The food. No need for a 3 course meal at lunchtime. How about a salad type buffet. Anyway, the quality of the food left much to be desired(too stodgy. Breakfast hot food wasn’t kept warm Cabin was good, especially the shower No swimming spots as advertised Sail Croatia staff excellent, crew not so Bicycling very good. Excellent concept
- Anonymous, 07/10/2024 08:25, Travelled in a Couple
Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!
Firstly I would like to point out I have absolutely no issues with the staff whatsoever - they each deserve 5 stars as they were all so welcoming and helpful throughout the trip. Special mention for Marin, the best host we could have asked for arranged some great nights and made sure everyone was included. My main issue was that the week was poor value for money, the food was ok but I have to mention the BBQ night, 25 euro for what can only be described as a car crash. When I was offered it I was expecting a real bbq on the port but no - the meats (poor quality I’ll add) were grilled in the usual kitchen not on any sort of bbq - genuinely left me feeling ripped off. Drinks on the boat are extremely expensive for what they are, poor quality sprits other than real JD, and still charging full price. Excursions are overpriced we did the canyoning and it was not worth 75 euros at all. Any transfers to ports clubs or bars are always charged and EVERYTHING is cash only - disappointing.
- Anonymous, 30/09/2024 10:45, Travelled with Friend/s
We did a Sail Croatia hike trip. Sail Croatia knew ahead of time some of the people were unable to hike but were interested in the islands we were visiting to see the towns and the history. I would have expected that the coordinators would have given suggestions for things to do and historical information. If you weren't hiking you received limited attention.
- Greggory, 26/09/2024 03:02, Travelled with Friend/s
Sail Croatia needs a boat dedicated to solo only travellers. My experience was fun and thoroughly enjoyed it although it was somewhat difficult to socialize with others as they were glued to their friend until roughly day 5 where everyone started to branch out and really connect as a group.
- Anonymous, 11/09/2024 12:41, Travelled Solo
The bedrooms for 3 people are just not big enough. The other people on the boat ruined my experience and expectations. Only good thing to come out of this trip was the bartender who was amazing
- Nathan , 26/08/2024 02:40, Travelled with Friend/s
Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.
The tour guide needs to be more involved with the people on the boat. I understand that they might have been doing this for weeks already but the guide is the person who drives the moral on the ship, if they don’t want to get involved and leave it up to the group to make our own experience that is poor. Lucky the group of people I went on with was amazing and that alone is what made my trip. Certain experiences were cancelled months before we went on the boat and had no prior warning to these cancelations which for me were the only reasons why I signed up for sail Croatia. If Sail Croatia had known about the issues on Hvaar and Markaska then months before the boat had set sail an email should have been sent out to people and offered refunds for trips. It borderlines on a scam that people were sold an idea that was never going to be delivered.
- Alexander , 23/08/2024 11:11, Travelled with Friend/s
Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!
Our boat was a huge let down, we were told when we booked that we would be on a boat with more people than we actually had, we were also shown photos of a boat that was MUCH nicer than the one we were put on. We had no deck chairs/loungers on the top of ours so there wasn’t a space to fully relax an unwind. Almost zero shade on top as well so the only place to lay and relax was in bed which was uncomfortable as well. One shower for 24 people (plus crew), and you had to hold the shower head as it had nothing to mount to. The bed wasn’t big enough for me to lay in so every night while sleeping I had to scrunch my body up, it was also extremely hot below deck while trying to sleep this made it more difficult to get a good nights sleep. Overall it was a let down, if I were to do it again I would want to go on a boat that should actually be in operation, unlike the mala Kate which is what we were on. If it weren’t for the great people I was with then it wouldn’t recommend it to anyone.
- Tom, 19/08/2024 07:31, Travelled with Friend/s
Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.
Some more thought into the details would be recommended. I.e having food that suits the cultures on board/having an option for those that don’t eat fish/seafood for example. Some rooms Air Con didn’t work Some of the decisions and recommendations for activities dinner etc seemed strange and almost like there were “kick backs” or back scratching for certain places vs others. (Some of the organised dinner recommendations weren’t good) Lots/most of the activities that we saw online were not available. The boat owner needs to be much more friendly, less grumpy and controlling. Some of the logistics around swimming stops were obviously just to suit the boat and to be the most fuel/time efficient, which meant we were sometimes docked too early or swimming with boats passing by, not the crystal clear water advertised. Some of the staff were doing the bare minimum. The rep has potential but was barely engaging with the guests above giving a talk each day after lunchtime.
- Levi Smith , 13/08/2024 05:33, Travelled in a Couple
Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards
The bedrooms need a major upgrade they’re a sauna and the boat is in need of maintenance as water leaked through the roof in the dining whilst eating lunch
- Jack, 23/07/2024 11:22, Travelled in a Couple
Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.
Meals and cycling should receive separate ratings. Our biking experience was better than we could have anticipated. Milah was professional and delightful. Andre was a great host and server; however, meal times degraded the experience for us. Breakfasts were never served hot, and lunches often consisted of lots of heavy noodles with heavy cream sauce and tenderized meat. Portions were always large, but the food was generally unappealing. We'd read reviews about gourmet fare on this experience and found nearly universally unappealing meals. The Captain's meal demonstrated the cook's capacity to make fine food, but it had been hiding until then. I would heartily recommend Sail Croatia for the challenging cycling experience, but would warn potential participants that meal time may more closely resemble a teenager's summer camp experience than an upscale adult experience.
