Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!

Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.

Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.

Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards

Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!

Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.

Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.

Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.

Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.

Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.

Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!

Thank you for sharing your feedback Chris. It is disappointing to hear you were unsatisfied with some aspects of the cruise, and we would like to provide clarification. While we were eventually able to drop you off at your hotel, we understand the importance of a smooth and efficient transfer process. There were many flight delays that day, which may have contributed to this. With regards to the illness experienced, our tour manager initially attributed it to possible effects of the weather conditions experienced previously, and upon checking our internal records, there are no reports of bugs from previous weeks. We regret that breakfast was not available at the specified time on the day of your departure. We will address this issue with our team to avoid such delays in the future - thank you for bringing this to our attention. We hope these issues didn't detract from your overall experience. Thank you.

Hi there and thank you for your review. Across all our boats we offer both Lower Deck and Above Deck cabins. Above Deck cabins are generally at the same level as the salon area and Lower Deck cabins are beneath the hull of the boat, (above water level) which can be much quieter and cooler, so we recommend these cabins if you are wanting to avoid noise from surrounding areas. Our boats must adhere to the strict midnight curfew whereby all boats must turn off the music and respect the night peace. I'm unable to comment on the noise from other companies boats. Thank you.

Hi Doug, Thank you for your review and for taking the time to provide us with your feedback on your Explorer cruise with us this season. We are so happy to read you found the team on board nice and very pleasant, this is wonderful to read. Please be assured your feedback is well received and very important to us at Sail Croatia as it is only with such feedback we can improve our experience for guests, where possible. Your comments and suggestions have been passed onto each of the relevant departments and we are very grateful for this. Space on board and in our kitchen is very limited, so we do try our best to provide a selection of meals to suit everyone and catering to dietary requirements, however this can be difficult with such a small amount of space. We wish to thank you for joining us this season!

Thank you for your review Craig. We offer a range of cruises departing on various days during the week. On all our boats, we have a strict midnight curfew - music is turned off and those that wish to continue into the evening / early morning, are encouraged to do so in the towns so that those onboard can get some rest. We are unable to enforce this on other company boats however, we do wish that night peace is respected at all times. We appreciate all your comments, thank you.

Hi Ian - Thank you for your review. We hope you enjoyed your time in Croatia. We appreciate all your comments. We don't include paddleboards or canoes I'm afraid, however at times past guests may leave their water toys onboard for others to enjoy, or these can be purchased at local markets to enjoy at swim stops. Mooring in to each harbour is reliant on port authorities and when given the go ahead, at times there may be a delay. Our chef aims to provide fresh meals using local produce each day from their small gulleys, and we can of course cater to any dietary requirements you may have. Thank you again.

Thank you for your review - we are pleased that you enjoyed your time in Croatia and we hope that the issues onboard didn't detract from your overall experience.

Hi Elise, thank you for your review! We are really pleased to hear you had an amazing trip with Kiko, thank you. Breakfasts onboard aren't included as our guests have the flexibility to budget for all meals whilst onboard and generally, the group will chip in to purchase groceries for the week. We're really happy to hear you enjoyed the excursions offered. Sails will be raised if winds allow and if the skipper can do so in a safe manner. We aim to get a good balance between land vs sea, so that guests can enjoy sailing on the Adriatic as well as enjoying time at each destination, so getting the balance just right to suit everyone, is what we aim for. We understand that guests were advised that the last night onboard could be enjoyed either onboard or in Split town - we do hope you got to enjoy your evening in Split, as there is so much to see and do. We thank you again for your review and hope to have you join us in the near future.

Hi Mike, Thank you for your review. We have our Sail Croatia check-in stand near the Marina for all guests upon arrival, and you are generally greeted by a Sail Croatia representative. I have checked our internal records, and cannot see that this was raised with our Operations Team so I am unable to comment on how you were greeted by a non-Sail Croatia staff member. I am however pleased to hear that the Manager was helpful throughout your journey, as no incidents were raised with us for the duration of your week in Croatia. We do hope that any issues that may have arisen did not detract from your overall enjoyment, especially as you have travelled with us in the past and had a wonderful experience. We do hope that you will join us again in the future Mike.

Hi Rey - thank you for your review. We appreciate you taking the time to review your cruise. Upon checking our reports, I can see that a mid-week cabin service was complete, including bedding and towel change on your boat - I could not see any issues being raised by yourself to your Onboard Representative. If this was missed for any reason, we would hope that guests would highlight this to their Onboard Representative. We understand that there was an incident onboard and our Rep, Captain and crew were on-hand to assist where possible. All swim stops are monitored and a member of staff is always on watch to ensure the safety of guests. Our Captain will chose the best secluded bays, these are in a variety of exclusive locations for your enjoyment. Thank you again for your review.

Hi Sharon, thank you for your review. We are pleased to hear you enjoyed the cruise and cycling aspect, and we hope you enjoyed Croatia as a whole. Port taxes, entrances into the Mljet National Park are at an additional cost and are highlighted on the itinerary, and also the port taxes are mentioned on your invoice. Sorry if this was not made clear. At maximum capacity, we have 2 cycle guides. However, as this departure date was not at full capacity, we had 1x guide scheduled. We do hope that this didn't detract from your overall enjoyment on the cruise Sharon. Thank you.

