1. The wifi should work better. 2. For the price of the trip, I expected that we would have access to a good coffee machine 24/7. The urns provided were not satisfactory. 3. The excursions were overpriced. 4. The “included” tour of Dubrovnik should have included a bus to take passengers to the old town. 5. There should be enough treats during the coffee and tea hour (11-12) so everyone has a chance to get a snack. 6. The staff were friendly. 7. The boat was well kept. 8. Our rooms were kept clean. 9. The price of wine (bottles and glasses) were overpriced. 10. The captain’s dinner was very nice. It would have been better if wine was included.
- Anonymous, 09/10/2024 18:36, Travelled with Family
Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.
Travelled with a group of 12. Overall a great experience,. Although, we all felt rushed when riding , I can appreciate that when on a boat there are things we don’t know that may cause the riding time to be rushed, like having to deal with weather and docking times. These things should be taken in to consideration when choosing routes and times of riding. More time for sightseeing and swimming would have made my experience a lot better. The crew and guides did an amazing job. Would definitely refer friends to Sail Croatia.
- Debbie, 30/09/2024 07:30, Travelled with Friend/s
More info ahead of time about boarding place and process. Better communication about the agenda, activities etc. Maybe a "white board" with cycling distances, times, degree of difficulty, planned stops etc. Also, more info ahead for non cyclists and which stops we were having dinner on our own. Announcements were not made ahead of time and were difficult to hear with engines running. More time to explore port towns. Especially Brac....no time after the ride to see the port. Food and crew were fantastic. Trip was fantastic and the rides were great
- merci, 13/09/2024 10:25, Travelled with Friend/s
At the end of our trip we were told that they had to hire two extra boats as they had over booked on yacht’s. The boat we were provided with did not have glass doors at the entrance which meant that the aircon did not stay indoors where as in the other non hired boats the air would be trapped in. This meant that it was very hot at night which was very annoying as we had paid extra for the aircon. It was also tricky having the skipper sleep in the lounge room as we couldn’t use that space later for group activities where light was required. Upstairs, there was no light on the deck table on our boat unlike the other boats, so it made playing card games with the group tricky and harder to bond with the others in the group. As soon as we entered the boat there was this smell of sewerage that did not leave the boat the entire trip to the point that the skipper had to buy spray to cover the smell.
- Sarah, 28/08/2024 18:41, Travelled with Friend/s
Dear Sarah, Thank you for sharing your feedback on your recent Flotilla Tour with us. We’d like to confirm that the yachts used during your tour had been in operation throughout the season and were not added at the last minute. It is quite common in Croatia and across the sailing industry for skippers to sleep in the salon area on these types of yacht tours. We also appreciate your suggestions regarding the air conditioning and the need for additional lighting in the cockpit area. Your feedback is invaluable as we continually seek to improve our guests' experience. Thank you once again, and we hope to welcome you aboard for another memorable trip in the future. Kind regards,
For the price that you pay which is quite exorbitant I don’t think this experience lives up to the cost or the hype. While the crew and the staff on board as well as the guide are absolutely lovely and the service was great the boat is old, creaky and smelly.. The air-conditioning barely worked and people complained non-stop about the Aircon not working. There were no fans even on deck which are desperately needed to combat the unbearable European summer heat. Unfortunately it did not live up to the expectations and certainly not to the reviews I’ve seen on site. The boats need full renovations and need to be fully updated in order for them to be able to get a higher rating.
- Anonymous, 25/08/2024 14:46, Travelled Solo
Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
I would’ve liked more opportunity on land to explore the islands, especially when we were docked at a port that was not in the town. Or the opportunity to get a water taxi in to explore i.e. Stari Grad.
- Anonymous, 05/07/2024 01:00, Travelled with Friend/s
Thank you for taking the time to review your recent Sail Croatia Navigator cruise. We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We understand that having more opportunities to explore the beautiful islands is important to you. Our team is always striving to enhance our itineraries, ensuring that our guests have ample time to discover the unique charm and beauty of each destination. We value your input and hope to welcome you back on board soon. Your insights help us to create unforgettable experiences for all our guests. Thank you once again for your valuable feedback.
Overall we thoroughly enjoyed ourselves sailing through the open water and swimming in the most beautiful spots. The boat was charming and the cabins (and en-suite) were clean and spacious enough. We went on numerous excursions (top 3 - canyoning, wine tasting and bike ride) but thought most were overpriced (€20-80) and could have gotten cheaper local deals. Additionally, there were a number of unexpected and unavoidable transfers, taxis/buses to pay for (€6-10 each). Meals on board were tasty, except if you were vegetarian (don’t expect any variety). The crew was polite, yet did not engage with us. The owner, Marjan warmly welcomed us on his ship, made the best pina-coladas & was a sniper at beer pong. Our rep Luiis was the friendliest and funniest guide who made sure we enjoyed ourselves every step of the way. He excels at relating to people and trying to meet guest expectations. Would sail with Marijan and Luiis again, but not convinced of the benefit of the Sail Croatia brand.
