Travelled with a group of 12. Overall a great experience,. Although, we all felt rushed when riding , I can appreciate that when on a boat there are things we don’t know that may cause the riding time to be rushed, like having to deal with weather and docking times. These things should be taken in to consideration when choosing routes and times of riding. More time for sightseeing and swimming would have made my experience a lot better. The crew and guides did an amazing job. Would definitely refer friends to Sail Croatia.
- Debbie, 30/09/2024 07:30, Travelled with Friend/s
More info ahead of time about boarding place and process. Better communication about the agenda, activities etc. Maybe a "white board" with cycling distances, times, degree of difficulty, planned stops etc. Also, more info ahead for non cyclists and which stops we were having dinner on our own. Announcements were not made ahead of time and were difficult to hear with engines running. More time to explore port towns. Especially Brac....no time after the ride to see the port. Food and crew were fantastic. Trip was fantastic and the rides were great
- merci, 13/09/2024 10:25, Travelled with Friend/s
At the end of our trip we were told that they had to hire two extra boats as they had over booked on yacht’s. The boat we were provided with did not have glass doors at the entrance which meant that the aircon did not stay indoors where as in the other non hired boats the air would be trapped in. This meant that it was very hot at night which was very annoying as we had paid extra for the aircon. It was also tricky having the skipper sleep in the lounge room as we couldn’t use that space later for group activities where light was required. Upstairs, there was no light on the deck table on our boat unlike the other boats, so it made playing card games with the group tricky and harder to bond with the others in the group. As soon as we entered the boat there was this smell of sewerage that did not leave the boat the entire trip to the point that the skipper had to buy spray to cover the smell.
- Sarah, 28/08/2024 18:41, Travelled with Friend/s
Dear Sarah, Thank you for sharing your feedback on your recent Flotilla Tour with us. We’d like to confirm that the yachts used during your tour had been in operation throughout the season and were not added at the last minute. It is quite common in Croatia and across the sailing industry for skippers to sleep in the salon area on these types of yacht tours. We also appreciate your suggestions regarding the air conditioning and the need for additional lighting in the cockpit area. Your feedback is invaluable as we continually seek to improve our guests' experience. Thank you once again, and we hope to welcome you aboard for another memorable trip in the future. Kind regards,
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
I would’ve liked more opportunity on land to explore the islands, especially when we were docked at a port that was not in the town. Or the opportunity to get a water taxi in to explore i.e. Stari Grad.
- Anonymous, 05/07/2024 01:00, Travelled with Friend/s
Thank you for taking the time to review your recent Sail Croatia Navigator cruise. We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We understand that having more opportunities to explore the beautiful islands is important to you. Our team is always striving to enhance our itineraries, ensuring that our guests have ample time to discover the unique charm and beauty of each destination. We value your input and hope to welcome you back on board soon. Your insights help us to create unforgettable experiences for all our guests. Thank you once again for your valuable feedback.
Overall we thoroughly enjoyed ourselves sailing through the open water and swimming in the most beautiful spots. The boat was charming and the cabins (and en-suite) were clean and spacious enough. We went on numerous excursions (top 3 - canyoning, wine tasting and bike ride) but thought most were overpriced (€20-80) and could have gotten cheaper local deals. Additionally, there were a number of unexpected and unavoidable transfers, taxis/buses to pay for (€6-10 each). Meals on board were tasty, except if you were vegetarian (don’t expect any variety). The crew was polite, yet did not engage with us. The owner, Marjan warmly welcomed us on his ship, made the best pina-coladas & was a sniper at beer pong. Our rep Luiis was the friendliest and funniest guide who made sure we enjoyed ourselves every step of the way. He excels at relating to people and trying to meet guest expectations. Would sail with Marijan and Luiis again, but not convinced of the benefit of the Sail Croatia brand.
- Michaela, 19/06/2024 17:04, Travelled with Friend/s
Hi Michael,a, thank you for your detailed feedback and for sharing your positive experiences on our trip. We're delighted that you enjoyed sailing around the Adriatic, swimming, the excursions, and the hospitality of Marjan and Luiis. Our Navigator cruises are aimed at those aged 18-39 years, so there will be travellers onboard within this age range. We aim to ensure a good mix on all our ships, athough it depends on who has booked any given date, taking into consideration solo travellers, genders, groups, and couples. Details about excursions are found on our website and the inclusions and further information are provided in our pre-departure materials. Our Sales Team is always available to answer any questions you may have to help with budgeting purposes. We thank you for your comments and we hope that you were able to enjoy your time overall.
A number of the excursions were cancelled and there was no replacements or suggestions to do. This was very disappointing as we specifically booked the trip for the excursions. The limited excursions that were offered were very disappointing.
- Kate, 17/06/2024 11:26, Travelled with Friend/s
Hi Kate, Thank you for sharing your feedback with us and for providing 5-star ratings for the crew and boat in general, it is appreciated. The excursions offered are through 3rd party providers and changes can occur at any time. We understand that excursions are a significant part of the experience, and we regret any inconvenience caused by their cancellation. It's great to see from your feedback you were able to enjoy other aspects of the cruise.
