I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
- facilities on the boat were well below par. - representative did not get involved with the clientele on the boat - ratio of boys : girls was absolutely out of balance. Will not be recommending this , very unfortunate
- Charlie, 27/07/2022 05:41, Travelled with Friend/s
Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.
Everything
- Naci , 14/07/2022 14:36, Travelled with Friend/s
The tour was incredibly poorly organised. The company completely fail to train their staff in how to deal with any form of issue outside of the schedule. This included no solution to cancelled trips, no ability to deal with onboard conflicts and issues, and making consistent promises that were not delivered. I did a Topdeck tour at half the price 3 years ago, and I would suggest it is a much better option than this. Sail Croatia failed on every front. The only exception to this was the crew and captain, who made the tour more tolerable.
- Dominic, 06/06/2022 05:24, Travelled with Friend/s
Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.
More thought taken into who should be in the groups. Our boat consisted of 4 groups of people. One group of 15 boys from Sydney who we never saw come out of there rooms, a group of 7 from Sydney and only 2 groups of 2. Of that 85% male and everyone was Australian. Couldn’t do many of the group activities because the 2 major groups didn’t want to participate. Whilst everyone was nice, when you have such big groups of prexisting friends it doesn’t create a social atmosphere because people get comfortable in the groups. We also got hyped up for certain nights only to be disappointed, we went to a foam party which had no foam and also nobody else in the club but on that island we found out the next day other travels were taken to clubs that were busy and had great atmosphere’s. We had a change of host in the second day who arrived on the 3rd day. He was better but up until that we had no direction what to expect or what we were doing. I could keep going but not enough letters remaining!
- George, 14/08/2019 19:01, Travelled with Friend/s
Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.