- Michaela, 19/06/2024 17:04, Travelled with Friend/s
Hi Michael,a, thank you for your detailed feedback and for sharing your positive experiences on our trip. We're delighted that you enjoyed sailing around the Adriatic, swimming, the excursions, and the hospitality of Marjan and Luiis. Our Navigator cruises are aimed at those aged 18-39 years, so there will be travellers onboard within this age range. We aim to ensure a good mix on all our ships, athough it depends on who has booked any given date, taking into consideration solo travellers, genders, groups, and couples. Details about excursions are found on our website and the inclusions and further information are provided in our pre-departure materials. Our Sales Team is always available to answer any questions you may have to help with budgeting purposes. We thank you for your comments and we hope that you were able to enjoy your time overall.
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
A number of the excursions were cancelled and there was no replacements or suggestions to do. This was very disappointing as we specifically booked the trip for the excursions. The limited excursions that were offered were very disappointing.
- Kate, 17/06/2024 11:26, Travelled with Friend/s
Hi Kate, Thank you for sharing your feedback with us and for providing 5-star ratings for the crew and boat in general, it is appreciated. The excursions offered are through 3rd party providers and changes can occur at any time. We understand that excursions are a significant part of the experience, and we regret any inconvenience caused by their cancellation. It's great to see from your feedback you were able to enjoy other aspects of the cruise.
I had friends who previously did sail Croatia and told me about all these amazing parties and events . When I got on board and asked my host about these she informed me that the Cave Party in Makasaka wasn’t open and wouldn’t be happening (this was one of the reasons I booked with this company) there was no communication from the company prior to our trip to inform us of this. Even though they knew it wasn’t open as it was start of season. There also was no theme night on board the ship which we were under the impression there would be since it is quite commonly posted on social media amongst participants. We didn’t know anything that was happening until the day of which was stressful and made taking money out become a daily task. I do not like the fact that everything had to be in cash and there was all these extra hidden charges on excursions that were not explained before we left! Overall pretty disappointed in the sail Croatia company. Enjoyed my time but wasn’t as much fun.
- Chloe, 13/06/2024 08:15, Travelled with Friend/s
Hi Chloe, Thank you for taking the time to share your feedback and we appreciate your 5-star rating for the Rep, Boat in General, Meals served and Crew. We are pleased to hear you enjoyed your time on the cruise. We are disheartened to hear of your disappointment regarding the Cave Party and theme night. As the themed parties are through external providers, we do not have control over their operating times or schedules as these can change at any time. We understand that dealing with daily cash requirements can be frustrating, and we will strive to provide clear communication and transparency in these areas by highlighting additional costs on our website and in our pre-departure information.Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for future travelers. We appreciate your understanding and are glad to hear that you still enjoyed your time despite any issues experienced.
Great group of people and some awesome experiences. Not all of them were running as it wasn't peak season and we weren't notified about this until the day of. In a whole it was a good time but communication could have been improved
- Victoria, 04/06/2024 09:12, Travelled with Friend/s
Rooms could be updated with fresh paint and new beds. Bedding and towels need replacing. The bike tour guide should have more small bike tools that riders could use to adjust to their own bike to suit size rather than waiting for guide to do. I felt lunch was too big as it was dinner style. most people preferred lighter food for lunch.
- Shirley, 27/09/2023 19:30, Travelled with Friend/s
Hi Shirley! Thank you for your 3-star review. It's great to see from the feedback you provided, that you enjoyed other aspects of the cruise and would recommend us, that's wonderful, thank you! There is a mid-weekly cleaning service where towels and bedding are changed, and rubbish is removed. If guests are in need of further towels, these can be provided upon request. Prior to your cruise, we request height details and each bicycle is adjusted and tailored to match your height. In regards to the bike tools, our guides will have these available if needed and they can be requested for personal use. As for the meals, we understand that strenuous cycling each day requires proper nourishment, due to this we offer hearty 3-course lunches to fuel you for your cycling adventures. In saying this, we appreciate your comments and suggestions, and these will be shared with the relevant team for continual improvements.
When you travel and are doing rigorous exercise everyday in the heat more than a two towel per week seems necessary. Also the towels were all very old. The bedding needs more frequent changing. The bike ride difficulty needs more specific disclosure. Three hours in the saddle is a long time. Provide beach towels, more fresh vegetables. Also snacks for long hard rides, the riders without e bikes could have used it.
- Jayne, 25/09/2023 01:15, Travelled with Family
Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Had a good time on sail and enjoyed my time sailing through Croatia. Had a great group on board and an amazing sail crew on the boat. However, we got unlucky with wind and rain while sailing which limited swimming and excursions. Also got unlucky with a tour guide who showed little interest in making it a good time on the boat. He had no sense of fun and poor organisation and communication of daily activities. In my time travelling through Europe being on several short and long tours, he was the most disappointing tour guide I’ve ever had. Overall, I was very thankful to have a great group of other travellers on board who were keen to have fun and make best of an average situation.
- Courtney , 06/09/2023 11:01, Travelled with Friend/s
Hi Courtney, thank you for taking the time to share your experience with us. We are pleased to know you enjoyed your time in Croatia with your fellow travellers and amazing crew. The safety and well-being of our customers is important to us, and we understand that weather-related itinerary changes are made at times, which can result in limited swimming time - we do hope you were able to enjoy some of the amazing local beaches during the week. We are disheartened to read your comments regarding your Rep as we pride ourselves on having the best local and experienced Reps that provide helpful information and recommendations to enhance your journey, and we are pleased your rep was rated 4.4 out of 5 stars for your week. We thank you for all your comments and we hope that you will consider giving us another opportunity to provide you with a more enjoyable cruise experience in the future.