I had friends who previously did sail Croatia and told me about all these amazing parties and events . When I got on board and asked my host about these she informed me that the Cave Party in Makasaka wasn’t open and wouldn’t be happening (this was one of the reasons I booked with this company) there was no communication from the company prior to our trip to inform us of this. Even though they knew it wasn’t open as it was start of season. There also was no theme night on board the ship which we were under the impression there would be since it is quite commonly posted on social media amongst participants. We didn’t know anything that was happening until the day of which was stressful and made taking money out become a daily task. I do not like the fact that everything had to be in cash and there was all these extra hidden charges on excursions that were not explained before we left! Overall pretty disappointed in the sail Croatia company. Enjoyed my time but wasn’t as much fun.
- Chloe, 13/06/2024 08:15, Travelled with Friend/s
Hi Chloe, Thank you for taking the time to share your feedback and we appreciate your 5-star rating for the Rep, Boat in General, Meals served and Crew. We are pleased to hear you enjoyed your time on the cruise. We are disheartened to hear of your disappointment regarding the Cave Party and theme night. As the themed parties are through external providers, we do not have control over their operating times or schedules as these can change at any time. We understand that dealing with daily cash requirements can be frustrating, and we will strive to provide clear communication and transparency in these areas by highlighting additional costs on our website and in our pre-departure information.Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for future travelers. We appreciate your understanding and are glad to hear that you still enjoyed your time despite any issues experienced.
Great group of people and some awesome experiences. Not all of them were running as it wasn't peak season and we weren't notified about this until the day of. In a whole it was a good time but communication could have been improved
- Victoria, 04/06/2024 09:12, Travelled with Friend/s
Rooms could be updated with fresh paint and new beds. Bedding and towels need replacing. The bike tour guide should have more small bike tools that riders could use to adjust to their own bike to suit size rather than waiting for guide to do. I felt lunch was too big as it was dinner style. most people preferred lighter food for lunch.
- Shirley, 27/09/2023 19:30, Travelled with Friend/s
Hi Shirley! Thank you for your 3-star review. It's great to see from the feedback you provided, that you enjoyed other aspects of the cruise and would recommend us, that's wonderful, thank you! There is a mid-weekly cleaning service where towels and bedding are changed, and rubbish is removed. If guests are in need of further towels, these can be provided upon request. Prior to your cruise, we request height details and each bicycle is adjusted and tailored to match your height. In regards to the bike tools, our guides will have these available if needed and they can be requested for personal use. As for the meals, we understand that strenuous cycling each day requires proper nourishment, due to this we offer hearty 3-course lunches to fuel you for your cycling adventures. In saying this, we appreciate your comments and suggestions, and these will be shared with the relevant team for continual improvements.
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Had a good time on sail and enjoyed my time sailing through Croatia. Had a great group on board and an amazing sail crew on the boat. However, we got unlucky with wind and rain while sailing which limited swimming and excursions. Also got unlucky with a tour guide who showed little interest in making it a good time on the boat. He had no sense of fun and poor organisation and communication of daily activities. In my time travelling through Europe being on several short and long tours, he was the most disappointing tour guide I’ve ever had. Overall, I was very thankful to have a great group of other travellers on board who were keen to have fun and make best of an average situation.
- Courtney , 06/09/2023 11:01, Travelled with Friend/s
Hi Courtney, thank you for taking the time to share your experience with us. We are pleased to know you enjoyed your time in Croatia with your fellow travellers and amazing crew. The safety and well-being of our customers is important to us, and we understand that weather-related itinerary changes are made at times, which can result in limited swimming time - we do hope you were able to enjoy some of the amazing local beaches during the week. We are disheartened to read your comments regarding your Rep as we pride ourselves on having the best local and experienced Reps that provide helpful information and recommendations to enhance your journey, and we are pleased your rep was rated 4.4 out of 5 stars for your week. We thank you for all your comments and we hope that you will consider giving us another opportunity to provide you with a more enjoyable cruise experience in the future.
Boat was fantastic Route and swim stops great Food was excessive at lunch time. Would have preferred a lite lunch with more fresh salads and sandwich type options. Breakfast were good, but coffee service could have been better. I got food poisoning from the captains dinner and missed a day of the trip. Staff made no apology or did not check on my health. That was disappointing and really didn’t end my trip well. I also think six nights would have been better and we should have finished when we arrived in Dubrovnik. Thanks
- Marisa, 05/09/2023 12:10, Travelled with Friend/s
Hi Marisa,Thank you for your review. It's great to hear you enjoyed the boat, route and swim stops. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Thank you for your comments on the breakfasts you enjoyed, and we appreciate your comments regarding the coffee. Our chefs and kitchen staff follow strict food hygiene and cleanliness protocols to ensure the safety and quality of the meals we serve on board. Upon checking our internal reports we can confirm that there have been no reported cases among our passengers or crew during the period of your cruise. From our reports I can see that our Waiter offered help, and our Rep checked in with you when you were feeling unwell and offered medical assistance however, we didn't receive a response. From the feedback you provided at the end of your cruise, we're pleased you enjoyed other aspects of the cruise and would recommend us to others. Thank you.
We felt the boat needed maintenance. The bathroom sink leaked and the shower sprayed water everywhere but on your body. Apart from that it was amazing. thank you
- Arlene, 05/09/2023 06:27, Travelled with Friend/s
Hi Arlene, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you had an amazing time on board, this is wonderful! I will be sure to pass your comments regarding maintenance on to the Operations Manager as I can see from our internal reporting system these were not raised whilst you were on board, so thank you for bringing this to our attention now so that the crew can fix these issues immediately. Many thanks for a fantastic week on board!
