My partner and I had a great week on Sail Croatia thanks to Lauren, Mateo and the other crew members. The weather was average but Lauren went above and beyond to maintain morale and organise alternative activities. The crew were very easy-going and friendly and we enjoyed learning about Croatia from them. Our only suggestion is to Sail Croatia directly - we think the itinerary could be improved. The Sail Croatia website states the white water rafting is available on the Split to Dubrovnik tour (which was not the case). We also would have appreciated more time exploring the towns as opposed to spending hours at swim spots.
- Maya, 24/09/2024 10:22, Travelled in a Couple
When they tell sail Croatia is one of the best weeks you’ll experience they aren’t lying!! Met the most amazing people, made the most amazing friends and got to experience some amazing scenery! I’m so grateful for our trip leader Ceili was an absolute legend I felt like she was one of us, she was so helpful, took the time to get to know us all and spent most of her time with us! The crew on the boat were incredible, so friendly, helpful, made sure everyone was happy and also joined us for a good time! So grateful and I couldn’t recommend this enough and I’ll be talking about it for years to come!! Big shout out to the crew on TRVDI you bloody legends thank you for giving us the best experience possible!!!
- Emma, 31/08/2024 15:50, Travelled Solo
This trip was seriously one of the best experiences ever! We had an amazing crew, a great group of people and we visited some of the most beautiful places! Our ship was so much nicer and more spacious than we expected, the beds were comfortable and the air conditioning was amazing on those hot days! The swim stops were so beautiful and refreshing and exploring the islands and towns made for a perfect balance of a relaxing and activity filled trip! Dino and the rest of our crew were amazing, they worked so hard to make sure we had the best experience and nothing was ever too much trouble for them. Dino was fantastic, he was so friendly and welcoming and it felt as though he genuinely cared about us, taking our concerns seriously and taking care of any issues that came up.
- Emma, 23/08/2024 14:47, Travelled with Friend/s
Had the most insane trip onboard the Pacific. Couldn’t ask for more with our tour guide Dino. He was so helpful and went out of his way to assist us in anything we needed. Even when some of the clubs were closed due to local happenings Dino sourced down the next best places to go and helped make the night the greatest it could be 😌😌
- Lucy, 23/08/2024 14:31, Travelled with Friend/s
The people - other travellers and the crew - are the highlight of this trip. Recommend for those who want to experience Croatia with new friends 😎
- Isabelle, 23/08/2024 13:31, Travelled in a Couple
Matilda was amazing! The desserts weren’t the nicest and breakfast should have been a bit later but the rest of the crew were great too!
- Lauren, 21/08/2024 05:43, Travelled with Friend/s
There’s wasn’t as many activities as I though there would be. The food wasn’t great and there was no food to snack on aka chips. I feel like since the towels weren’t drying they probably needed to be changed more often. My towel was wet all the time when showering. Sanja was great, crew were all fabulous. Sanja was well informative on each island and was very honest in which activity was better to do which was great.
- Olivia, 20/08/2024 16:34, Travelled with Friend/s
Dear Olivia, Thank you for your review and for sharing your feedback about your recent Sail Croatia Navigator cruise experience. We genuinely appreciate you taking the time to provide us with your thoughts, as it helps us to continually improve our services. We are pleased to hear that you found our representative, Sanja, to be informative and that both she and the crew made your trip enjoyable. We take great pride in our team and it's wonderful to know they contributed positively to your experience. We regret to hear that some aspects of your cruise did not meet your expectations. We appreciate your suggestions regarding the availability of more activities and snacks, as well as the quality of food onboard. Your feedback is invaluable to us, and we will review these areas to see how we can enhance the guest experience in the future. Our crew is always happy to assist with any requests to ensure your comfort, and we encourage guests to reach out to our onboard representative for any needs they may have so if you needed some fresh towels, all you needed to do is ask. Your feedback is crucial for us to improve, and we hope to have the opportunity to welcome you back on another Sail Croatia. Thank you once again for your comments, and for choosing Sail Croatia.
