The bedrooms for 3 people are just not big enough. The other people on the boat ruined my experience and expectations. Only good thing to come out of this trip was the bartender who was amazing
- Nathan , 26/08/2024 02:40, Travelled with Friend/s
Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.
The tour guide needs to be more involved with the people on the boat. I understand that they might have been doing this for weeks already but the guide is the person who drives the moral on the ship, if they don’t want to get involved and leave it up to the group to make our own experience that is poor. Lucky the group of people I went on with was amazing and that alone is what made my trip. Certain experiences were cancelled months before we went on the boat and had no prior warning to these cancelations which for me were the only reasons why I signed up for sail Croatia. If Sail Croatia had known about the issues on Hvaar and Markaska then months before the boat had set sail an email should have been sent out to people and offered refunds for trips. It borderlines on a scam that people were sold an idea that was never going to be delivered.
- Alexander , 23/08/2024 11:11, Travelled with Friend/s
Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!
Our boat was a huge let down, we were told when we booked that we would be on a boat with more people than we actually had, we were also shown photos of a boat that was MUCH nicer than the one we were put on. We had no deck chairs/loungers on the top of ours so there wasn’t a space to fully relax an unwind. Almost zero shade on top as well so the only place to lay and relax was in bed which was uncomfortable as well. One shower for 24 people (plus crew), and you had to hold the shower head as it had nothing to mount to. The bed wasn’t big enough for me to lay in so every night while sleeping I had to scrunch my body up, it was also extremely hot below deck while trying to sleep this made it more difficult to get a good nights sleep. Overall it was a let down, if I were to do it again I would want to go on a boat that should actually be in operation, unlike the mala Kate which is what we were on. If it weren’t for the great people I was with then it wouldn’t recommend it to anyone.
- Tom, 19/08/2024 07:31, Travelled with Friend/s
Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.
Different crew, more organisation, better food and to actually go to the planned destinations. Not be lied to by the captain and made to pay for the bbq when told there is no restaurants and then when we arrive at the destination there were a lot of restaurants. Drink prices are too high as well. Cleaner rooms and the air cons need to be cleaned out
- Lachlan, 11/09/2023 08:08, Travelled with Friend/s
Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.
I enjoyed the Sail Croatia experience, however, do feel that it can be very much luck of the draw when it comes to other boat personnel, which is such a crucial aspect of the week. When there are multiple large groups on each vessel, it can be hard to really get groups interacting all together, especially for solos. The other issue can be around age disparity. Perhaps more transparency over the booking arrangements of each boat could help this.
- Edward, 11/07/2023 14:52, Travelled Solo
Hi Edward, thank you for taking the time to review your Navigator cruise with us this season - it was a pleasure to have you on board. We're very happy reading that you enjoyed your Sail Croatia experience, this is great. With regards to your feedback on fellow travellers, I will be sure to pass this onto the relevant teams. All of our Navigator cruises are open to guests aged between 18 and 39 years old, so the age range is quite wide and our Reps work hard to create a good group dynamic that everyone on board can enjoy. I can see you had other solo guests on your cruise, which is always nice to see. We hope to see you join us again! Thank you.
The bar service needs changing, I was charged for drinks that I know I didnt not consume. There were extra soft drinks and cocktails on my bill that I simply never ordered. The bar staff refused to returnn my passport unless I paid the bill, and could not explain these extra drinks which totalled to an extra 100 euro than what I actually ordered. Dissapointing way to end a fun week.
- Benjamin, 26/06/2023 10:31, Travelled with Friend/s
Hi Benjamin, Thank you for taking the time to write your review. It is fantastic to hear you had a fun week onboard! Regarding transparency, we strive to ensure accurate and transparent billing for all our guests. You are welcome to ask for a daily tally of your bar tab to be able to keep track of what was consumed during the cruise. It is easy to lose track of these as the week goes on so it is always good to check daily. We do appreciate your feedback and any suggestions are always welcome as we are always looking to make improvements. Please rest assured your feedback has been passed on to the relevant departments. Thank you again and we do hope to see you with us again!
Paniers on bikes, better quality food and choices, better communications
- Glenn , 26/09/2022 02:25, Travelled with Friend/s
Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.