- Harry, 24/06/2024 10:24, Travelled in a Couple
Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.
Bonne nourriture Vélo trop programmé en fonction de l'horaire du capitaine du bateau ( manque de temps pour prendre des photos) Cabine trop spartiate, confort à améliorer ( rangement minimaliste et difficilement accessible) Climatisation qui ne fonctionne pas ou trop Navigation trop matinale (réveil au bruit des moteurs à l'aube) Paiement en argent comptant sur le bateau pas pratique Personnel de cabine attentif et serviable
- Daniel, 14/06/2024 19:50, Travelled in a Couple
Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.
Tour guides were really great. Rides were awesome. Food was mediocre, but the rooms could be GREATLY improved for little cost. A thicker mattress, better sheets and a nicer comforter goes a long way. Also, we believe the pictures on your website were misleading for the accommodations.
- Anonymous, 27/05/2024 08:20, Travelled in a Couple
Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.
I had a good time but there were minor improvements I think that could be made to make it a great time. 1. When ocean is not great to swim in (Due to heat) offer to get the zodiac boat out and take few ppl to the little islands where we anchor. 2. Variety in breakfast 3. Everyone feels like lunch is v heavy and a lot (could scale back as u feel compelled to eat it 4. Bedroom designs: A) more hooks around the room given the limited space B) additional coat hangers C) ability to order some late night snacks or have them to purchase Lastly i was disappointed that when we got to split the crew had kinda given up it felt. They were disengaged and seemed like they were winding down Thursday night when we still have 2 days.
- Ryan, 21/05/2024 09:27, Travelled in a Couple
Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.
Was a fun trip and weather was fantastic. Only down side was the quality of the boat and the quality of the food. Food was bland, stodgy and without any vegetables or salad. Boat had many issues including no hot water, door handle fell off and air conditioning didn’t work. However the crew was genuine and friendly.
- Phillip, 13/05/2024 06:49, Travelled in a Couple
Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.
Room was ok, but noisy, never again sleep in the back of the boot/ breakfast ok/ lunch ok/ship fine/ crew friendly and good/ bikes good/ biketours on the island great/ leader of the bike group Andrej did a very good job/
- Ton, 16/10/2023 08:20, Travelled in a Couple
Booked based on Explorer being best suited for couples, young professionals and 'young at heart' travellers. Didn’t expect at 44, to be the second youngest guest, with the majority being 70s. The boat was fine, the bedroom smelled a bit damp and there were broken fixtures in the bathroom. The crew were great, and very friendly. Disappointed the sundeck bar / bbq area wasn’t used. Also, the ‘€25 bbq’ which was cooked in the oven was a poor offering, and unsurprisingly didn’t go ahead. All in all, I had a great time, but had I have been much younger, would’ve been disappointed with so many older guests.
- Jonathon , 18/09/2023 09:23, Travelled with Friend/s
Hi Jonathon, Thank you for your feedback. It's great to know that the crew were friendly and welcoming, however we are disappointed to hear the ages onboard were misaligned with your expectations. Our Explorer cruises are designed to offer a diverse and inclusive experience for travelers of all ages over 15 years. Whilst we do attract a wide range of guests, including young professionals and the 'young at heart' travellers, age demographics can vary from one cruise to another. We aim to create a welcoming atmosphere for everyone, and we're glad to hear you had a great time onboard. We'll take note of your comments regarding room conditions and food offerings to further enhance our services, and we appreciate your feedback provided for the onboard meals, rating us 4-5 out of 5 stars, thank you. We hope you'll consider cruising with us again in the future.
Different crew, more organisation, better food and to actually go to the planned destinations. Not be lied to by the captain and made to pay for the bbq when told there is no restaurants and then when we arrive at the destination there were a lot of restaurants. Drink prices are too high as well. Cleaner rooms and the air cons need to be cleaned out
- Lachlan, 11/09/2023 08:08, Travelled with Friend/s
Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.
Felt like a tired routine, not quite the experience I was hoping for. I think it’s too pricey for what we were offered. Ship feels dated compared to the others we saw in dock.
- John, 11/09/2023 06:06, Travelled in a Couple
Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.
A great combination of fun and relaxation. Our vessel was captains by Danny who did an amazing job each day and made the trip that much better. The beautiful beach stops, hanging out with other boats, we’re my favourite. The things that require improvements to me are: Boat had no cooling - on :32 degree days and 26 degree nights there was no way to escape the heat. The boat needs a few upgrades, such as fans in rooms or an air conditioner , the speaker system wasn’t working properly. Then there was the few little things that made it disappointing, such as the sail only was put up once. The activities weren’t something we were made aware of until the last day.. €85 to go on a zip line.. and then all other activities like the punch party - just a cup of juice on the side of the road. The cave party - just a bar in a cave White and blue night - didn’t happen? Other than that, it was great and would recommend it to everyone :)
- Sean, 21/08/2023 03:26, Travelled with Friend/s
Hi there Sean, thank you for your review and for taking the time to provide your feedback on your Flotilla Tour with us this summer, it was a pleasure to have you join us. We are so happy to read you had a wonderful time and you would recommend the tour, this is fantastic! I will be sure to pass your kind words onto Danny. Feedback is important to us, so we do appreciate this from you and it will be passed onto the relevant teams. I believe some inclusions, like the Blue & White Party you may have read on the Navigator Cruise page as this is not an inclusion on the Flotilla Tour. Thanks again for a great week on board.
