The whole schedule felt very rushed. Once we reached each island we invariably had very little time to enjoy the destination of our cycle ride - which at times was quite arduous especially for those without e-bikes - before returning to the boat for lunch. The food provided was generally poor with limited fruit available at breakfast and no means of keeping the hot food hot for anyone who didn’t arrive at breakfast promptly at the start. The three course meal served at lunchtime with a hot main seemed totally inappropriate when a more relaxed cold buffet would have been preferred by most on board. Sometimes we were given no time to explore particular port as we had to cycle to the other side of the island to meet the boat in time for lunch and there were no impromptu swim stops off the boat as shown in your videos. On the whole I did really enjoy the week - the crew and guides were excellent although a little more flexibility from the captain would have been appreciated.
- Deborah, 30/09/2024 15:33, Travelled in a Couple
Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.
Breakfast hours to be extended with better coffee, too weak! Shouldn’t have to purchase at ar to get good coffee. Overall the food needs improvement, meat was overcooked & repetitive. Also need to provide water in the cabins to be readily available especially through the night. Cabins could use updating, get rid of carpeting. Also replace lumpy pillows & improve mattress. Also provide snacks outside of meal hours or to purchase at bar. Lastly Captain’s dinner is nice idea but the entertainment overtook everything & too long, people couldn’t socialize as a result of being too loud. Our cruise Director & staff were good to us
- Erin & John, 29/09/2024 18:29, Travelled in a Couple
The trip exceeded my expectations in some respects - we had the most wonderful crew who went out of their way to navigate around bad weather to ensure we could continue to cycle. They went beyond their call of duty. The aspects I believe could have been better in particular, is the food. The offering is tremendous in quantity but lacks sophistication and creativity. I was looking forward to having a Mediterranean experience but if fell short. Why serve mostly apples and bananas when figs and grapes were in season and readily available. The coffee machine was not working, and no cappuccinos was on offer but rather just brewed coffee. I trust that effort in this area could go a long way to improve the overall experience. All in all, it was an enjoyable trip in a wonderful country with exquisite crew members.
- Anonymous, 25/09/2024 13:02, Travelled in a Couple
Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.
The so called premier ship was nothing like, much smaller than expected, the cabins were small and several needed attention. However the Captain and crew were very good at their job with boat and passenger safety spot on. They were all very friendly and helpful, with the male crew having to man handle over 30 bikes on and off the boat at every port, well done them. The cycle tours were rather disappointing as there were over 30 cyclist of varying ability, the front runners would be way ahead leaving the slower ones way behind. Not enough stops to enjoy the wonderful scenery and a chance for photos, ☹️ 25.00€, in cash, per person to enter the Mljet National Park, bit steep to cycle around the lakes, no stops to enjoy! Cycle guides would stop and give a little talk about the history of which ever island we were on. The food on the boat was OK but far too much at lunch time, so lots of waste, shame. The weather was not the best but that is not a fault! ⛈️ It was an experience for sure!
- Cymraes, 22/09/2024 13:23, Travelled in a Couple
Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.
For the price that you pay which is quite exorbitant I don’t think this experience lives up to the cost or the hype. While the crew and the staff on board as well as the guide are absolutely lovely and the service was great the boat is old, creaky and smelly.. The air-conditioning barely worked and people complained non-stop about the Aircon not working. There were no fans even on deck which are desperately needed to combat the unbearable European summer heat. Unfortunately it did not live up to the expectations and certainly not to the reviews I’ve seen on site. The boats need full renovations and need to be fully updated in order for them to be able to get a higher rating.
- Anonymous, 25/08/2024 14:46, Travelled Solo
Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.
Booking system, we booked 6 mths in advanced, requested an above cabin but was told none available, several passengers got above cabin and only booked weeks in advance. Also check the actual names on the booking, we were husband and wife, they thought 2 females so got single beds! Food - very basic, military/camp style. Lots of hearty foods for colder weather, minimal salads or fresh foods, it was summer! It doesn't take much to be creative and add some flare to the meals - fresh herbs, chopped fresh fruit not tinned fruit salad!!!!! Cocktails - needs attention to detail - use proper cocktail glasses, get the fruit and decorations, make it an experience we want to repeat. Also very costly, if cheaper with flare more would have been bought. Option for more group activities, especially in the evenings. Offer group dinner on the last night. I'm sure there are plenty of restaurants in Split that would welcome a group of 30+ or you have a business relationship with that could offer this.
- Anonymous, 14/08/2024 03:18, Travelled in a Couple
Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
Overall I was quite satisfied with our boat, including our cabin. The crew members were friendly and helpful as were the leaders of the cycling trips. who did an amazing job, both on land and on sea. Areas where I would like to see improvement include having a Keurg in the dining area where it would be possible to get a cup of coffee earlier than a half hour before breakfast. Provide the cooked breakfast food hot. Lighter entrees with local seasonings would improve lunch entrees. A glass of wine served with the Captain's Dinner would be appropriate. Name tags for all should be provided and worn at least early in the trip. Include the day, Monday, Tuesday, etc., along with the name of the Island and towns where there will be stops. I hope my suggestions are helpful.