I definately think our guide Toni made us having the best time ever, he was really good at making the group become one and making sure that we were all having a great time. I find it admiring to see how quick we was at always answering our texts and questions whether it was late at night or during the day and he always made sure everone was safe and good especially during the party nights. He was a real and honest guide who made sure that our money was spent right and we didn't waste anything, giving us good recommendations of what to do see and eat and what not to do. I wanna thank him and sail croatia for a fantastic week!!
- Natalie Summer, 16/08/2024 12:35, Travelled with Friend/s
Marin was the best tour guide, he was so knowledgeable and very honest with his opinions. He would go out of his way to help you with anything you needed and made things run as smooth as possible. A great way to see the sights of Croatia!
- Hanna, 10/08/2024 11:38, Travelled in a Couple
Great way to see the islands and party through Croatia. Katarina our guide was so lovely, helpful and knowledgeable. Food was nothing special but our guide and the experiences they provided made up for it,
- Camille, 09/08/2024 17:08, Travelled with Family
Honestly the vibe throughout the whole trip was great. We had a fantastic group leader named Clara who offered heaps of activities and the entire trip was just so fun
- Lucy , 07/08/2024 15:47, Travelled with Friend/s
Was very happy with the room, both the bedroom and bathroom were decently sized and had good facilities. The food on the boat was really great, we were never hungry. The crew were kind and hardworking. I wish we could’ve been informed on our swim spots more. The boat would just depart from them without notice so you might miss out or jump in without realising we were about to leave. I think our tour manager could’ve gave us better suggestions on what to do in town. Sail is a great way to travel and I really enjoyed my week!
- Anonymous, 05/08/2024 09:35, Travelled Solo
The views, food and friends made were amazing! Wanted to say a special thanks to our crew and in particular our trip manager Andro. He really made this experience extra special for each and every one of us marking sure we all go the most out of our trip. This week will go down in the history books for 7 days I'll never forget. Hope to do it all again soon ❤️
- Alyssa, 29/07/2024 17:18, Travelled Solo
Lola our host & the crew were awesome and made us feel very welcome. Lola was very informative and helpful in a range of situations. The rooms were clean and tidy and the daily breakfast and lunch meals were delicious and kept us filled up for big days. The swim stops were beautiful. We had a great time on board the Mali Ante!
- Anonymous, 15/07/2024 12:13, Travelled in a Couple
Andro made the trip worth it all ! He is a legend
- Tayla , 09/07/2024 20:38, Travelled with Friend/s
I had such an amazing time meeting so many new people and travelling to the different beautiful cities of Croatia, definitely a memorable travelling experience!
- Anonymous, 09/07/2024 11:50, Travelled with Friend/s
Dino was a great host and the crew were amazing! Wish we spent more time in the water and breakfast wasn’t so early, but it was balance or rest and party. I also wish we got more history about Croatia when we got to the different ports.
- Mia, 05/07/2024 10:54, Travelled with Friend/s
Sail Croatia was good. To make it better I would suggest more effort is put into the socialising of everyone on board e.g group drinking games, getting to know people etc. guided by the host. Also more time at each destination would be good! Not sooo long at swimming spots. Our host Clara did a good job for her first ever Sail!
- Annebelle , 03/07/2024 10:10, Travelled in a Couple
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
It was an overall good experience and Ceili was an amazing host. Really good company!
- Sarah, 17/06/2024 21:28, Travelled Solo
I had fun exploring & it all being organised for me but there was a lot of groups so felt a bit hard to get to know people. The crew were amazing!
- Erin, 10/06/2024 10:09, Travelled Solo
Thank you so much for choosing to travel with Sail Croatia! We are delighted to hear that you enjoyed exploring the beautiful destinations and appreciated the organization of the trip. We understand your feedback regarding the number of groups and the difficulty in getting to know other travelers. We do our try our best to create the best mix possible which is dependant on the bookings that we do receive. I am pleased there were other solo travellers on your departure and that you were sharing a cabin with one. We hope to welcome you on board again for another adventure in the future! We understand your feedback regarding the number of groups and the difficulty in getting to know other travelers. We do our try our best to create the best mix possible which is dependant on the bookings that we do receive. I am pleased there were other solo travellers on your departure and that you were sharing a cabin with one. We hope to welcome you on board again for another adventure in the future!