Hi there Bob, Thank you for your review. We appreciate your comments and we have taken your suggestion onboard, thank you. We hope that you were able to enjoy the cruise onboard Tuna with its amazing crew and your fellow travellers. Thanks again!

Hi Karen-Anne, Thank you for your review - it is appreciated. We are sorry to hear that the breakfasts became repetitive, this is certainly invaluable information that will be passed on to our Operations Team for quality purposes, thank you. We really like the suggestion of having deck chair covers and I have forwarded this on to the relevant team for future improvements. Additional towels can be provided upon request. The cabins are cleaned mid-week and not daily, I'm sorry if this was not clearly communicated. At times, there may be delays in to port, especially into the more busier locations such as Hvar. However, this will always be communicated to guests with alternative options provided. We will be looking into this further and we thank you for highlighting this to us. We hope that these issues didn't detract from your overall enjoyment in Croatia and again, we thank you for taking the time to review us!

Hi John, Thank you for your review. We appreciate your 4-star feedback rating for the food, and we appreciate your comments to improve the breakfasts which will be passed on to the Operations team. We hope you enjoyed all other aspects of the cruise and we thank you for rating the ship and crew 5-stars. Thank you.

Hi there and thanks for your review. It was a pleasure having you and your group join us this season and we are happy to hear your experience onboard was enjoyable, thank you for your 4-5 star feedback rating on your overall experience. We will be sure to pass your comments on to the Tour Leader. We are sorry to hear of your disappointment with the standard and plumbing issues. I have checked our records, and cannot see any reports raised regarding these issues. If we were made aware, these would have been rectified immediately, we thank you for bringing this to our attention to investigate further. Many thanks!

Thank you for your review - we are really pleased to hear that the crew were helpful and friendly. However, we are sorry to hear about the meals served. Our chefs try their very best to cater to a wide range of palettes however, we understand this is not always possible. We thank you for your comments on this.

Hi there and thank you for your review. We appreciate all your comments and suggestions, and we think that some of these can be implemented. I have passed your comments on to our Operations Team for suggested improvements, thank you. Generally speaking we have a guide and representative, one at the front, the other at the back of the group who are in constant communication and are able to assist wherever possible. We are also trialling new radio equipment, so all going well, we should see these implemented next season. I understand that on your cruise, there was a deviation from the original itinerary due to adverse weather conditions and due to this, you remained in Vis where our crew had organised a visit to the museum and wine tasting excursion, we hope you enjoyed this! Thank you for choosing to travel with Sail Croatia and we hope you enjoyed your time in Croatia overall.

Thank you for your review! We are really pleased to hear you enjoyed your time overall onboard Cristal with good food, lovely fellow passengers and some fun excursions. We agree with you there, the islands are simply stunning! Boris is a superstar! He is a prime example of a Sail Croatia Representative Extraordinaire! Providing guests with as much information as possible, so that they enjoy a fun, relaxing and friendly environment - we're really happy to hear he was a welcomed inclusion onboard. We are really disappointed to read of the unprofessional experience with some of the crew and also the hot tub heating issues, these have been highlighted to the Operations Manager to investigate further and we thank you for raising these concerns with us. Thank you again and we hope to have you join us again sometime soon!

Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!

Hi there! Thanks very much for your feedback and review of your Elegance cruise with us this season on board Esperanza. We're pleased to read you were happy with your accommodation on board the ship itself and also with the crew. I have passed your comments onto our Operations Manager in Split, thank you for your feedback here, we do really appreciate this. Thank you for joining us this season.

Thank you for your review. We appreciate your comments and hope that you enjoyed Croatia as a whole. Our chefs aim to provide meals to cater for a variety of tastes and are able to offer more of the foods you can eat daily. In regards to the AC, where there is a need for improvement, our representative is always on hand to ensure that standards are met but they are only able to do so if they are made aware. Thank you again!

Thank you for your review. We are pleased you found the staff excellent and polite, thank you. Our boats generally set sail during the day and arrive at their next destination anytime from midday - depending on the daily schedule with swim stops, the boats will usually arrive into port after lunch. Our chefs aim to provide meals that cater to all tastes, we understand that at times this may not be possible, however we hope you enjoyed some of the delicious Croatian cuisine.

Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.

Hi there and thank you for your review. We are sorry to hear of your disappointment with the cruise type you booked. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. Our Explorer cruise offers a balance between sightseeing, relaxation and socialising. This cruise is for those that feel they fit within the category of 'young professionals and young at heart travellers', however, is open to all ages over 15 years. As specified on our website, typically Explorer cruises will have an age range from mid 20s to mid 60s (as a guide). I do recall the phone call and advising that the average ages onboard were from mid 40's to mid 50's, and confirmed that the travellers onboard were between the ages of 27 - 64 years old. Unfortunately we were fully booked across all of our Navigator Cruises on your departure date and couldn't move your booking. So that you had all available options on surrounding dates, I offered the Navigator Return (South) cruise which would've departed on the Wednesday as this was the closest available departure, however didn't hear back from you. We do hope you got to enjoy some aspects of your cruise and hope to experience Croatia with you once again in the future.

