to create an exceptional experience for our guests, and it’s wonderful to know they made a positive impression. We appreciate your candid feedback regarding the accommodation, particularly the cabin size and the issue with the bed linens. Cabins on our Premier ships are cozy and functional and range in size from 6 to 8m2. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. For more spacious cabins, we recommend checking our Premier Plus ships. Our representatives are always very happy to help resolve any issues that arise and had you asked them for another set of sheets more suitable, they would have been very happy to arrange these. I have checked with the Captain and Crew and the weather was very unfortunate during your week onboard with us. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Thanks again for your valuable feedback, and we hope to welcome you on board again in the future.
Anton and Karla our cruise / bike leaders did well with the large group of cyclists that were on-board the Princez Diana. Delaying a couple of rides due to weather and adding an additional ride for the island that we missed due to the weather. However, some of the riders did not like the fact that the additional 20km added for this additional ride were not given the option of missing it as it was stated before the start of the ride the group was told the additional ride would be optional. The kitchen staff were outstanding with excellent choices made for B / L and Dinners that we were given on the boat. I would've appreciated coffee included with lunch or dinner though not just breakfast. As for the room (Cabin #5) it was adequate as we did not have a working safe - staff said someone would fix it but that was never done. The venting in the bathroom was not good and the annoying relay pump sound was pretty bad when anyone was using water on the boat. I would recommend the cruise.
- David, 23/09/2024 14:42, Travelled in a Couple
Cycling was great, tour guides very knowledgeable of the area.
- Deanna , 20/09/2024 07:28, Travelled in a Couple
We had a great time, all 28 people from all over the world, got on fantastically well. The bikes were of a good quality and everyone managed to get on really well with the e-bike I would have liked some longer rides, the longest ride was only about 50 kms, I would have liked to do this every day. The sail Croatia jersey, should be free to all and a day set aside when everyone wears it. I was the only person that bought a jersey and it certainly was not worth the £50 paid. We only swam off the boat twice and this was something we were looking forward to, This trip is not cheap and I realise we had one of the better boats, but with payment of food when off the boat and more expensive drinks when on the boat, our limit of spending was soon exceeded, to be then expected to pay for tips and what was an expensive payment was above what we could afford. The crew should not have to rely on tips and should be covered on the initial spend. I would be happy to talk more if requested.
- Martyn, 09/09/2024 07:39, Travelled in a Couple
Overall we had a great experience and highly recommend! A few suggestions/tips: - We realize that it’s challenging to prepare food on a boat and to meet different preferences. We would suggest having at least some lunch buffets, where people could choose (e.g., salads, sandwiches) instead of 3-course meals. A buffet would be quicker and enable people to sit on the desk rather than the often very hot and stuffy dining room. - The food was often very heavy (fried meats, limited vegetables/salads). If guests were warned about this, they could request vegetarian or other accommodations. - We were not allowed to bring food on board so snacks should be available (free or not). There was fruit but nothing else and often we were unable to leave the boat. We were often quite hungry after the ride but had to wait to eat. - It would be helpful if the trip leader provided information about the towns further in advance than the afternoon that we arrived so there would be enough time to plan.
- Anonymous, 04/09/2024 07:34, Travelled in a Couple
Thoroughly enjoyed the trip. Excellent exercise to work off the meals! Our guides were super, well organized, and very hospitable. Met people from all over the world. Comfortable ship, Well organized itinerary. Enjoyed the swimming, particularly on hot August days! One thing to note is that it was not clear on the website nor from the saleswoman with whom we corresponded if the "total ascent/descent" for a day is combined ascent & descent or the amount one ascends and additionally descends. It is the amount one ascends and then descends as well. For example if a day's total ascend/descend is 640 meters (as ours was listed on Day 3), that means you will climb a total of 640m and then descend a total of 640m.