Boat was fantastic Route and swim stops great Food was excessive at lunch time. Would have preferred a lite lunch with more fresh salads and sandwich type options. Breakfast were good, but coffee service could have been better. I got food poisoning from the captains dinner and missed a day of the trip. Staff made no apology or did not check on my health. That was disappointing and really didn’t end my trip well. I also think six nights would have been better and we should have finished when we arrived in Dubrovnik. Thanks
- Marisa, 05/09/2023 12:10, Travelled with Friend/s
Hi Marisa,Thank you for your review. It's great to hear you enjoyed the boat, route and swim stops. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Thank you for your comments on the breakfasts you enjoyed, and we appreciate your comments regarding the coffee. Our chefs and kitchen staff follow strict food hygiene and cleanliness protocols to ensure the safety and quality of the meals we serve on board. Upon checking our internal reports we can confirm that there have been no reported cases among our passengers or crew during the period of your cruise. From our reports I can see that our Waiter offered help, and our Rep checked in with you when you were feeling unwell and offered medical assistance however, we didn't receive a response. From the feedback you provided at the end of your cruise, we're pleased you enjoyed other aspects of the cruise and would recommend us to others. Thank you.
We felt the boat needed maintenance. The bathroom sink leaked and the shower sprayed water everywhere but on your body. Apart from that it was amazing. thank you
- Arlene, 05/09/2023 06:27, Travelled with Friend/s
Hi Arlene, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you had an amazing time on board, this is wonderful! I will be sure to pass your comments regarding maintenance on to the Operations Manager as I can see from our internal reporting system these were not raised whilst you were on board, so thank you for bringing this to our attention now so that the crew can fix these issues immediately. Many thanks for a fantastic week on board!
“Tuna” itself was really good, the aircon worked and the chef was fantastic. It was quite spacious for an ensuite boat. A few notes on this trip- the Tour guide was very unenthusiastic from check in on day 1. This was in regards to everything from excursions, to pub crawls. The pub crawls were very unorganised and communication overall could have been better. Restaurants for dinner were very average. Although Excursions were fun, they were well overpriced. The breakfast advertised was a buffet with an assortment of sausages/meat, eggs, pastries, cereal, fruit etc. The breakfast provided was continental style with one type of egg, toast, cereal and fruit, which was a bit of a let down.
- Sarah, 16/08/2023 00:37, Travelled Solo
Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!
Whilst Croatia is absolutely beautiful, prepare yourself for the low quality of the boat and the extremely tiny confines of your room. Our shower, if you could call it that, didn’t even have a holder on the wall, you had to hold it yourself like a tap and shower on top of the toilet. The smell in the bathroom was horrific and with three people crammed in a room hardly fit for one person, it was certainly an experience. The tour leader and crew however were absolutely lovely and made the experience more bareable. If you’re not into budget travelling, sail Croatia is not for you.
- Keiran, 14/08/2023 13:10, Travelled with Friend/s
Thank you for your review. We appreciate your kind words about the tour leader and crew, and we're glad they were able to enhance your journey. We are disheartened to hear of your disappointment with the accommodation. It's important to us that our guests have a comfortable stay. We would like to mention that our Ensuite cabins are of a similar size to the Standard cabins, and our website provides images that depict the layout of the bathrooms, including the shower over the sink. We regret that you didn't have an optimal experience, but we encourage guests to notify us of any issues during their cruise, as our team is always ready to address concerns promptly. Our resolution process aims to ensure guest satisfaction, and had we been informed during your cruise, we would have taken immediate steps to find a suitable solution. Thank you for all your comments and thank you for travelling with us this season.
Loves the boat and the crew and our host, Ivanna, was amazing, however food overall, cabin service change over, and upfrontness about our cabin, specifically, could be much improved. Pleasantly surprised at breakfast as more options than we were expecting, however, lunch service was very hit or miss. More vegetables at each meal, ability to know what the meal was ahead of time, in order to decide if we wanted to partake, as well as more snack options available through swim stops. Advised to not bring food on board but ledt hungry with no options until port. Enjoyed captains dinner but wished it had been during a different port that had limited dining. Stari Grad had great options we wanted to enjoy but due to planned dinner, missed, while other ports, such as Pomena, had very limited options. As for cabin, size, privacy, ensuite bathroom, and bed were great, but dealt with such heavy fumes with no way to air out and then had terrible pipe issue that could be proactively managed.
- Britney, 14/08/2023 10:01, Travelled with Friend/s
Hi Britney, thank you for your review. We greatly appreciate your positive feedback about the boat, cabin, crew, and Ivanna, our wonderful host. We're glad to hear you enjoyed your daily breakfasts, and upon checking our internal records, I can see that the fumes issue was resolved promptly after following our resolution process - thank you for following this process. We are also pleased to acknowledge your valuable feedback on our food service, Captain's Dinner and cabin experience. Your suggestions about meal options, and snack availability are noted, and we'll consider these for future improvements. The location of the Captain's dinner can vary as there are a number of factors that contribute to the location however, you will always be updated by your Onboard Representative once the location is confirmed. Your insights are important to us, and we're committed to enhancing your overall experience. We hope to welcome you back aboard in the future, providing you with an even more enjoyable journey.
being able to get new clean towels for showering would of been good as the rooms and bathrooms get so disgusting especially since there are no curtains on the showers so water gets everywhere. i didn’t expect the drinks to be as expensive as they were. the crew was great regardless of these factors.
