- Anonymous, 02/11/2024 23:01, Travelled in a Couple
The guide, Anita, was excellent. Charming, efficient and most helpful. It was a joy to have such service. I cannot recommend her too much. The crew were very helpful. Food not so good- too much overcooked meat, just one fish dish in 7 days.. Good bar service. Most enjoyable party after the captain',s dinner- lots of dancing ! I did not engage in excursions, as too strenuous for my age.. Others enjoyed them.. Cabin fine and very efficient and pleasant cleaner.
- Michael, 24/10/2024 13:59, Travelled Solo
We were a group of friends (8) who joined Sail Croatia for the Dubrovnik to Split 7 day cruise. The cabins were comfortable, the bathroom more spacious than the normal cruise ship. With only 40 people onboard I was concerned that we would be in each others pockets. There is more than enough space onboard to ensure you can read a book quietly if you want. The staff on our cruise (Salve de Mere) were supurb, from the maid throufg to the Captain, we were all in excellent hands. I loved the fact that we docked in small ports each night so we could enjoy local restaurants and bars. Each morning we stopped for a swim...as it was late season a few of us decamped to the jaquizzi where we had pre lunch cocktails...great fun! Each afternoon we were given options of excursions we could take, from walking and exploring, to bike rides and wine tasting. I would probably give the Buggies a miss as you travel in convoy at about 20kms per hour...very boring and a waste of money..
- Simon, 23/10/2024 11:31, Travelled with Friend/s
Wonderful ship and crew were very accommodating.
- Anonymous, 22/10/2024 08:27, Travelled with Friend/s
The crew was fantastic. Very friendly and accommodating. We were kept informed on a daily meeting about changes and weather situations concerning our travels. V our guide was great, suggesting restaurants and other things about the Croatia people. I would choose to do this trip again. It was a vacation of a lifetime! Most people were not happy that coffee couldn't be have after 9:00 am.
- Rick, 10/10/2024 17:24, Travelled with Friend/s
Our tour hosts Ivan and Lucija were wonderful hard working guides. Thanks. Lucy and the rest of the kitchen staff were amazing. Thanks. The ship, crew and captain were amazing. Thanks. To be at a beautiful Croatian port, on the Adriatic sea in the morning and not allowed to have any type of coffee on the ship till 7:30 is a sad fact.
- Rob, 09/10/2024 16:36, Travelled with Friend/s
Loved the week on the ship. Met some great people. Mostly from Australia, UK and USA. Particularly enjoyed the swim stops. Great food too. Be aware though that the ship docks late afternoon in each location so some of the advertised shore excursions will not happen. We found this disappointing and would recommend Sail Croatia only promote those excursions that have a realistic chance of going ahead.
- Rhys, 09/10/2024 09:12, Travelled in a Couple
Staff was great. Especially Klara and Pamela. We enjoyed the swim stops and island stops. The meals were so so too much fish for my liking. They’ve in our room didn’t work for 1/2 the week. The tours were great, Capains dinner/dance and wine tours as well I would include gratuity in the price and/or arrange for credit card payments for on board liquor purchases for some people I spoke to were surprised they needed so much euros at the end of the trip which may have an effect on gratuity’s We would highly recommend Sail Croatia to anyone that asks us
- Rick, 08/10/2024 13:54, Travelled with Friend/s
Hi Rick, thank you for your thoughtful review! We’re thrilled to hear you enjoyed the swim stops, island visits, excursions and Captain's Dinner, and we appreciate your compliments about Klara and Pamela. Our chefs always aim to provide a variety of exciting dishes, however we understand that tastes can differ. Your comments will be passed on to our culinary team. Regarding gratuities, we want to clarify that tipping is entirely optional and at our guests' discretion. While we provide guidance for those who inquire, there’s no pressure, and any amount is appreciated by our crew. Thank you for your recommendations, and we hope to welcome you aboard again soon!