Better beds & pillows Need more choice with food Need tea /coffee availability
- Karen, 29/08/2023 16:52, Travelled with Friend/s
Hi there Karen, thank you for taking the time to review your cruise with us this summer and provide us with further feedback.
Loves the boat and the crew and our host, Ivanna, was amazing, however food overall, cabin service change over, and upfrontness about our cabin, specifically, could be much improved. Pleasantly surprised at breakfast as more options than we were expecting, however, lunch service was very hit or miss. More vegetables at each meal, ability to know what the meal was ahead of time, in order to decide if we wanted to partake, as well as more snack options available through swim stops. Advised to not bring food on board but ledt hungry with no options until port. Enjoyed captains dinner but wished it had been during a different port that had limited dining. Stari Grad had great options we wanted to enjoy but due to planned dinner, missed, while other ports, such as Pomena, had very limited options. As for cabin, size, privacy, ensuite bathroom, and bed were great, but dealt with such heavy fumes with no way to air out and then had terrible pipe issue that could be proactively managed.
- Britney, 14/08/2023 10:01, Travelled with Friend/s
Hi Britney, thank you for your review. We greatly appreciate your positive feedback about the boat, cabin, crew, and Ivanna, our wonderful host. We're glad to hear you enjoyed your daily breakfasts, and upon checking our internal records, I can see that the fumes issue was resolved promptly after following our resolution process - thank you for following this process. We are also pleased to acknowledge your valuable feedback on our food service, Captain's Dinner and cabin experience. Your suggestions about meal options, and snack availability are noted, and we'll consider these for future improvements. The location of the Captain's dinner can vary as there are a number of factors that contribute to the location however, you will always be updated by your Onboard Representative once the location is confirmed. Your insights are important to us, and we're committed to enhancing your overall experience. We hope to welcome you back aboard in the future, providing you with an even more enjoyable journey.
Im just curious where my $1700AUD actually went. I understand maintenance, docking, wages etc of the ship is probably more than I anticipate. But the rooms were tiny, no space for luggage. Food was atrocious, i didnt bother eating it half the time. It would Not have Been Hard to offer a shower towel, or spare linen. I slept in my own sweat, salt and dirt for 7 days. We also had to pay for all transfers (water taxi, buses etc) even when I saw they were affiliated with Sail Croatia. Don’t get me wrong, I had an amazing week that I will never forget - but it’s the other customers on the boat that have made the trip memorable, not the company Sail Croatia itself. If all 30 people on that boat paid $1700AUD, that is over $50,000 AUD, which you are making every week. And for what? We still had to tip all the staff on the boat After as well because they rely on Tips. Like I said, the people on this trip made it worth it, not the company. Thanks for a fun week, lots to be improved on though
- Erica, 07/08/2023 09:51, Travelled with Friend/s
Hi Erica, thank you for taking the time to review your cruise with us this summer. It is wonderful to read you had an amazing week on board and made some friends for life! I am quite disappointed to see some points did not live up to your expectations. Inclusions and any additional costs can be found on the Navigator cruise page, your pre-departure information and the FAQs section on the website to allow guests to budget ahead of time. You joined us on board a Standard ship which is our most budget-friendly option for a Navigator cruise and it is the cheapest price in the market. Our Standard ships offer shared bathroom facilities, so showering towels are not provided. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. Our higher category ships such as the Premier and VIP Navigator ships provide more space onboard, ensuite bathrooms and AC, so we highly recommend checking this prior to booking your cabin to avoid disappointment. Thank you again for joining is in Croatia Erica and we would love to welcome you on board again soon.
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
I feel it is very misleading, you pay a lot of money and don’t even get aircon or a toilet or shower in your room. The food was very average and all the extra cost reallt add up. Sail was one of the things I was most excited for but I was so disappointed with it. The bed situation was disgusting, try sleeping in 38 degree weather without aircon!
- Olivia, 25/07/2023 01:57, Travelled with Friend/s
Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.
The people and staff on boat made my experience one of the best weeks of my life the activity’s were so much fun and the islands and towns we went into were beautiful even the group dinners were amazing but the only let down was the rooms on boat I’m not sure if all rooms were like that but to even class it as a room was ridiculous me and my sister could barely walk into our room before hitting the bunk beds, the so called “on suite” we paid extra for was a shower head over the toilet, it was so gross, the pipe works in the bathroom smelt so bad we tried to create airflow by opening the door but then the aircon we paid 50 euro for would turn off as soon as the door opened we had no space to open our suit cases let alone go climb onto the top bunk. After talking to people on board learning what we paid for a room like that I’m so disappointed. this is sail Croatias fault for false advertising you show the big white boat with so much space but that’s not what we got
- Jade, 17/07/2023 07:46, Travelled with Friend/s
Thank you for sharing your feedback about your recent cruise experience. We appreciate your positive comments about the activities, destinations, and group dinners. It's also great to see from your feedback rating that your overall experience was 5-stars and that you would also recommend us to others. However, we are disheartened to read of your disappointment caused by the room you were assigned. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information on the amenities to ensure that our advertising accurately represents the accommodations provided. Your feedback is important to us so thank you for all your input.
Ricardo our sail Croatia rep was an absolute legend and you never would have known it was his first week of he had not told us. I was on the tuna boat and in regards to the food, shocking. Staff were so concerned with making money from the bar but could not fork out the money to cook us proper edible food. I was sick almost everyday from the food. In regards to our skipper, never for his name, however he was one of the rudest men I have ever met. Did not appreciate his tone or attitude at all throughout the trip and I know a lot of the people on our boat felt the same. For someone who was being paid for his services he was extremely unwilling to help and spoke down on us. I hope that future people on this boat do not have to deal with the behaviour that we did from this man.