Boat was a bit ordinary and not what’s in the photos and videos. Food was okay. Advertised that dinner isn’t included so assumed find something ourselves however it was organised every night which felt like we had strict time lines and did not have much freedom to explore. The dinners organised were overpriced and average. I don’t want to be eating Japanese on my first night in Croatia. I want traditional food and seafood!!! The night clubs we were taken too were small and pretty average and some overpriced!! 11€ for one drink is stupid. I also was charged wrong prices for my drinks on board, I ended up having to pay 30€ extra for drinks when I was just charged wrong. Ceili was amazing though! Best rep we could’ve asked for and she made the week so special! Have made friends for life
- Anonymous, 10/06/2024 06:36, Travelled with Friend/s
Thank you for taking the time to provide us with your detailed feedback! We are thrilled to hear about your positive experience with Ceili. It’s wonderful to know she made your week special and helped you form lasting friendships. Regarding the dinners, we would like to clarify that while these meals are optional, we understand that many guests prefer to dine together, which is why we organise group dinners. In regards to drinks prices, you are welcome to request a daily bar tab receipt by checking with a staff member. They will happily provide this information and address any concerns you may have. We appreciate your feedback and are committed to making improvements based on your comments. Thank you for sharing your thoughts with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
Marin was amazing I hurt myself on the trip and he made sure he was there to support me through getting it sorted at the hospital while also making sure everyone was sorted for their activities. He did amazing thinking on his feet when things had to change and we couldn’t do the original plan. The crew were fantastic helped us we everything we asked them and chief made some awesome meals with the BBQ night our favourite. Unfortunately I was disappointed in the fact that clubs weren’t open and we weren’t offered the activities which were advertised. I think that it’s extremely poor to advertise certain clubs that won’t be open at this time of year that we would miss out on but wouldn’t know that till we got on the boat that needs to be fixed as I would have adjusted my dates.
- Rorri, 06/06/2024 06:20,
Hi Rorri, Thank you for your 4-Star review, we are happy to hear you had a good time on-board Tuna and that Marin was an amazing addition to the cruise. We're sorry to hear of your disappointment in regards to some of the nightclubs being closed during your cruise. The operating season of external nightclub providers is subject to change and unfortunately, this is out of our control. In this instance, we will always provide an alternative bar/nightclub option for our guests to experience the local nightlife in each destination. We hope to welcome you again in the future.
We were on the "Big Blue" ship, and to start with the only negative, the ship was smaller then we anticipated. The Navigator Cruise has 2 or 3 ships you can be put on depending on the price you pay. I would describe the accommodation has a hostel on a boat. However, this did not stop us all from having the best week, I would actually say it helped! Everyone was always together having chats, listening to music on the top deck, jumping from the top deck and making a memorable week for us. Lastly the crew and tour rep were all incredible!!! Highly Recommended 🥳
- Christina , 03/06/2024 10:46, Travelled with Friend/s
Was lovely to meet everybody, explore different parts of the islands, the rep marin who we had for the week was sooo lovely and fun, without him the week wouldn't of been such a success!
- Kaylee, 27/05/2024 19:51,
The easy answer...YES. However a bit differently... I would recommend going in peak season so the weather doesn't interfere with your itinerary. Be prepared to spend more money than you think! The party cruise is 110% partying every single day...your liver definitely gets a run for its money. Overall your group makes the experience. As a solo traveler I still had the best time and made so many friends/memories!!!!!!!
- Zoe, 11/10/2023 13:22, Travelled Solo
Loanna had great organisation and listened to the group as a whole Repeated important information multiple times individually and as a group to make sure we all knew what was happening She was very funny
- Anonymous, 03/10/2023 08:34, Travelled with Friend/s
I was with Katarina on Zaramaris, Kat was incredible and made the whole trip incredible. Overall had a great time but some of the meals could have been better and felt some facilities were lacking, but this may have been due to being end of season.
- Melanie, 22/09/2023 19:28, Travelled in a Couple
Sail Croatia was amazing! Trip of a lifetime! I do recommend! Although it was very expensive, the day activities and offered meals on board are very over priced. Although it all is a lot of fun and over all I would do it again!