- Elaine, 24/06/2024 10:58, Travelled in a Couple
Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
If we could have been able to book better mountain bikes ..
- Kathleen, 20/05/2024 21:10, Travelled in a Couple
We, as well as other guests, did NOT likethe food at all. Breakfast was good but the lunches were horrible. No fresh vegetables, all vegetables were frozen and mushy. Purées of I’m not sure what we’re always cold. Lasagna was good. A woman who only eats fish got what looked like frozen fish fingers. Basically the food was awful at lunch. The captains dinner was interrupted by Kara allowing the TV in for the rugby game Which followed by yelling and screaming. My husband had words with Klara. We left the dining room. It was ridiculous……chairs turned around toward the tv and we weren’t finished the main course. The partying that followed went on with very loud music and singing until after 1am. I think there were some complaints from other boats. The crew were always smoking at the window of the bar. The swim stops were amazing as were the islands and klara was a very good organizer. Would not recommend at this time.
- Anonymous, 09/10/2023 03:51, Travelled in a Couple
Hi there, thank you for taking the time to review our services and provide us with your further feedback. We are very pleased to hear you have enjoyed the swim stops, destinations that you have visited and that your representative was a very good organiser. We thank you for these kind comments. We also appreciate your comments regarding the food and atmosphere onboard during the rugby game. We are disappointed to hear that you found the food provided was not of the expected high standard. We will be sure to pass these comments to our operations team so improvements can be made. Any big sporting event be it football or rugby brings some excitement all around - we are sorry to hear this was not managed to your liking. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you for joining us and for your feedback.
Unfortunately night one we were stuck in the port due to bad weather. Everyone was left to fend for themselves with little information other than the boat should depart the following morning. Upon returning from dinner several people were still sitting on the boat with no room allocation. There was little to no communication as to when we could take our bags to our allocated rooms. The Sail Croatia representitive disappeared for several hours and it did not start off well. The entire crew energy felt tired and like they just wanted to be somewhere else. Positives from the trip - The food was excellent up until the last day. Things that can be improved to make everyones time better utilised - Each day our Sail Croatia Representitive would give a detailed speach about the port/town we were arriving into and the local things on offer. This was also provided in a WhatsApp message. Google Map links would be beneficial along with pre-booking activies like bikes/scooters. Most tours close 3pm
- Anonymous, 05/10/2023 23:21, Travelled in a Couple
Hi there! Thank you for your 3-star review. We appreciate all your comments and are really pleased to hear you enjoyed the meals served and the detailed daily speeches, thank you. The safety and wellbeing of all our guests is paramount, and due to bad weather the boat spent the first night in Dubrovnik. This was also communicated by your Onboard Rep. We understand during your week there were extreme weather conditions which is very unfortunate. Upon checking our internal reports, we can confirm that all rooms were allocated before lunch and guests were advised that rooms will be ready by 12:30pm. This was communicated by the Onboard Rep. Please note that the cruise starts at 1pm and the Onboard Rep was onboard to assist. On our Sail Croatia App, which is highlighted in your pre-departure information, it provides map links and location details, which comes in handy during your cruise. This is a great tool to use whilst in Croatia and has many resources. We appreciate your suggestions and welcome all your comments, thank you. We hope you enjoyed your time in Croatia and we thank you for choosing to travel with us this season.
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Croatia as a country was amazing and beautiful. However, the sail was disappointing. Our representative was not very engaging and for the price you pay, you don’t get a lot for it. Considering you pay prior, the drinks at the bar are expensive and ‘happy hour’ is only 10% off which isn’t worth it. They offered limited water and if you wanted a bottle of water you had to pay. Even when unwell, there is no bottled water that is accessible and you are not able to bring bottles from off the boat. As a couple, we were given two single beds and other groups of friends that requested single beds were in rooms with doubles. Overall, not worth the price you pay and we weren’t very satisfied and actually left the boat early due to being unwell and not being able to access cold water.
- Nikita, 04/09/2023 05:18, Travelled in a Couple
Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.
Aircon was not working properly and the bedroom fascilities were terrible. No changing of sheets, towels or pillows when we were in a HEAT WAVE and many on board were sick was not good. Whole experience was uncomfortable. Chef also prepared wintery hot meals when we were in a HEAT WAVE. Very disspointed with the experience.
- A, 03/09/2023 14:02, Travelled in a Couple
Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.
The food was not that appetising - less boat group meals preferred- would like more solo/ on shore time for meals
- Louise, 27/08/2023 06:53, Travelled in a Couple
The food quality and choice needs to improve. Some staff need further training to be client facing - ***** in particular needs to better understand and demonstrate basic customer service etiquette. Mia - the tour guide was outstanding and is the reason for the 3rd star. We met some delightful people and formed what be expect to be lasting friendships with other passengers.
