The food. No need for a 3 course meal at lunchtime. How about a salad type buffet. Anyway, the quality of the food left much to be desired(too stodgy. Breakfast hot food wasn’t kept warm Cabin was good, especially the shower No swimming spots as advertised Sail Croatia staff excellent, crew not so Bicycling very good. Excellent concept
- Anonymous, 07/10/2024 08:25, Travelled in a Couple
Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!
Swim stops were cancelled due to weather without consulting passengers. Some activities were cancelled either because of equipment malfunction. A better hostess would be good.
- Malcolm , 07/10/2024 06:54, Travelled with Family
Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.
Firstly I would like to point out I have absolutely no issues with the staff whatsoever - they each deserve 5 stars as they were all so welcoming and helpful throughout the trip. Special mention for Marin, the best host we could have asked for arranged some great nights and made sure everyone was included. My main issue was that the week was poor value for money, the food was ok but I have to mention the BBQ night, 25 euro for what can only be described as a car crash. When I was offered it I was expecting a real bbq on the port but no - the meats (poor quality I’ll add) were grilled in the usual kitchen not on any sort of bbq - genuinely left me feeling ripped off. Drinks on the boat are extremely expensive for what they are, poor quality sprits other than real JD, and still charging full price. Excursions are overpriced we did the canyoning and it was not worth 75 euros at all. Any transfers to ports clubs or bars are always charged and EVERYTHING is cash only - disappointing.
- Anonymous, 30/09/2024 10:45, Travelled with Friend/s
The cabins were cold and the first nigt on board the boat we could hardly sleep due to the chill in the cabin. We could not control the tempreture in the cabin. The cabin had lower standard than we expected. The food served on board was not good.Breakfast was good but lunch and grill could have been better.. I had the feeling during the trip that we were alwayes in a hurry. and the cykling tours not relaxed.Not much time for fotos or to observe the scenery etc. Nevertheless we enjoyed the trip.The staff was friendly and helpful at all times.
- Pall, 26/09/2024 17:53, Travelled with Family
Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.
We did a Sail Croatia hike trip. Sail Croatia knew ahead of time some of the people were unable to hike but were interested in the islands we were visiting to see the towns and the history. I would have expected that the coordinators would have given suggestions for things to do and historical information. If you weren't hiking you received limited attention.
- Greggory, 26/09/2024 03:02, Travelled with Friend/s
The week was great, with fun excursions and a great host to introduce all activities as well as keep good company with us. Regarding my personal experience, below are areas of improvement: - price of drink: when the price of drinks at a bar is cheaper than the boat’s happy hour, we ask why? - weather-caused delays: our week was impacted by not great weather, though it wasn’t raining with not too strong winds the captain didn’t even want to move away from dock so we could at least have a swim spot at a secluded space rather than be docked in town for 2 nights, feel like the crew didn’t try their best to compensate for lost days docked in one place. - known surprises not shared with passengers: on my trip the guide left before day 7 ended, with most of the crew also not there on the evening of day 7. When all pax pay for a week of fun, it is disappointing that this was not met, with Sail Croatia asking the guide to leave early so he can begin another cruise. - serve coffee on day 8
- Anonymous, 21/09/2024 01:10,
Hi there. Thank you for your feedback and for sharing your experience with us. We're glad to hear that you enjoyed the excursions and the company of your host during the week. We appreciate your constructive points and will certainly review them with our team. Regarding drink prices, we aim to offer a variety of options at cruise competitive rates - we take your comments on board. With weather-related delays and amendments to the itinerary, safety is always our top priority. I have checked with the Captain and Crew and the weather was very unfortunate during your entire week onboard. We were sorry to see that some swim stops were not possible and you remained in Korcula for 2 nights, as a result of the unusually poor weather conditions and this affected your trip and experience a great deal. As for the guide’s early departure, we apologise for any inconvenience this may have caused. As the cruise ends at 9am in the morning, coffee is generally only available at before this time.Thanks again for your valuable feedback, and we hope to welcome you on board again in the future.
Sail Croatia needs a boat dedicated to solo only travellers. My experience was fun and thoroughly enjoyed it although it was somewhat difficult to socialize with others as they were glued to their friend until roughly day 5 where everyone started to branch out and really connect as a group.
- Anonymous, 11/09/2024 12:41, Travelled Solo
A. Make aircondition in cabin to work. B. Reduce information from the Cycling guide. Too much Information for the next day. C. More time to swim during time on board from one port to another D. We all had electric bikes. The Cycling was shorter Than expected.
- Henning, 09/09/2024 13:46, Travelled with Friend/s
Dear Henning, Thank you for taking the time to share your feedback. We genuinely value all input, as it helps us improve and ensure that our trips meet the diverse expectations of our guests. We understand that you felt the cycling routes were shorter than expected and that there could have been more opportunities for swim stops. We aim to balance both activities in a way that suits the varying preferences of our guests, but we appreciate your thoughts and will certainly take them into consideration. Regarding the information provided by the cycle guide, it’s our goal to ensure that all guests have the context and details they need for a safe and enjoyable experience. However, we understand that preferences for information can vary, and we will review how we can provide a balance between giving useful details while not overwhelming our guests. Upon checking our internal reports, there were no reports of issues regarding the air-conditioning in your cabin. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Your feedback is invaluable to us so we do thank you for taking the time to provide it. We hope to welcome you back on another adventure soon.