- Gemma, 12/09/2023 20:04, Travelled with Friend/s
Croatia as a country was amazing and beautiful. However, the sail was disappointing. Our representative was not very engaging and for the price you pay, you don’t get a lot for it. Considering you pay prior, the drinks at the bar are expensive and ‘happy hour’ is only 10% off which isn’t worth it. They offered limited water and if you wanted a bottle of water you had to pay. Even when unwell, there is no bottled water that is accessible and you are not able to bring bottles from off the boat. As a couple, we were given two single beds and other groups of friends that requested single beds were in rooms with doubles. Overall, not worth the price you pay and we weren’t very satisfied and actually left the boat early due to being unwell and not being able to access cold water.
- Nikita, 04/09/2023 05:18, Travelled in a Couple
Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.
Aircon was not working properly and the bedroom fascilities were terrible. No changing of sheets, towels or pillows when we were in a HEAT WAVE and many on board were sick was not good. Whole experience was uncomfortable. Chef also prepared wintery hot meals when we were in a HEAT WAVE. Very disspointed with the experience.
- A, 03/09/2023 14:02, Travelled in a Couple
Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.
Our boat itself was fantastic, make sure you book the Gradina. Also a huge shout out to the chef who was fantastic. Our lunches and 2 dinners were delicious. My experience was tainted by the make up of the group, but that is the risk you take with group tours. The activities were the highlight though especially the Mljet national park bike ride.
- Anonymous, 02/09/2023 14:07, Travelled Solo
Loved all the locations and met heaps of friends. Food and chef was great! However crew themselves weren’t the most enthusiastic about the trip particularly our guide/organiser. But you get out what you put in. Overall had a great time!
- Emily, 29/08/2023 13:38, Travelled with Friend/s
The people Some of the crew were amazing and the captain was very accomodating. We wanted to do more swimming
- Shelby , 29/08/2023 11:32, Travelled with Friend/s
Ana was amazing, she looked after us and gave us the best tips to make our trip easy and memorable.
- Rikki, 28/08/2023 09:18, Travelled with Friend/s
Had a great, rowdy group which made the week really good and entertaining! So much fun and great memories made! The crew was so lovely, food was yummy! We had 4 deck chairs between the 34 of us and 1 floaty. There were also no spare towels when they blew away while hung up. Those were the only downsides. But overall the girls and I had fun.
- Leanna, 25/08/2023 05:02, Travelled with Friend/s
this trip was amazing! its a well oiled machine, the swim spots, the activities, the nightlife. I'm convinced the only way to see the croatian coast fully is by boat. Im really glad i did the VIP navigator on the salve di mare ship, it was clearly the nicest ship. also the perks were great for the VIP, the food was good, the maid service daily, the ship itself was beautiful. the rooms were even more spacious than expected. i didn't realize this was almost an exclusive aussie trip so that was a surprise, i was expecting people from all over the world. luckily most people were nice and whoever was annoyed by me being american i just kept my distance. i did expect more solo travelers but it was actually a lot of couples. or groups of couple friends. i wish the drinks on the boat were a little cheaper to encourage more mingling on the boat, everyone just seemed to be drinking in their rooms to avoid the prices at the bar.
- Anonymous, 23/08/2023 20:02, Travelled Solo
Sail Croatia was one of the best weeks of my life. We had an amazing group that was all super welcoming and ready for anything. Barb was an exceptional guide that was always smiling and willing to have a laugh with us. The crew on board worked so hard and did not stop cleaning up after us and making sure our drinks were full. Only down side is I didn’t realise how expensive the week would be. Bar tabs, excursions and tips and the end. The week itself is already not cheap and then there was a whole lot of cots that really added up. However, that is just small part. You can make money back but the experience was well worth every penny!
- Anonymous, 22/08/2023 10:52, Travelled with Friend/s
Sail Croatia was fun in general if you like partying everyday. For me was okish, from their social media I expected it to be a lot of swim stops, but in reality it’s very quick morning stop -some of the days then your stuck in port most of the time. They changed our tour around a little bit so we didn’t get to see stari grad. Food quality for price could have been way better, way too much pork/meat and not much flavor, breakfast wasn’t good so I ended up skipping it everyday.. They activities they offer aren’t the best, I think the zip lining was the best but the buggying was not worth the money. The tour guide we had she was very nice but not super informative, but from other people I spoke to seemed we got very lucky with out staff members as other boats girls were getting harassed and bar tabs wrong. Probably wouldn’t sail again unless it was VIP and different cruise type.