- Leanne, 23/08/2023 13:44, Travelled in a Couple
Hi Leanne, Thank you for taking the time to review your experience with us this season. We are pleased to read you formed some special connections with your fellow travellers and I am sure these will last a lifetime, how wonderful to read. Please rest assured we do appreciate your feedback and I will be sure to pass your comments on to the relevant teams. Many thanks for joining us this season.
We loved the cruise but what brought the star rating down for us was the daily smell of sewage in our cabin. We complained twice daily about the smell. Going to our cabin was not a pleasure. Certain cabins were worse off than others. AUD $7,500 for a week to cruise and smell waste in your sleeping area is poor!
- Felicity, 18/08/2023 17:32, Travelled in a Couple
Dear Felicity, thank you for your review and for joining us this summer in Croatia. We are so pleased to read you had a wonderful time with us on board. I'm sorry to hear this, so I did investigate this further for you and can see the issue was resolved swiftly by the crew that same day, which is great. I understand your Rep Boris explained, at times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We are sorry about this and wish to thank you for joining us for a fantastic week on board!
“Tuna” itself was really good, the aircon worked and the chef was fantastic. It was quite spacious for an ensuite boat. A few notes on this trip- the Tour guide was very unenthusiastic from check in on day 1. This was in regards to everything from excursions, to pub crawls. The pub crawls were very unorganised and communication overall could have been better. Restaurants for dinner were very average. Although Excursions were fun, they were well overpriced. The breakfast advertised was a buffet with an assortment of sausages/meat, eggs, pastries, cereal, fruit etc. The breakfast provided was continental style with one type of egg, toast, cereal and fruit, which was a bit of a let down.
- Sarah, 16/08/2023 00:37, Travelled Solo
Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
Our tour guide was not involved in the group at all. He did nothing to combine the different groups and so as a solo traveling it was unenjoyable. I feel as though he did the bare minimum, but didn’t even give adequate information. For example, when we went on the buggies there was a 30 mins break where we could have gone swimming but he didn’t mention this to us. So, the whole group missed out and were extremely hot. He never went out of his way to communicate much at all
- Sarah , 24/07/2023 03:29, Travelled Solo
Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.
The advertising for Sail Croatia isn't clear because the Navigator cruise is marketed for ages 18-39 but this blog post from the official website says the cruise is perfect for people under 30: https://www.sail-croatia.com/set-sail/which-ship-type-is-right-for-me-a-navigator-guide Also got food poisoning from the boat so I had to miss an activity I wanted to go to although some activities were overpriced for what they were. For example, the buggying in Korcula cost 60 euros but involved a half an hour break where you just sat around doing nothing. The ziplining involved driving back the way you had just come by boat for 40-60 minutes and then having to wait to be driven all the way back afterwards so it takes up a lot of unnecessary time. Also the bike riding in Mljet is just a bike hire, literally no helmet or anything else so this was expensive for what it was too. On the first day the check in ended up being later (after 12 pm) and we missed the first day swim stop. Refund me.
- Anonymous, 10/07/2023 06:33, Travelled Solo
Thank you for sharing your feedback regarding your Sail Croatia experience. Regarding the age range on board we appreciate you bringing it to our attention. We have the correct age noted on our Navigator pages and will update the link provided. The activities offered are a highlight for many guests and we understand the frustration when activities do not meet expectations. Your feedback regarding the pricing has been noted, and we will pass it on to the appropriate department. In regards to food poisoning, upon checking our internal records I can see on the 3rd July you had notified the onboard representative that you were unwell the night before. The onboard representative assisted immediately and no further issues were reported hereafter. There were also no incidences relating to food poisoning onboard. Regarding the check-in time, we aim for a check-in from 10:30am. Any delays in the process will be communicated to our guests. Thank you for sharing your concerns, and we value your input. If you have any further questions or require additional assistance, please feel free to reach out to us.
As a solo traveller, this experience was very disappointing and I regret my decision to travel with Sail Croatia. There were so few solo travelers and zero effort from anyone to integrate us into the group, so I spent a very lonely week on board.
- Sarah, 28/06/2023 07:14, Travelled Solo
Hi Sarah and thank you for your review. I have checked the details, and your boat had a well-balanced mix of travellers onboard, including 8 solo travellers. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. I have checked your feedback also, and we are pleased to know that you rated us 4-5 stars in other areas and would still recommend us, thank you. We do hope to have you join us again in the future.
We enjoyed our 7 nights on Olimp but a few changes could improve our experience More water toys needed ie kayaks, paddle boards, snorkel gear and floats. Non alcoholic beer would be nice for those who can’t have alcohol. Noticed other boats had umbrellas for rainy days. 7 days of exactly the same breakfast was boring. Our waiters and guide were excellent.
- Anonymous, 28/06/2023 03:20, Travelled in a Couple
Our trip on Tempera was memorable for the lovely port schedule & tasty, well prepared meals. But since I have been asked to answer "what would I have changed to improve the product", here goes: Pre-departure information regarding the trip was patchy & very generic, including changing our boat (which we readily agreed to, without realising the trip would be accomodating such a young client profile) Some sailing times were very early in the morning, which meant no chance of getting a lie-in. There was quite a lot of hovering outside ports, so whilst not sailing, not able to sight-see either. Breakfast time could have been extended, especially on the days when we weren't in port until mid-afternoon, to enable a more leisurely start to the day. It was quite damp in our cabin, & noisy at night, with lots of smoking. Despite all of the above, we really did enjoy ourselves. Ioana, our guide, was enthusiastic & communicated very well. All staff worked tirelessly, especially catering: thanks.