- Anonymous, 07/08/2023 12:55, Travelled with Family
Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.
Im just curious where my $1700AUD actually went. I understand maintenance, docking, wages etc of the ship is probably more than I anticipate. But the rooms were tiny, no space for luggage. Food was atrocious, i didnt bother eating it half the time. It would Not have Been Hard to offer a shower towel, or spare linen. I slept in my own sweat, salt and dirt for 7 days. We also had to pay for all transfers (water taxi, buses etc) even when I saw they were affiliated with Sail Croatia. Don’t get me wrong, I had an amazing week that I will never forget - but it’s the other customers on the boat that have made the trip memorable, not the company Sail Croatia itself. If all 30 people on that boat paid $1700AUD, that is over $50,000 AUD, which you are making every week. And for what? We still had to tip all the staff on the boat After as well because they rely on Tips. Like I said, the people on this trip made it worth it, not the company. Thanks for a fun week, lots to be improved on though
- Erica, 07/08/2023 09:51, Travelled with Friend/s
Hi Erica, thank you for taking the time to review your cruise with us this summer. It is wonderful to read you had an amazing week on board and made some friends for life! I am quite disappointed to see some points did not live up to your expectations. Inclusions and any additional costs can be found on the Navigator cruise page, your pre-departure information and the FAQs section on the website to allow guests to budget ahead of time. You joined us on board a Standard ship which is our most budget-friendly option for a Navigator cruise and it is the cheapest price in the market. Our Standard ships offer shared bathroom facilities, so showering towels are not provided. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. Our higher category ships such as the Premier and VIP Navigator ships provide more space onboard, ensuite bathrooms and AC, so we highly recommend checking this prior to booking your cabin to avoid disappointment. Thank you again for joining is in Croatia Erica and we would love to welcome you on board again soon.
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
Firstly we were one guy one girl FRIENDS only travelling and we booked two single beds. A week before going on the cruise we were told that there were to many solo travellers on the boat so we had to share a double bed. If we knew this could happen before booking then we wouldn't of chosen this cruise. When we got onthe boat we found out that there was only one solo traveller out of the 36 of us..A group of 8 girls all had separate beds and said if they were asked to share then they would of been more than happy too. It made the trip not so pleasant sleeping next to someone of the opposite sex that you are not in a relationship with. Secondly our host/guide or whatever you call him was useless. He was unapproachable, unfriendly, not helpful, grumpy alot of the time and wouldn't cater to everyone. Would say comments like "I'm the guide, you do it my way" All and all I didn't enjoy this and wouldnt recommend it
- Jess, 01/08/2023 07:29, Travelled with Friend/s
Hi Jess, thank you for taking the time to review your cruise with us this season. We are sad to read this as we receive such high rated feedback from other travellers for your cruise and ship throughout the season, so this is a shame. It is not possible to pre-book twin or double bedding on the Navigator cruise type Jess, so I can confirm you did not book for two single beds, I'm afraid. Our ships can be twin, bunk, or double bed cabins as stated in the FAQS, and also on the Premier Ship page. Feedback is very important to us and I will be sure to pass your comments on to the relevant teams. Thank you for joining us this season in Croatia.
The toilet was broken on lower deck which meant we had to constantly walk upstairs. This was inconvenient and not what we were promised for what we paid. We also paid for air conditioning which often turned off, meaning we woke up extremely hot. We wouldn’t have bought it if we had known it would randomly stop working. We didn’t have access to any tissues/toilet paper downstairs which was also frustrating as we had nothing to wipe things up with. When we arrived home from clubs we had been taken to the water was always empty which meant we had to ask other boats for water. When I called our representative he said all the deck crew were asleep and to buy it. This was completely unacceptable as we were meant to be supplied water. On our last night we didn’t get a family dinner or barbecue or cocktail which was on our itinerary. Often weren’t told about happy hour on the boat. It was not worth the amount money we paid.
- Ruby, 24/07/2023 14:39, Travelled with Friend/s
Hi Ruby, thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for this ship and throughout the season in general. We do understand it is very hot in Croatia during the summer, especially when you joined up which can make it difficult to sleep. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. As feedback is very important to us, I will be sure to pass your comments onto the relevant teams. Thank you for joining us.
Same bedding and towels for the entire week. Horrible smell in bathrooms. Tasks appeared to be too difficult for crew members, e.g my friend reached out to staff after collision with a sea urchin and they bluntly suggested to pee on it. They should’ve looked at it, tried to assist, help make a doctors appointment, discuss possible options. Rafting excursion was cancelled, no one was advised. Staff expected a tip despite average service and when being tipped there was no appreciation demonstrated, no ‘thank you’, but a careful eye was watching the amount tipped. Our boat leader didn’t make an effort to hype everyone up, it resulted in a mellow experience unlike what was advertised and expected when travelling with the navigator cruise. The itinerary suggests that there should be a group dinner followed by cocktails on our final night, but after money was collected earlier in the day, all staff were unreachable. No one organised a group dinner and our group felt disassembled.