- Bronte , 13/07/2023 20:41, Travelled with Friend/s
Thank you for your review - we are pleased to hear your onboard Rep was legendary, especially as this was his first week. It's also great to see from feedback provided, you both enjoyed every other aspect of the cruise, rating them all 5 stars and would recommend us! We are however disappointed to read your comments about the food. Our chefs aim to provide a selection of meals using fresh, local produce. We understand that at times this is not to everyone's taste, so we will highlight this to the appropriate department and we thank you for bringing this to our attention. In regards to the Captain, I have been advised that the levels of service were no different this week than previously - we have taken your comments onboard and appreciate them. Thank you for choosing to travel with Sail Croatia.
Quite a few things. The boat was disappointing. It looked nothing like the pictures and when we met people from another navigator boat who paid the same price we found out their boat was as advertised where as ours was not. Our boat was the oldest and was falling apart, the day that it rained, water was leaking through lights. Very concerning. Drinks were more expensive than advertised We also missed out on half of the excursions due to unscheduled changes in the itinerary and missed staying at two locations. We were only made aware this would happen because of weather but this was not the case here. The changes were very sudden and not well communicated and as a result we missed half of the excursions. Quite disappointing. We also found that on some excursions we were charged more than if you booked directly with the company. When we are already paying so much it was very disappointing to find out. The swimming, food and Croatia was beautiful, just unfortunate about the rest.
- Aysha, 05/07/2023 14:28, Travelled with Friend/s
Hi Aysha, Thank you for your review. I'm pleased to hear you enjoyed the swimming, food and Croatia as a whole. Upon checking the feedback you submitted, we are pleased to know you would recommend us! However, we are disheartened to hear of your disappointment with some aspects. The boat you were on is advertised on our website and is in the main video for Standard ships. Furthermore, we follow strict Health and Safety procedures and each ship is inspected by the Registry of Shipping and certified each year before the start of the season. Upon checking our internal reports, I couldn't find anything relating to leaks - had we been made aware, this would have been resolved immediately. The drinks prices are estimated only, and up to date prices are available onboard. Our internal reports confirm that all guests were made aware of the slight itinerary change, and the boat had visited all destinations outlined on the itinerary, however Mljet was replaced with Korcula due to port restrictions. Like most travel operators, we include our markup in the overall package to provide a convenient and seamless experience for our guests. We hope that these issues didn't detract from your overall enjoyment.
Much of the trip was fantastic but there are some changes that could improve the experience The food could be better and diners should be told what they are having beforehand. The captain never came to the captains dinner, and although he maneuvered the boat with great skill, he did not interact with passengers at all, even when there were difficulties. Many people had rooms and bathrooms that reeked of sewage. The bar prices were fair, but one of the bartender was completely unskilled and clearly unhappy with his job. The pours were so small we often had to go back or complain. Vishko was very friendly and interacted with the passengers well. The excursions were fun and well timed. The greatest fun was meeting and socializing with others from around the globe. They made the trip fantastic.
- Catherine , 20/06/2023 21:35, Travelled with Friend/s
Hi Catherine, thank you for your review and for taking the time to provide us with further feedback on your cruise. We are so pleased that your cruise was fantastic, we were happy to have you join us for the week in Croatia. I will be sure to pass your kind words and comments onto Vishko, thank you for this. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
Had 6 days of rain so more could have been done to organise activities suitable for wet weather instead of them all being cancelled and left stuck on the boat
- Sophia, 19/06/2023 07:27, Travelled with Friend/s
Thank you for your review. We appreciate your understanding that we have no control over the weather conditions, but we do acknowledge the impact it had on the activities during your trip. We value your feedback, and I will promptly forward your comments to our operations team.
I had really high expectations going into this trip, as everyone who I’d spoken to around me who’d been on it had said it is one of the best things they have ever done. The first few days were good we didn’t see heaps and didn’t go out to many places as our guides recommendations weren’t great. Then once we got to Dubrovnik it went down hill. Our guide go angry at us for going out to the same club as them, he was miss treating his trainee. Speaking unprofessional and inappropriately to all members of the sail boat, he apologised for his behaviour but then had to apologise a second time in Dubrovnik again for acting in a similar way. I was extremely upset that I had played close to $2000 aud and the person who is meant to be making this trip amazing has not only apologised twice because of his poor behaviour but also given poor recommendations and service. He didn’t even say goodbye on out last day.
- Anon , 14/06/2023 08:27, Travelled with Friend/s
Thank you for your review. We appreciate you taking the time to provide us with information about your experience with us. We pride ourselves on having the best local, knowledgeable and helpful reprentatives and as you had high expectations, we are sorry to hear that our guide did not display the customer service experience that we are proud to maintain. Your feedback regarding your Onboard Representative will be investigated further in light of your review, and I would like to reassure you that our Operations Manager has this to hand. Whilst we are unable to advise on outcomes here, if any further support and training is required to ensure such experiences do not occur, this will be actioned immediately. Again, we thank you for your review and we do hope that you enjoyed all other aspects of your cruise with us.