We though sail Croatia was good value for money but later found better boats for way cheaper. Disappointed in the service, cleanliness and food . Room floor was not washed once, luckily small and washed ourself. , The shower not cleaned once. Had to ask to change the linen, when we were informed that it will be changed on the Wednesday. It was eventually done on Thursday. Food quality of an old age home. Asked for double bed slept on two single beds. Later found that owner of ship children work on the boat. Thats maybe why! Stops on islands was however amazing and Boris / tour operator working for the boat was very helpful and assisting us with places to visit and Restaurants suggestions on the islands. The boat was way more expensive that a big cruise liner and does not justify the cost of this small boat travelling. When we got of the boat there was no farewell greeting by the staff or someone helping with the luggage. 😪😢.
- Pierre, 08/08/2023 15:47, Travelled with Friend/s
Hi Pierre, thank you so much for taking the time to review your cruise with us this summer in Croatia. I am quite disappointed to read your review, especially as I can see guests from your week on board provided both positive reviews and feedback of their experience. In saying this, we do appreciate you taking the time to provide us with your feedback and this will be passed on to our Operations Manager in Split, thank you for your points raised.
Direction and information from tour director Service and attitude of staff on board Not being rushed at every meal Not removing the breakfast buffet at exactly 9am every morning and then asking everyone to leave the area immediately. Extending the bar closing hours and if it is to close so early allow guests to bring alcohol on board Would have liked to see the director and crew on our final morning to bid us farewell. Felt like a very cold exit.
- Serge , 08/08/2023 06:15, Travelled in a Couple
Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.
Sail was an amazing experience. I want to thank Klara and the crew (Ivan and Fillip) for making it a very memorable week. Beyond the amazing crew’s efforts, I want to raise one very important consideration that Sail Croatia should acknowledge moving forward. In light of the premium price paid by each passenger, we all expected for more to be included as part of our wrist bands we wore around everywhere. We did not get anything for free with the wrist bands which was extremely disappointing. I recall friends of my mine previously doing the same sail in 2019 and noting that Carpe Diem entry fee being included, Mljet national park, Revelin and others being FREE. As is, the Sail is not cheap and I was shocked to discover the above were not included. Until Sail Croatia remedies these factors, I will not be recommending the experience to others.
- John , 07/08/2023 19:36, Travelled in a Couple
Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!
The Yacht we chose was the cheapest available on the website. Common sense dictates that you are going to receive a lesser quality product. It was also a really hot week with temperatures constantly over 30 degrees. This was outside Sail Croatia's control. The issues were... #1 It is sold as a 7 night charter. Despite what we were told about possible early departure on day one we did not get off the dock until 6pm day one due to the boat not being ready. So day one does not exist. Then, you are expected back by 6pm on day 6 but you don't actually have to be off the boat by 8.30am day 7. In reality it is a 7 night 5 day charter. Disappointing. All charter boats should have bedroom fans. Sleep was impossible in the cabins as it was too hot at night.. 'We bought a fan at a marina. Various other things were disappointing but i only have 200 characters left. Nice people to deal with. Average product. Boat sold as 7 nights which leads you to believe at least 6 1/2 days, not 5 days as it was.
- Simon, 25/07/2023 06:14, Travelled with Friend/s
Hi Simon, thank you for taking the time to write your review and provide us with your feedback. We do understand it is very hot in Croatia during the summer, especially during your sail. To help with the summer heat and offer more comfort, we do have in our offer yachts equipped with air-conditioning for travellers who prefer this option. Sea Legend, your chosen yacht as advertised doesn't come with air-conditioning. Check in and check out times are readily available on our website under FAQ's. We advise that early check-in may sometimes become available on the day of check-in if the yacht doesn't need to have any repairs or require additional cleaning from the previous charter. Sadly, early check-in wasn't available on your week. Check-out is at 8:30am on the day of check-out so we ask guests to return the night before to prevent delays with the check-out. Rigorous safety checks, repairs and cleaning must be completed before the yacht is ready for the next guests. This information is clearly outlined in our Booking Terms which must be read and accepted prior to booking. We thank you again for your time, your feedback and for travelling with us.
The ship, crew, tour leader, food etc. was simply awesome. Can’t fault the destinations and sight seeing either. Absolutely stunning. However the booking system needs serious improvement. Large groups are placed on the boat which inherently makes it hard for solo guests to socialise as these groups are generally not as interested to meet new people. It makes solo guests feel awkward and like a ‘spare wheel’. It was clear our tour manager could see this occurring. It would be far better if solo guests or small groups be placed together, and Sail Croatia would have known these groups were on the ship with me. Pretty disappointed I wasn’t given the option to even downgrade vessel, if that meant I could be with more ‘like-minded’ travellers or guests. I’m going to find it difficult to recommend to others who are solo travelling as well….Coupled to this when placed in a room with a complete stranger, give each guest a key. If either guest wants to do different activities, makes things awk.