The boat we booked wasnt the same as the online pictures, Every activity we did had a cost, my mates room had no sheets or blankets or towls and took them four days of asking repeatedly to get them. our host knew very little about anything and put in no effort what soever to help us out when we had questions or needed advice
- Matt, 13/07/2022 07:41, Travelled with Friend/s
Hi Matt, thank you for your review. We hope you enjoyed your time in Croatia overall. We have a variety of Premier ships and each is unique in style, however will include; air-conditioning, ensuite and larger cabins. All our cabins include bedding and a shower towel for your use. Upon checking our reports, I can confirm that this wasn't raised with your Onboard Representative. Having a look at the feedback provided for your Onboard Rep/Host, they had received all 4-5 star ratings, which includes; destination, organisation and friendliness. We are sorry to hear you were disappointed here. Thank you again for your review Matt.
Before booking my tour I asked to be put in a boat with solo travellers, as I myself was travelling solo and they said it would not be a problem. To my surprise I got put in a boat with couples and and people who knew each other. Careful going on the smaller boat because you might be stuck with people who are close and will be hard to make friends.
- Fatah, 02/08/2019 09:11, Travelled Solo
Hi there. Many thanks for your review. I'm sorry to hear of your disappointment of the tour. I have looked through previous correspondence and can see you were advised we only had availability on our Under 35s Yacht Tours for your requested departure date, so we did not have any other options available for you at the time, I'm afraid. Our Under 35s Yacht Tours consist of a group of usually 6 to 8 yachts sleeping 8 passengers on each sailing together in a flotilla, so it usually a very social experience. I checked and can see your departure had 47 guests across 6 yachts to enjoy the social experience on board. Thank you for joining us this season :)
Went on the Navigator North trip with the Tarin boat. We had no overnight power for 2-3 days when docked in port, therefore our fans in the room did not work in the intense heat, People resorted to sleeping on the roof as the cabins were unbearably hot. We also couldn't charge our mobile phones in order to take pictures the next day, set alarms, etc. Our water dispenser was taken off the boat a day before the cruise ended because the boat was going to be used by another company the following day. The whole boat vibrated when moving, making sleep in the morning extremely difficult. Eggs were not provided for breakfast every day. In fact the were on a random scheduled according to how the chef felt. One day I woke up for breakfast only to be told the eggs had already finished.. The next day I woke up earlier and was told eggs were only made every second day and not daily. On the plus side we did visit some pretty cool places and met some amazing people. Tarin and Ivanna were great!
- Anonymous, 18/09/2018 01:55, Travelled Solo
Thank you for taking the time to provide us with your review! It is great to hear you that you enjoyed the destinations visited on your Navigator Cruise, and that your Tour Manager and the crew onboard Tarin ensured you had a great week onboard. Cooked breakfast isn’t provided on our Navigator cruises as an inclusion and we are very pleased to hear you had enjoyed a hot breakfast on certain days throughout the week. I have checked our internal reporting system and unfortunately I was unable to find any reports of feedback referencing the fans and water dispenser onboard. Had your onboard Tour Manager been made aware of your concerns, we would have been more than happy to resolve these issues whilst you were on the cruise. Thank you again for your feedback, as only through this feedback, can we improve our products and services.
Revamp the itinerary to exclude Korcula to enable walks to take place in the mornings not in the heat of the day after a hearty 3 course lunch (delicious as it was with such a variety prepared by Renata in her tiny kitchen!) Some of the walks very challenging. Miranda and Tea were excellent hosts, friendly, smiley, informative - a credit to Sail Croatia. They work so hard on a punishing schedule. The captain and "sailors" looked after us well, as did Angie supplying copious glasses of cold beer and chilled wine! Cabins were adequate with the bonus of air conditioning - something we hadn't expected. The towels had seen better days but were replaced on request, but surprised they were not changed during the course of the week.. The boat itself was kept exceptionally clean (Marija Magdalena), spacious, just 19 of us on board. Upper deck with deck chairs and large table and chairs with sun shaded areas. Lower deck where breakfast (again excellent) and lunch taken provided shade.