- Janet, 27/06/2023 07:14, Travelled in a Couple
Hi Janet, Thank you for your review and for taking the time to provide us with your further feedback. We are pleased to read you thought your cruise itinerary was brilliant and you enjoyed the islands that you visited. Your suggestions for improvements to our pre-departure documents are very much welcome and have been passed on to our Marketing team. Thank you for your comments on sailing times, breakfast time and your accommodation onboard. It is great that these didn't detract from your experience onboard and you have truly enjoyed yourselves. Wonderful to hear your representative Ioana took good care of you and that the meals prepared by the outstanding chef were to your liking. Thank you again and do come back soon!
I felt that the prices for alcohol onboard were very expensive . The organizational skills of our host were non existent . We had to constantly ask for information and many times ( especially when on excursions) we were left trying to organise ourselves and sort out transportation issues !
- Arlene, 27/06/2023 04:54, Travelled in a Couple
Hi there, thank you for taking the time to write your review Arlene. After reviewing customer feedback, it's great to see you enjoyed some aspects of your cruise; Captain's Dinner, cabin, boat in general and the onboard crew, to name a few. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. We hope to welcome you back to show the improvements made.
The cruise director was not as informative or involved as the cruise guide we had on our previous Elegance Cruise (Olimp) in 2018. He did not accompany us in any of the towns, rather just pointed us in the direction of the buildings of significance. Our previous guide, Ana, was excellent. On our previous cruise, a glass of wine or beer was included with lunch. This has been discontinued. I had specifically asked in advance, about paying by credit or debit card and was told that we could via an email response. Day one, our cruise director informs us that the port fee of 30E each and the bar tab had to be paid in cash. I would recommend that people choose either Dubrovnik to Split/Split to Dubrovnik rather than Split to Split (north). More to see and enjoy. Croatia has become very expensive after changing to the Euro.
- Amanda , 22/06/2023 07:58, Travelled in a Couple
Hi Amanda - thank you for your review. We are sorry to hear you were disappointed with some aspects of your cruise, especially as a valued past client. Having a look through our internal reports, the majority of guests on your ship provided five-star feedback for the cruise and the exceptional service provided by our onboard Rep. We are disappointed to learn that your experience did not align with the rest of the group's positive feedback. We are sorry about the misinformation regarding the bar tab payment and this will be followed up via our Operations Team. In regards to the City Walks, our reps are no longer allowed to do this as this is all monitored by local authorities. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
The food on our boat was horrible. There was very little provided for breakfast (usually just bread with butter) and the included lunch was always extremely disappointing (usually soup with bread and some kind of boiled meat). We were all very hungry and there were no snacks provided during the day- we couldn’t bring our own snacks on board and we didn’t dock until the afternoon so there was no option to get off the boat to buy food. The rest of the tour was amazing and I would definitely do it again.
- Anonymous, 06/06/2023 07:46, Travelled Solo
Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.
Better cleaning, more friendly, variety with the food, in rainy days have some entertaining even border games or something, the cruise itself is not cheap and of top of that we have to pay more more, a lot of my travellers wee really dissatisfied!!! Never ever will Travel again with you guys I will not recommended neither to my friends!!!!
- Marta, 22/05/2023 14:29, Travelled in a Couple
Dear Marta, thank you for taking the time to review your cruise with us this season. I am very sorry to hear you felt this way about your experience. Unfortunately we are unable to guarantee the weather, so it is a shame that you did not have the best weather during your time with us. Overall for your departure I can see most guests that joined the cruise have said in feedback that they would recommend us, so I am sorry to hear this is not the case for you. Thank you for joining us Marta and for taking the time to review your experience.
A great little cruise totally let down by sales staff, allocations staff and after sales customer service. Information on booking was inaccurate and misleading. After sales customer service lame, defensive and frankly frustrating. Were unable to grasp the gravity of the situation. My separate complaint refers. On a positive Dino the Tour Guide did everything he could on board to offset the frustration and disappointment. Other than that great Tour Guide and Crew - thank you especially Dino and Sime! ❤️. Food service staff friendly but service sometimes slow and haphazard- half serving tables before moving to the next. Room cleanliness good. Food good but ran out of breakfast items - bananas and muesli. Captain didn't engage throughout even on Captains Night. Enjoyable and relevant excursions. Tour schedule altered one day due to inclement weather - saved the day! Perfect!
