Hi there. Thank you for your feedback and for sharing your experience with us. We're glad to hear that you enjoyed the excursions and the company of your host during the week. We appreciate your constructive points and will certainly review them with our team. Regarding drink prices, we aim to offer a variety of options at cruise competitive rates - we take your comments on board. With weather-related delays and amendments to the itinerary, safety is always our top priority. I have checked with the Captain and Crew and the weather was very unfortunate during your entire week onboard. We were sorry to see that some swim stops were not possible and you remained in Korcula for 2 nights, as a result of the unusually poor weather conditions and this affected your trip and experience a great deal. As for the guide’s early departure, we apologise for any inconvenience this may have caused. As the cruise ends at 9am in the morning, coffee is generally only available at before this time.Thanks again for your valuable feedback, and we hope to welcome you on board again in the future.

Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.

Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.

Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!

Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!

Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!

Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.

Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!

Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.

Hi there Chris, thank you for your review. We hope you enjoyed your time in Croatia and got to immerse yourself in the country and culture. We are disappointed to read your comments regarding the Tour Guide, as we pride ourselves on having the best, local, friendly and knowledgeable Tour Guides onboard all our ships. Upon checking our feedback for this week, your rep received mostly 5 star reviews with 1x 4 star review. The boat you were on was Ensuite which doesn't include air-conditioning. It is at the Captain's discretion whether this is turned on, we are pleased he included this free of charge. We encourage our guests to provide us with their honest review and tipping is completely at guests discretion. ,We are disappointed to learn that you felt pressured to provide this - your comments will be passed on to the Operations Manager. Thank you again for all your comments, we hope this didn't detract from your overall experience in Croatia.

Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.

Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.

Thank you for your review. We appreciate your comments and hope that you enjoyed Croatia as a whole. Our chefs aim to provide meals to cater for a variety of tastes and are able to offer more of the foods you can eat daily. In regards to the AC, where there is a need for improvement, our representative is always on hand to ensure that standards are met but they are only able to do so if they are made aware. Thank you again!

Hi there and thank you for your review. We are really pleased to hear that the staff were incredible and we are glad to see your 5-star feedback rating on all aspects of the cruise, thank you! We understand that there were a few issues onboard which were immediately resolved by the crew. Thus being the generator being down for 24 hours, and I understand all guests enjoyed a free BBQ onboard for the inconvenience. The chef was unable to cook mid-way through the cruise due to the his injuries however, was still involved in the food preparation. Thank you.

Thank you for your review and your email with additional comments, this is appreciated. We are pleased to hear that the crew and your representative were fantastic with their efforts and were professional at all times. However, we are sorry to hear of your disappointment with some aspects. I have spoken with the representative Boris and he has confirmed that on day 3 of your cruise, chef Mate was unable to continue his role as head chef due to injuries. Given that it was such short notice, the captain was unable to obtain a chef replacement. However, the Captain then stepped in to resume this role with the chef assisting with the food preparation for the remainder of the cruise. I've had a look at the issues regarding the generator onboard and can see that this has been recorded via our internal records. I understand that the generator was down for 24 hours and that all guests received a free BBQ onboard due to this human error made by one of the crew, which has been followed up. We hope that these issues didn't detract from your overall experience, and we thank you again for bringing this to our attention via email, so that we could address them directly with you.

Thank you for your honest review. We're glad the crew were amazing and were a welcomed inclusion on your trip! I see that you booked a cabin on our Standard ship (cost effective, small rooms, no ensuite) - we have descriptions available for each of our Navigator ship categories available on our website, so that you know what you're in for. We are always happy to provide additional information and answer any questions if need be :-). We try to get a good balance of on-shore vs off-shore experiences, so we do appreciate your comments here.

Hi there, thank you for your review regarding your Navigator Split to Dubrovnik cruise.It is great to hear that you found the crew friendly, you enjoyed the food on-board and that you had fun on your cruise. In regards to availability of our cruises, our prices don't reflect availability and this is noted under the pricing grid for each cruise. We prefer to speak with our customers and we feel by doing so, adds value to their experience with us, and enables us to assist them in finding the best suited cruise for them. In the case of bad weather, or even the chance of bad weather, the Captain may have to alter the itinerary and will visit a different island and port, to ensure the guests are safe yet still get to experience Croatia. I can assure you this has nothing to do with avoiding port fees as pricing is similar at all ports. At the time of docking, the weather may seem to be perfect however, in the early hours this can change drastically and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. In regards to the swim stops, when possible, the Captain will stop to give guests a chance to swim, however this depends on the weather and the scheduling of the ship. I am sorry that this wasn't communicated clearly to you when on-board. In regards to the drinks prices, these do vary and range from 1.96EUR ($2.60AUD) to 2.60EUR ($3.50AUD). Thank you again for taking the timing to let us know about your experience.

Thanks for your feedback on your Navigator Split to Dubrovnik cruise. We are happy to hear you enjoyed Croatia as a whole, enjoyed the weather, parties, cities and people! We are sorry to hear you missed out on the second destination Makarska due to partaking in the Rafting excursion. We do mention on our Excursions page that the Cetina River Rafting is not extreme and is suitable for beginners and those of Intermediate experience. One of the highlights of our Split to Dubrovnik route is that you get the opportunity to spend two nights on Hvar Island, (Stari Grad and Hvar). We don't have a partnership with the popular Hula Hula Bar as they are an independent company however, this is something to look into - thank you for your comments on this.

Hi there and thanks for your feedback. We are pleased to hear the food on-board was good as well as the optional activities and crew - we will pass your comments on to them. In regards to the Lower Deck cabins, at times the rooms can become hotter during peak months. We advise, when safe, to open your port hole for ventilation whilst you are in your cabin to let air-flow through. As you booked an Ensuite Lower Deck cabin, we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type, (it is included on our Premier and Premier Plus boats). We are sorry to hear about the soaked bed. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues.I have searched our records and cannot see that you had reported this to a member of staff. Had this been reported, we would have rectified the bedding situation immediately. We are happy that you had a good trip overall and thank you for providing feedback.

Hi - thanks for your feedback on our Navigator Return cruise. It's great to hear you had a good time on the cruise and found the food impressive. We will pass your comments on to captain Marco! In regards to the cabins on-board our Ensuite boat, air-conditioning is not included on this boat type. This is included on our Premier and Premier Plus boats and we recommend booking these boat types if you would like an air-conditioned cabin. Thanks again for your feedback and hope to have you join us again in the future.