- Kathy, 17/09/2018 09:35, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Feedback is extremely important to us, as it helps us to improve our products and services. I have passed your comments to our Operations Manager, who will address the points raised with the appropriate parties directly to see where improvements can be made. It is great to hear you have enjoyed the food, the accommodation provided and that you were well looked after by our whole team. We hope to see you with us again soon!
Overall the cruise was good!! The boat looked the oldest and most run down compared to others and other companies next to us with tiny bunks and had about 10 deckchairs that were falling apart for 30 plus people. I even emailed before hand to try and secure a decent vessel but was told it's basically a lucky dip. Won't recommend sail Croatia.
- Tyson, 19/09/2016 07:02, Travelled with Friend/s
Hi, thank you for taking the time to provide feedback on your Navigator cruise. We are proud of all the ships in our fleet and work hard to ensure that all ships in each category maintain a similar standard, so I am sorry to read that you were not happy with the Standard ship you had booked. Each ship is unique in style with some modern in style and others a more rustic style. Not all ships can provide deck chairs for all passengers due to the space on the main deck. However, we will be looking into the quality of the deck chairs for future cruises. We do have a range of ship types available, and our Premier ships are much more spacious in comparison to our Standard ships as there is limited cabin space on this ship type. Thank you again for your review.
Over all it was good. However, receiving an email that you have been put into a double room the afternoon before departure was a really big downside. I booked 4 months in advance and somehow that was still not enough time to put us in a twin single room. Upon receiving the email I immediately asked if it were possible to change to a twin single room. I received a reply and told it was not possible due to ship configuration. At the time I thought fair enough, we must have booked last hence why we've been put in this situation. Once we were on the ship, and got to know the others on board we saw some of their rooms. The twin single rooms were so much more convenient and I dare say spacious! Now I was annoyed. The icing on the cake was finding out that people who had booked several months after us were not put in the predicament that was forced upon us. In the future, don't email customers last minute to inform them they HAVE TO share a double bed!! Kind regards, Deni
- Deni, 14/08/2016 07:32, Travelled with Friend/s
Thank you for your feedback, it's great to hear you had a good time overall. We confirm the ship name 1 week prior to departure, and shortly after we finalise the cabin allocation - we try and ensure this is done as soon as possible however may only be possible a couple of days before departure to accommodate any last minute bookings and changes we may receive. On some occasions it isn't always possible to accommodate passengers with their requested bedding arrangements due to the nature of bookings and the configuration of cabins as each boat is unique in style. However, we do understand your points raised and are looking at improving our system here for next season. We do hope that this didn't detract too much from your time in Croatia and hope you enjoyed your cruise overall. Thank you again for your review.
1. Friendlier staff - asking for drinks / coffee was not received well by the bar staff 2. Accommodating our needs - we asked for certain alcohol to be brought onto the boat to be sold to us which was completely ignored and declined by the staff which I cannot understand why at all when we would be paying for it? 3. Selling food - we weren't allowed to bring food onto the boat but if you missed breakfast you could then not buy anything and had to wait until lunch?! Not my idea of a holiday 4. No flexibililty - there was no flexibility in terms of if we wanted to spend longer at a swim stop or port. Overall its really hard to ruin a holiday in Croatia but I would not recommend using Sail Croatia to my friends for their future travels sadly.
- Nicholas, 27/07/2016 17:49, Travelled with Friend/s
Thank you for your feedback. I am sorry that you didn't find the staff friendly, your comments have been passed onto our Operations Team to discuss with the Captain of the ship. The bar is operated by the Captain and it is at his discretion what is sold, I'm sorry they were unable to accommodate you with your drink preferences. With regards to food on-board, Breakfast and a 3-Course Lunch is served every day. I'm afraid food from outside the boat, isn't allowed to be bought on by guests, however I have passed your comments on about having the option to purchase snacks on-board so this can be looked into. With regards to your comments about flexibility, the Captains are on a fixed itinerary, so whilst they try and ensure guests have enough time to swim as well as having enough time in the ports, swim stops may have to be missed or cut short so the ship can reach each destination on time and have space to dock in the ports. Thank you again for your feedback.