- Anonymous, 24/07/2023 09:11, Travelled with Friend/s
Thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for your ship throughout the season in general. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. As you have provided your review anonymously I am unable to check if you have raised any of the issues mentioned in your review with your representative onboard. I have however checked with our Operations Manager and no issue has been raised with him on your departure which is an action required if you are unhappy with the actions of your representative and their service. We do thank you for your feedback and thank you for joining us.
Our tour guide was not involved in the group at all. He did nothing to combine the different groups and so as a solo traveling it was unenjoyable. I feel as though he did the bare minimum, but didn’t even give adequate information. For example, when we went on the buggies there was a 30 mins break where we could have gone swimming but he didn’t mention this to us. So, the whole group missed out and were extremely hot. He never went out of his way to communicate much at all
- Sarah , 24/07/2023 03:29, Travelled Solo
Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.
The people and staff on boat made my experience one of the best weeks of my life the activity’s were so much fun and the islands and towns we went into were beautiful even the group dinners were amazing but the only let down was the rooms on boat I’m not sure if all rooms were like that but to even class it as a room was ridiculous me and my sister could barely walk into our room before hitting the bunk beds, the so called “on suite” we paid extra for was a shower head over the toilet, it was so gross, the pipe works in the bathroom smelt so bad we tried to create airflow by opening the door but then the aircon we paid 50 euro for would turn off as soon as the door opened we had no space to open our suit cases let alone go climb onto the top bunk. After talking to people on board learning what we paid for a room like that I’m so disappointed. this is sail Croatias fault for false advertising you show the big white boat with so much space but that’s not what we got
- Jade, 17/07/2023 07:46, Travelled with Friend/s
Thank you for sharing your feedback about your recent cruise experience. We appreciate your positive comments about the activities, destinations, and group dinners. It's also great to see from your feedback rating that your overall experience was 5-stars and that you would also recommend us to others. However, we are disheartened to read of your disappointment caused by the room you were assigned. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information on the amenities to ensure that our advertising accurately represents the accommodations provided. Your feedback is important to us so thank you for all your input.
Ricardo our sail Croatia rep was an absolute legend and you never would have known it was his first week of he had not told us. I was on the tuna boat and in regards to the food, shocking. Staff were so concerned with making money from the bar but could not fork out the money to cook us proper edible food. I was sick almost everyday from the food. In regards to our skipper, never for his name, however he was one of the rudest men I have ever met. Did not appreciate his tone or attitude at all throughout the trip and I know a lot of the people on our boat felt the same. For someone who was being paid for his services he was extremely unwilling to help and spoke down on us. I hope that future people on this boat do not have to deal with the behaviour that we did from this man.
- Bronte , 13/07/2023 20:41, Travelled with Friend/s
Thank you for your review - we are pleased to hear your onboard Rep was legendary, especially as this was his first week. It's also great to see from feedback provided, you both enjoyed every other aspect of the cruise, rating them all 5 stars and would recommend us! We are however disappointed to read your comments about the food. Our chefs aim to provide a selection of meals using fresh, local produce. We understand that at times this is not to everyone's taste, so we will highlight this to the appropriate department and we thank you for bringing this to our attention. In regards to the Captain, I have been advised that the levels of service were no different this week than previously - we have taken your comments onboard and appreciate them. Thank you for choosing to travel with Sail Croatia.
The advertising for Sail Croatia isn't clear because the Navigator cruise is marketed for ages 18-39 but this blog post from the official website says the cruise is perfect for people under 30: https://www.sail-croatia.com/set-sail/which-ship-type-is-right-for-me-a-navigator-guide Also got food poisoning from the boat so I had to miss an activity I wanted to go to although some activities were overpriced for what they were. For example, the buggying in Korcula cost 60 euros but involved a half an hour break where you just sat around doing nothing. The ziplining involved driving back the way you had just come by boat for 40-60 minutes and then having to wait to be driven all the way back afterwards so it takes up a lot of unnecessary time. Also the bike riding in Mljet is just a bike hire, literally no helmet or anything else so this was expensive for what it was too. On the first day the check in ended up being later (after 12 pm) and we missed the first day swim stop. Refund me.
- Anonymous, 10/07/2023 06:33, Travelled Solo
Thank you for sharing your feedback regarding your Sail Croatia experience. Regarding the age range on board we appreciate you bringing it to our attention. We have the correct age noted on our Navigator pages and will update the link provided. The activities offered are a highlight for many guests and we understand the frustration when activities do not meet expectations. Your feedback regarding the pricing has been noted, and we will pass it on to the appropriate department. In regards to food poisoning, upon checking our internal records I can see on the 3rd July you had notified the onboard representative that you were unwell the night before. The onboard representative assisted immediately and no further issues were reported hereafter. There were also no incidences relating to food poisoning onboard. Regarding the check-in time, we aim for a check-in from 10:30am. Any delays in the process will be communicated to our guests. Thank you for sharing your concerns, and we value your input. If you have any further questions or require additional assistance, please feel free to reach out to us.
