Anita, our Tour manager was fantastic! Always thinking on all the passengers and making sure we had a great time. The cabins were comfortable, spacious. The food was very good with varieties. I will definitely repeat soon with Sail Croatia.
- Dulce, 27/10/2024 04:07, Travelled with Family
Amazing location -- we island-hopped the whole week and swam in crystal clear waters every day! We were also amazed at the great food we got at all of our stops. Sail Croatia supported us very well through the whole trip, from the booking and boat briefing all the way through to boat check-in. Would totally do this again!
- Robert, 03/09/2024 10:21, Travelled in a Couple
You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
The experience we had on ship Olimp was absolutely out of this world. The ship was aesthetically stunning, clean and efficiently run. The food was delicious and beautifully plated up. The best part was the crew members' friendliness and great service. In general, the people of Croatia was welcoming and friendly. They are very experienced and well trained for such a young crew. I highly recommend this experience to all who can afford it.
- Magdél, 18/05/2022 09:30, Travelled with Family
Hi Magdél, thank you for your excellent review and of course for joining us on board Olimp! We are so happy to have you explore Croatia with us and have enjoyed reading how you were pleased with every aspect of the cruise, from the ship itself to the people of Croatia. Thank you for the recommendation!