You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
I feel it is very misleading, you pay a lot of money and don’t even get aircon or a toilet or shower in your room. The food was very average and all the extra cost reallt add up. Sail was one of the things I was most excited for but I was so disappointed with it. The bed situation was disgusting, try sleeping in 38 degree weather without aircon!
- Olivia, 25/07/2023 01:57, Travelled with Friend/s
Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.
Poor customer service from day one. Food was uneatable, bar closed during happy hour, staff unapproachable, asked multiple times for toilet paper and clean towels, staff complaints of fatigue, poor engagement to everyone
- Amy, 15/09/2022 12:10, Travelled with Friend/s
Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you
Lets start with the good experience. Staff onboard the ship Captain, Sailor and Tour guide were fantastic! It is them that makes the trip worth while. On another note, the sales team are terrible with their service. I told them from the beginning I am travelling with my partner and requested a double bed. They said it depends on the availability as first come first serve. When we got onboard, two girls who DID NOT request for a double bed got one and my partner and i got stuck on a bunk bed. There were only 3 couples on the ship. 2 whom got a double bed, except us. I would have been fine with it had we missed out because we booked later and the 3 doubles were already requested. It is upsetting when somebody gets .a room they didnt request and someone who really really wanted it doesnt. The rooms are ridiculously small and most of all there is no air circulation, if you left your door open, you would smell diesel, or others coming back in the early hours from partying. RIDICULOUS!
- Anita, 03/09/2019 01:04, Travelled in a Couple
Thank you for taking the time to leave us with your review and feedback of your Navigator cruise with us this season. We are so pleased to hear that you were happy with the staff on board and that they really made the trip for you. I understand we have been in touch with you via email with regards to your comments on the double bedded cabin. Bedding arrangements are never guaranteed on our Navigator cruises, I'm afraid. This was advised prior to booking and travel. Your further feedback has been passed onto the relevant departments and I do hope this did not deter you from having an amazing time in Croatia. Thank you for joining us.
Wouldn’t recommend for people over 27, sailing croatia team did not keep in mind that we are 30 and putting us with a group that was 22 and younger .... big age difference.
- Olivia, 10/07/2018 19:20, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Our Navigator cruises are aimed at travellers aged 18 to 35 years old. The ages of travellers on board are dependant on the bookings we receive on any given departure, but will be in said age bracket. We do hope to see you with us again!
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- Emily , 19/07/2016 05:50, Travelled with Friend/s