Quite a few things. The boat was disappointing. It looked nothing like the pictures and when we met people from another navigator boat who paid the same price we found out their boat was as advertised where as ours was not. Our boat was the oldest and was falling apart, the day that it rained, water was leaking through lights. Very concerning. Drinks were more expensive than advertised We also missed out on half of the excursions due to unscheduled changes in the itinerary and missed staying at two locations. We were only made aware this would happen because of weather but this was not the case here. The changes were very sudden and not well communicated and as a result we missed half of the excursions. Quite disappointing. We also found that on some excursions we were charged more than if you booked directly with the company. When we are already paying so much it was very disappointing to find out. The swimming, food and Croatia was beautiful, just unfortunate about the rest.
- Aysha, 05/07/2023 14:28, Travelled with Friend/s
Hi Aysha, Thank you for your review. I'm pleased to hear you enjoyed the swimming, food and Croatia as a whole. Upon checking the feedback you submitted, we are pleased to know you would recommend us! However, we are disheartened to hear of your disappointment with some aspects. The boat you were on is advertised on our website and is in the main video for Standard ships. Furthermore, we follow strict Health and Safety procedures and each ship is inspected by the Registry of Shipping and certified each year before the start of the season. Upon checking our internal reports, I couldn't find anything relating to leaks - had we been made aware, this would have been resolved immediately. The drinks prices are estimated only, and up to date prices are available onboard. Our internal reports confirm that all guests were made aware of the slight itinerary change, and the boat had visited all destinations outlined on the itinerary, however Mljet was replaced with Korcula due to port restrictions. Like most travel operators, we include our markup in the overall package to provide a convenient and seamless experience for our guests. We hope that these issues didn't detract from your overall enjoyment.
As a solo traveller, this experience was very disappointing and I regret my decision to travel with Sail Croatia. There were so few solo travelers and zero effort from anyone to integrate us into the group, so I spent a very lonely week on board.
- Sarah, 28/06/2023 07:14, Travelled Solo
Hi Sarah and thank you for your review. I have checked the details, and your boat had a well-balanced mix of travellers onboard, including 8 solo travellers. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. I have checked your feedback also, and we are pleased to know that you rated us 4-5 stars in other areas and would still recommend us, thank you. We do hope to have you join us again in the future.
Much of the trip was fantastic but there are some changes that could improve the experience The food could be better and diners should be told what they are having beforehand. The captain never came to the captains dinner, and although he maneuvered the boat with great skill, he did not interact with passengers at all, even when there were difficulties. Many people had rooms and bathrooms that reeked of sewage. The bar prices were fair, but one of the bartender was completely unskilled and clearly unhappy with his job. The pours were so small we often had to go back or complain. Vishko was very friendly and interacted with the passengers well. The excursions were fun and well timed. The greatest fun was meeting and socializing with others from around the globe. They made the trip fantastic.
- Catherine , 20/06/2023 21:35, Travelled with Friend/s
Hi Catherine, thank you for your review and for taking the time to provide us with further feedback on your cruise. We are so pleased that your cruise was fantastic, we were happy to have you join us for the week in Croatia. I will be sure to pass your kind words and comments onto Vishko, thank you for this. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
The website, advertising and itinerary were super different to the experience I had. There was no pirate party or Rave cave. We were unable to go onto the other sail croatia boats at swim stops or at pres. Very dissatisfied and disappointed with the false advertising of events, we wernt notified that they didn’t exist or wernt even happing until day of! The only good thing on the boat was the food.
- Anonymous, 19/06/2023 14:44, Travelled with Friend/s
Hi there! Thank you for taking the time to write your review and share your experience with us. Your positive comments regarding the food is lovely to read and we are so pleased you enjoyed the meals served by our team on board. Your feedback is important to us, so the points you have mentioned will be communicated with the relevant departments. Due to health and safety reasons, it is not permitted for guests to freely socialise between boats at swim stops. Once docked in harbours, or off the ships, guests of course can socialise with lots of different travellers from other boats. The Pirate Party is no longer part of our itineraries and as per our website, this has been replaced with our Blue & White Party in Makarska.
Had 6 days of rain so more could have been done to organise activities suitable for wet weather instead of them all being cancelled and left stuck on the boat
- Sophia, 19/06/2023 07:27, Travelled with Friend/s
Thank you for your review. We appreciate your understanding that we have no control over the weather conditions, but we do acknowledge the impact it had on the activities during your trip. We value your feedback, and I will promptly forward your comments to our operations team.
I had really high expectations going into this trip, as everyone who I’d spoken to around me who’d been on it had said it is one of the best things they have ever done. The first few days were good we didn’t see heaps and didn’t go out to many places as our guides recommendations weren’t great. Then once we got to Dubrovnik it went down hill. Our guide go angry at us for going out to the same club as them, he was miss treating his trainee. Speaking unprofessional and inappropriately to all members of the sail boat, he apologised for his behaviour but then had to apologise a second time in Dubrovnik again for acting in a similar way. I was extremely upset that I had played close to $2000 aud and the person who is meant to be making this trip amazing has not only apologised twice because of his poor behaviour but also given poor recommendations and service. He didn’t even say goodbye on out last day.