Some more thought into the details would be recommended. I.e having food that suits the cultures on board/having an option for those that don’t eat fish/seafood for example. Some rooms Air Con didn’t work Some of the decisions and recommendations for activities dinner etc seemed strange and almost like there were “kick backs” or back scratching for certain places vs others. (Some of the organised dinner recommendations weren’t good) Lots/most of the activities that we saw online were not available. The boat owner needs to be much more friendly, less grumpy and controlling. Some of the logistics around swimming stops were obviously just to suit the boat and to be the most fuel/time efficient, which meant we were sometimes docked too early or swimming with boats passing by, not the crystal clear water advertised. Some of the staff were doing the bare minimum. The rep has potential but was barely engaging with the guests above giving a talk each day after lunchtime.
- Levi Smith , 13/08/2024 05:33, Travelled in a Couple
Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards
The boat has everything from under 18 to 65 year Olds plus. Given we spend most of the time on the boat it's frustrating that you put people who have limited interest groups or different stages of life. We were told this was suited to 30 to 40 year Olds. The experiences and tours were all for old people and the boat has very limited toys or experiences so all you can do is eat bad food, sunbake and drink to put up with the small talk - give more information to people prior to joining as Croatia is lovely but this isn't a great way to do it
- Jeremy , 13/08/2024 02:58, Travelled in a Couple
Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!
I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
Meals and cycling should receive separate ratings. Our biking experience was better than we could have anticipated. Milah was professional and delightful. Andre was a great host and server; however, meal times degraded the experience for us. Breakfasts were never served hot, and lunches often consisted of lots of heavy noodles with heavy cream sauce and tenderized meat. Portions were always large, but the food was generally unappealing. We'd read reviews about gourmet fare on this experience and found nearly universally unappealing meals. The Captain's meal demonstrated the cook's capacity to make fine food, but it had been hiding until then. I would heartily recommend Sail Croatia for the challenging cycling experience, but would warn potential participants that meal time may more closely resemble a teenager's summer camp experience than an upscale adult experience.
- Harry, 24/06/2024 10:24, Travelled in a Couple
Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.
Bonne nourriture Vélo trop programmé en fonction de l'horaire du capitaine du bateau ( manque de temps pour prendre des photos) Cabine trop spartiate, confort à améliorer ( rangement minimaliste et difficilement accessible) Climatisation qui ne fonctionne pas ou trop Navigation trop matinale (réveil au bruit des moteurs à l'aube) Paiement en argent comptant sur le bateau pas pratique Personnel de cabine attentif et serviable
- Daniel, 14/06/2024 19:50, Travelled in a Couple
Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.
Bar staff were not experienced Staff could not make cocktails Ran out of many popular drinks Many customers were upgraded at a much cheaper rate than we paid ,very unfair to us Need cushions on lounge chairs
- Stephen, 10/06/2024 19:27,
Thank you for taking the time to review our services and provide us with your feedback! We also appreciate your 4 and 5 star feedback provided via the completed survey at the end of your cruise. Our onboard representatives are at hand and more than happy to assist with providing assistance and anything that may be needed. One only needs to ask! Thank you again and we do hope to see you with us again.
I had a good time but there were minor improvements I think that could be made to make it a great time. 1. When ocean is not great to swim in (Due to heat) offer to get the zodiac boat out and take few ppl to the little islands where we anchor. 2. Variety in breakfast 3. Everyone feels like lunch is v heavy and a lot (could scale back as u feel compelled to eat it 4. Bedroom designs: A) more hooks around the room given the limited space B) additional coat hangers C) ability to order some late night snacks or have them to purchase Lastly i was disappointed that when we got to split the crew had kinda given up it felt. They were disengaged and seemed like they were winding down Thursday night when we still have 2 days.
- Ryan, 21/05/2024 09:27, Travelled in a Couple
Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.
Room was ok, but noisy, never again sleep in the back of the boot/ breakfast ok/ lunch ok/ship fine/ crew friendly and good/ bikes good/ biketours on the island great/ leader of the bike group Andrej did a very good job/
- Ton, 16/10/2023 08:20, Travelled in a Couple
Food quality onboard was uneven. Guides were pleasant and knowledgeable. Boat crew was professional and very nice, but the boat was dank, smelled bad at times and seemed to have deferred maintenance issues. It wasn’t nearly as nice as other SC boats we saw.
- Fred Slotkin, 02/10/2023 00:56,
Hi Fred, thank you for your 3-star review. We are really pleased to hear that you found the guides a welcomed inclusion, thank you. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. It's great to see from the feedback provided for your departure that the breakfast was rated 4.9 and lunches 4.8 out of 5 stars. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is very specific with small ship cruising and it is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. We also offer Premier Plus ships which are more modern in style, perhaps these are the ship types you refer to. We hope you enjoyed Croatia as a whole with the rest of your group. Thank you for joining us this season Fred.