- Anonymous, 21/08/2024 00:23, Travelled in a Couple
The staff were all impressively friendly , helpful, knowledgeable , accommodating and extremely hard working.. The communication regarding daily rides, activities were impressive and able to be flexible when needed The other guests made the trip exceptional sharing the boat and bike rides but life experiences and stories. We are confident we made friends from around the world that we will maintain and see in the future
- David, 19/08/2024 09:16, Travelled in a Couple
Tour guides and picturesque daily cycling,
- Julie, 12/08/2024 09:46, Travelled in a Couple
The cycle crew (Miranda and Andro) were friendly and knowledgeable giving us history and insight into all the islands we visited. We started off as strangers and left as friends - each person on board cheering on others in the group To ride through the villages was a real treat. The crew onboard the ship Emanuel were also friendly and accommodating
- Scott, 04/07/2024 12:32, Travelled in a Couple
Love the exploration of islands and cycling off a boat . The crew and tour guides Marija and Mila were wonderful as was Andre, the server. They need a battery microphone so guests can hear as the engine was constantly running and it was so difficult to hear. Suggestion : 3 dinner meals and 3 lunch meals , alternate so we would not always be dependent on getting back for lunch instead eat at swim areas on beach without the rush and very early morning breakfasts . Suggest lighter lunches , salads fruit fish …and fresh bread in the mornings with Greek yogurt . Food was very good but too filling . Less food, higher standard . Soups in the heat ? Big salads more appreciated . Suggest eggs be cooked while people sit instead of cold overcooked eggs Also a better way to connect with guests we need name tags… very awkward trying to remember people’s names .
- Anonymous, 24/06/2024 10:04, Travelled in a Couple
Hi there, Thank you so much for taking the time to share your experience on our Cycle Croatia Cruise. We are thrilled to hear that you enjoyed the exploring and cycling, and that our guides made a positive impression on your trip. Your kind words mean a lot to us and our team. We appreciate your thoughtful suggestions regarding the meals and the addition of name tags. Offering a mix of lunch and dinner options, as well as lighter meals, is a welcomed idea and we will certainly consider this for future cruises to better cater to our guests' preferences. Implementing name tags is another excellent suggestion that can enhance the social experience and help guests get to know each other more easily. Thank you again for your valuable feedback. We look forward to welcoming you on another cruise soon!
We fully enjoyed our experience with Sail Croatia. The Princeza Diana is a beautiful, spacious ship and the staff were fantastic. Our tour guides Ivica and Tonka kept us very well informed. They were fully engaged with the guests ensuring everyone had a fabulous experience. We were glad we opted for e-bikes. It allowed us to ride easy and soak up the incredible scenery. The guests were a very special group of people. We made many new friends we hope to see again. We highly recommend Sail Croatia for your next vacation adventure.
- Audrey, 05/06/2024 22:20, Travelled in a Couple
The boat was comfortable, the daily ride excursions were well organized, taking us to some of the most beautiful view points in Croatia.
- Anonymous, 29/05/2024 07:48, Travelled in a Couple
Enjoyed the trip and the other passengers with similar interests. We were all generally the same age group with extensive travel experience. It was a great group of people I rated it 3-1/2 out of 5 because having to keep 34 cyclists together was VERY time consuming. We ended up stopping and waiting often on busy roads or uphills.. which made it difficult for some to start again. . I feel you should break the groups to 16 per. One group slower and one faster. We had traditional cyclist in the group (kudos to them, as there were some steep sections) but it had us waiting often. one time more than 45 minutes.. I feel we could have seen more and done a lot more cycling if it was split out. I think most of the participants felt that way.. I would do another trip based on my experience. If all the cyclists were on e-bikes. The food was delicious and plentiful and the cooks, waiters, seaman and staff were amazing.
- Anonymous, 28/05/2024 18:08, Travelled in a Couple
Thank you for your valuable feedback about your recent trip with us. We're delighted to hear that you enjoyed the company of fellow travelers, the delicious food, and the exceptional service from our staff. We understand your concerns regarding the group size and the challenges of keeping 34 cyclists together, especially on busy roads and uphill sections. While splitting the group into smaller ones sounds like a practical solution, unfortunately, we cannot implement this due to health and safety regulations that require us to maintain a certain group size for optimal supervision and support. However, we are committed to improving the experience for all our guests. We will explore alternative ways to manage group dynamics more efficiently, such as scheduling more frequent breaks or providing additional support for those on traditional bikes. Your feedback is invaluable to us, and we appreciate your understanding and patience. We're glad to hear that despite these challenges, you are considering another trip with us. Thank you once again for choosing to travel with us and for your constructive feedback. We look forward to welcoming you on another adventure soon.
Tour guides were really great. Rides were awesome. Food was mediocre, but the rooms could be GREATLY improved for little cost. A thicker mattress, better sheets and a nicer comforter goes a long way. Also, we believe the pictures on your website were misleading for the accommodations.
- Anonymous, 27/05/2024 08:20, Travelled in a Couple
Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.
Our guides were so kind,helpful and great knowledge of the islands.
- Dorothy , 27/05/2024 05:13, Travelled with Family
We like the bike ride although they to short. The food was excellent. The guides and crew staff were nice. One deception: the stop for swimming were respected even during the beautiful days.
