Hi David, thank you for your review. We are pleased to hear you enjoyed your time with us previously, however we are very disappointed to know that your experience was not to the same expectations as your previous cruise with us. Our chefs aim to provide a variety of meals using fresh, local produce. We are sorry you did not enjoy the meals served - your comments here have been passed on to the Operations Team to discuss further with the onboard chef. We aim to provide a great balance between land vs sea, anchoring in secluded bays for our guests to enjoy a swim stop each day. The pre-departure information is emailed to guests 1 week prior to departure. This is also available via your Online account once your balance payment is made. All the information for check-in is readily available for you. We are very disappointed that you won't be recommending us going forward, your experience onboard is not a true indication of our Sail Croatia cruises and high expectations for customer satisfaction. We do hope you are able to join us in the future, so that we can ensure your time with us exceeds expectations. Thank you.

Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.