Booked based on Explorer being best suited for couples, young professionals and 'young at heart' travellers. Didn’t expect at 44, to be the second youngest guest, with the majority being 70s. The boat was fine, the bedroom smelled a bit damp and there were broken fixtures in the bathroom. The crew were great, and very friendly. Disappointed the sundeck bar / bbq area wasn’t used. Also, the ‘€25 bbq’ which was cooked in the oven was a poor offering, and unsurprisingly didn’t go ahead. All in all, I had a great time, but had I have been much younger, would’ve been disappointed with so many older guests.
- Jonathon , 18/09/2023 09:23, Travelled with Friend/s
Hi Jonathon, Thank you for your feedback. It's great to know that the crew were friendly and welcoming, however we are disappointed to hear the ages onboard were misaligned with your expectations. Our Explorer cruises are designed to offer a diverse and inclusive experience for travelers of all ages over 15 years. Whilst we do attract a wide range of guests, including young professionals and the 'young at heart' travellers, age demographics can vary from one cruise to another. We aim to create a welcoming atmosphere for everyone, and we're glad to hear you had a great time onboard. We'll take note of your comments regarding room conditions and food offerings to further enhance our services, and we appreciate your feedback provided for the onboard meals, rating us 4-5 out of 5 stars, thank you. We hope you'll consider cruising with us again in the future.
Felt like a tired routine, not quite the experience I was hoping for. I think it’s too pricey for what we were offered. Ship feels dated compared to the others we saw in dock.
- John, 11/09/2023 06:06, Travelled in a Couple
Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.
A great combination of fun and relaxation. Our vessel was captains by Danny who did an amazing job each day and made the trip that much better. The beautiful beach stops, hanging out with other boats, we’re my favourite. The things that require improvements to me are: Boat had no cooling - on :32 degree days and 26 degree nights there was no way to escape the heat. The boat needs a few upgrades, such as fans in rooms or an air conditioner , the speaker system wasn’t working properly. Then there was the few little things that made it disappointing, such as the sail only was put up once. The activities weren’t something we were made aware of until the last day.. €85 to go on a zip line.. and then all other activities like the punch party - just a cup of juice on the side of the road. The cave party - just a bar in a cave White and blue night - didn’t happen? Other than that, it was great and would recommend it to everyone :)
- Sean, 21/08/2023 03:26, Travelled with Friend/s
Hi there Sean, thank you for your review and for taking the time to provide your feedback on your Flotilla Tour with us this summer, it was a pleasure to have you join us. We are so happy to read you had a wonderful time and you would recommend the tour, this is fantastic! I will be sure to pass your kind words onto Danny. Feedback is important to us, so we do appreciate this from you and it will be passed onto the relevant teams. I believe some inclusions, like the Blue & White Party you may have read on the Navigator Cruise page as this is not an inclusion on the Flotilla Tour. Thanks again for a great week on board.
We though sail Croatia was good value for money but later found better boats for way cheaper. Disappointed in the service, cleanliness and food . Room floor was not washed once, luckily small and washed ourself. , The shower not cleaned once. Had to ask to change the linen, when we were informed that it will be changed on the Wednesday. It was eventually done on Thursday. Food quality of an old age home. Asked for double bed slept on two single beds. Later found that owner of ship children work on the boat. Thats maybe why! Stops on islands was however amazing and Boris / tour operator working for the boat was very helpful and assisting us with places to visit and Restaurants suggestions on the islands. The boat was way more expensive that a big cruise liner and does not justify the cost of this small boat travelling. When we got of the boat there was no farewell greeting by the staff or someone helping with the luggage. 😪😢.
- Pierre, 08/08/2023 15:47, Travelled with Friend/s
Hi Pierre, thank you so much for taking the time to review your cruise with us this summer in Croatia. I am quite disappointed to read your review, especially as I can see guests from your week on board provided both positive reviews and feedback of their experience. In saying this, we do appreciate you taking the time to provide us with your feedback and this will be passed on to our Operations Manager in Split, thank you for your points raised.
Direction and information from tour director Service and attitude of staff on board Not being rushed at every meal Not removing the breakfast buffet at exactly 9am every morning and then asking everyone to leave the area immediately. Extending the bar closing hours and if it is to close so early allow guests to bring alcohol on board Would have liked to see the director and crew on our final morning to bid us farewell. Felt like a very cold exit.
- Serge , 08/08/2023 06:15, Travelled in a Couple
Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.
Sail was an amazing experience. I want to thank Klara and the crew (Ivan and Fillip) for making it a very memorable week. Beyond the amazing crew’s efforts, I want to raise one very important consideration that Sail Croatia should acknowledge moving forward. In light of the premium price paid by each passenger, we all expected for more to be included as part of our wrist bands we wore around everywhere. We did not get anything for free with the wrist bands which was extremely disappointing. I recall friends of my mine previously doing the same sail in 2019 and noting that Carpe Diem entry fee being included, Mljet national park, Revelin and others being FREE. As is, the Sail is not cheap and I was shocked to discover the above were not included. Until Sail Croatia remedies these factors, I will not be recommending the experience to others.