Thank you for your honest review. We're glad the crew were amazing and were a welcomed inclusion on your trip! I see that you booked a cabin on our Standard ship (cost effective, small rooms, no ensuite) - we have descriptions available for each of our Navigator ship categories available on our website, so that you know what you're in for. We are always happy to provide additional information and answer any questions if need be :-). We try to get a good balance of on-shore vs off-shore experiences, so we do appreciate your comments here.

Thank you for taking the time to provide your review. We are pleased to hear you liked the overall look and feel of the ship, the cabins comfortable and the staff to be of great value. We are glad the breakfasts were plentiful and tasty. There is usually a variety of wines available onboard our ships, and if there is a particular wine you would like, the bartender can always try and source this for you. We are happy to hear you found the food presentation very good however, we are sorry to hear you weren't completely satisfied with the meal quality. Our chefs aim to provide a range of meals catering to all tastes, using fresh local produce however we understand that you didn't enjoy some of the meals offered so I have passed your comments to the Operations Manager to discuss further with the onboard chef. Thank you again.

Hi there and thank you for your review! It is great to hear that any reported problems were resolved. Our guides do mention after the group comes back from hiking that if everyone showers at the same time, water might run cold. Thank you for your feedback in regards to washing machine and dryer availability. We will be sure to look into possibility of adding this on board the ship.

Hi there, thank you for providing feedback on your Elegance Dubrovnik to Split Cruise. We are pleased to hear you enjoyed the luxurious cabins and thought the buffet breakfasts and staff were great - thank you. Our Elegance cruises are designed for mature travellers and couples looking for luxury and comfort, they are most popular with those aged 50+ years. These cruises provide an even balance of sightseeing, relaxaing, socialising, local cuisine, culture, Croatian coastlines and destinations, all whilst enjoying a luxury cruise. We provide lovely 3-course lunches daily, with fresh quality local produce for our guests to enjoy. In peak season, docking up can be delayed as traffic in the ports can be very busy, however the Captains strive to get to each destination as early as possible to ensure you have the most time in each port. We are really sorry to hear we were unable to get to port earlier on the day mentioned - we will alway try to find an alternative option such as water taxis if the delay is longer than anticipated. Delays can be due to a number of factors including port authorities, delays with other boats and weather. In regards to the drink prices, they range from £18 - £40 (180 - 380 Kunas) for a bottle of wine. We include 2x500ml water bottles daily. In light of your feedback, from next season we will be introducing water coolers as opposed to water bottles on all our cruises. We hope you still enjoyed Croatia as a whole, and we appreciate your feedback. Your comments regarding different meal options have been passed on to our Operations Manager. Thank you again for your feedback.

Hi there, thank you for taking the time to provide feedback regarding your Hike cruise It is fantastic to hear that you found the crew on-board helpful, the food great and the sights lovely. However, I am sorry to read that you found some miscommunication on-board. In the booking process, the reservations team are on hand to answer any questions you may have, and pre-departure documents are provided on the Online Account prior to your cruise. Upon boarding the ship, your Sail Croatia Representatives carry out a briefing where they cover all aspects of the cruise, from the itinerary to emergency procedures, they are also available during the entire week to assist guests. On some occasions, the itinerary is subject to change - this can be due to weather or restrictions at the ports. Thank you again for your feedback.

Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.

Thank you for providing feedback on your Explorer Dubrovnik to Split cruise. It's great to know that the crew were great and that you enjoyed the places visited. I'm sorry to hear about your bathroom. We have strict procedures in place for any issues that arise whilst on our cruise and upon checking our reports from last season, I could not find any notification from you to a member of staff regarding this. Had a member of staff been made aware, we would have rectified this immediately. The Wi-Fi onboard is subject to data limits and network coverage whilst at sea, however I have passed your comments onto our Operations Team so they can check if additional upgrades are available. As standard procedure, our crew and/or representative should provide you with arrival and departure times at each destination daily so that you can plan your day - we will investigate what had happened here. Thank you again for your feedback.

Thank you for your feedback on your Elegance cruise. We are pleased you enjoyed your accommodation on-board Romantic Star and found the captain and crew to be wonderful - your comments will be passed on to them. Tea and coffee is available 24/7 for a small fee. In regards to unlimited water, in 2017 we will be installing water coolers on all our boats which reduces the need for plastic bottles and is more environmentally friendly. We understand that food is an important part of your cruise, and I am sorry that you found the food was salty and overcooked. We aim to provide high quality meals using local, fresh produce and we are always looking to improve our services. Your comments regarding the food have been passed onto our Operations Team to look into further. With the itinerary we try and cover as much of Croatia as possible in the time we have, Mljet is a popular destination due to its national parks and I'm sorry that you felt this could have been missed. Sometimes delays can occur when docking at ports due to traffic, weather and scheduling - the Captains try their very best to ensure they dock up as early as they can and our captain and/or representatives are to keep guests updated arrival times. Thank you again for taking the time to review your cruise.