- Anonymous, 22/05/2024 07:01, Travelled in a Couple
We decided to enjoy the bike/sail option from Split to Dubrovnik. Every portion of the trip found beautiful scenery. Our guides and the boat crew were excellent, and were quick to make adjustments as rough sea weather rolled in one day. Even though we do a lot of biking at home, we were very thankful to have gone with the e-bike bike option for this trip. We were disappointed the hot tub on our boat was not available. Having that as an option after biking or swimming would have been nice. The crew did a great job of accommodating individual food requirements. Thanks for a very nice week!
- Paul, 21/05/2024 07:00, Travelled in a Couple
Hi Paul, thank you for your recent 4 star review. It's great to hear you enjoyed the beautiful scenery of Croatia on your rides, and that the guides and crew were an excellent addition to the ship. We understand your view regarding the Jacuzzis however they are not an added inclusion on our Active Cruise Product as per our website. Thank you again for your feedback on this, and we hope to welcome you on-board in the future Paul.
Our guides were amazing especially Ana who worked tirelessly to answer our question, went over and above to help us with additional activities including restaurant suggestions and booking activities. She was available the whole trip, working long hours, always polite and, patient even though she must have been tired.
- Anonymous, 20/05/2024 16:29, Travelled in a Couple
Nice bike ride, good food and enjoyable guides and staff.
- André, 20/05/2024 15:18, Travelled in a Couple
The cruise is well planned with suitable amount of sight, cycling and sailing. It was of course a pity that due to the weather conditions we couldn’t go to all planned destinations, but all in all the islands and the coastline are incredibly beautiful and we can’t be sorry about the changes made. Food is very good and there is plenty of it! Fresh drinking water is served all the time and the drinks were reasonably priced as well. The cabins are small, but adequate for a week. The best part was the people we traveled with <3. We had the great time and experience and could recommend this to anyone willing to cycle and see more quiet places of Adriatic islands.
- Maria, 20/05/2024 11:03, Travelled in a Couple
The crew on the Afrodita were brilliant very helpful and obliging. They were 5 star the only reason l submitted a 4 star was because of the poor ventilation In the below deck cabins. There was quite a bit of moisture in the air. However the crew and cycle guides were the shining light for us. Highly recommending this trip to friends.
- Spencer, 13/05/2024 14:36, Travelled in a Couple
The trip was good! The food was average! Would have liked to gone on longer bike rides on all seven islands. The boat did not provide blankets for bedding. The Itinerary changed sometimes, just needed to be informed sooner. The two guides were excellent, provided a safe and enjoyable experience. I would like the tip to be included in the price of the trip, it becomes awkward to find a medium price. The bikes were good but longer rides would have been great! I would recommend this trip to my colleagues. Thank you!
- Randy, 13/05/2024 06:51, Travelled in a Couple
Hi Randy, thank you for your review and taking the time to share this feedback with us. We are happy to see you enjoyed your trip, thank you for the feedback you have provided. I'm sorry to hear you did not have blankets provided along with the bed linen, the team on-board would have been happy to provide these. As tipping is not a compulsory process, and is based on the individual experience we are unable to add these into the cruise price. We are pleased to see you would recommend us, and we hope to welcome you again in the future!
Was a fun trip and weather was fantastic. Only down side was the quality of the boat and the quality of the food. Food was bland, stodgy and without any vegetables or salad. Boat had many issues including no hot water, door handle fell off and air conditioning didn’t work. However the crew was genuine and friendly.
- Phillip, 13/05/2024 06:49, Travelled in a Couple
Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.
Boat crew and guides were excellent. Daily rides were manageable but recommend Ebikes as there is plenty of hills. Cabins were comfortable. Crew catered for a variety of diets. Captain and boat have a great story. We look forward to returning for another sail cycle holiday
- Will, 05/05/2024 16:38, Travelled in a Couple
seeing all the beautiful sights of Croatia was amazing and the ebike made it all possible. I would have loved a little book/hand out of our bike paths and information about the culture in each area-It's not easy to remember everything the guides tell us. The room did smell a bit which was unpleasant and I wish we could've opened the windows. I wish we had more leisure time to explore the little towns. I loved the free coffee drinks on board and the staff was great. Loved having this experience staying on a beautiful boat- thank you!
- Anonymous, 04/05/2024 13:27, Travelled with Family
Hi there, thank you for your 4-star review. We appreciate your feedback and are pleased to hear that you had an amazing time seeing Croatia's beautiful sights, the E-Bikes are certainly a great addition to a Cycle Cruise! Thank you for the feedback. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Thank you for the kind words for the staff on-board, we will be sure to pass this on, and we hope to welcome you on-board again in the future.