- Thomas , 17/07/2023 05:19, Travelled Solo
Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!
I enjoyed the Sail Croatia experience, however, do feel that it can be very much luck of the draw when it comes to other boat personnel, which is such a crucial aspect of the week. When there are multiple large groups on each vessel, it can be hard to really get groups interacting all together, especially for solos. The other issue can be around age disparity. Perhaps more transparency over the booking arrangements of each boat could help this.
- Edward, 11/07/2023 14:52, Travelled Solo
Hi Edward, thank you for taking the time to review your Navigator cruise with us this season - it was a pleasure to have you on board. We're very happy reading that you enjoyed your Sail Croatia experience, this is great. With regards to your feedback on fellow travellers, I will be sure to pass this onto the relevant teams. All of our Navigator cruises are open to guests aged between 18 and 39 years old, so the age range is quite wide and our Reps work hard to create a good group dynamic that everyone on board can enjoy. I can see you had other solo guests on your cruise, which is always nice to see. We hope to see you join us again! Thank you.
I enjoyed my time but was it worth the amount of money I spent? No way, could’ve had a much better time spending less money doing something different. Obvious attempts to make extra profits left a sour taste. Drink prices on board were similar to a bar and lot’s of people found discrepancies between what they were charged and what they ordered. Nearly everyone just drank offshore towards the end of the cruise. The BBQ dinner was the most obvious sign of taking our cash. Charging us 25 Euro’s for a BBQ and offering no other alternative for dinner since we were out of port was shocking. Was just very average food so reckon it cost about 10 euro’s per person. Some other compulsory charges like the tourist tax should’ve just been included in the initial price anyway, if we 100% have to pay it then why exclude it from the initial price?
- Anonymous, 05/07/2023 07:57, Travelled Solo
Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!
The bar service needs changing, I was charged for drinks that I know I didnt not consume. There were extra soft drinks and cocktails on my bill that I simply never ordered. The bar staff refused to returnn my passport unless I paid the bill, and could not explain these extra drinks which totalled to an extra 100 euro than what I actually ordered. Dissapointing way to end a fun week.
- Benjamin, 26/06/2023 10:31, Travelled with Friend/s
Hi Benjamin, Thank you for taking the time to write your review. It is fantastic to hear you had a fun week onboard! Regarding transparency, we strive to ensure accurate and transparent billing for all our guests. You are welcome to ask for a daily tally of your bar tab to be able to keep track of what was consumed during the cruise. It is easy to lose track of these as the week goes on so it is always good to check daily. We do appreciate your feedback and any suggestions are always welcome as we are always looking to make improvements. Please rest assured your feedback has been passed on to the relevant departments. Thank you again and we do hope to see you with us again!
The collection from the airport on arrival was somewhat disorganised - but we were dropped off at our hotel eventually. Unfortunately, on the 5th day, my wife and I were violently sick along with several others on the boat at the same time. The tour manager thought it must be a bug as they had a similar problem the previous week, however, as 8 people came down at the same time, we felt it was possibly food poisoning. Unfortunately it ruined the holiday and made our journey home quite difficult. We were told that breakfast on the day of departure would be starting at 7am, but none was available by 7:20am when we left for our bus to the airport. We were hoping for some toast.
- Chris, 20/06/2023 13:21, Travelled in a Couple
Thank you for sharing your feedback Chris. It is disappointing to hear you were unsatisfied with some aspects of the cruise, and we would like to provide clarification. While we were eventually able to drop you off at your hotel, we understand the importance of a smooth and efficient transfer process. There were many flight delays that day, which may have contributed to this. With regards to the illness experienced, our tour manager initially attributed it to possible effects of the weather conditions experienced previously, and upon checking our internal records, there are no reports of bugs from previous weeks. We regret that breakfast was not available at the specified time on the day of your departure. We will address this issue with our team to avoid such delays in the future - thank you for bringing this to our attention. We hope these issues didn't detract from your overall experience. Thank you.
I would not have paid extra for top deck premium cabin. Ours was at the stern and when stacked alongside other boats the noise until 4am from those boats gave sleepless nights on 3 out of 7 nights (even using earplugs).
- Anonymous, 19/06/2023 06:27, Travelled in a Couple
Hi there and thank you for your review. Across all our boats we offer both Lower Deck and Above Deck cabins. Above Deck cabins are generally at the same level as the salon area and Lower Deck cabins are beneath the hull of the boat, (above water level) which can be much quieter and cooler, so we recommend these cabins if you are wanting to avoid noise from surrounding areas. Our boats must adhere to the strict midnight curfew whereby all boats must turn off the music and respect the night peace. I'm unable to comment on the noise from other companies boats. Thank you.