- John , 07/08/2023 19:36, Travelled in a Couple
Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!
The Yacht we chose was the cheapest available on the website. Common sense dictates that you are going to receive a lesser quality product. It was also a really hot week with temperatures constantly over 30 degrees. This was outside Sail Croatia's control. The issues were... #1 It is sold as a 7 night charter. Despite what we were told about possible early departure on day one we did not get off the dock until 6pm day one due to the boat not being ready. So day one does not exist. Then, you are expected back by 6pm on day 6 but you don't actually have to be off the boat by 8.30am day 7. In reality it is a 7 night 5 day charter. Disappointing. All charter boats should have bedroom fans. Sleep was impossible in the cabins as it was too hot at night.. 'We bought a fan at a marina. Various other things were disappointing but i only have 200 characters left. Nice people to deal with. Average product. Boat sold as 7 nights which leads you to believe at least 6 1/2 days, not 5 days as it was.
- Simon, 25/07/2023 06:14, Travelled with Friend/s
Hi Simon, thank you for taking the time to write your review and provide us with your feedback. We do understand it is very hot in Croatia during the summer, especially during your sail. To help with the summer heat and offer more comfort, we do have in our offer yachts equipped with air-conditioning for travellers who prefer this option. Sea Legend, your chosen yacht as advertised doesn't come with air-conditioning. Check in and check out times are readily available on our website under FAQ's. We advise that early check-in may sometimes become available on the day of check-in if the yacht doesn't need to have any repairs or require additional cleaning from the previous charter. Sadly, early check-in wasn't available on your week. Check-out is at 8:30am on the day of check-out so we ask guests to return the night before to prevent delays with the check-out. Rigorous safety checks, repairs and cleaning must be completed before the yacht is ready for the next guests. This information is clearly outlined in our Booking Terms which must be read and accepted prior to booking. We thank you again for your time, your feedback and for travelling with us.
The ship, crew, tour leader, food etc. was simply awesome. Can’t fault the destinations and sight seeing either. Absolutely stunning. However the booking system needs serious improvement. Large groups are placed on the boat which inherently makes it hard for solo guests to socialise as these groups are generally not as interested to meet new people. It makes solo guests feel awkward and like a ‘spare wheel’. It was clear our tour manager could see this occurring. It would be far better if solo guests or small groups be placed together, and Sail Croatia would have known these groups were on the ship with me. Pretty disappointed I wasn’t given the option to even downgrade vessel, if that meant I could be with more ‘like-minded’ travellers or guests. I’m going to find it difficult to recommend to others who are solo travelling as well….Coupled to this when placed in a room with a complete stranger, give each guest a key. If either guest wants to do different activities, makes things awk.
- Thomas , 17/07/2023 05:19, Travelled Solo
Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!
The whole system was set in place to take money off people, the day trips were more expensive with the boat then they were if you organised it for yourself! The drinks were too expensive, the captain didn’t allow anything to be brought in the boat. Air con was not included and when paid for it didn’t work properly 75% of the time, we missed the best parts of Croatia and weren’t told about them because the day trips weren’t informative about anything! I would never recommend doing sails to anyone. I was disappointed with everything to do with the trip except our lovely crew member, Ioana! She was the only good thing to come out of the trip, she needs a raise! The food was good.
- Jack, 05/07/2023 10:58, Travelled with Friend/s
Hi Jack, thank you for sharing your feedback with us regarding your recent Sail Croatia - Hideout Cruise. I will be sure to pass your comments and kind words regarding Ioana onto the team, she will be so pleased to hear this, so thank you for your kind words here. It is wonderful to also read you were happy with the food served on board. We are disappointed to hear that your experience did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure, and we have received 5 Stars across both of our ships that departed on the Hideout Cruise. Our Standard and Ensuite ships have fans inside the cabins for additional ventilation and are more suited to the budget conscious traveller. For guests that prefer air-conditioning, our Premier ships are guaranteed to have AC in all cabins. The differences in ship categories are available on our website prior to booking with us. We have a comprehensive process in place to address any issues that may arise during your time onboard the cruise - this is provided via your pre-departure information and reiterated in the Welcome Speech. Our representatives are there to assist you with any concerns or challenges you may encounter. However, if you feel that your issue was not adequately resolved, we encourage you to escalate it to our Operations Manager and/or Managing Director. They will ensure that your concerns are thoroughly addressed and appropriate actions are taken. Thank you, Cayley.