- Stephanie, 01/05/2023 08:37, Travelled in a Couple
Thank you for your review Stephanie. We are pleased to hear Dino was helpful and available at all times and we will be sure to share your comments with him and Sime. We encourage guests to request more supplies if they run out, and our crew will be more than happy to replenish this. The onboard crew work tirelessly to provide outstanding customer service and we are disappointed to hear that there was some slow meal service at times, thank you for letting us know. We hope you managed to book some of the amazing excursions on offer during your week with us! In regards to the customer service levels provided, we are very disappointed to read this as we pride ourselves on providing an unbeatable customer service experience. Our records show that you did indeed have a request for a front cabin which was correctly noted by our Sales staff. We are aware that unfortunately this request was not met immediately at check-in however our Operations team reacted swiftly and were indeed able to accommodate your request of a front cabin soon after check-in on the first day. You initially decided to stay in your allocated cabin but we were pleased to learn that you decided to relocate during the cruise. Again, we thank you for all your comments.
I’m so lucky that I met such an amazing group of people on this sail Croatia because without them I would’ve been very disappointed. The food served on the boat was almost inedible, most people skipped it and ended up buying their own food. The crew on the boat were quite rude and made no effort to remember dietary requirements which almost resulted in some dire situations with multiple members on the boat. The bar on the boat was pretty much always closed which made it difficult at ports where there were no external bars - everyone had a few early night which isn’t exactly what you picture when you sign up for sail Croatia. Although the bar being closed wasn’t all bad as the drinks were so overpriced hardly anyone could afford them. Another issue with the bar being closed is that you’re not allowed to bring any food or drinks onboard - this is inconvenient when you need something to eat or drink and there is no way to purchase anything on board. Thank god I had a good group!
- Chloe, 12/09/2022 10:24, Travelled in a Couple
Thank you for your review Chloe. We are really pleased to hear you met some amazing people on your cruise. We have high expectations and aim to provide our guests with lovely, fresh meals week after week, so we are very disappointed to hear the meals served didn't meet your expectations. Dietary requirements are passed on to the chef, and we encourage guests to introduce yourselves to the chef and discuss any additional requests with them. The bar is open during the day, generally up until midnight unless instructed by the crew - we appreciate you bringing this to our attention and we will discuss further with our Operations Team to ensure our high levels of service are maintained. Thank you.
First May I say the concept of the holiday and the boat are fantastic but for it to achieve a 4 or 5 star rating a lot of areas need to improve, I will list my constructive criticism points below All dayTea and coffee should be included with the package Need to improve breakfast, hit water wasn’t hot and we always had to ask to get it replaced so you were left waiting for ages Bacon and hot food not very attractive Food overall not too a high standard For such a luxurious ship, where were the padded sun beds shown on the promotional video!!!! Sun beds very uncomfortable Sheets should be changed during week Very noisy cabin, cabin 9, constant sound of large motor combined with air conditioning was extremely unpleasant No long hanging space Bar bill at end not itemised, written on scrappy but of paper. I didn’t like the way envelopes were left on your bed on last day for tips!!!! No facility for card payment on. Transport to Dubrovnik should have been provided on last
- Claire Batcheler , 09/09/2022 05:08, Travelled in a Couple
Thank you for your 3 star review Claire, we appreciate all your comments here and we will take these onboard. In regards to the meals served, our chefs aim to provide delicious meals using fresh,local produce. They prepare all the meals out of their small gulley's and we understand that this may not be to everyone's taste. Your comments will be passed on, thank you. Onboard your ship there is a daily cabin cleaning servie and mid-week linen change. We are sorry to hear of the noise you experienced - we have a rigorous process in place for any issues that may arise and this gives us the opportunity to resolve any issues if we are made aware. I have checked our internal reports but cannot see that this was raised with our onboard Representative. Furthermore, upon checking our feedback for your week onboard, we have received 4-5 stars. The bar bills are settled at the end of the week in cash, this is mentioned on our website, in your pre-departure and explained in the Welcome Speech. Guests are welcome to request a daily receipt for their records. Tipping is optional and we have passed your comments on to our Operations Team - thank you for letting us know. There are no card facilities onboard. Airport transfers are provided pre/post cruise, on the last day we can provide this from the harbour to the airport only on the last day of the cruise. We do hope that you enjoyed your time in Croatia Claire and again, we appreciate your constructive comments.
I m vegetarian and I had a constant monotonous and unhealthy diet of eggs and cheese at each meal of the day. No vegetables, all cheap and badly cooked. To be fair. The ship crew were fine. The guides adequate. The hikes were not interesting bar one trip to a national part. Just uphill to a viewpoint. Every viewpoint and trail looked the same. The other guests were a good and lively bunch. Many felt the same but there was group pressure to say how great everything was.
- Eve, 05/09/2022 06:00, Travelled Solo
Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you
The boat was great and loved Croatia, however the problem was with the organisation and poor communication from staff. There were two trainee guides on board as well and they all clashed with each other. We were promised parties in the middle of the sea with a barbecue when in reality we had an early curfew and this didn’t go ahead at all. Early June was off season for most of the clubs so itinerary was not accurate at all. Swim stops were not communicated so I missed some of them. Croatian staff on board (bartender, captain, cook) were great though.