The food on our boat was horrible. There was very little provided for breakfast (usually just bread with butter) and the included lunch was always extremely disappointing (usually soup with bread and some kind of boiled meat). We were all very hungry and there were no snacks provided during the day- we couldn’t bring our own snacks on board and we didn’t dock until the afternoon so there was no option to get off the boat to buy food. The rest of the tour was amazing and I would definitely do it again.
- Anonymous, 06/06/2023 07:46, Travelled Solo
Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.
We travelled as 4 singles and all had our own room. One of the room had a disgusting sewerage smell the entire trip. They do not have a maintenance person on the boat. The BBQ meal at €25 was disappointing. The dining room has plastic tables and chairs and is set up like a school event rather than a cruise. Unlike other boats that we could see, you are not allowed to eat outside.
- Therese, 29/05/2023 02:55, Travelled with Friend/s
Hi Therese, Thank you for taking the time to provide us with your feedback. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Your points raised regarding BBQ and decor have been noted and this will be communicated with the relevant teams so we can make improvements where possible. Your feedback is very important to us, so we appreciate this and wish to thank you.
I would not sail when places on the islands are not open. Or at least tell your customers that most shops and tourist places are not open yet and let them decide to sail or not. Staff on you ship need to understand English and also speak it. Also the bartenders should know how to make all types of drinks that are available
- Kaz, 21/05/2023 06:25, Travelled with Friend/s
Hi Kaz, thank you for joining us this season and also for your review. Feedback is important to us and we appreciate that you have taken the time to write to us with your recommendations. There are many benefits to travelling to Croatia outside of peak season, including cheaper cruise and flight prices, as well as fewer crowds of tourists. I will be sure to pass your comments and suggestions onto the correct teams so that we can make improvements where possible, thank you for bringing this to our attention and for sharing your experience with us.
nothing, staff and experience was amazing i just got sick whilst on the boat so couldn’t enjoy the experience like the others.
- charlotte , 17/05/2023 12:44, Travelled with Friend/s
Hi Charlotte, thank you for your review! We are so pleased to read that staff and the experience itself were amazing. We are so sorry to hear you were unwell and do hope that you can come with us again to enjoy to the full experience.
The food on the cruise was terrible. The boat was ok. The crew was awesome but the horrible food turned this from a perfect experience to one where having to eat on board was the low point of each day.
- Anonymous, 05/10/2022 03:26, Travelled with Friend/s
Thank you for your review. We appreciate your 4 star feedback rating for the boat overall and 5 stars for the crew, thank you. We have high expectations for all our meals served onboard, and our chefs aim to provide guests with lovely meals. We are sorry to hear you did not find the meals enjoyable and we will take your comments onboard for future improvements. We appreciate you taking the time to post your review. Thank you.
We travelled on the New Ship Roko. It was beautiful, Croatia was beautiful but this was not what I would consider an Elegance Cruise. We were expecting exceptional service. It was mediocre. The staff was informative but not polite, smiling or happy. They were robotic, dismissive, aloof, going through the motions. The captain never smiled, greeted people, not even a courteous wave when walking past you. He did his job, nothing else. The food at breakfast was good, nice variety but ran out of fresh fruit every day. Lunch was a sub par version of English cooking. We were expecting Authentic Croatian cuisine. I only ate 50 % off them. They ran out of fresh lettuce every day. The rooms were straightened up each day with fresh towels. They were not cleaned. Every day there was dust/hair etc on the bathroom floor. I would clean up every morning after the cabin maid left. This is what I would expect from a Navigator, or Explorer Cruise. I didn't consider it an Elegance Cruise at all!
- Anonymous, 21/09/2022 11:13, Travelled with Friend/s
Thank you so much for your review. We are so pleased to hear you enjoyed your time onboard Roko and found it beautiful, much like the country. We are sorry to hear you did not receive our high levels of customer service that is expected from all members of staff - we thank you for making us aware. We do have a process in place for any issues that may arise onboard and if we are made aware at the time, we can quickly resolve these matters. I have checked our reports and cannot see that any issues were raised with the Onboard Rep. Thank you for your comments regarding the meals served, it's great to hear that you found breakfasts enjoyable. Upon request the chef will of course provide you with more servings and is always open to suggestions. We offer daily cabin cleaning and a mid-week thorough cleaning service with linen and towel change. If our crew members were made aware of the dust/hair, this would have been resolved immediately to ensure this does not happen again. We thank you for voicing your concerns here, and we do hope that you were able to enjoy all other aspects of the cruise.
The bathrooms were smelly and cabins small , food was ok . Bar staff were great and crew very nice
- Paula, 19/09/2022 07:04, Travelled with Friend/s
Thank you for your review - we are pleased to hear that the bar staff and crew were great. We thank you for your groups 3 and 4 star reviews. However we are sorry to hear of the issues experienced onboard. We would have been able to resolve these issues for you immediately if we were made aware at the time. We thank you for bringing this to our attention and this will be passed on to the Operations Team.
This is our 3rd time travelling with Sail Croatia and yet again we had the most fantastic time, however, we did notice a few things that we feel needed to be addressed. 1) The cleanliness of the ship overall was not good and the 'sun' deck was not cleaned in the whole week we were on board (I spilt a coke and the stained remained all week). The bar deck was the same and sometimes the tables were still covered in the empty glasses from the night before. 2) The route was changed with no apparent reason and therefore I spent the first day changing booked trips. 3) The captains night was the 1st night (usually the 2nd to last) and most passengers were tired and retired before the entertainment finished). 4) Smoking was allowed pretty much anywhere on outside decks and although I am a smoker, this was not welcomed by most of the passengers. 5) The cushion covers on the sun loungers were not cleaned in time and we therefore spent the first day and half without cushions. run out!