I enjoyed my time but was it worth the amount of money I spent? No way, could’ve had a much better time spending less money doing something different. Obvious attempts to make extra profits left a sour taste. Drink prices on board were similar to a bar and lot’s of people found discrepancies between what they were charged and what they ordered. Nearly everyone just drank offshore towards the end of the cruise. The BBQ dinner was the most obvious sign of taking our cash. Charging us 25 Euro’s for a BBQ and offering no other alternative for dinner since we were out of port was shocking. Was just very average food so reckon it cost about 10 euro’s per person. Some other compulsory charges like the tourist tax should’ve just been included in the initial price anyway, if we 100% have to pay it then why exclude it from the initial price?
- Anonymous, 05/07/2023 07:57, Travelled Solo
Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!
The collection from the airport on arrival was somewhat disorganised - but we were dropped off at our hotel eventually. Unfortunately, on the 5th day, my wife and I were violently sick along with several others on the boat at the same time. The tour manager thought it must be a bug as they had a similar problem the previous week, however, as 8 people came down at the same time, we felt it was possibly food poisoning. Unfortunately it ruined the holiday and made our journey home quite difficult. We were told that breakfast on the day of departure would be starting at 7am, but none was available by 7:20am when we left for our bus to the airport. We were hoping for some toast.
- Chris, 20/06/2023 13:21, Travelled in a Couple
Thank you for sharing your feedback Chris. It is disappointing to hear you were unsatisfied with some aspects of the cruise, and we would like to provide clarification. While we were eventually able to drop you off at your hotel, we understand the importance of a smooth and efficient transfer process. There were many flight delays that day, which may have contributed to this. With regards to the illness experienced, our tour manager initially attributed it to possible effects of the weather conditions experienced previously, and upon checking our internal records, there are no reports of bugs from previous weeks. We regret that breakfast was not available at the specified time on the day of your departure. We will address this issue with our team to avoid such delays in the future - thank you for bringing this to our attention. We hope these issues didn't detract from your overall experience. Thank you.
I would not have paid extra for top deck premium cabin. Ours was at the stern and when stacked alongside other boats the noise until 4am from those boats gave sleepless nights on 3 out of 7 nights (even using earplugs).
- Anonymous, 19/06/2023 06:27, Travelled in a Couple
Hi there and thank you for your review. Across all our boats we offer both Lower Deck and Above Deck cabins. Above Deck cabins are generally at the same level as the salon area and Lower Deck cabins are beneath the hull of the boat, (above water level) which can be much quieter and cooler, so we recommend these cabins if you are wanting to avoid noise from surrounding areas. Our boats must adhere to the strict midnight curfew whereby all boats must turn off the music and respect the night peace. I'm unable to comment on the noise from other companies boats. Thank you.
Compared to recent cruises in the region, the food quality and choice offered was poor and repetitive. Bar closed too early in the evening. Pillows in the room were substandard and uncomfortable. Often had bad drain smell in cabin. The Tour Guide, Stjephan, was outstanding and the rest of the crew very good.
- Brian, 13/06/2023 06:23, Travelled with Friend/s
Hi Brian, thank you for your review and for joining us in Croatia this season. I am sorry to hear we did not meet your expectations on this occasion. Please be assured that your feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for this and also for your kind words on Stjepan, I will be sure to pass this along to him. Thank you!
Let me first start with value of the trip, for what we paid for I expected more. 1. The food. Breakfast was very simple and it felt that the continental breakfast of scramble eggs, mixed vegetables, cheeses, some fruits, and cereal for 7 days was very mundane. Lunch a 3 course meal with puréed vegetables made me think I was eating baby food. The cruise team was very nice and pleasant, however the person in charge of keeping us informed of the days event, needed to have the ability to keep the passengers interacting with each others. Like a cruise director would. Many times I felt, we needed to mingle with the other passengers to get to know each others, verses having interactive things directed by the cruise organizer. I feel this would cause a good bond between the passengers and allowed a more interactive trip. The only two times this happened was when we all went to a club together and the BBQ. On the captains dinner it would have been nice if the captain visit each table.
- Doug, 07/06/2023 06:15, Travelled in a Couple
Hi Doug, Thank you for your review and for taking the time to provide us with your feedback on your Explorer cruise with us this season. We are so happy to read you found the team on board nice and very pleasant, this is wonderful to read. Please be assured your feedback is well received and very important to us at Sail Croatia as it is only with such feedback we can improve our experience for guests, where possible. Your comments and suggestions have been passed onto each of the relevant departments and we are very grateful for this. Space on board and in our kitchen is very limited, so we do try our best to provide a selection of meals to suit everyone and catering to dietary requirements, however this can be difficult with such a small amount of space. We wish to thank you for joining us this season!
I would like to suggest that you don’t start your cruise season while the islands are still closed and not much open. The bar staff should also understand how to make drinks if have them on the list of drinks. May yea and coffee should be free all day ( not a big cost to you )We had a good cruise besides these minor things.
- Martin, 20/05/2023 13:00, Travelled with Friend/s
Hi Martin, thank you for taking the time to review your Elegance cruise with us this season. Your feedback is very important to us, so we appreciate that you have taken the time to write to us with your suggestions. There are many benefits to travelling to Croatia outside of peak season in April and May, including cheaper cruise and flight prices, as well as fewer crowds of tourists - this is usually down to personal preference. I will be sure to pass your comments regarding drinks onto the relevant team, thank you for bringing this to our attention and we are pleased that you had a good time. Thank you!