- Jamie, 21/08/2023 06:17, Travelled Solo
Hi Jamie, thank you for taking the time to provide us with a 4 star review! It is wonderful to read you found your cruise to be a fun experience as our Navigator cruise is certainly advertised as a fun, party-focused experience. I am however quite disappointed to see some points did not live up to your expectations. The captains of all of the ships we use retain the right to deviate from or change the itinerary. We try to include a swim stop each day during the cruise which I am pleased to see was indeed included for you. We are sorry that these may have been shorter than you have expected, but we aim to dock into the destination early enough in the afternoon to give our guests opportunities to explore the destination. We appreciate all of your feedback as it is valuable to us and has been passed on to the relevant departments for review. We do hope to have you onboard again soon!
“Tuna” itself was really good, the aircon worked and the chef was fantastic. It was quite spacious for an ensuite boat. A few notes on this trip- the Tour guide was very unenthusiastic from check in on day 1. This was in regards to everything from excursions, to pub crawls. The pub crawls were very unorganised and communication overall could have been better. Restaurants for dinner were very average. Although Excursions were fun, they were well overpriced. The breakfast advertised was a buffet with an assortment of sausages/meat, eggs, pastries, cereal, fruit etc. The breakfast provided was continental style with one type of egg, toast, cereal and fruit, which was a bit of a let down.
- Sarah, 16/08/2023 00:37, Travelled Solo
Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!
Whilst Croatia is absolutely beautiful, prepare yourself for the low quality of the boat and the extremely tiny confines of your room. Our shower, if you could call it that, didn’t even have a holder on the wall, you had to hold it yourself like a tap and shower on top of the toilet. The smell in the bathroom was horrific and with three people crammed in a room hardly fit for one person, it was certainly an experience. The tour leader and crew however were absolutely lovely and made the experience more bareable. If you’re not into budget travelling, sail Croatia is not for you.
- Keiran, 14/08/2023 13:10, Travelled with Friend/s
Thank you for your review. We appreciate your kind words about the tour leader and crew, and we're glad they were able to enhance your journey. We are disheartened to hear of your disappointment with the accommodation. It's important to us that our guests have a comfortable stay. We would like to mention that our Ensuite cabins are of a similar size to the Standard cabins, and our website provides images that depict the layout of the bathrooms, including the shower over the sink. We regret that you didn't have an optimal experience, but we encourage guests to notify us of any issues during their cruise, as our team is always ready to address concerns promptly. Our resolution process aims to ensure guest satisfaction, and had we been informed during your cruise, we would have taken immediate steps to find a suitable solution. Thank you for all your comments and thank you for travelling with us this season.
- Sarah, 14/08/2023 11:24, Travelled with Friend/s
The people on the boat were so likeminded and crew did the absolute most to ensure we had a good week. It would’ve been fantastic to stick to the itinerary a little more, and have more things like sun beds/chairs for the time we were on the boat.
- Zaffie, 11/08/2023 09:34, Travelled Solo
Overall had such a fun week with an amazing bunch of people! Ioana our sail leader was incredible and went above and beyond for everyone, she made the trip unforgettable. Loved the boat and swim stops. Due to weather conditions we had a few schedule changes which should have been made up for! But overall was a bucket list trip I’ll never forget!
- Josie , 01/08/2023 08:59, Travelled in a Couple
Firstly we were one guy one girl FRIENDS only travelling and we booked two single beds. A week before going on the cruise we were told that there were to many solo travellers on the boat so we had to share a double bed. If we knew this could happen before booking then we wouldn't of chosen this cruise. When we got onthe boat we found out that there was only one solo traveller out of the 36 of us..A group of 8 girls all had separate beds and said if they were asked to share then they would of been more than happy too. It made the trip not so pleasant sleeping next to someone of the opposite sex that you are not in a relationship with. Secondly our host/guide or whatever you call him was useless. He was unapproachable, unfriendly, not helpful, grumpy alot of the time and wouldn't cater to everyone. Would say comments like "I'm the guide, you do it my way" All and all I didn't enjoy this and wouldnt recommend it
- Jess, 01/08/2023 07:29, Travelled with Friend/s
Hi Jess, thank you for taking the time to review your cruise with us this season. We are sad to read this as we receive such high rated feedback from other travellers for your cruise and ship throughout the season, so this is a shame. It is not possible to pre-book twin or double bedding on the Navigator cruise type Jess, so I can confirm you did not book for two single beds, I'm afraid. Our ships can be twin, bunk, or double bed cabins as stated in the FAQS, and also on the Premier Ship page. Feedback is very important to us and I will be sure to pass your comments on to the relevant teams. Thank you for joining us this season in Croatia.
