Swim stops were cancelled due to weather without consulting passengers. Some activities were cancelled either because of equipment malfunction. A better hostess would be good.
- Malcolm , 07/10/2024 06:54, Travelled with Family
Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.
The cabins were cold and the first nigt on board the boat we could hardly sleep due to the chill in the cabin. We could not control the tempreture in the cabin. The cabin had lower standard than we expected. The food served on board was not good.Breakfast was good but lunch and grill could have been better.. I had the feeling during the trip that we were alwayes in a hurry. and the cykling tours not relaxed.Not much time for fotos or to observe the scenery etc. Nevertheless we enjoyed the trip.The staff was friendly and helpful at all times.
- Pall, 26/09/2024 17:53, Travelled with Family
Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.
I was more than a bit surprised to be greeted not by Sail Croatia staff but by the manager of Sunlife.HR !! The manage was very helpful and did his best to rectify the extreme stiffness in the two throttles. Unfortunately he wasn't very successful and we were stuck with the difficult throttles throughout the trip. This didn't cause us to have any accidents but could well have done so. I've used Sail Croatia before and been happy with the service but this year was very much the exception.
- Mike , 08/07/2022 14:31, Travelled with Family
Hi Mike, Thank you for your review. We have our Sail Croatia check-in stand near the Marina for all guests upon arrival, and you are generally greeted by a Sail Croatia representative. I have checked our internal records, and cannot see that this was raised with our Operations Team so I am unable to comment on how you were greeted by a non-Sail Croatia staff member. I am however pleased to hear that the Manager was helpful throughout your journey, as no incidents were raised with us for the duration of your week in Croatia. We do hope that any issues that may have arisen did not detract from your overall enjoyment, especially as you have travelled with us in the past and had a wonderful experience. We do hope that you will join us again in the future Mike.
Ship and rooms should be more in working order . Items shouldn’t be broken or makeshift . Had to ask for new towels after being told they would be changed. Our bedsheets weren’t even changed out. Never bothered to follow up after having to request. Some of the crew’s excellent service made up for others sub par performance . As a parent, Incident on ship was alarming and could’ve ruined the cruise, had to try hard to trust things would be alright . Swimming spots was occasionally sub par. Consistency in swim locations would have made things excellent.
- Rey, 05/07/2022 10:42, Travelled with Family
Hi Rey - thank you for your review. We appreciate you taking the time to review your cruise. Upon checking our reports, I can see that a mid-week cabin service was complete, including bedding and towel change on your boat - I could not see any issues being raised by yourself to your Onboard Representative. If this was missed for any reason, we would hope that guests would highlight this to their Onboard Representative. We understand that there was an incident onboard and our Rep, Captain and crew were on-hand to assist where possible. All swim stops are monitored and a member of staff is always on watch to ensure the safety of guests. Our Captain will chose the best secluded bays, these are in a variety of exclusive locations for your enjoyment. Thank you again for your review.
1. The transfer car from the airport at Split dropped us off by the harbour, a long way from our hotel (which we had to locate ourselves). We could have been driven closer or shown where we could hire a 'golf car' to take us to our hotel. 2. On the boat the air conditioning unit drew air from the rear deck where the crew smoked. This made the atmosphere in our cabin very unpleasant. 3. Please supply black-tea (eg. English or Irish Breakfast Tea) on board. It would be much appreciated by British / Australian / New Zealand guests. Other than this we enjoyed the cruise.
- Anonymous, 07/10/2019 11:18, Travelled with Family
Thank you for your review. We are glad to hear you enjoyed your cruise experience overall. However, we are sorry to hear that you were disappointed with some aspects, which I wish to clarify for you. Our airport transfers will collect you from the airport and drop you as close as possible to the hotel. As your hotel was based in central Split, this is a highly pedestrianised area and does not allow vehicle access I'm afraid. We are sorry that this was not made clear prior to your arrival. We have designated smoking areas, generally towards the back of the boat however, we do appreciate your comments on this and we will pass this on to the Operations Team. Thanks for your suggestion of a variety of tea bags, we will pass this on to the relevant team. We appreciate all your suggestions here, thank you!
Meals left a little to be desired. The amount of food was good. The menu needed more variety. The crew were great, very pleasant and helpful.
- Anonymous, 25/09/2019 15:27, Travelled with Family
Thank you for your review - we are really pleased to hear that the crew were helpful and friendly. However, we are sorry to hear about the meals served. Our chefs try their very best to cater to a wide range of palettes however, we understand this is not always possible. We thank you for your comments on this.
Staff hangs around community areas and smokes cigarettes. Extremely offensive to passengers. All cruises should be smoke free. This is ridiculous in this day and age. Also, more time should be dedicated to biking and less on “boat time”.
- I, 09/09/2019 01:44, Travelled with Family
Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!
Boat is not owned by sail Croatia. Its sub contracted. We asked for our 2 rooms with our daughter s to be next to each Other . The boat never got the request. The grey water tank overflowed into our bathroom. It was really gross The roof leaked from the ice machine above and soaked our mattresses The shower floor leaked and the bathroom floor was entirely flooded. The beds had broken springs and uncomfortable No ventilation in the lower cabins . Dank musty and moldy. No portholes to open. Sealed shut. After 3 days crew finally turned in air conditioning. Captain did this not sail Croatia. The crew were awesome and apologetic. Lead guide /Sail Croatia did not offer to compensate for these issues at all. Gordana the 2nd guide was very nice. Food was excellent. Great views and cycling for the most part very good. We would like to see a partial refund for the accommodations. The 20" wheel ebikes are wrong for the terrain. The newer 26" mobiles we saw for next cruise were correct.
- Mark, 05/07/2019 02:41, Travelled with Family
Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.
1. When booking, we were never told that we would have to pay all on-board charges with cash - not our credit card at the end of our cruise. 2. Staffing Issues - although the staff on board was extremely friendly, for an 'Elegance Cruise' there should be more staff (i.e. guest should not have to walk to the bar to order, staff should circulate the boat to take orders during opening hours). 3. Meals - Breakfast is only available for 1 hour (8am-9am) each day. Passengers are on holiday, they should be offered meal options whenever they wish. Also, rather than a daily 3 course lunch menu - average at best - an al-a-cart menu should be offered. Many people would prefer to experience local restaurants on the islands rather than being restricted to a 2+ hour on-board lunch every day! 4. Lack of time on islands. On many days, arrival to the next island was AFTER a 2+hour on-board lunch. Arriving earlier would be much better.
- KENNETH, 23/08/2016 16:40, Travelled with Family
Thank you for your feedback regarding your Elegance cruise. I'm happy to read that you found the staff extremely friendly. I am sorry that it wasn't clearly communicated with you that cash is to be used on-board. We will be implementing a new bar tab system next season, and we are also currently looking at offering alternative payment methods in the near future. We have found that in the past passengers prefer having lunch on-board instead of evening meals as they like to experience the local cuisine in the evenings. Arrival time into port depends on port traffic, scheduling and weather - I am sorry that you found this to be too late. We have found that our guests prefer a swim stop before lunch, then after lunch we would make our way to the next destination. Swim stops can sometimes delay the arrival time at the next destination. In regards to your suggestion of having staff circulate the boat to take drinks orders, this is a great suggestion and I have passed this on to the Operations Team for improvements - thank you. We are always looking at ways to improve our services. Thank you again for taking the time to provide feedback and we hope that the issues onboard didn't detract from experiencing the beauty Croatia has to offer.