The boat and staff were exceptional, food was too much, costs for trip reasonable
- Darren , 05/10/2022 05:03, Travelled in a Couple
Depart on other day than Saturday. ALL boats seem to follow the same schedule so each port has a mass of boats tied up to one another and many of them are party boats with too much noise late into the evening or early morning. Sadly, Croatia is a victim of it’s success and beauty and is too crowded for us.
- Craig, 26/09/2022 05:55, Travelled in a Couple
Thank you for your review Craig. We offer a range of cruises departing on various days during the week. On all our boats, we have a strict midnight curfew - music is turned off and those that wish to continue into the evening / early morning, are encouraged to do so in the towns so that those onboard can get some rest. We are unable to enforce this on other company boats however, we do wish that night peace is respected at all times. We appreciate all your comments, thank you.
Panniers on the bikes Cleaner rooms More food options
- David , 26/09/2022 05:55, Travelled with Friend/s
Thank you for your comments here David, these will all be taken onboard and we hope you enjoyed all other aspects of your cruise.
1)think that the boats should have paddle boards and canoes like others we saw for swim stops 2) the ability to get to shore when just moored, use the boats that are already on board 3) Food could have more choice and communicating a menu in advance so people can say they don't want would save a lot of waste and in some instances, alternative could be arranged.
- Ian, 22/09/2022 11:41, Travelled in a Couple
Hi Ian - Thank you for your review. We hope you enjoyed your time in Croatia. We appreciate all your comments. We don't include paddleboards or canoes I'm afraid, however at times past guests may leave their water toys onboard for others to enjoy, or these can be purchased at local markets to enjoy at swim stops. Mooring in to each harbour is reliant on port authorities and when given the go ahead, at times there may be a delay. Our chef aims to provide fresh meals using local produce each day from their small gulleys, and we can of course cater to any dietary requirements you may have. Thank you again.
the food, too well done. our room smelled quite often. it wasn’t from the bathroom. it was when the captain left port, and right after
- Sue, 20/09/2022 09:57, Travelled in a Couple
Thank you for your review - we are pleased that you enjoyed your time in Croatia and we hope that the issues onboard didn't detract from your overall experience.
There were some excursions which were listed as 'included' e.g. the Orientation Walks on Korcula and Hvar which were not provided. Our guide, Mia, explained that local regulations prohibited her from conducting these tours. Although, when we booked the holiday, we specified that my wife did not eat either meat, or shellfish, the chef onboard seemed unaware of this. The alternative provided was often very unimaginative and disappointing. E.g. At a lunch when I was given a generous portion of steak and mashed potato, she was simply presented with a larger dollop of mashed potato with a little veg.. Unfortunately I lost one electronic cabin door key and subsequently damaged its replacement. I was therefore charged for 2 replacement keys at 200Kn each. Your itinerary specifies a charge of 150Kn. Even this is excessive for a credit-card sized piece of plastic. Other cruise companies provide replacement keys free. The plunge pool was empty throughout The hot tub took 4 days to fill.
- Roger, 17/09/2022 19:37,
Thank you for your review Roger. We hope that you enjoyed your time on the cruise overall. We are really sorry to hear of your disappointment. We have a rigorous process in place for any issues that may arise and we encourage our guests to highlight this to the Onboard Representative, this can also be escalated to the Operations Manager/Managing Director. Thank you for following this process. I understand that these issues were brought to the Onboard Representative's attention and your Onboard Rep had explained that the orientation tours were no longer an inclusion. The dietary requirements were passed on to the chef however, they are unable to change this on a daily basis and tried their best to cater to your daily dietary requests. The charge of damaged or missing room cards is 150Kuna as per your pre-departure information. The pool and hot tub were not filled due to rough seas and weather conditions as a safety precaution to guests onboard, we are sorry you weren't able to use this as much as you would have liked. We hope you are able to join us in better weather conditions to take advantage of the onboard pools. Thank you.
The ship staff and quality of service is not what we experienced on our period 2 trips with sail croatia. 1. Rooms, bed comforters were just placed on beds. There were never completely done up with pillows, 2 of the days we’re not even done, mirror was dirty for the week. 2. Bar service was poor, common drinks were never made properly. Previous trips with sail croatia, a glass of wine was served with lunch. 3. We received a nice bottle of champagne since it was out 3 rd trip. We don’t drink champagne so we asked them to deliver it to a newlywed couple on the boat. It was never done. We asked what happened to the bottle, it was then delivered 4 days later. 4. Food quantity and quality was poor, always ran out of fruit for breakfast and salad for lunch. When asked if they had any more salad they said it was all gone, 5. Final Bill, They added a $200 kuna ($30Us) charge to reprogram the key that never worked. After arguing with them they reversed it.