We still had fun on this trip because of the people we met and places we went, but there were a lot of let downs. We sailed on a premier ship and paid extra for the accommodations. In Sail Croatia's mind, this meant we should pay more for everything. Our drinks were 75% more expensive then the other sail croatia boat and the crew squeezed us for money. Designated dinners were to expensive, poor quality restaurants with commish going to the guide. Guide said there was no way to get food in Mljet for under $25 and pushed everyone to pay $25 to eat on the boat (Food in Mljet was $10). Crew was not aware of the upcoming excursion details and refused to provide any day plans until 10am the day of so everyone would be on the ship longer. Guide left me on the side of a road to wait for an excursion van for 20 min because the ship was leaving early. Cruise was for 7 nights, but the last day had no activities or places planned and guide/crew just docked and left us. Rooms were constantly wet.
- Conor, 14/06/2023 17:33, Travelled in a Couple
Hi Conor, Thank you for taking the time to provide feedback on your recent trip with us. We are glad to hear that you were still able to enjoy your trip, thanks to the people you met and the places you visited. However, we understand some aspects didn't meet your expectations. Regarding the pricing of drinks, we would like to clarify that the prices may vary between ships and information about this can be found on our website under our 'Travel Resources'. We want to assure you that our crew and representative on board work diligently to facilitate a great week for all our guests and that our crew's intention is to enhance your experience. Furthermore, the feedback we received from your departure week was predominantly positive. However, we take all feedback seriously and are committed to addressing any concerns raised. We appreciate your feedback and if there is anything else you would like to discuss, please feel free to reach out to our customer support team directly.
Compared to recent cruises in the region, the food quality and choice offered was poor and repetitive. Bar closed too early in the evening. Pillows in the room were substandard and uncomfortable. Often had bad drain smell in cabin. The Tour Guide, Stjephan, was outstanding and the rest of the crew very good.
- Brian, 13/06/2023 06:23, Travelled with Friend/s
Hi Brian, thank you for your review and for joining us in Croatia this season. I am sorry to hear we did not meet your expectations on this occasion. Please be assured that your feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for this and also for your kind words on Stjepan, I will be sure to pass this along to him. Thank you!
Let me first start with value of the trip, for what we paid for I expected more. 1. The food. Breakfast was very simple and it felt that the continental breakfast of scramble eggs, mixed vegetables, cheeses, some fruits, and cereal for 7 days was very mundane. Lunch a 3 course meal with puréed vegetables made me think I was eating baby food. The cruise team was very nice and pleasant, however the person in charge of keeping us informed of the days event, needed to have the ability to keep the passengers interacting with each others. Like a cruise director would. Many times I felt, we needed to mingle with the other passengers to get to know each others, verses having interactive things directed by the cruise organizer. I feel this would cause a good bond between the passengers and allowed a more interactive trip. The only two times this happened was when we all went to a club together and the BBQ. On the captains dinner it would have been nice if the captain visit each table.
- Doug, 07/06/2023 06:15, Travelled in a Couple
Hi Doug, Thank you for your review and for taking the time to provide us with your feedback on your Explorer cruise with us this season. We are so happy to read you found the team on board nice and very pleasant, this is wonderful to read. Please be assured your feedback is well received and very important to us at Sail Croatia as it is only with such feedback we can improve our experience for guests, where possible. Your comments and suggestions have been passed onto each of the relevant departments and we are very grateful for this. Space on board and in our kitchen is very limited, so we do try our best to provide a selection of meals to suit everyone and catering to dietary requirements, however this can be difficult with such a small amount of space. We wish to thank you for joining us this season!
I would like to suggest that you don’t start your cruise season while the islands are still closed and not much open. The bar staff should also understand how to make drinks if have them on the list of drinks. May yea and coffee should be free all day ( not a big cost to you )We had a good cruise besides these minor things.
- Martin, 20/05/2023 13:00, Travelled with Friend/s
Hi Martin, thank you for taking the time to review your Elegance cruise with us this season. Your feedback is very important to us, so we appreciate that you have taken the time to write to us with your suggestions. There are many benefits to travelling to Croatia outside of peak season in April and May, including cheaper cruise and flight prices, as well as fewer crowds of tourists - this is usually down to personal preference. I will be sure to pass your comments regarding drinks onto the relevant team, thank you for bringing this to our attention and we are pleased that you had a good time. Thank you!
The boat and staff were exceptional, food was too much, costs for trip reasonable
- Darren , 05/10/2022 05:03, Travelled in a Couple
Depart on other day than Saturday. ALL boats seem to follow the same schedule so each port has a mass of boats tied up to one another and many of them are party boats with too much noise late into the evening or early morning. Sadly, Croatia is a victim of it’s success and beauty and is too crowded for us.
- Craig, 26/09/2022 05:55, Travelled in a Couple
Thank you for your review Craig. We offer a range of cruises departing on various days during the week. On all our boats, we have a strict midnight curfew - music is turned off and those that wish to continue into the evening / early morning, are encouraged to do so in the towns so that those onboard can get some rest. We are unable to enforce this on other company boats however, we do wish that night peace is respected at all times. We appreciate all your comments, thank you.
Panniers on the bikes Cleaner rooms More food options
- David , 26/09/2022 05:55, Travelled with Friend/s
Thank you for your comments here David, these will all be taken onboard and we hope you enjoyed all other aspects of your cruise.
Paniers on bikes, better quality food and choices, better communications
- Glenn , 26/09/2022 02:25, Travelled with Friend/s
Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.