- Heidi, 16/09/2022 08:16, Travelled with Friend/s
Hi Heidi - Thank you for your review. We are pleased to hear you had a fantastic time with us, however we are disappointed that as a valued 3rd time returning customer of ours, you found there was a difference in standards. In regards to the cleanliness onboard, the crew are always on hand to assist wherever possible and if they are made aware, any spills will be cleaned up immediately. The ship goes through a thorough cleaning regime prior to your sail and during the week we complete daily cabin cleaning services plus a mid-weekly thorough clean throughout the cabin including linen change. We will pass your comments regarding the glasses on tables to the captain via our Operations Team. I can see from our internal records that there was a slight change in itinerary due to strong winds and for the safety of guests, the captain decided to change this slightly. This can happen as explained in your pre-departure information. The original itinerary was as follows: Dubrovnik, Mljet, Hvar, Stari Grad, Split, Makarska, Korcula, Dubrovnik. The adjusted itinerary was as follows: Mljet, Makarska,Split, Stari Grad, Hvar , Korcula, Dubrovnik. I understand the Onboard Rep had communicated this to all guests, so they were made aware.Smoking onboard is permitted in open areas of the ship. I understand that the cushion covers were being prepared and were not ready until the 2nd day of the cruise, this was explained to all guests onboard also. We do thank you for all your comments here Heidi, and we appreciate you taking the time to share your review with us. We hope to have you back with us again in the near future.
Poor customer service from day one. Food was uneatable, bar closed during happy hour, staff unapproachable, asked multiple times for toilet paper and clean towels, staff complaints of fatigue, poor engagement to everyone
- Amy, 15/09/2022 12:10, Travelled with Friend/s
Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you
I m vegetarian and I had a constant monotonous and unhealthy diet of eggs and cheese at each meal of the day. No vegetables, all cheap and badly cooked. To be fair. The ship crew were fine. The guides adequate. The hikes were not interesting bar one trip to a national part. Just uphill to a viewpoint. Every viewpoint and trail looked the same. The other guests were a good and lively bunch. Many felt the same but there was group pressure to say how great everything was.
- Eve, 05/09/2022 06:00, Travelled Solo
Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you
The boat was great and loved Croatia, however the problem was with the organisation and poor communication from staff. There were two trainee guides on board as well and they all clashed with each other. We were promised parties in the middle of the sea with a barbecue when in reality we had an early curfew and this didn’t go ahead at all. Early June was off season for most of the clubs so itinerary was not accurate at all. Swim stops were not communicated so I missed some of them. Croatian staff on board (bartender, captain, cook) were great though.
- Issy, 01/09/2022 07:03, Travelled Solo
Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.
The website is extremely hard to navigate. On day 1 of our cruise we were told to get off the boat after the meeting time because it wasn’t ready yet. This kind of disorganisation could have been avoided if you had a later meeting time. The price of excursions and drinks was pretty expensive and the fact that there wasn’t organised shuttles for a lot of stops was quite poor. There was a lot of hidden extras that added up. I definitely should have researched my ship more as it was way too party for me. I liked that breakfast and lunch was included everyday, however we didn’t get a lot of free time at most stops. Whilst I’m glad I did it I wouldn’t be doing another sail again. I think navigator is best suited to under 25 party goers. Also you shouldn’t ask people to review on the last day in front of their tour manager. It’s very awkward and not anonymous.
- Kieran, 22/08/2022 05:50, Travelled Solo
Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.
I’ll start out with the great, our skipper Ivan was fabulous and knowledgeable. He was a competent and hard worker. He was 5 stars. Everyone on our boat was also amazing. The swim stops are incredible and Croatia in general is phenomenal. The boat is 0 stars, the air con of the “premier” doesn’t work well at all, we would wake up sweating. The cabin sizes are extremely tiny, to the point of not being able to fully lay down on the bunks or sit up to enter or exit the beds. There are 2 bathrooms aboard which you must pump to get to work, so basically you want to hold it until you get to a port to use the public restrooms/showers when available. I wouldn’t call the boat a yacht, it’s a sail boat. There should be more transparency in what to expect, including pictures. It’s similar to camping with much smaller sleeping quarters. This is my second time on a sail Croatia cruise, I likely won’t use them again because I felt the cruise and accommodations were misrepresented.
- Anonymous, 01/08/2022 07:33, Travelled with Friend/s
Thank you for your review. We are very pleased to hear you found the swim stops incredible and Croatia as a whole, amazing. Thanks for your comments regarding your skipper - we're pleased to hear he was helpful and knowledgeable - we will ensure your comments are passed on to him to enjoy. I have checked and can see that air-conditioning is included in the communal areas. The cabins are suitable for two people sharing. The pump for the bathroom is quite common onboard yachts. We have images on our website for both Premier and Standard options, which include images of the saloon, sleeping area, decking and kitchen, we also have the cabin plans visible for transparency. I'm really sorry to hear that as a past guest you wouldn't recommend us. We do hope that you do join us again so that we can ensure your trip is our expected 5-star service. Thank you.