Great crew all round. Extremely professional and courteous. Very high standards of comfort and cleanliness. Very professional Tour guide , perfect touch and interaction with all passengers. Only complaint is breakfast is too early to close at 9.00am, also it was a direct shut down at that time. Even at 9.o5 am the coffee and tea was closed, leaving the only option was to purchase. Tea and coffee. That station should be available all day subject to cruising condition.
- Graham, 08/10/2024 09:07, Travelled in a Couple
Beautiful Croatian coast and a good crew
- Tony, 07/10/2024 12:52, Travelled in a Couple
The food. No need for a 3 course meal at lunchtime. How about a salad type buffet. Anyway, the quality of the food left much to be desired(too stodgy. Breakfast hot food wasn’t kept warm Cabin was good, especially the shower No swimming spots as advertised Sail Croatia staff excellent, crew not so Bicycling very good. Excellent concept
- Anonymous, 07/10/2024 08:25, Travelled in a Couple
Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!
Swim stops were cancelled due to weather without consulting passengers. Some activities were cancelled either because of equipment malfunction. A better hostess would be good.
- Malcolm , 07/10/2024 06:54, Travelled with Family
Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.
The crew did a great job making us as comfortable as possible. Our cycle guides were exceptional. The trip could only have been made better with better/newer boat.
- Darrell, 07/10/2024 06:47,
Lots of great people on this trip including two great guides and the ships crew. The biking was challenging and fun though 32 people are rather a lot to organize. The boat was not as good as we hoped, but probably our fault as we thought we had gone premium plus rather than premium. Cabins were very small and the food was OK but not great.
- Peter, 02/10/2024 23:12, Travelled with Friend/s
Good communication before trip. Attentive staff during our trip. Nice hand off after our trip.
- Paul, 30/09/2024 14:35, Travelled with Friend/s
Places we visited, people we met, local culture.
- Craig, 30/09/2024 11:29, Travelled in a Couple
Firstly I would like to point out I have absolutely no issues with the staff whatsoever - they each deserve 5 stars as they were all so welcoming and helpful throughout the trip. Special mention for Marin, the best host we could have asked for arranged some great nights and made sure everyone was included. My main issue was that the week was poor value for money, the food was ok but I have to mention the BBQ night, 25 euro for what can only be described as a car crash. When I was offered it I was expecting a real bbq on the port but no - the meats (poor quality I’ll add) were grilled in the usual kitchen not on any sort of bbq - genuinely left me feeling ripped off. Drinks on the boat are extremely expensive for what they are, poor quality sprits other than real JD, and still charging full price. Excursions are overpriced we did the canyoning and it was not worth 75 euros at all. Any transfers to ports clubs or bars are always charged and EVERYTHING is cash only - disappointing.
- Anonymous, 30/09/2024 10:45, Travelled with Friend/s
What a beautiful country to explore. The boat and the crew was excellent. Massive thank you to our wonderful tour guide Klara, her knowledge and laughter all week was amazing…..she needs a pay raise 😂👍.
- Adrian, 30/09/2024 08:36, Travelled in a Couple
It's ok
- Navi, 30/09/2024 05:10, Travelled Solo
The Croatian islands are so beautiful to see when biking. The EOS ship was not as nice as other pictures on the website. The staff were all pleasant. Vegetarian options were limited. Despite rain, the staff worked very hard to reroute us and gave us a wonderful experience.
- Anonymous, 27/09/2024 19:47, Travelled in a Couple
The cabins were cold and the first nigt on board the boat we could hardly sleep due to the chill in the cabin. We could not control the tempreture in the cabin. The cabin had lower standard than we expected. The food served on board was not good.Breakfast was good but lunch and grill could have been better.. I had the feeling during the trip that we were alwayes in a hurry. and the cykling tours not relaxed.Not much time for fotos or to observe the scenery etc. Nevertheless we enjoyed the trip.The staff was friendly and helpful at all times.
- Pall, 26/09/2024 17:53, Travelled with Family
Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.
