We did a Sail Croatia hike trip. Sail Croatia knew ahead of time some of the people were unable to hike but were interested in the islands we were visiting to see the towns and the history. I would have expected that the coordinators would have given suggestions for things to do and historical information. If you weren't hiking you received limited attention.
- Greggory, 26/09/2024 03:02, Travelled with Friend/s
The crew on the Emanuel were fantastic. The cabin was comfortable and the meals were good. The walks ( which require a good level of fitness) were outstanding. On our trip unfortunately the Sail Croatia guides were poor communicators and held too many poorly prepared briefings. Sail Croatia mis pricing it’s marchandise was a minor but sour note. In summary the islands of Croatia are magical and there are some magnificent hikes
- Sam, 13/05/2024 06:25,
Hi Sam, thank you for your review and for taking the time to share your experience with us. We are so pleased to read you had a fantastic time on board Emanuel for your Hike cruise with us this season, it was a pleasure to have you join us. The comments you've noted have been communicated with the relevant teams, so that improvements can be made where possible. Thank you for this and for a memorable week on board!
First impression on boarding our allocated ship Eos, a three masted motor sailer, was we had drawn the short straw. It wasn’t as modern or sleek as most of the cruisers around us in Split harbour and our below deck cabin was tiny and cramped. However what followed was a week of brilliant fun and adventure that made the shortcomings of the accommodation seem a minor point. A new picture postcard location every day, beautiful ports, swim stops in secluded bays and a great group of fellow travellers from around the globe who we got to know on our daily hikes and evenings in the local bars cafes and restaurants. Our guides Mate and Lola were knowledgeable, responsible but also fun. The crew were great and the food on board was varied and tasty. The hikes were challenging but rewarding too, though I personally would have preferred more climbs with a bar at the top! We made some great friends and have fabulous memories of our week around the Islands of Croatia. Thanks to all.
- Tony, 26/09/2023 06:21, Travelled in a Couple
Hi Tony! Thank you for your 4-star review! We loved reading about your adventures on our Hike cruise and we are really happy to hear you had a wonderful time onboard. We appreciate all your comments regarding the destinations, delicious meals served, daily hikes and swimming out at sea in lovely secluded bays, thank you. Your kind comments will be passed on to the crew to enjoy also. I see you booked a Premier ship, which are more traditional in style. We have a wide range of ships in our fleet and the ships you refer to in the harbour, were likely to be a higher category ship such as Premier Plus ships, as these are more modern in style. We are thrilled to know you enjoyed your cruise overall, and you had a week full of fun and adventure and also made some new friends on your cruise - we're sure memories to last a lifetime! We hope to welcome you back for another Active Adventure soon!
We had a great week , enjoying well guided hikes and sensational swim stops .
- Anonymous, 19/09/2023 08:57, Travelled with Friend/s
We had a great holiday and enjoyed the hikes and the great company onboard. The breakfast was good with a mediocre lunch onboard. The guides were very helpful and the scenery spectacular we would recommend this holiday if you like the outdoors and want to meet new friends. Croatia is a beautiful country to explore.
- David, 15/05/2023 13:16,
Hi David, thank you for your review of your Hike cruise with us on board Milena, one of our Premier ships. We're so pleased to hear that overall you enjoyed your time with us and made new friends whilst exploring Croatia. Thank you for joining us!
-1st view of boat was filthy cabins and carpets -no welcome on-board - left to wonder around -1st 2nights no air conditioning -3rd night no hot water -couldn't lock cabin door -no key for internal locker -hostess very rude & didn't know how to work equipment to provide hot water or couldn't be bothered. -Staff underwear hanging outside out cabin door. -bedding not changed until after 5th night even though we were sweating like mad with no air con. -would have been good to have sea toys/paddleboard/laylo type etc. to enjoy. -couldn't buy single glass of wine, had to buy whole bottle. Also fridge was broken so couldn't be kept for next day. -on return from hikes, no staff available to serve drinks. Thankfully our tour guide Mate dealt with these issues as without him it could have been a whole lot worse. Mate deserves full credit for making this an enjoyable trip regardless of the issues we continually faced.