- Anon , 14/06/2023 08:27, Travelled with Friend/s
Thank you for your review. We appreciate you taking the time to provide us with information about your experience with us. We pride ourselves on having the best local, knowledgeable and helpful reprentatives and as you had high expectations, we are sorry to hear that our guide did not display the customer service experience that we are proud to maintain. Your feedback regarding your Onboard Representative will be investigated further in light of your review, and I would like to reassure you that our Operations Manager has this to hand. Whilst we are unable to advise on outcomes here, if any further support and training is required to ensure such experiences do not occur, this will be actioned immediately. Again, we thank you for your review and we do hope that you enjoyed all other aspects of your cruise with us.
Improve your product??? Surely you mean “offering”. The food offering was repetitive, unexciting, the puddings , (with one exception) were inedible, the use of fake cream from a can was particularly unpleasant. Some Croatian specialities would have been welcome on the menus. Also no other options were available apart from a vegetarian option. All in all, completely underwhelming. Sleep was difficult due to the cheap pillows. However the tour rep Stephan was excellent as was the restaurant/bar manager.
- Christine , 13/06/2023 07:58, Travelled with Family
Hi Christine, thank you for your 3 star review. We will ensure that your kind words on Stjepan and the Bar Manager are passed on. It is a shame to hear that we did not meet your expectations when it comes to the food. Guest feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for providing us with this feedback and for joining us in Croatia this season.
The food on our boat was horrible. There was very little provided for breakfast (usually just bread with butter) and the included lunch was always extremely disappointing (usually soup with bread and some kind of boiled meat). We were all very hungry and there were no snacks provided during the day- we couldn’t bring our own snacks on board and we didn’t dock until the afternoon so there was no option to get off the boat to buy food. The rest of the tour was amazing and I would definitely do it again.
- Anonymous, 06/06/2023 07:46, Travelled Solo
Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.
We travelled as 4 singles and all had our own room. One of the room had a disgusting sewerage smell the entire trip. They do not have a maintenance person on the boat. The BBQ meal at €25 was disappointing. The dining room has plastic tables and chairs and is set up like a school event rather than a cruise. Unlike other boats that we could see, you are not allowed to eat outside.
- Therese, 29/05/2023 02:55, Travelled with Friend/s
Hi Therese, Thank you for taking the time to provide us with your feedback. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Your points raised regarding BBQ and decor have been noted and this will be communicated with the relevant teams so we can make improvements where possible. Your feedback is very important to us, so we appreciate this and wish to thank you.
I would not sail when places on the islands are not open. Or at least tell your customers that most shops and tourist places are not open yet and let them decide to sail or not. Staff on you ship need to understand English and also speak it. Also the bartenders should know how to make all types of drinks that are available
- Kaz, 21/05/2023 06:25, Travelled with Friend/s
Hi Kaz, thank you for joining us this season and also for your review. Feedback is important to us and we appreciate that you have taken the time to write to us with your recommendations. There are many benefits to travelling to Croatia outside of peak season, including cheaper cruise and flight prices, as well as fewer crowds of tourists. I will be sure to pass your comments and suggestions onto the correct teams so that we can make improvements where possible, thank you for bringing this to our attention and for sharing your experience with us.
nothing, staff and experience was amazing i just got sick whilst on the boat so couldn’t enjoy the experience like the others.
- charlotte , 17/05/2023 12:44, Travelled with Friend/s
Hi Charlotte, thank you for your review! We are so pleased to read that staff and the experience itself were amazing. We are so sorry to hear you were unwell and do hope that you can come with us again to enjoy to the full experience.
Sail Croatia has some fine tuning to work on. Food was mediocre and cold at times. Repetitive breakfast and no options for customers. Rooms were amazing. Sime and Dino were amazing. Overall, I will not be a repeat customer which is unfortunate as I was hoping to be.
- Daniela, 01/05/2023 00:51, Travelled with Family
Hi Daniela, thank you for your review. We appreciate your comments regarding Dino and Sime and we will be sure to pass your lovely comments on to them. It's great to know you enjoyed your room onboard the boat, we agree, they are spacious and light. In regards to the food, we have passed your comments on to the Chef via our Operations Manager and we appreciate you highlighting this to us so we can look to improve this aspect of our cruise. Thank you.
The food on the cruise was terrible. The boat was ok. The crew was awesome but the horrible food turned this from a perfect experience to one where having to eat on board was the low point of each day.
- Anonymous, 05/10/2022 03:26, Travelled with Friend/s
Thank you for your review. We appreciate your 4 star feedback rating for the boat overall and 5 stars for the crew, thank you. We have high expectations for all our meals served onboard, and our chefs aim to provide guests with lovely meals. We are sorry to hear you did not find the meals enjoyable and we will take your comments onboard for future improvements. We appreciate you taking the time to post your review. Thank you.
The best part of the trip was the company of others who attended the same week, but everything else about the trip that was handled by Sail Croatia was pitiful. Horrible food, poor planning, disgusting cabins, and more than evident cost-cutting. The wifi was nonexistent and no soap, shampoo, or conditioner was provided. The bath towels provided were dirty and disgusting. I signed for a triple occupancy cabin and it ended up being a mattress on the floor. That is unacceptable. The other participants bonded on the boat over Sail Croatia's failings as a cruise liner. If I knew the lack of amenities provided and the poor organizing, I would not attend.