Great experience and people involved! Loved everything that was provided however paid extra to have an ensuite and be on top deck however the heat in my room was unbearable. It was right next to the engine room, the aircon faced away from the bed and didn’t provide any cooling effect. The bathroom was tiny and hot with the shower head facing the toilet. I didn’t sleep in the room at all and slept on the floor down below deck as the air con was much better down there. I would like to be compensated for the extra money I paid for an ensuite as the room was not liveable.
- Kate, 12/07/2022 19:20, Travelled Solo
Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.
We paid an extra $200AUD for an air-conditioned yacht on which the air-conditioning never worked. It was so hot i could not sleep. Sleeping in a small boat is already difficult. I've received no contact from sail croatia about the broken air con. Not impressed we paid so much extra for nothing.
- Eloise, 26/06/2022 18:07, Travelled with Friend/s
Hi Eloise, thank you for your review. We are pleased to hear you had an amazing time onboard. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning. We thank you for your positive feedback rating provided after your trip with us, and we hope that you enjoyed your time in Croatia overall.
Website should be a little more clear to set expectations right. Website said breakfast is provided but we didn't get breakfast made for us. Our skipper just bought a box of cereal, some ham and cheese and a loaf of bread for the whole week. We had to make breakfast for her every morning instead. We expected floaties to be provided but the only thing that was provided was a stand up paddling board, so we had to buy floaties in one of the islands. Blankets should be washed after every charter. Skipper should be more knowledgeable on itinerary and at the beginning of the charter we should have an idea of what we are doing each day.
- Lucy, 21/06/2022 13:35, Travelled with Friend/s
Hi Lucy, thanks for your review. That's correct - breakfasts are provided where guests can help themselves to the food onboard. In regards to the breakfasts, we appreciate your comments and this will be passed on to our Operations Manager and Head Skipper. I'm afraid floaties are not included onboard and can be purchased at the local markets. At times past guests may leave theirs onboard. However, there is a Stand Up Paddle board and snorkelling equipment for use. Blankets and linen is changed before every departure. We pride ourselves on providing knowledgeable, friendly and helpful skippers that share their passion for their country and culture, so I'm really sorry to hear that you found that the skipper lacked knowledge. We hope that you enjoyed the trip overall and that the above didn't detract from your overall enjoyment of Croatia as a whole.
A good basic offering from Sail Croatia. We got to see some beautiful islands. Our host, Iona, was fabulous at pulling everything together. For our group, the food and its presentation was an issue. Breakfasts were of poor quality - we gave feedback and for a couple of days it improved slightly. If you have any food intolerances, I believe this would be an issue for them (I am a vegetarian). Simple things like better quality wine on board, water on the table at meal times, side plates for the bread would all help.
- Anonymous, 13/06/2022 07:33, Travelled with Friend/s
Hi there, thank you for your review - we appreciate it. Thank you for your kind comments regarding your host Iona and the beautiful islands - we agree, they are simply stunning! Thank you for your feedback on the meals provided and this will be passed on to the chef. I have also checked the feedback regarding the meals for all other guests onboard the boat, on your departure date, and the ratings provided were all 4-5 stars for breakfast and lunch. We understand that the meals served are not always to each individual taste. We really do appreciate your comments regarding the wine onboard, water on the table at meal times and side plates which will be passed on to our team, thank you.
Skipper made out with his girlfriend in my room, also cave party was closed (sail Croatia company should have checked this) and communication was poor between skippers and guests, on one occasion we were left waiting 3 hours for them only for them to turn up drunk at midnight and say that they “needed some space”. Super unprofessional. The yacht was lovely and kept well by the skippers who were very knowledgeable, and scenery was beautiful. If I were to do again I would use another company
- B, 06/06/2022 13:53, Travelled with Friend/s
Thank you for your review. I have been in contact with our Operations Team and our Head skipper who have been made aware of your review. I can confirm that the skipper had advised everyone, openly, that his girlfriend was not allowed downstairs. After obtaining information, we understand that you had invited the skippers girlfriend downstairs into your room to change and the skipper came downstairs to check if everyone was ok - he did give her a quick kiss and left to go back upstairs however, his girlfriend remained downstairs with you to get ready. We understand that the Cave Party was closed however, an alternative option was offered and accepted by everyone onboard - you all enjoyed an evening of singing and dancing until the early hours, your skipper also paid your bar tab at the venue as you had left the bar without paying. The head skipper has confirmed that daily briefings were given and that you were always located towards the front of the boat at these times. The skipper has a free day during the week, which was in Hvar where guests were given the option to go out and explore or the skipper would book a table at Carpe Diem at midnight for everyone. This was agreed and the table was booked, however when the skipper returned the group no longer wanted to go which put the skipper in an awkward position. We hope that you still enjoyed your time onboard and got to see some lovely places and met some wonderful people. Thank you again for providing us with our review.
Explorer/Excursions: was disappointed by the lack of excursions and exploring on the explorer cruise. On board we did a lot of relaxing and cruising so I anticipated action packed land adventures. This trip fell flat. The 1 to 2 excursion I did I really enjoyed. Hora wine tasting (great local place with the sweetest donkeys) and biking in Mljet Meals: I am a pescatarian (no meat, only seafood). I was served seabream-4-5 lunches in a row. I mentioned to the guide I'd like more variety, the next lunch I again received seabream. After that I mentioned to the head crew member I'd like to eat something other than seabream. Then I finally I had a change to tuna. The next meal seabass. The guide also had dietary restrictions and made a huge fuss in front of our entire table when given something she didn't eat. My final meal aboard was back to seabream with a side of peppers; meanwhile the guide had a overwhelming portion of gnocchi and peppers.