We did a Sail Croatia hike trip. Sail Croatia knew ahead of time some of the people were unable to hike but were interested in the islands we were visiting to see the towns and the history. I would have expected that the coordinators would have given suggestions for things to do and historical information. If you weren't hiking you received limited attention.
- Greggory, 26/09/2024 03:02, Travelled with Friend/s
Had a great trip. Anthony and Matea were wonderful Captain and host.
- Anonymous, 25/09/2024 10:11, Travelled with Friend/s
Anton and Karla our cruise / bike leaders did well with the large group of cyclists that were on-board the Princez Diana. Delaying a couple of rides due to weather and adding an additional ride for the island that we missed due to the weather. However, some of the riders did not like the fact that the additional 20km added for this additional ride were not given the option of missing it as it was stated before the start of the ride the group was told the additional ride would be optional. The kitchen staff were outstanding with excellent choices made for B / L and Dinners that we were given on the boat. I would've appreciated coffee included with lunch or dinner though not just breakfast. As for the room (Cabin #5) it was adequate as we did not have a working safe - staff said someone would fix it but that was never done. The venting in the bathroom was not good and the annoying relay pump sound was pretty bad when anyone was using water on the boat. I would recommend the cruise.
- David, 23/09/2024 14:42, Travelled in a Couple
Best way to see Croatia by Boat and Bike. Biking tge islands on ebikes is the only way to go!!! Fantastic. Staff and Crew were awesome. Food was Great. Chef was awesome and full of exuberance. I only downgraded to 4 stars due to Cabin comfort. Need better air circulation and climate control for sleeping.
- John, 23/09/2024 10:06, Travelled with Friend/s
I was very happy with the tour. The crew was happy going and all operations were smooth, The guides were well qualified, engaged and expressed kindness towards the the guests every day of the tour. Indeed a very good experienced, the second time I go with Sail Croatia in the beautiful area. My suggestions are: 1) Slow down the bike tours, make more brief stops to enjoy the splendor of nature. 2) Make the diet more in accordance with environmental and dietary recommendation (less meat, more vegetables and fruits). Furthermore, take measures to reduce food wast. As a first step, measure the food waste on board and calculate how much it costs. 3) Express your concern for nature in the selections of all materials and operation; including detergents, sorting of waste, motor efficiency; even the use of sails when possible. 4) Improve considerably the quality of the coffee you serve. For many people a good cup of coffee makes even a rainy day bright and sunny.
- Tryggvi Felixson, 23/09/2024 08:47, Travelled with Friend/s
Boat was pretty good, weather was rubbish, staff were very good but organisation needs some work! Lots of defects on the boat. Rain, thunder and lightning almost every day. The check in, shopping and hand over was utterly chaotic. Sail Croatia need to do a deal with the supermarket to take an order and deliver. There were hundreds of people, traffic chaos and no trolleys to be had.
- Nick Wilmshurst, 23/09/2024 06:45, Travelled with Friend/s
The week was great, with fun excursions and a great host to introduce all activities as well as keep good company with us. Regarding my personal experience, below are areas of improvement: - price of drink: when the price of drinks at a bar is cheaper than the boat’s happy hour, we ask why? - weather-caused delays: our week was impacted by not great weather, though it wasn’t raining with not too strong winds the captain didn’t even want to move away from dock so we could at least have a swim spot at a secluded space rather than be docked in town for 2 nights, feel like the crew didn’t try their best to compensate for lost days docked in one place. - known surprises not shared with passengers: on my trip the guide left before day 7 ended, with most of the crew also not there on the evening of day 7. When all pax pay for a week of fun, it is disappointing that this was not met, with Sail Croatia asking the guide to leave early so he can begin another cruise. - serve coffee on day 8
- Anonymous, 21/09/2024 01:10,
Hi there. Thank you for your feedback and for sharing your experience with us. We're glad to hear that you enjoyed the excursions and the company of your host during the week. We appreciate your constructive points and will certainly review them with our team. Regarding drink prices, we aim to offer a variety of options at cruise competitive rates - we take your comments on board. With weather-related delays and amendments to the itinerary, safety is always our top priority. I have checked with the Captain and Crew and the weather was very unfortunate during your entire week onboard. We were sorry to see that some swim stops were not possible and you remained in Korcula for 2 nights, as a result of the unusually poor weather conditions and this affected your trip and experience a great deal. As for the guide’s early departure, we apologise for any inconvenience this may have caused. As the cruise ends at 9am in the morning, coffee is generally only available at before this time.Thanks again for your valuable feedback, and we hope to welcome you on board again in the future.