- Kalee, 01/10/2022 18:52, Travelled with Family
Thank you for your review Kalee. We are sorry to hear you were unhappy with your cabin arrangements and boat in general. I have gone through all the feedback ratings and we were given 4 stars for the 'boat overall'. Our chefs prepare all meals in their small gulleys located onboard the boat, aiming to provide a variety of meals however we understand that this is not always to everyone's taste. Soap, shampoo and conditioning is not included and we advise guests to bring their own onboard to avoid disappointment. Triple cabin consists of a small double bed and single bunk, as advised prior to booking this room type. As they are the same size as a twin share (2 people per cabin) we provide a 10% discount. I understand that you were moved to another cabin free of charge. We hope this was more than suitable. After reviewing the organisation of the cruise by the Onboard Representative, they were rated all 5 stars which includes; destination, organisation and friendliness. We thank you for your review.
We travelled on the New Ship Roko. It was beautiful, Croatia was beautiful but this was not what I would consider an Elegance Cruise. We were expecting exceptional service. It was mediocre. The staff was informative but not polite, smiling or happy. They were robotic, dismissive, aloof, going through the motions. The captain never smiled, greeted people, not even a courteous wave when walking past you. He did his job, nothing else. The food at breakfast was good, nice variety but ran out of fresh fruit every day. Lunch was a sub par version of English cooking. We were expecting Authentic Croatian cuisine. I only ate 50 % off them. They ran out of fresh lettuce every day. The rooms were straightened up each day with fresh towels. They were not cleaned. Every day there was dust/hair etc on the bathroom floor. I would clean up every morning after the cabin maid left. This is what I would expect from a Navigator, or Explorer Cruise. I didn't consider it an Elegance Cruise at all!
- Anonymous, 21/09/2022 11:13, Travelled with Friend/s
Thank you so much for your review. We are so pleased to hear you enjoyed your time onboard Roko and found it beautiful, much like the country. We are sorry to hear you did not receive our high levels of customer service that is expected from all members of staff - we thank you for making us aware. We do have a process in place for any issues that may arise onboard and if we are made aware at the time, we can quickly resolve these matters. I have checked our reports and cannot see that any issues were raised with the Onboard Rep. Thank you for your comments regarding the meals served, it's great to hear that you found breakfasts enjoyable. Upon request the chef will of course provide you with more servings and is always open to suggestions. We offer daily cabin cleaning and a mid-week thorough cleaning service with linen and towel change. If our crew members were made aware of the dust/hair, this would have been resolved immediately to ensure this does not happen again. We thank you for voicing your concerns here, and we do hope that you were able to enjoy all other aspects of the cruise.
The bathrooms were smelly and cabins small , food was ok . Bar staff were great and crew very nice
- Paula, 19/09/2022 07:04, Travelled with Friend/s
Thank you for your review - we are pleased to hear that the bar staff and crew were great. We thank you for your groups 3 and 4 star reviews. However we are sorry to hear of the issues experienced onboard. We would have been able to resolve these issues for you immediately if we were made aware at the time. We thank you for bringing this to our attention and this will be passed on to the Operations Team.
This is our 3rd time travelling with Sail Croatia and yet again we had the most fantastic time, however, we did notice a few things that we feel needed to be addressed. 1) The cleanliness of the ship overall was not good and the 'sun' deck was not cleaned in the whole week we were on board (I spilt a coke and the stained remained all week). The bar deck was the same and sometimes the tables were still covered in the empty glasses from the night before. 2) The route was changed with no apparent reason and therefore I spent the first day changing booked trips. 3) The captains night was the 1st night (usually the 2nd to last) and most passengers were tired and retired before the entertainment finished). 4) Smoking was allowed pretty much anywhere on outside decks and although I am a smoker, this was not welcomed by most of the passengers. 5) The cushion covers on the sun loungers were not cleaned in time and we therefore spent the first day and half without cushions. run out!
- Heidi, 16/09/2022 08:16, Travelled with Friend/s
Hi Heidi - Thank you for your review. We are pleased to hear you had a fantastic time with us, however we are disappointed that as a valued 3rd time returning customer of ours, you found there was a difference in standards. In regards to the cleanliness onboard, the crew are always on hand to assist wherever possible and if they are made aware, any spills will be cleaned up immediately. The ship goes through a thorough cleaning regime prior to your sail and during the week we complete daily cabin cleaning services plus a mid-weekly thorough clean throughout the cabin including linen change. We will pass your comments regarding the glasses on tables to the captain via our Operations Team. I can see from our internal records that there was a slight change in itinerary due to strong winds and for the safety of guests, the captain decided to change this slightly. This can happen as explained in your pre-departure information. The original itinerary was as follows: Dubrovnik, Mljet, Hvar, Stari Grad, Split, Makarska, Korcula, Dubrovnik. The adjusted itinerary was as follows: Mljet, Makarska,Split, Stari Grad, Hvar , Korcula, Dubrovnik. I understand the Onboard Rep had communicated this to all guests, so they were made aware.Smoking onboard is permitted in open areas of the ship. I understand that the cushion covers were being prepared and were not ready until the 2nd day of the cruise, this was explained to all guests onboard also. We do thank you for all your comments here Heidi, and we appreciate you taking the time to share your review with us. We hope to have you back with us again in the near future.