- Melissa, 04/10/2021 17:02, Travelled Solo
Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!
Being the last week of the season the staff were clearly worn down and voiced this. They were very efficient but disconnected from guests. The spa was never hot enough and when asked it was never addressed...the spa needed to be on and hot and ready to go at all times.
- Sue, 22/10/2019 05:16, Travelled with Friend/s
Hi Sue, thank you for your review. We are pleased to hear that you had a wonderful experience overall, enjoying some of the best locations with your fellow travellers. However, we are disappointed to read of your comments about the staff and the spa, your comments will be highlighted to our Operations Team, thank you for making us aware. We do hope that this didn't detract from your overall enjoyment onboard and in Croatia as a whole.
Our guide Anna was enthusiastic; warm and helpful. The the other guests were great fun and the islands were nothing short of wonderful Sail Croatia (Cristal) staff did a good job with the food and cleanliness but were not at all friendly or willing to go the extra mile to make our stay enjoyable. This was very disappointing. They did not know our names, smile or ever say hello, and scowled when we asked for something which may have run out or if the coffee was turned off. And the captain only attended the captain’s dinner for ten minutes and did not even say hello. We loved the cruise but for this reason we would be reluctant to recommend this company for fellow travellers. Our only change for the other details was that we would prefer cold lunches such as salads, ham and bread. And we felt it should have finished when we reached Debrovnik as Anna had finished and gone; and it was not nice staying in the port beyond the bridge.
- Jenn, 30/09/2019 14:17, Travelled with Friend/s
Hi Jen, Thank you for your review. We appreciate all your comments and suggestions. We are pleased to hear that your guide Anna was professional, welcoming and friendly and that the other guests onboard were a wonderful group of people. We are also really pleased to hear that the meals served and cleanliness of the ship were all to a high standard, and we appreciate your suggestion of having cold lunches on some days. However, we are disappointed to read your comments regarding the crew. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise and we are sorry to hear this was not the case. Having a look at the feedback for your week onboard, the crew have been rated 4-5 stars which includes the captain, chef, waiter and sailor. I have passed your comments on to our Operations Manager to highlight with the captain. Thank you again for making us aware and we hope to have you onboard one of our cruises again, to provide you with a 5-star experience!
Food choice - no choice for lunch and, at times, the menu offered was mediocre. Not particularly tasty or appetising.. Tour guide - much of our on - land time was self - directed with a very limited explanation of what to see and how to get there. Wi - fi - virtually non existent unless very late at night or in the early hours of the morning. I have compared our expereince with those travelling with Katerina who, for a very similar price, experienced an amazing choice of food, including 4 dinners,barista coffee and had a tour guide to assist at all locations explaining and taking them to the points of interest. The ship could not be faulted nor the attentiveness of the crew.
- Anonymous, 24/09/2019 17:06, Travelled with Friend/s
Hi there and thank you for your review. We are pleased to hear that the ship was of a high standard and the crew were a welcomed inclusion on your cruise. However, we are sorry to hear of your disappointments with some aspects of your cruise, mainly with the meals. Our chefs aim to provide delicious, home cooked meals using fresh local produce, so we are sorry to hear that the meals served were not to your taste. Having a look at the feedback received for your departure, the average rating for onboard meals was 4-stars. We pride ourselves on providing the best local, informative and friendly Tour guides so it is disappointing to read that you received limited information. Looking at the feedback received for your rep, he had received all 5-star ratings which is great. However, in light of your review we have highlighted your comments to our Operations Manager, thank you. We do hope that you were able to enjoy all other aspects of your cruise with us - fellow travellers, destinations, organised tours and excursions and that these issues didn't detract from your overall experience in Croatia.
For the price paid, bottled water should be provided in cabins. A few of the lunches were very good but-many of them were not good. the first day’s beef was over cooked & tough. The second day’s fish was over cooked & dry. The captain’ s dinner was excellent. In Hvar we were brought in by water taxi & the yacht stayed out until almost 9 o’clock & had to sit around all day waiting to get back on board. Exhausting sitting waiting after dinner to board. No place to sit if you had already left the restaurant. Just sitting around killing time. We had a below deck cabin, which was recommended by the agent because they are quieter. She did not tell us that we had to climb three flights of stairs every time we wanted to go up to the top deck where everyone congregated. We are both 80 & she should have known that when she made the recommendation. Is it something that I would recommend? Yes! Swimming in the Adriatic every day was wonderful & the islands are beautiful.
- Yolanda, 23/09/2019 12:01, Travelled with Friend/s
Thank you for your review. We appreciate all your comments and have taken these onboard for future improvements. We are really happy to hear you enjoyed your time in Croatia, especially seeing the beautiful islands and daily swimming in secluded bays along the Adriatic - it's just bliss isn't it! Implemented in 2017, we removed all included water bottles from our fleet and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard and doing our part for environmental sustainability. Our chefs aim to provide a variety of meals, using fresh local produce - we are sorry that you didn't enjoy all the meals served, however we are pleased that you found the Captain's dinner enjoyable. We aim to get our guests into Hvar as this is one of the most popular destinations and busiest ports, so we hope you enjoyed your meal in this vibrant town. Next time, we would recommend booking an Above Deck cabin for the ease of having your cabin door opening on to the main deck and avoiding those flights of stairs. Thank you again for your review and for choosing to travel with us!