With Sail Croatia it is really for those aged between 18-28. Anyone above 30 and you feel a little out of place. These days everyone is traveling in groups of 2-6. Gone of the days of solo travellers from my recent sail where there was only 4 of us solo travellers. It does make it a little harder to meet people but I guess at the end of the day it really is a luck of the draw. It definitely is a good experience. Just prepare to be oboard with a bucket load of aussies haha
- dan, 19/09/2024 23:05, Travelled Solo
We reserved a few years ago but then the COVID Pandemic landed. We had to cancel and Sail Croatia were so great to deal with. A full refund no hassle. We rebooked six months ago and just returned home. We were on the ESperanza Dubrovnik return. Boarding was easy. We met with Mia the cruise director. Such a lovely warm kind person. She was so organised . We got great information and recommendations where to go when ashore. The food was very good . Anna and Antonio were our servers and bar tenders. Nothing was too much trouble to them. The weather was not the best but the captain and the sailors had to rearrange the itinerary to avoid the rough seas at times. We felt safe at all times and managed swim stops in secluded bays every day. Overall we loved it. We made new friends who we will keep in contact with. Two small areas that could improve. The hairdryer in the room wasn't great so I'm told. Also the ladders for getting back onboard after swimming need to be longer. Excellent.
- John Philip Collins , 19/09/2024 18:40, Travelled in a Couple
This is a well organised & experienced company who deliver what they claim. We visited scenic port villages, ate well, did some cycling (not as much as we wanted due to inclement weather) and made new friends from around the world. The crew & guides worked really hard to meet the varied needs of the guests.
- Frank, 19/09/2024 05:23, Travelled with Friend/s
Captain very good at choosing swim locations and avoiding some inclement weather. Food/drinks/service & guides all good and great choice of ports of call. Engines noisy with downstairs cabins at back of boat.
- Anonymous, 17/09/2024 07:55, Travelled in a Couple
No snacks and coffee service only a few hours a day? Also couldn’t get a beverage while band was playing? Boat lost revenue during entertainment because couldn’t access the bar
- John, 17/09/2024 05:00, Travelled with Family
The mix of people (staff and passengers) was great.
- Alan, 16/09/2024 17:50, Travelled in a Couple
Cheap! Great value and really like close to shore docking. Excellent staff, very friendly, helpful with suggestions, and knowledgeable. Rough edges: Broken stuff, no food choice at lunch.
- RL, 16/09/2024 05:56, Travelled in a Couple
Fabulous trip great meeting people worldwide the islands we stopped at were amazing tour was well a organised food was ok drinks were very expensive on the boat I think a lot more drinks would be served if this was not so excessive also hidden costs should be told up front paying for national parks and also the city tax was a lot more expensive than hotels city tax ?why ? we paid 3 times more than normal city tax when i questioned this I was told this was for staff for lifting bikes on and off ? is that not part of the holiday fees? need to be up front to people with all these charges shame only thing that put dampner on an exciting holiday
- mario, 15/09/2024 18:42, Travelled with Friend/s
Dear Mario, Thank you for your recent 4 star review. I'm pleased to see you had a fabulous time on-board your recent Cycle Cruise, and you appreciated the organisation of the tour. We do advise on our FAQS, and also your Online Account that there is a "A local payment of 40 Euros per person is payable onboard your Sail Croatia Cruise. This payment incorporates port fees and tourist taxes throughout the week and is subject to change." so that is not a surprise to guests when on-board the cruise. Thank you for your feedback on the food and drinks, this is appreciated and will be passed onto our Operations Team. We do appreciate you as a valued customer of ours and are glad the feedback raised in your review did not deter you from having a great time on board. We hope to welcome you again in the future!