- Issy, 01/09/2022 07:03, Travelled Solo
Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.
The website is extremely hard to navigate. On day 1 of our cruise we were told to get off the boat after the meeting time because it wasn’t ready yet. This kind of disorganisation could have been avoided if you had a later meeting time. The price of excursions and drinks was pretty expensive and the fact that there wasn’t organised shuttles for a lot of stops was quite poor. There was a lot of hidden extras that added up. I definitely should have researched my ship more as it was way too party for me. I liked that breakfast and lunch was included everyday, however we didn’t get a lot of free time at most stops. Whilst I’m glad I did it I wouldn’t be doing another sail again. I think navigator is best suited to under 25 party goers. Also you shouldn’t ask people to review on the last day in front of their tour manager. It’s very awkward and not anonymous.
- Kieran, 22/08/2022 05:50, Travelled Solo
Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.
We were super lucky with the other guests we got on our boat as they are what made our trip the 3 stars instead of a 1. The staff on our boat were so unorganized, uninterested and if I’m being honest just not up to the standard of a premier ship. It didn’t even feel like we had staff on board. Our excretions were either late or not booked and our food was always late and again not up to standard of what I was told I would be getting for premier. We had zero boat parties or group activities organized compared to another sail Croatia boat next to us. Brody who was leading the boat next to us was amazing he tried include us in as many activities as he could but he had his own boat to run. I give full credit to him for trying to include us. I also don’t appreciate people on the boat being messaged by the lead of our boat asking to give her a good review. If you want a good review them be a good boat host!! Definite room for improvement on this premier boat
- Brooke, 15/08/2022 20:12, Travelled in a Couple
Hi Brooke, Thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers. I'm sorry to hear you didn't find the staff onboard to be helpful. I have checked the feedback for your Onboard Representative, and the average rating was 4 stars. All our ships get to enjoy socialising onboard and also the opportunity to enjoy the nightlife in each destination. Thank you for your comments on Brody, we are pleased to hear he was helpful and simply amazing. We will be sure to pass on your kind comments to him. Reviews are based on your personal experience, and we would like these to be as honest as possible, true to your experience so we thank you for sharing this with us. We have taken your comments onboard for future improvements. Thank you.
We originally booked the trip on Alfa Mario for very specific reasons (There is a pool on board and access to swimming spots is from the back platform). the boat was changed and we had no choice in the matter. We could either change our dates or get a refund, BUT we had already booked and paid for flights, so actually had no choice. On board the Queen Jelena there are a few small things that would have made a big difference. A turn down service would add a nice touch. On the top deck the barman was on duty some of the time, he could perhaps have walked around and taken drink orders. A few floating toys would also have been nice during swim stops.
- Anonymous, 19/07/2022 08:59, Travelled in a Couple
Thank you for your feedback - we understand that you had booked Alfa Mario and due to an operational change since your original booking with us in 2020 allowing you to then join us on Queen Jelena in 2022. That's correct, we did offer either a full refund or alternative solution. We offer a daily cabin cleaning service and provide a mid-week thorough cleaning service and linen change. We thank you for your recommendation of having someone take drinks orders on the top deck - we will pass this on to our Operations Manager. Floating devices are not included on our cruises however, some past guests may leave their floaties onboard. Floaties can also be bought at local markets. We do hope you enjoyed your time overall and we thank you for joining us this year after a 2 year wait due to Covid.
Great experience and people involved! Loved everything that was provided however paid extra to have an ensuite and be on top deck however the heat in my room was unbearable. It was right next to the engine room, the aircon faced away from the bed and didn’t provide any cooling effect. The bathroom was tiny and hot with the shower head facing the toilet. I didn’t sleep in the room at all and slept on the floor down below deck as the air con was much better down there. I would like to be compensated for the extra money I paid for an ensuite as the room was not liveable.
- Kate, 12/07/2022 19:20, Travelled Solo
Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.
Two Internet bloggers on board the ship with cameras, and drones constantly filming the activities. No attempt to ask for permission. Constantly had to hide between doors to avoid being on camera. A rather stressful holiday at times.
- Annette, 27/06/2022 13:30, Travelled in a Couple
Hi Annette, thank you for your review. Thank you for also reaching out to us via email. We’re glad that you raised your concerns with the bloggers onboard your ship and requested not to be a part of any content they created. We expect all customers to respect one another onboard our cruises and take into consideration any requests by fellow travellers not to be filmed or photographed when documenting their holiday experience. We hope that action was taken by the guests in question to ensure that no footage of yourself or John was published on social media. Our Onboard Representatives are available on each ship to support guests throughout the week, and mitigate any situations that may arise. If you weren’t satisfied with the action taken by your fellow traveller, we would have hoped you would communicate this with the Onboard Representative so that we could have resolved this issue. I’ve spoken with our Marketing Manager, and all internal photographers and videographers who board our ships to capture content do so in a GDPR compliant manner. Unfortunately Sail Croatia cannot be held responsible for content that is created by guests onboard in a public setting. The issues you have raised with us have been actioned by being reviewed internally as well as with the ICO and ABTA. The learning is that there was no GDPR breach and our feedback system indicates no issues were raised onboard. I am sorry this was not brought to our attention when you were onboard, so we were unable to resolve the issue immediately. We hope that you enjoyed your time regardless and we thank you for your review.