1)think that the boats should have paddle boards and canoes like others we saw for swim stops 2) the ability to get to shore when just moored, use the boats that are already on board 3) Food could have more choice and communicating a menu in advance so people can say they don't want would save a lot of waste and in some instances, alternative could be arranged.
- Ian, 22/09/2022 11:41, Travelled in a Couple
Hi Ian - Thank you for your review. We hope you enjoyed your time in Croatia. We appreciate all your comments. We don't include paddleboards or canoes I'm afraid, however at times past guests may leave their water toys onboard for others to enjoy, or these can be purchased at local markets to enjoy at swim stops. Mooring in to each harbour is reliant on port authorities and when given the go ahead, at times there may be a delay. Our chef aims to provide fresh meals using local produce each day from their small gulleys, and we can of course cater to any dietary requirements you may have. Thank you again.
the food, too well done. our room smelled quite often. it wasn’t from the bathroom. it was when the captain left port, and right after
- Sue, 20/09/2022 09:57, Travelled in a Couple
Thank you for your review - we are pleased that you enjoyed your time in Croatia and we hope that the issues onboard didn't detract from your overall experience.
The ship staff and quality of service is not what we experienced on our period 2 trips with sail croatia. 1. Rooms, bed comforters were just placed on beds. There were never completely done up with pillows, 2 of the days we’re not even done, mirror was dirty for the week. 2. Bar service was poor, common drinks were never made properly. Previous trips with sail croatia, a glass of wine was served with lunch. 3. We received a nice bottle of champagne since it was out 3 rd trip. We don’t drink champagne so we asked them to deliver it to a newlywed couple on the boat. It was never done. We asked what happened to the bottle, it was then delivered 4 days later. 4. Food quantity and quality was poor, always ran out of fruit for breakfast and salad for lunch. When asked if they had any more salad they said it was all gone, 5. Final Bill, They added a $200 kuna ($30Us) charge to reprogram the key that never worked. After arguing with them they reversed it.
- Stan, 16/09/2022 08:47, Travelled with Friend/s
Thank you for your review Stan, we value your feedback as a 3rd time devoted Sail Croatia guest. On our Elegance cruises we offer daily cabin service with mid-weekly linen change. If you ever need any additional cleaning, the crew are always more than accommodating. I have checked our internal reports and can't see that this was raised with any of our crew members or Onboard Representative to get this resolved for you. In regards to the meals, the chef is more than happy to provide more servings upon request. We are pleased to hear that the key was resolved and that the bottle of champagne was gifted to the newly wedded couple. We appreciate all your comments here Stan and we hope that these issues didn't detract from your overall enjoyment onboard. Thank you.
1. The Dalmation coast is superb and made the trip worthwhile. The friendly crew and spectacular destinations made up for a lot of daily flaws. 2. Food is 2 out of 5 at best. There were times were we ate mediocre food on the boat while docked at a port with great restaurants. 3. Too many stops for swimming off the boat when there's a beautiful beach in sight, just out of reach. Also, when there was a beach stop, it was usually around 45 minutes - what good is that? 4. When cycled right past many points of spectacular scenery that would have been nice to soak in and maybe take a picture or two. When we did stop, it was usually a baren intersection or a town that wasn't as nice a town we sped thru. 5. The bathrooms below deck smelled of sewage. I know the crew must have know this as there were air fresheners in the bathrooms to mask the smell. 6. The trip really ends a day early, on Friday afternoon when the boat arrives in Split and the crew starts closing up.
- Dignan, 30/08/2022 13:26, Travelled with Friend/s
Thank you for taking the time to post your review. We are so pleased to hear that you enjoyed the Dalmatian Coast, friendly crew and the most beautiful destinations along the way. However, we are disappointed to hear you were unhappy with some aspects of the cruise including the food, swim stops and cabin. Our chefs aim to prepare fresh meals using local produce each day out of their small gulleys, we understand that this is not to everyone's taste. Having a look at the feedback rating for the meals served, the average rating is 4 stars. The ships anchor out at secluded bays for each swim stop which means we are unable to moor into beaches as this would require authorisation from port authorities and generally, ships would need to be moored into the approved docks. However, beaches are easily accesible from most islands for you to enjoy once you arrive at your destination. The swim stops are planned out each week, however we hope that you enjoyed some of the islands you passed. Upon request, the Captain may have been able to stop momentarily for pictures. We are sorry to hear you experienced some issues with the smell in your cabin. We have a rigorous process in place for such issues and if raised with the Onboard Representative, this will be resolved immediately. Upon checking our internal records, I cannot see that this was reported to our team onboard. The cruise ends at 8:30am on the Saturday. Thank you again for your review and we do hope that the flaws mentioned did not detract from your overall lovely experience.
We had an amazing trip with Kiko last week! The company provides skipper breakfast everyday, but we only got breakfast about half the days. We had fun on all the excursions but it was unclear the exact plan/ cost until an hour or two before it was happening. My biggest complaint though was that we only sailed for about 10-15 minutes for the entire week at sea. I am extremely disappointed that we only put the sails up 1 time and that is only because I asked. If I wanted to motor around I would have chosen a more comfortable boat to do that in. The best part of sailing is when the sails are up. I understand that the wind was not ideal sometimes but the wind was >10 knots for most of the time! We seemed to be on a time crunch to get to the destination but I would have rather taken more time to put the sails up and go slower. The end of the trip was bad too, we got to split (worst marina) and Kiko took off with no instructions for us. The trip should have ended a day early, it was a waste.