- Anthony, 27/06/2022 12:27, Travelled in a Couple
Hi there Anthony, thank you for your review. We are really pleased to hear that your rep Mate was helpful and professional and made your trip enjoyable. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning, cabin door lock, broken fridge and key for internal locker. I understand that on the 2nd day the Captain was made aware there was no hot water, and this was rectified within 20 minutes. We operate a mid-week cabin service which includes changing of bedding. I'm afraid paddle boards are not included on our cruises however, at times past guest may leave their water toys onboard for others to enjoy. Upon checking the feedback for the week, guests have provided 4-5 star ratings from the meals onboard to the cabins and Tour Guide. We really do hope that your time in Croatia was enjoyable and that the issues experienced didn't detract from your overall enjoyment.
Have your employees speak the most common language English
- Anonymous, 27/06/2022 04:42,
Thank you for your review. We appreciate your comments here - all our Onboard Representatives are English speaking and are available if assistance is required. We have an onboard process in place whereby you can escalate any issues to the Operations Manager, this ensures that any problems that arise are quickly resolved. Upon checking our reports, I couldn't find any issues raised during your time onboard. In saying this, I do hope that you enjoyed your time in Croatia overall.
Food - consistently good - thanks to Rosa and Marco ehi did a great job Hikes & Information - excellent - (Matè and Kristijan are brilliant and worked well together) Boat - could have been better. Bathrooms need upgrading and/or more frequent cleaning.. Also better deck chairs and sun beds/cushions for sun bathing on the boat. The dining area was lovely and well maintained. The crew were helpful and friendIy.
- Russell, 30/09/2019 12:40, Travelled in a Couple
Hey Russell, Thank you for your review! We're pleased to hear you enjoyed your time on our cruise and found the food to be good quality - what our chefs do within a small space is just amazing! We are pleased that the crew made you feel welcomed and were helpful and friendly. Your comments on the boat itself will be taken onboard for future improvements, we appreciate this. Thank you again and we hope to see you back on another cruise soon!
Limit the group to hikers from one boat. Have hike leaders ensure group stays together and not just hike for their own enjoyment. Provide radio communication between the hike leader and the sweep so when someone is hurt it does not take fifteen minutes for the hike leader to return to the group and provide help. Stick to the itinerary other than weather related issues not just change to suit the next cruise or make it easier for the crew and hike leaders. Try and schedule the hikes in the morning versus mid afternoon in the heat of the day.
- Alan, 25/09/2019 06:40, Travelled in a Couple
Hi there and thank you for your review. We appreciate all your comments and suggestions, and we think that some of these can be implemented. I have passed your comments on to our Operations Team for suggested improvements, thank you. Generally speaking we have a guide and representative, one at the front, the other at the back of the group who are in constant communication and are able to assist wherever possible. We are also trialling new radio equipment, so all going well, we should see these implemented next season. I understand that on your cruise, there was a deviation from the original itinerary due to adverse weather conditions and due to this, you remained in Vis where our crew had organised a visit to the museum and wine tasting excursion, we hope you enjoyed this! Thank you for choosing to travel with Sail Croatia and we hope you enjoyed your time in Croatia overall.
Well organized by friendly staffs and suited to us.
- Nancy , 17/09/2019 02:31, Travelled with Friend/s
Thank you for your review and for joining us on board Milena!
Visiting different places each day with good mix of group and self-guided activities with excellent staff support
- Lindon, 24/06/2019 19:22, Travelled in a Couple
Thanks for the 5-star review :-)
Good food, company and exercise. Well trained staff, beautiful weather.
- Rodney, 18/09/2018 13:24, Travelled in a Couple
Revamp the itinerary to exclude Korcula to enable walks to take place in the mornings not in the heat of the day after a hearty 3 course lunch (delicious as it was with such a variety prepared by Renata in her tiny kitchen!) Some of the walks very challenging. Miranda and Tea were excellent hosts, friendly, smiley, informative - a credit to Sail Croatia. They work so hard on a punishing schedule. The captain and "sailors" looked after us well, as did Angie supplying copious glasses of cold beer and chilled wine! Cabins were adequate with the bonus of air conditioning - something we hadn't expected. The towels had seen better days but were replaced on request, but surprised they were not changed during the course of the week.. The boat itself was kept exceptionally clean (Marija Magdalena), spacious, just 19 of us on board. Upper deck with deck chairs and large table and chairs with sun shaded areas. Lower deck where breakfast (again excellent) and lunch taken provided shade.