I think to start it would of been nice to of been greeted with a drink once we all got on board. I also think the bedding and towels needed to changed more than once. We had to ask every day for butter with the bread and we’re never given side plates. It would of been nice to have a jug of water on the table with lunch. The stars of breakfast was very poor. Some days the fruit was brown. Ioana who was the sail Croatia Rep was fantastic though and always went above and beyond with her organisational skills, she was an excellent representation for your company.
- Joanne Goodwin, 15/06/2022 05:49, Travelled in a Couple
Hi Joanne, Thank you for your review - this is much appreciated. We're glad to hear that Ioana went above and beyond to provide you with all the information needed onboard the cruise, we will certainly pass your comments on to her. Prior to our guests arrival we complete a thorough cleanse of each cabin and we organise a mid-week bedding/linen change and thorough cabin clean, daily cabin cleaning service and have added the inclusion of beach and bath towels onboard. We appreciate your suggestions of side plates at dinner, and water on the tables, which will be passed on to the Captain. I have had a look through the feedback provided by all guests, mainly regarding the breakfasts and can see that most of the ratings received were 4-5 stars. We understand that meals may not be to everyone's tastes, however encourage requesting alternative options from the chef. We can also provide the option of a cooked breakfast daily which is priced at 40EUR for the week. Thank you again for all your comments and suggestions. We hope that you enjoyed your time with us overall and that the issues mentioned didn't detract from your overall enjoyment in Croatia.
Explorer/Excursions: was disappointed by the lack of excursions and exploring on the explorer cruise. On board we did a lot of relaxing and cruising so I anticipated action packed land adventures. This trip fell flat. The 1 to 2 excursion I did I really enjoyed. Hora wine tasting (great local place with the sweetest donkeys) and biking in Mljet Meals: I am a pescatarian (no meat, only seafood). I was served seabream-4-5 lunches in a row. I mentioned to the guide I'd like more variety, the next lunch I again received seabream. After that I mentioned to the head crew member I'd like to eat something other than seabream. Then I finally I had a change to tuna. The next meal seabass. The guide also had dietary restrictions and made a huge fuss in front of our entire table when given something she didn't eat. My final meal aboard was back to seabream with a side of peppers; meanwhile the guide had a overwhelming portion of gnocchi and peppers.
- Melissa, 04/10/2021 17:02, Travelled Solo
Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!
The food was average , only 2 meals on the boat were of the quality I accept when traveling internationally ,not a choice of fish or meat and 2 of the meat coarse served I would had sent back if served to me in a average restaurant in the world. Having a window of 1 hour to have breakfast is unacceptable by any standards of any hotel cruise line in the world 8 to 9 and if you arrived at 855 they started to pack away as if the were still in a communist country no Tea or coffee making facilities before 8 am which is absolutely not acceptable by any standards in the world The tour guide was average,a poor communicator spoke too long on ever Occassion ,boat was nice and clean staff were pleasant .We enjoyed ourselves because of the company we met . this trip we visited London,New York ,Santorini,Athens now France I Am 60 years travelled the world annually you requested a critique so I have taken the time hope you improve ,there is a lot of scope in food ,guide, done 4
- Peter , 15/10/2019 14:02, Travelled in a Couple
Hi Peter, thank you for taking the time to provide us with your feedback. I am sorry to read you were unhappy with some aspects of the cruise. It's a shame to read you were not pleased with the meals served on board. I understand you brought this to your Representatives attention during lunch on the second day of your cruise. Your Representative advised that if you were unhappy during your first lunch on board we could have asked the chef to prepare you an alternative meal. Once your Representative was made aware you were unhappy with the meals served it is noted that you and your wife went on to enjoy the cruise and the meals were better for the remainder of your week on board with us. I'll be sure to pass your comments onto our Operations Manager in Split to make him aware of the issues raised in your review regarding the coffee and breakfast being packed away before 9am. Thank you for your feedback regarding this. It is only with such feedback we can improve our services, so thank you for bringing this to our attention. I do hope the issues raised did not deter you from enjoying your time in Croatia. It is wonderful to read that you enjoyed your time with your fellow travellers. Thank you for joining us this season.
I came on Sail Croatia alone which was fine since I met tons of nice new friends on the cruise. My issue was with our guide. He was very unenthusiastic the whole time, made sexist comments, and generally made me feel uncomfortable as a solo passenger by making rude comments. I have good things to say about the boat, the captain, and his crew as the boat was always in good condition, and we safely got everywhere we were going, however the bartender was another story. Although he freepoured the drinks, he was unpredictible in his attitude, sometimes being happy and friendly, and sometimes getting angry with passengers for ordering certain drinks or ordering lots of drinks. This made me feel uncomfortable going to the bar to order drinks. Finally, since the whole crew was male and our guide was male, I felt disadvantaged on the boat as a solo woman, since they were all more friendly with the male passengers. Overall, a more friendly, enthusiastic guide would have improved my experience.