Sail Croatia needs a boat dedicated to solo only travellers. My experience was fun and thoroughly enjoyed it although it was somewhat difficult to socialize with others as they were glued to their friend until roughly day 5 where everyone started to branch out and really connect as a group.
- Anonymous, 11/09/2024 12:41, Travelled Solo
- Justin , 11/09/2024 08:40, Travelled with Family
We had a great time, all 28 people from all over the world, got on fantastically well. The bikes were of a good quality and everyone managed to get on really well with the e-bike I would have liked some longer rides, the longest ride was only about 50 kms, I would have liked to do this every day. The sail Croatia jersey, should be free to all and a day set aside when everyone wears it. I was the only person that bought a jersey and it certainly was not worth the £50 paid. We only swam off the boat twice and this was something we were looking forward to, This trip is not cheap and I realise we had one of the better boats, but with payment of food when off the boat and more expensive drinks when on the boat, our limit of spending was soon exceeded, to be then expected to pay for tips and what was an expensive payment was above what we could afford. The crew should not have to rely on tips and should be covered on the initial spend. I would be happy to talk more if requested.
- Martyn, 09/09/2024 07:39, Travelled in a Couple
Well it wasn’t Great, the crew were bored
- Brian, 03/09/2024 06:56, Travelled in a Couple
The combination of riding to touring was great. Last couple of days would have been nice to have some more cycling but I recognize this is dictated by the size of the island.
- Ian, 02/09/2024 12:17, Travelled with Friend/s
The crew was amazing. From Andre our server to Matek and Christiana the sailors, everyone was friendly, helpful and competent. The cabins were small and cramped. Not much storage space. But we were only in our cabins to sleep or shower. Katarina and Mila were excellent cycling guides. Meals were substantial- no need to ever go hungry! It would be great if there was some decent coffee at breakfast. The coffee was terrible! The cycling was made easier with the e-assist bikes. One suggestions is to divide the cycling groups. Those on e bikes and those on standard bikes. Those on e bikes were always waiting for the standard cyclists to catch up. It felt like we were constantly interrupting our ride.
- Anonymous, 30/08/2024 21:03, Travelled with Friend/s
The bedrooms for 3 people are just not big enough. The other people on the boat ruined my experience and expectations. Only good thing to come out of this trip was the bartender who was amazing
- Nathan , 26/08/2024 02:40, Travelled with Friend/s
Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.
The tour guide needs to be more involved with the people on the boat. I understand that they might have been doing this for weeks already but the guide is the person who drives the moral on the ship, if they don’t want to get involved and leave it up to the group to make our own experience that is poor. Lucky the group of people I went on with was amazing and that alone is what made my trip. Certain experiences were cancelled months before we went on the boat and had no prior warning to these cancelations which for me were the only reasons why I signed up for sail Croatia. If Sail Croatia had known about the issues on Hvaar and Markaska then months before the boat had set sail an email should have been sent out to people and offered refunds for trips. It borderlines on a scam that people were sold an idea that was never going to be delivered.
- Alexander , 23/08/2024 11:11, Travelled with Friend/s
Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!
We had a nice trip on kingfisher. Our captain and hostess were nice and helpful on making our trip enjoyable. Thank you for a fun trip. A few recommendations yo improve the experience: 1. Please tell the guests to bring more cash for mooring fees and dinners. 2. It would be nice to spend the last night on an island vs split. You can just move check out to 10 am and that would really be a nice way to end the trip. 3. The 42 Lagoon catamaran only has 3 cabins if you use a skipper so that is an important description item as the skipper takes one of the cabins. When they sold us the catamaran they sold it to us as if it could sleep 8 people which is incorrect. It can only sleep 6 guests with a skipper.