- Stan, 16/09/2022 08:47, Travelled with Friend/s
Thank you for your review Stan, we value your feedback as a 3rd time devoted Sail Croatia guest. On our Elegance cruises we offer daily cabin service with mid-weekly linen change. If you ever need any additional cleaning, the crew are always more than accommodating. I have checked our internal reports and can't see that this was raised with any of our crew members or Onboard Representative to get this resolved for you. In regards to the meals, the chef is more than happy to provide more servings upon request. We are pleased to hear that the key was resolved and that the bottle of champagne was gifted to the newly wedded couple. We appreciate all your comments here Stan and we hope that these issues didn't detract from your overall enjoyment onboard. Thank you.
- Jose Mennen, 30/08/2022 18:08,
Thank you for your comments Jose. We will take your comments onboard and look to improve our services where possible. Internet access is heavily reliant on coverage and download limits. We appreciate your review.
- Jose, 30/08/2022 17:31,
Hi Jose, Thank you for your review. We are pleased to hear you found the staff to be of excellent value. Internet is heavily reliant on download limits and coverage, so at times may not be as reliable as expected. Upon checking our internal reports, we cannot see any issues raised regarding the shower head - our staff are on-hand to resolve any issues that arise and if we are unaware, we are unable to resolve this with you. Thank you again for all your comments as this is welcomed for future improvements.
1. The Dalmation coast is superb and made the trip worthwhile. The friendly crew and spectacular destinations made up for a lot of daily flaws. 2. Food is 2 out of 5 at best. There were times were we ate mediocre food on the boat while docked at a port with great restaurants. 3. Too many stops for swimming off the boat when there's a beautiful beach in sight, just out of reach. Also, when there was a beach stop, it was usually around 45 minutes - what good is that? 4. When cycled right past many points of spectacular scenery that would have been nice to soak in and maybe take a picture or two. When we did stop, it was usually a baren intersection or a town that wasn't as nice a town we sped thru. 5. The bathrooms below deck smelled of sewage. I know the crew must have know this as there were air fresheners in the bathrooms to mask the smell. 6. The trip really ends a day early, on Friday afternoon when the boat arrives in Split and the crew starts closing up.
- Dignan, 30/08/2022 13:26, Travelled with Friend/s
Thank you for taking the time to post your review. We are so pleased to hear that you enjoyed the Dalmatian Coast, friendly crew and the most beautiful destinations along the way. However, we are disappointed to hear you were unhappy with some aspects of the cruise including the food, swim stops and cabin. Our chefs aim to prepare fresh meals using local produce each day out of their small gulleys, we understand that this is not to everyone's taste. Having a look at the feedback rating for the meals served, the average rating is 4 stars. The ships anchor out at secluded bays for each swim stop which means we are unable to moor into beaches as this would require authorisation from port authorities and generally, ships would need to be moored into the approved docks. However, beaches are easily accesible from most islands for you to enjoy once you arrive at your destination. The swim stops are planned out each week, however we hope that you enjoyed some of the islands you passed. Upon request, the Captain may have been able to stop momentarily for pictures. We are sorry to hear you experienced some issues with the smell in your cabin. We have a rigorous process in place for such issues and if raised with the Onboard Representative, this will be resolved immediately. Upon checking our internal records, I cannot see that this was reported to our team onboard. The cruise ends at 8:30am on the Saturday. Thank you again for your review and we do hope that the flaws mentioned did not detract from your overall lovely experience.
We had an amazing trip with Kiko last week! The company provides skipper breakfast everyday, but we only got breakfast about half the days. We had fun on all the excursions but it was unclear the exact plan/ cost until an hour or two before it was happening. My biggest complaint though was that we only sailed for about 10-15 minutes for the entire week at sea. I am extremely disappointed that we only put the sails up 1 time and that is only because I asked. If I wanted to motor around I would have chosen a more comfortable boat to do that in. The best part of sailing is when the sails are up. I understand that the wind was not ideal sometimes but the wind was >10 knots for most of the time! We seemed to be on a time crunch to get to the destination but I would have rather taken more time to put the sails up and go slower. The end of the trip was bad too, we got to split (worst marina) and Kiko took off with no instructions for us. The trip should have ended a day early, it was a waste.
- Elise White , 08/08/2022 23:28, Travelled in a Couple
Hi Elise, thank you for your review! We are really pleased to hear you had an amazing trip with Kiko, thank you. Breakfasts onboard aren't included as our guests have the flexibility to budget for all meals whilst onboard and generally, the group will chip in to purchase groceries for the week. We're really happy to hear you enjoyed the excursions offered. Sails will be raised if winds allow and if the skipper can do so in a safe manner. We aim to get a good balance between land vs sea, so that guests can enjoy sailing on the Adriatic as well as enjoying time at each destination, so getting the balance just right to suit everyone, is what we aim for. We understand that guests were advised that the last night onboard could be enjoyed either onboard or in Split town - we do hope you got to enjoy your evening in Split, as there is so much to see and do. We thank you again for your review and hope to have you join us in the near future.