- Anonymous, 07/10/2019 14:03, Travelled Solo
Hi there and thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers and found the captain and crew helpful, and boat to be in good condition, thank you. I can see that we had 20 females and 16 males onboard your cruise, with 5 solo travellers. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise. We are disappointed to read your comments regarding the guide and bartender. We have passed these comments on to the appropriate departments to provide further support and training where required. We are sorry to hear you felt uncomfortable, we encourage guests to notify our Operations Manager for any issues that may arise onboard so that we can resolve them immediately. We hope that overall, you enjoyed most aspects of your cruise and Croatia as a whole. Thank you.
The boat was comfortable
- Anonymous, 04/10/2019 15:59, Travelled in a Couple
Thank you for joining us!
I think bottled water should be put in the room daily as you can't drink the water in the cabin (which was very small when you put suitcases inside). Not being able to access coffee or tea until 8am is a bit of a bug bear if you are an early riser. Could move the coffee/tea facilities onto the undercover deck area which would also help with the congestion around the breakfast bar, Arriving in the ports in the afternoons means you miss most of the day on the islands. Rafting up in rough weather is difficult if you are a bit older. Could have a few activities on the ship for the days you don't get to port till late afternoon, basically nothing to do on board.
- Lyn, 29/09/2019 03:44, Travelled in a Couple
Dear Lyn, Thank you for your review. We hope you enjoyed your time in Croatia and we thank you for your comments. Implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard thus reducing plastic waste. Tea and coffee is available during salon opening times. Looking at the feedback provided for your week, the average rating for this was 4 stars. We appreciate your suggestions regarding moving the facilities elsewhere, and we will certainly pass these wonderful suggestions on to our Operations Team, thank you. All our ships aim to get in to port as early as possible generally any time from midday onwards, however this is heavily reliant on port authorities and scheduling of all ships into the same port. Ports such as Hvar are more congested due to the popularity of this island, in saying this, our representative will always keep guests updated if there are any unforeseen delays. Thank you again for taking the time to submit your review, this is appreciated. Kind regards,
The cabin rooms could have been a bit more spacious. While we spent very little time in our cabins ( except to sleep), they really were small.
- Patrick, 10/09/2019 04:31, Travelled in a Couple
Hi there. It's great to hear you had a really great trip! Our Standard ship cabins are smaller than the other ship types, this is stated on the website. I'm sorry to hear you were disappointed with the size of your cabin but pleased that you still enjoyed your time in Croatia. Thank you for joining us!
We upgraded to the premier navigator cruise and had a ship that was not nearly up to the standard of the ships depicted in the ‘premier navigator’ video. Our ship was basic only with the added extra of aircon. The crew were fantastic however the group asked for the spa, which was filthy, to be cleaned many times which wasn’t done. The spa was advertised as one of the premier added bonuses and it was extremely disappointing that we couldn’t use it. The food on board exceeded expectation.
- Madeleine, 04/09/2019 14:20, Travelled in a Couple
Hi there and thanks for your review. It's great to hear that the crew were a great inclusion on your cruise. The ships used on our Navigator Premier page vary in style, some more traditional, rustic wooden ships and others more modern steel ships. Our Premier ships offer spacious cabins, (generally 6-8m2) with ensuite and air-conditioning. The jacuzzi may not be available at all times due to conditions such as electricity consumption, fresh water usage onboard and weather conditions however, we will be investigating this further. We are so happy to hear that you enjoyed the food - it's not easy producing great meals for so many people with a limited kitchen but the chefs manage to do that which is amazing. Thanks again.
Lets start with the good experience. Staff onboard the ship Captain, Sailor and Tour guide were fantastic! It is them that makes the trip worth while. On another note, the sales team are terrible with their service. I told them from the beginning I am travelling with my partner and requested a double bed. They said it depends on the availability as first come first serve. When we got onboard, two girls who DID NOT request for a double bed got one and my partner and i got stuck on a bunk bed. There were only 3 couples on the ship. 2 whom got a double bed, except us. I would have been fine with it had we missed out because we booked later and the 3 doubles were already requested. It is upsetting when somebody gets .a room they didnt request and someone who really really wanted it doesnt. The rooms are ridiculously small and most of all there is no air circulation, if you left your door open, you would smell diesel, or others coming back in the early hours from partying. RIDICULOUS!
- Anita, 03/09/2019 01:04, Travelled in a Couple
Thank you for taking the time to leave us with your review and feedback of your Navigator cruise with us this season. We are so pleased to hear that you were happy with the staff on board and that they really made the trip for you. I understand we have been in touch with you via email with regards to your comments on the double bedded cabin. Bedding arrangements are never guaranteed on our Navigator cruises, I'm afraid. This was advised prior to booking and travel. Your further feedback has been passed onto the relevant departments and I do hope this did not deter you from having an amazing time in Croatia. Thank you for joining us.