We loved the boat and the travel guides on our trip to Croatia. Our itinerary was well planned, and our cycling guides were experienced and have been doing this for many years. The kitchen catered to our dietary requirements, vegetarian and vegan. Thankyou Sam Croatia team
- Shane, 01/05/2024 05:14, Travelled with Family
We enjoyed our cycle-sail experience on Colombo, it was an interesting cruise with relatively easy cycling on e-bikes. Nothing too arduous but a feeling of tiredness at the end of most days. The crew worked hard and the captain keeps a tidy, organised ship. We loved the guide’s knowledge - Marin and Mila had so much Croatian history to share, it was awesome. Tips for improvement: many of the crew smoked which wasn’t an issue until early mornings when the cigarette smoke wafted into our cabin and woke us up (sometimes as early as 5:30am)! The cabins could do with some maintenance on Colombo - leaking showers, freezing cold AC that blow’s directly on the beds.
- Christine, 23/10/2023 06:47, Travelled in a Couple
Hi Christine, thank you for your 4 star review! We are very pleased to hear you have enjoyed our Cycle cruise and that you have found cycling to be relatively easy using our trusted Ebikes. We appreciate your kind words on the services provided by the crew and our guides. They all work very hard to provide our guests with memorable experiences and it is nice to know they are appreciated. We will be sure to pass your comments. We thank you for your further feedback which has been passed on to the relevant departments. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you again for your feedback and for joining us! We would love to welcome you onboard again soon!
The main feature of enjoying a venture like this one is the efficiency of the staff. They were first rate. From the crew, kitchen and food prep. ladies, waiters and guides they always went above and beyond. Four stars instead of five is due to some maintenance around the boat. My understanding is that the issues are dealt with in the off season. (bathrooms-floors were always wet. Portholes could not be opened.). It wasn't a game changer. We would go back.
- Doris , 21/10/2023 12:18, Travelled in a Couple
Fabulous guides and crew, the itinerary was so diverse with plenty of stops for drinks, swims, and sightseeing of course. The food was sensational and way above expectations. I didn’t give 5 stars as the rooms could do with a bit of a smarten up. The bedding was a bit musty and need new mattresses. A bit of a negative in the last night was payments had to be made between 6 and 8pm. Many of us had planned to go out for a farewell dinner together but with the distance to old town from the boat meant this was not possible. We came back early to pay. We should have been able to fix up bill while we were all on the boat before docking.
- Kristene , 09/10/2023 06:28, Travelled in a Couple
Hi Kristene, thank you so much for taking the time to review your Cycle cruise with us this season, it was a pleasure to have you join us. We are so happy to read how you were happy with so many aspects of your experience and that the food really exceeded your expectations. I will be sure to pass your kind words and further feedback regarding the cabins and payments onto our Operations Manager. Thanks so much for a fantastic week on board!
The locations visited were beautiful and fascinating. Our guides (Marija and Mila) provided an excellent experience given the challenges of ability/illness across our group. I particularly valued their passion for Croatia and what is has to offer and their insights into their history. Cabins were clean and very comfortable and general boat amenities were excellent. The ebikes could be improved - they worked well for some, I found them cumbersome and the geometry made them uncomfortable but they got us where we needed to go. The food could definitely be improved.
- Fiona, 04/10/2023 18:54, Travelled in a Couple
The staff — especially the guides, waiter, and kitchen staff! The guides, Ivica and Ivan, were very knowlegible and always attentive to every possible request or question, bringing confidence and energy to everyone. Our waiter, Mario, was a tireless worker and so kind and thoughtful. And Antonio, the cook, and his helper were accepting and creative in answering to each person’s dietary preferences.
- Anonymous, 04/10/2023 14:51, Travelled in a Couple
Our guides, Ivitza and Tonga, were brilliant. The whole crew did a very good job. The bikes were great and the cycling excellent. We booked late and got a lower deck cabin, which was small and smelly - no ventilation, porthole did not open, no hooks to hang anything.
- mike, 04/10/2023 14:12, Travelled in a Couple
Hi Mike, thank you for your 4 star review! We thank you for your kind comments regarding your guides and crew. We will be sure to pass these to them as they will appreciate to hear their hard work is valued. It is wonderful to hear you found the bikes and cycling to be excellent. It is a great way of exploring the Dalmatian coast! Lower Deck cabins as advertised have portholes that don't open. They do have air-conditioning for coolling and ventilation. We thank you for your feedback regarding the lack of hooks which will be passed to our operations team. We thank you for joining us on the cruise and we hope to welcome you onboard again soon!