- facilities on the boat were well below par. - representative did not get involved with the clientele on the boat - ratio of boys : girls was absolutely out of balance. Will not be recommending this , very unfortunate
- Charlie, 27/07/2022 05:41, Travelled with Friend/s
Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.
More ventilation for the rooms particularly the ones located below deck. Food provided was not great. Placed with a more suitable group of people closer in age and relationship status.
- Andrew, 22/07/2022 10:58, Travelled with Friend/s
Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!
We sailed/cruised with Sail Croatia in 2019 - Split to Dubrovnik It was our best holiday ever so after the last 2 years of COVID we decided as we had such a great time to do it again in reverse as we wanted a relaxing holiday What a contrast The food this time was abysmal - I complained mid cruise and breakfast did improve but lunch was woeful The swim stops were poor The pre arrival Information did not arrive so we went to the wrong berth and then had to take another Uber to the correct berth The crew on Kleopatra were unfriendly as compared to Alymissa From a total Sail Croatia ambassador (you can read my 2019 review) to telling future customers try another company as Sail Croatia has gone backwards
- David , 16/07/2022 19:11,
Hi David, thank you for your review. We are pleased to hear you enjoyed your time with us previously, however we are very disappointed to know that your experience was not to the same expectations as your previous cruise with us. Our chefs aim to provide a variety of meals using fresh, local produce. We are sorry you did not enjoy the meals served - your comments here have been passed on to the Operations Team to discuss further with the onboard chef. We aim to provide a great balance between land vs sea, anchoring in secluded bays for our guests to enjoy a swim stop each day. The pre-departure information is emailed to guests 1 week prior to departure. This is also available via your Online account once your balance payment is made. All the information for check-in is readily available for you. We are very disappointed that you won't be recommending us going forward, your experience onboard is not a true indication of our Sail Croatia cruises and high expectations for customer satisfaction. We do hope you are able to join us in the future, so that we can ensure your time with us exceeds expectations. Thank you.
Everything
- Naci , 14/07/2022 14:36, Travelled with Friend/s
With a backdrop as beautiful as Croatia its hard to go wrong. Yet, this wasn't smooth sailing. Maybe it was the fact I had such high expectations from the glowing reviews that Sail Croatia gets, but the tour just felt extremely disorganised. We had a very lacklustre tour manager that did very little to hype up the mood and bring the group together. There was also A LOT of wasted time on the boat. SC markets these gorgeous daily swimspots; reality was not this with spots in random locations overlooking roads and deserted housing. We spent 4-5 hours each day anchored in the one spot rather than seeing the actually towns/islands marketed. The tipping point being the 'Day trip' to Mljet. We anchored near Mljet at 9am and didn't port at the park till close to 2pm, where we were then told to be back at the boat by 4pm. This left about an hour to explore! After completing many organised tours in the past, this definitely has turned me of organised tours in the future!
- Nick, 11/07/2022 06:32, Travelled Solo
Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.
I was more than a bit surprised to be greeted not by Sail Croatia staff but by the manager of Sunlife.HR !! The manage was very helpful and did his best to rectify the extreme stiffness in the two throttles. Unfortunately he wasn't very successful and we were stuck with the difficult throttles throughout the trip. This didn't cause us to have any accidents but could well have done so. I've used Sail Croatia before and been happy with the service but this year was very much the exception.
- Mike , 08/07/2022 14:31, Travelled with Family
Hi Mike, Thank you for your review. We have our Sail Croatia check-in stand near the Marina for all guests upon arrival, and you are generally greeted by a Sail Croatia representative. I have checked our internal records, and cannot see that this was raised with our Operations Team so I am unable to comment on how you were greeted by a non-Sail Croatia staff member. I am however pleased to hear that the Manager was helpful throughout your journey, as no incidents were raised with us for the duration of your week in Croatia. We do hope that any issues that may have arisen did not detract from your overall enjoyment, especially as you have travelled with us in the past and had a wonderful experience. We do hope that you will join us again in the future Mike.
Ship and rooms should be more in working order . Items shouldn’t be broken or makeshift . Had to ask for new towels after being told they would be changed. Our bedsheets weren’t even changed out. Never bothered to follow up after having to request. Some of the crew’s excellent service made up for others sub par performance . As a parent, Incident on ship was alarming and could’ve ruined the cruise, had to try hard to trust things would be alright . Swimming spots was occasionally sub par. Consistency in swim locations would have made things excellent.
- Rey, 05/07/2022 10:42, Travelled with Family
Hi Rey - thank you for your review. We appreciate you taking the time to review your cruise. Upon checking our reports, I can see that a mid-week cabin service was complete, including bedding and towel change on your boat - I could not see any issues being raised by yourself to your Onboard Representative. If this was missed for any reason, we would hope that guests would highlight this to their Onboard Representative. We understand that there was an incident onboard and our Rep, Captain and crew were on-hand to assist where possible. All swim stops are monitored and a member of staff is always on watch to ensure the safety of guests. Our Captain will chose the best secluded bays, these are in a variety of exclusive locations for your enjoyment. Thank you again for your review.