- Elise White , 08/08/2022 23:28, Travelled in a Couple
Hi Elise, thank you for your review! We are really pleased to hear you had an amazing trip with Kiko, thank you. Breakfasts onboard aren't included as our guests have the flexibility to budget for all meals whilst onboard and generally, the group will chip in to purchase groceries for the week. We're really happy to hear you enjoyed the excursions offered. Sails will be raised if winds allow and if the skipper can do so in a safe manner. We aim to get a good balance between land vs sea, so that guests can enjoy sailing on the Adriatic as well as enjoying time at each destination, so getting the balance just right to suit everyone, is what we aim for. We understand that guests were advised that the last night onboard could be enjoyed either onboard or in Split town - we do hope you got to enjoy your evening in Split, as there is so much to see and do. We thank you again for your review and hope to have you join us in the near future.
More ventilation for the rooms particularly the ones located below deck. Food provided was not great. Placed with a more suitable group of people closer in age and relationship status.
- Andrew, 22/07/2022 10:58, Travelled with Friend/s
Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!
The boat we booked wasnt the same as the online pictures, Every activity we did had a cost, my mates room had no sheets or blankets or towls and took them four days of asking repeatedly to get them. our host knew very little about anything and put in no effort what soever to help us out when we had questions or needed advice
- Matt, 13/07/2022 07:41, Travelled with Friend/s
Hi Matt, thank you for your review. We hope you enjoyed your time in Croatia overall. We have a variety of Premier ships and each is unique in style, however will include; air-conditioning, ensuite and larger cabins. All our cabins include bedding and a shower towel for your use. Upon checking our reports, I can confirm that this wasn't raised with your Onboard Representative. Having a look at the feedback provided for your Onboard Rep/Host, they had received all 4-5 star ratings, which includes; destination, organisation and friendliness. We are sorry to hear you were disappointed here. Thank you again for your review Matt.
With a backdrop as beautiful as Croatia its hard to go wrong. Yet, this wasn't smooth sailing. Maybe it was the fact I had such high expectations from the glowing reviews that Sail Croatia gets, but the tour just felt extremely disorganised. We had a very lacklustre tour manager that did very little to hype up the mood and bring the group together. There was also A LOT of wasted time on the boat. SC markets these gorgeous daily swimspots; reality was not this with spots in random locations overlooking roads and deserted housing. We spent 4-5 hours each day anchored in the one spot rather than seeing the actually towns/islands marketed. The tipping point being the 'Day trip' to Mljet. We anchored near Mljet at 9am and didn't port at the park till close to 2pm, where we were then told to be back at the boat by 4pm. This left about an hour to explore! After completing many organised tours in the past, this definitely has turned me of organised tours in the future!
- Nick, 11/07/2022 06:32, Travelled Solo
Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.
-1st view of boat was filthy cabins and carpets -no welcome on-board - left to wonder around -1st 2nights no air conditioning -3rd night no hot water -couldn't lock cabin door -no key for internal locker -hostess very rude & didn't know how to work equipment to provide hot water or couldn't be bothered. -Staff underwear hanging outside out cabin door. -bedding not changed until after 5th night even though we were sweating like mad with no air con. -would have been good to have sea toys/paddleboard/laylo type etc. to enjoy. -couldn't buy single glass of wine, had to buy whole bottle. Also fridge was broken so couldn't be kept for next day. -on return from hikes, no staff available to serve drinks. Thankfully our tour guide Mate dealt with these issues as without him it could have been a whole lot worse. Mate deserves full credit for making this an enjoyable trip regardless of the issues we continually faced.
- Anthony, 27/06/2022 12:27, Travelled in a Couple
Hi there Anthony, thank you for your review. We are really pleased to hear that your rep Mate was helpful and professional and made your trip enjoyable. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning, cabin door lock, broken fridge and key for internal locker. I understand that on the 2nd day the Captain was made aware there was no hot water, and this was rectified within 20 minutes. We operate a mid-week cabin service which includes changing of bedding. I'm afraid paddle boards are not included on our cruises however, at times past guest may leave their water toys onboard for others to enjoy. Upon checking the feedback for the week, guests have provided 4-5 star ratings from the meals onboard to the cabins and Tour Guide. We really do hope that your time in Croatia was enjoyable and that the issues experienced didn't detract from your overall enjoyment.
