Tour guides were really great. Rides were awesome. Food was mediocre, but the rooms could be GREATLY improved for little cost. A thicker mattress, better sheets and a nicer comforter goes a long way. Also, we believe the pictures on your website were misleading for the accommodations.
- Anonymous, 27/05/2024 08:20, Travelled in a Couple
Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.
Was a fun trip and weather was fantastic. Only down side was the quality of the boat and the quality of the food. Food was bland, stodgy and without any vegetables or salad. Boat had many issues including no hot water, door handle fell off and air conditioning didn’t work. However the crew was genuine and friendly.
- Phillip, 13/05/2024 06:49, Travelled in a Couple
Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.
The weather was poor this could not be changed and it meant itinerary had to be changed. We stayed in Lombardo two nights and in Stari Grad by car ferry two nights. In both cases the marinas were very close being Korcula and Stari Grad. There was nothing to do where we did moor. That seems cheap or just wanting to reduce work in unloading and loading of bikes. The bike rides were largely on main roads. This was not clear in advertising material.
- Barry, 22/05/2023 04:27,
Hi Barry, Thank you for taking the time to provide us with your review. As the weather was challenging, the Captain indeed had to adjust the itinerary. We received wonderful feedback across our departures from other travellers regardless of the weather so we are sorry that in this instance, alternative activities were not up to your expectations. Our advertised Cycle Croatia routes have a detailed outline of the daily itinerary on the website where we include that a ride makes its way through the many villages on the island and their picturesque stone houses via paved and gravel roads. We do appreciate your feedback and we hope to see you again with us at another time when the weather will hopefully be better!
Paniers on bikes, better quality food and choices, better communications
- Glenn , 26/09/2022 02:25, Travelled with Friend/s
Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.
We had a great time, exceeding our expectations. The guides were excellent, knowledgeable and friendly. The only negative was the food. Breakfast was fine but better quality coffee and juice is needed. Unfortunately the other meals can only be described as brutal. There were so many meals not eaten it was a waste of money for the ship. Too much salt and not enough salads. Prior to exercising and just following exercise it is difficult for the body to process such food. We would happily pay double the current food allowance to improve this situation. The cook needs to look at the guest profile and judge the style of food accordingly ( nationality, sex and age ). Is it a case of all ships cook the same meals on the same days , if so maybe this is part of the problem.? Also a daily menu should be displayed on the notice board to enable guests to choose what/how much they eat. I am aware that space is a factor but it would be very easy to improve the quality and reduce the waste. Good luck
- Hilary, 04/10/2021 13:42, Travelled in a Couple
Hi Hilary, Thank you for your review. I'm pleased you had a great time on our cruise and to hear that it exceeded your expectations is just wonderful! We know that your guide Ivana would have provided you with a wealth of knowledge, and detailed history about each destination. It's lovely to hear you had a nice time Hilary and after reading your feedback for breakfasts, you rated this 5- stars, and would highly recommend our cruise to others, thank you. However, we are disappointed to read of your dissatisfaction with the lunches onboard, mainly being too salty or not enough salad. Our chefs generally create a meal plan for the week, and aim to provide meals using fresh local produce, catering to a wide range of palettes and tastes, however we understand that this is not always possible. If our chef is made aware, they will look to make immediate improvements for the overall satisfaction of guests onboard. All your comments have been passed on to the chef via our Operations Manager and we will look to improve our services wherever possible. Thank you.
No air conditioner working half the trip No fitted sheets Heads very basic, door does not close Boat should stop off for a swim every day during transit Cycles were in great condition
- Michael , 21/09/2016 07:22, Travelled in a Couple
Hi there and thank you for your feedback on our Cycle cruise. We are pleased to hear you found our bicycles to be in great condition. We see that you were booked on our Ensuite boat - we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type. We recommend booking a room on our Premier boats if you prefer air-conditioned cabins. I'm sorry to hear you had an issue with your door - we have rigorous processes in place and upon searching our records, I couldn't see that you had raised the door issue with a crew member or representative. Had they been made aware of these issues, they would have rectified this as soon as possible for you. Swim stops generally take place daily however, at times it may not be possible due to the weather conditions or guests on the boats requesting to get to the next destination earlier. If it isn't possible, your captain/crew would advise the reasoning behind this. We hope you had a great time overall.