- Kathy, 17/09/2018 09:35, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Feedback is extremely important to us, as it helps us to improve our products and services. I have passed your comments to our Operations Manager, who will address the points raised with the appropriate parties directly to see where improvements can be made. It is great to hear you have enjoyed the food, the accommodation provided and that you were well looked after by our whole team. We hope to see you with us again soon!
Fantastic experience from booking (with no single person suppliment), to the staff involved in the boat and guides. Super affordable when taking into the fact you have accommodation for 7 nights and 2 meals a day, let alone the hikes. Sail Croatia provided me with the holiday of a lifetime and breathtakingly mountain and island port views. Thank you all.
- Stefan, 17/09/2018 08:59, Travelled Solo
Being able to have a hot shower once a day. Washing machine and dryer availability. Reported maintenance problems resolved.
- Anonymous, 14/05/2018 17:35, Travelled in a Couple
Hi there and thank you for your review! It is great to hear that any reported problems were resolved. Our guides do mention after the group comes back from hiking that if everyone showers at the same time, water might run cold. Thank you for your feedback in regards to washing machine and dryer availability. We will be sure to look into possibility of adding this on board the ship.
The breakfasts and lunches were very good. The passengers all mixed well. Some of the walks were different from those in the itinerary. Disappointed that we did not stop in Korcula Town as advertised. Most nights were quite noisy so don't expect to get much sleep.
- Anonymous, 27/06/2017 11:33, Travelled in a Couple
Hiking was great, we liked our guides very much. Some problems were with noise in ports specially when our boat was parked my party boats for overnight stay. We could not sleep till 3am. Life hack for next sailors, bring ear plugs with you))). Do not take wine on board it is spoiled by the high temperature on board. Food on board was good. Next tour will be for us bikes)
- Artem, 26/06/2017 21:21, Travelled in a Couple
What made this cruise so great was the combination crew, host and guide. As a returning customer I was familiar with Sail Croatia and generally knew what to expect.
- Gregg, 19/06/2017 11:46, Travelled with Friend/s
Active Croatia, hiking tour, first week October: Positives: The group were all great fun. Ages ranged from mid 20s to mid 60s along with the consequential mixed abilities. The slow were determined to get up the hills and the fast were patient and supportive. The evenings and dinners were comradely and a dose of \"Cards against humanity\" tore up all inhibitions. The hikes were good and varied. What could have been better: The boat, not having hot-water available for showers after a sweaty walk on some days was poor. Our guide was not a walking guide and did very well given she didn\'t know the routes and we got lost a few times. She and her colleague were personally great and did really well but we paid for a guide not a guide\'s learning experience. Advice: Croatia\'s weather is changeable at this time of year, I hadn\'t realised just how cold the cold days were (8 oC). If you\'re going this late have some warm clothing with you. Overall a lovely trip, would highly recommend
- Michael, 10/10/2016 15:39, Travelled with Family
We enjoyed our time on the cruise - the staff were friendly and helpful, the food was great and the sights were lovely. Unfortunately miscommunication on board the boat was a common factor. We were not fully explained as to how the trip would work, how the systems worked (eg. Guide hired by sail Croatia, sailors and chef hired by the captain), what the itinerary was, when things cost more money. Most importantly the itinerary that was advertised online was explained to not be possible due to sailing times and we considered this to be mis-advertising. We understand that weather is a large contributing factor and will lead to changes but all aspects of the trip, be it catering times, walk styles, hints on what to pack, options of what we were allowed to do each day was not clearly explained by anyone on board and thought really needs to be put towards making sure an initial briefing is thorough so expectations are accurate.
- Andrew, 10/10/2016 11:28, Travelled in a Couple
Hi there, thank you for taking the time to provide feedback regarding your Hike cruise It is fantastic to hear that you found the crew on-board helpful, the food great and the sights lovely. However, I am sorry to read that you found some miscommunication on-board. In the booking process, the reservations team are on hand to answer any questions you may have, and pre-departure documents are provided on the Online Account prior to your cruise. Upon boarding the ship, your Sail Croatia Representatives carry out a briefing where they cover all aspects of the cruise, from the itinerary to emergency procedures, they are also available during the entire week to assist guests. On some occasions, the itinerary is subject to change - this can be due to weather or restrictions at the ports. Thank you again for your feedback.