The main thing I would change would be the tour guide. He was a very nice person but brought no energy or people skills to the group. Sometimes when we were asking him stuff it was like trying to draw blood from a stone. His answers were always “I don’t know I’ll ask the captain” lucky our group was very independent and we managed to find our own things to do and entertain ourselves. The aircon on the boat was very poor and j was disappointed at the boat crew handing us the review form on their iPad telling us we need to give them a 5 star review and then leaving an envelope in our rooms for tips. I had higher expectations as I heard a lot of good things and but it’s if I wasn’t b a problem
- Chris , 27/06/2022 01:54, Travelled Solo
Hi there Chris, thank you for your review. We hope you enjoyed your time in Croatia and got to immerse yourself in the country and culture. We are disappointed to read your comments regarding the Tour Guide, as we pride ourselves on having the best, local, friendly and knowledgeable Tour Guides onboard all our ships. Upon checking our feedback for this week, your rep received mostly 5 star reviews with 1x 4 star review. The boat you were on was Ensuite which doesn't include air-conditioning. It is at the Captain's discretion whether this is turned on, we are pleased he included this free of charge. We encourage our guests to provide us with their honest review and tipping is completely at guests discretion. ,We are disappointed to learn that you felt pressured to provide this - your comments will be passed on to the Operations Manager. Thank you again for all your comments, we hope this didn't detract from your overall experience in Croatia.
We enjoyed the cruise and cycling although we were not b ooked on this specific tour, but lots of other things like we had to pay for park entrance, pay more for port taxes as specified. would have expected a more luxiurious cruise for the money we paid. Two guides were promised as we were not cyclist. You only allowed one. Unfotunately we had to change route, but that was due to weather so not really a problem.
- Sharon, 02/06/2022 10:19, Travelled in a Couple
Hi Sharon, thank you for your review. We are pleased to hear you enjoyed the cruise and cycling aspect, and we hope you enjoyed Croatia as a whole. Port taxes, entrances into the Mljet National Park are at an additional cost and are highlighted on the itinerary, and also the port taxes are mentioned on your invoice. Sorry if this was not made clear. At maximum capacity, we have 2 cycle guides. However, as this departure date was not at full capacity, we had 1x guide scheduled. We do hope that this didn't detract from your overall enjoyment on the cruise Sharon. Thank you.
We had a great time, exceeding our expectations. The guides were excellent, knowledgeable and friendly. The only negative was the food. Breakfast was fine but better quality coffee and juice is needed. Unfortunately the other meals can only be described as brutal. There were so many meals not eaten it was a waste of money for the ship. Too much salt and not enough salads. Prior to exercising and just following exercise it is difficult for the body to process such food. We would happily pay double the current food allowance to improve this situation. The cook needs to look at the guest profile and judge the style of food accordingly ( nationality, sex and age ). Is it a case of all ships cook the same meals on the same days , if so maybe this is part of the problem.? Also a daily menu should be displayed on the notice board to enable guests to choose what/how much they eat. I am aware that space is a factor but it would be very easy to improve the quality and reduce the waste. Good luck
- Hilary, 04/10/2021 13:42, Travelled in a Couple
Hi Hilary, Thank you for your review. I'm pleased you had a great time on our cruise and to hear that it exceeded your expectations is just wonderful! We know that your guide Ivana would have provided you with a wealth of knowledge, and detailed history about each destination. It's lovely to hear you had a nice time Hilary and after reading your feedback for breakfasts, you rated this 5- stars, and would highly recommend our cruise to others, thank you. However, we are disappointed to read of your dissatisfaction with the lunches onboard, mainly being too salty or not enough salad. Our chefs generally create a meal plan for the week, and aim to provide meals using fresh local produce, catering to a wide range of palettes and tastes, however we understand that this is not always possible. If our chef is made aware, they will look to make immediate improvements for the overall satisfaction of guests onboard. All your comments have been passed on to the chef via our Operations Manager and we will look to improve our services wherever possible. Thank you.
It took visiting another sail croatia ship to learn what we were missing. We were made acutely aware our voyage was the last of the season by the staff and how much they looked forward to commencing their vacation. We found the excursions to be underwhelming, poorly (even ineptly) lead and over valued. The kitchen staff and Maria are great friendly workers. The captain aloof. Boris and his two helpers, the shipboard lovers, should be marooned. Guest alcohol supplies were low or non-existant and the coffee machine is a bad joke. Being tied up to other vessels, where we were warmly welcomed to tour, made us aware the competition offers an elevated experience and of essentially the same cost as SC. BTW, there is signficiant bruisng on my right buttock and lower back from where I slipped on the wet interior stairs and fell. Boris never thought to follow up on if I needed any help (other then giving me a towel to dry the stairs so I could try and help others avoid a similar fate). Hmmmmm!!?
- Steven, 14/10/2019 07:18, Travelled in a Couple
Hi Steven, Thank you for taking the time to submit your review. We are pleased to hear you enjoyed some aspects of your cruise and we thank you for your comments on the kitchen staff and Maria, however we are sorry to hear of your disappointment in some areas. Our extensive range of excursions are our most popular and have received raving reviews so we are disappointed to hear this. Our ships are equipped with both alcoholic and non-alcoholic beverages , if there is a particular beverage you wish to enjoy then the staff can try to source this for you. We have a vigorous process in place for any issues that may arise on our cruises, upon checking, I am unable to locate any reports for the incident which took place. I have also spoken with your representative Boris, and he has advised that a towel was requested at one of your swim stops, as there was water on the floor but there were no incidences of anyone falling on your cruise. We hope that you enjoyed your time in Croatia overall, and that the issues onboard didn't detract from this.