I enjoyed sailing between the islands, the crew were great as were the guides. The boat was comfortable and clean.
- Marcia , 02/10/2023 12:46, Travelled in a Couple
The girl, Ilma, in the dining room/ bar. She made me feel genuinely welcome and comfortable. I was feeling uncomfortable when I arrived and then again a few days into our trip. She made me feel like everything would be fine. I don’t know what I would have done without her. She was an amazing person! Someone you want on your team. Thank you!
- Anonymous, 27/09/2023 03:10, Travelled in a Couple
All crew & hosts were excellent. Lola & Marin were helpful & patient with us slower riders. They went out of their way to make the trip very enjoyable. PLus Marin local knowledge & history. Food excellent. Ivan was great. Nothing was too much. Had some great chats with The Captain - Ante Feedback- Maybe swap some lunches out for dinners so we could spend some more time in port. At times felt rushed to get back for lunch. More swimming options. Not super happy with the way the bar tab was provided. Just given a $amount. No details of purchases during the cruise. Wanted an invoice so we could check it. Would suggest that this be an e-bike only tour.
- Anonymous, 25/09/2023 04:05, Travelled in a Couple
Our guides Nina and Marin were so organised and good at organising us. We were well informed of the next day's planned activities and free time outside of the bike ride. We loved the bikes and the rides. Our only suggestion is that all E bikes ride together or all hybrid bikes ride together but there is a lot of time wasted waiting for the hybrid bikes unfortunately. We had 28 E bike riders and 4 hybrid riders. The boat, the people, the experience will stay with us for a lifetime. Thanks
- Michelle, 25/09/2023 01:38, Travelled in a Couple
The actual tour itinerary was very good, although the 30km days need to be longer. The guides communications skills need to be improved and the rooms are EXTREMELY basic. Food was filling and had a home cooked flair to it. We were on a premier boat and really would have liked something with better rooms. Boat staff were excellent.
- Norman, 22/09/2023 23:15, Travelled in a Couple
The tour guides and boat crew were all fantastic, friendly people that knew what they were doing and were super accommodating. The bike rides were great. We saw a lot of the islands by bike. The meals on the ship were ok, but not great. Certainly, there was plenty of food. Our cabin was not great. It was always damp even with the A/C running. Towels never dried out and the bed always felt clammy.
- Bob, 19/09/2023 15:40, Travelled in a Couple
Attentiveness of the entire crew and guides. Enjoyrd the planned stops, options to explore solo or with our cycling guide Mila. Food prepared by the chef was top notch and covered a wide range of mediterranian fare. The cabin my gf and i had was much bigger than expected and very comfortable. I do wish the rides had been a little longer but as discussed with our guides, not all groups are avid cyclists. Other than that the routes were pleasant. Coming from the states, getting used to a heavy smoking culuture did detract a bit.
- Erik, 18/09/2023 11:27, Travelled in a Couple
My second year in a row with sail Croatia bike tour. I would have given them a 5/5 if the food was better. After being on the Mali Alta last year and having amazing food. Food on Colombo was mediocre. Fried fish to Dry to eat. Fried pork to dry to eat. Weird starters every day at lunch. Food should be consistent across all boats offering same experience. Tour guides were amazing. Crew on boat super nice. Wish they would do more miles each day and offer a self guided tour. Will definitely do again.
- Linda gellatly, 18/09/2023 10:03, Travelled in a Couple
The trip was great, we had a very good time. The cycling hosts were good and informative. Crew were ok but not so customer friendly. Lunch was generally good but breakfast became sparse and always only luke warm at best, from the middle of the week only fruit and specialist teas were available as run out of 'normal' breakfast tea. rooms were adequate but toilet smells were constant plus could not understand why single people were given a double room+single bed to share when married couples had single beds?
- David, 12/09/2023 04:38, Travelled in a Couple
Hi David, Thank you for taking the time to review our services and provide us with your feedback. We are so pleased to hear you had an amazing time on board, this is wonderful! Regarding the cabin allocation, our ship allocation is finalised a week before departure, so we are unable to 100% guarantee a twin bed or double bed cabin. This is due to the fact that each of our ships have completely unique cabin configurations (and therefore always consist of a different number of twin and double cabins available onboard). We do our best to accommodate preferences based on those who book first, however we're unable to confirm bed types at the time of booking. At times if there is bad weather, the smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We do appreciate all your feedback which has been passed on to the relevant teams. Thank you again and thank you for joining us for a fantastic week on board!
- Harvey, 04/09/2023 21:41, Travelled in a Couple