- Jean , 22/08/2024 16:52, Travelled with Family
Dear Jean, Thank you for your review and for sharing your experience on Kingfisher. We're glad to hear that you enjoyed your trip and found the skipper and hostess helpful. We appreciate your recommendations and we agree that bringing extra cash is a good idea for mooring fees and dining, so that guests can prepare accordingly - we also outline this in our Pre-departure information provided. While we understand the desire to spend the last night on an island, late check-out is not possible due to the extensive safety checks and cleaning required before the next departure. Our website correctly states that this vessel has 4 cabins that can accommodate 8 guests. It's common in the sailing industry, particularly in Croatia, for the crew to use the salon area as a double bed if all cabins are occupied by guests. Thank you again for your valuable input, and we hope to welcome you on board again in the future.
Thoroughly enjoyed the trip. Excellent exercise to work off the meals! Our guides were super, well organized, and very hospitable. Met people from all over the world. Comfortable ship, Well organized itinerary. Enjoyed the swimming, particularly on hot August days! One thing to note is that it was not clear on the website nor from the saleswoman with whom we corresponded if the "total ascent/descent" for a day is combined ascent & descent or the amount one ascends and additionally descends. It is the amount one ascends and then descends as well. For example if a day's total ascend/descend is 640 meters (as ours was listed on Day 3), that means you will climb a total of 640m and then descend a total of 640m.
- Anonymous, 21/08/2024 00:23, Travelled in a Couple
The staff were all impressively friendly , helpful, knowledgeable , accommodating and extremely hard working.. The communication regarding daily rides, activities were impressive and able to be flexible when needed The other guests made the trip exceptional sharing the boat and bike rides but life experiences and stories. We are confident we made friends from around the world that we will maintain and see in the future
- David, 19/08/2024 09:16, Travelled in a Couple
Our boat was a huge let down, we were told when we booked that we would be on a boat with more people than we actually had, we were also shown photos of a boat that was MUCH nicer than the one we were put on. We had no deck chairs/loungers on the top of ours so there wasn’t a space to fully relax an unwind. Almost zero shade on top as well so the only place to lay and relax was in bed which was uncomfortable as well. One shower for 24 people (plus crew), and you had to hold the shower head as it had nothing to mount to. The bed wasn’t big enough for me to lay in so every night while sleeping I had to scrunch my body up, it was also extremely hot below deck while trying to sleep this made it more difficult to get a good nights sleep. Overall it was a let down, if I were to do it again I would want to go on a boat that should actually be in operation, unlike the mala Kate which is what we were on. If it weren’t for the great people I was with then it wouldn’t recommend it to anyone.
- Tom, 19/08/2024 07:31, Travelled with Friend/s
Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.
Some more thought into the details would be recommended. I.e having food that suits the cultures on board/having an option for those that don’t eat fish/seafood for example. Some rooms Air Con didn’t work Some of the decisions and recommendations for activities dinner etc seemed strange and almost like there were “kick backs” or back scratching for certain places vs others. (Some of the organised dinner recommendations weren’t good) Lots/most of the activities that we saw online were not available. The boat owner needs to be much more friendly, less grumpy and controlling. Some of the logistics around swimming stops were obviously just to suit the boat and to be the most fuel/time efficient, which meant we were sometimes docked too early or swimming with boats passing by, not the crystal clear water advertised. Some of the staff were doing the bare minimum. The rep has potential but was barely engaging with the guests above giving a talk each day after lunchtime.
- Levi Smith , 13/08/2024 05:33, Travelled in a Couple
Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards
I was lucky enough to get the best group of people and best crew. But all I can say is that booking the ensuite boat for navigator is definitely all you’ll need for a week. You’ll have more fun on this boat if you’re solo or with one or two mates. If you’re travelling with a bigger group of friends you should think about selecting a nicer boat.
- James, 07/08/2024 00:34, Travelled Solo