The toilet was broken on lower deck which meant we had to constantly walk upstairs. This was inconvenient and not what we were promised for what we paid. We also paid for air conditioning which often turned off, meaning we woke up extremely hot. We wouldn’t have bought it if we had known it would randomly stop working. We didn’t have access to any tissues/toilet paper downstairs which was also frustrating as we had nothing to wipe things up with. When we arrived home from clubs we had been taken to the water was always empty which meant we had to ask other boats for water. When I called our representative he said all the deck crew were asleep and to buy it. This was completely unacceptable as we were meant to be supplied water. On our last night we didn’t get a family dinner or barbecue or cocktail which was on our itinerary. Often weren’t told about happy hour on the boat. It was not worth the amount money we paid.
- Ruby, 24/07/2023 14:39, Travelled with Friend/s
Hi Ruby, thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for this ship and throughout the season in general. We do understand it is very hot in Croatia during the summer, especially when you joined up which can make it difficult to sleep. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. As feedback is very important to us, I will be sure to pass your comments onto the relevant teams. Thank you for joining us.
Same bedding and towels for the entire week. Horrible smell in bathrooms. Tasks appeared to be too difficult for crew members, e.g my friend reached out to staff after collision with a sea urchin and they bluntly suggested to pee on it. They should’ve looked at it, tried to assist, help make a doctors appointment, discuss possible options. Rafting excursion was cancelled, no one was advised. Staff expected a tip despite average service and when being tipped there was no appreciation demonstrated, no ‘thank you’, but a careful eye was watching the amount tipped. Our boat leader didn’t make an effort to hype everyone up, it resulted in a mellow experience unlike what was advertised and expected when travelling with the navigator cruise. The itinerary suggests that there should be a group dinner followed by cocktails on our final night, but after money was collected earlier in the day, all staff were unreachable. No one organised a group dinner and our group felt disassembled.
- Anonymous, 24/07/2023 09:11, Travelled with Friend/s
Thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for your ship throughout the season in general. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. As you have provided your review anonymously I am unable to check if you have raised any of the issues mentioned in your review with your representative onboard. I have however checked with our Operations Manager and no issue has been raised with him on your departure which is an action required if you are unhappy with the actions of your representative and their service. We do thank you for your feedback and thank you for joining us.
Our tour guide was not involved in the group at all. He did nothing to combine the different groups and so as a solo traveling it was unenjoyable. I feel as though he did the bare minimum, but didn’t even give adequate information. For example, when we went on the buggies there was a 30 mins break where we could have gone swimming but he didn’t mention this to us. So, the whole group missed out and were extremely hot. He never went out of his way to communicate much at all
- Sarah , 24/07/2023 03:29, Travelled Solo
Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.
Our boat waiter, Marijan Skocibusic was an absolute legend! He kept the vibes up for the boat the entire week and it wouldn't have been the week it was without him. Sail's number one employee, THANK YOU MARIJAN!
- Anonymous, 23/07/2023 17:44, Travelled with Friend/s
had the most amazing week on sail however tour manager was extremely disorganised and rude - fortunately i had a great group on my boat however i would not recommend the tour manager i had
- Matilda, 14/07/2023 04:17, Travelled with Friend/s
Thank you for your 4 star review! We are so pleased to hear you had the most amazing week! We appreciate your constructive feedback regarding our representative. We have in place a robust system for training, monitoring, evaluating performance, and providing mentorship to our representatives, aiming to maintain the highest industry standards. Please rest assured your feedback has been passed on to our Operations Manager who will provide further training as applicable. We thank you again and hope to see you with us again sometime soon!