1. The wifi should work better. 2. For the price of the trip, I expected that we would have access to a good coffee machine 24/7. The urns provided were not satisfactory. 3. The excursions were overpriced. 4. The “included” tour of Dubrovnik should have included a bus to take passengers to the old town. 5. There should be enough treats during the coffee and tea hour (11-12) so everyone has a chance to get a snack. 6. The staff were friendly. 7. The boat was well kept. 8. Our rooms were kept clean. 9. The price of wine (bottles and glasses) were overpriced. 10. The captain’s dinner was very nice. It would have been better if wine was included.
- Anonymous, 09/10/2024 18:36, Travelled with Family
Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
When you travel and are doing rigorous exercise everyday in the heat more than a two towel per week seems necessary. Also the towels were all very old. The bedding needs more frequent changing. The bike ride difficulty needs more specific disclosure. Three hours in the saddle is a long time. Provide beach towels, more fresh vegetables. Also snacks for long hard rides, the riders without e bikes could have used it.
- Jayne, 25/09/2023 01:15, Travelled with Family
Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
being able to get new clean towels for showering would of been good as the rooms and bathrooms get so disgusting especially since there are no curtains on the showers so water gets everywhere. i didn’t expect the drinks to be as expensive as they were. the crew was great regardless of these factors.
- Anonymous, 07/08/2023 12:55, Travelled with Family
Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
Improve your product??? Surely you mean “offering”. The food offering was repetitive, unexciting, the puddings , (with one exception) were inedible, the use of fake cream from a can was particularly unpleasant. Some Croatian specialities would have been welcome on the menus. Also no other options were available apart from a vegetarian option. All in all, completely underwhelming. Sleep was difficult due to the cheap pillows. However the tour rep Stephan was excellent as was the restaurant/bar manager.
- Christine , 13/06/2023 07:58, Travelled with Family
Hi Christine, thank you for your 3 star review. We will ensure that your kind words on Stjepan and the Bar Manager are passed on. It is a shame to hear that we did not meet your expectations when it comes to the food. Guest feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for providing us with this feedback and for joining us in Croatia this season.
The food on our boat was horrible. There was very little provided for breakfast (usually just bread with butter) and the included lunch was always extremely disappointing (usually soup with bread and some kind of boiled meat). We were all very hungry and there were no snacks provided during the day- we couldn’t bring our own snacks on board and we didn’t dock until the afternoon so there was no option to get off the boat to buy food. The rest of the tour was amazing and I would definitely do it again.
- Anonymous, 06/06/2023 07:46, Travelled Solo
Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.
Sail Croatia has some fine tuning to work on. Food was mediocre and cold at times. Repetitive breakfast and no options for customers. Rooms were amazing. Sime and Dino were amazing. Overall, I will not be a repeat customer which is unfortunate as I was hoping to be.
- Daniela, 01/05/2023 00:51, Travelled with Family
Hi Daniela, thank you for your review. We appreciate your comments regarding Dino and Sime and we will be sure to pass your lovely comments on to them. It's great to know you enjoyed your room onboard the boat, we agree, they are spacious and light. In regards to the food, we have passed your comments on to the Chef via our Operations Manager and we appreciate you highlighting this to us so we can look to improve this aspect of our cruise. Thank you.
The boat was great and loved Croatia, however the problem was with the organisation and poor communication from staff. There were two trainee guides on board as well and they all clashed with each other. We were promised parties in the middle of the sea with a barbecue when in reality we had an early curfew and this didn’t go ahead at all. Early June was off season for most of the clubs so itinerary was not accurate at all. Swim stops were not communicated so I missed some of them. Croatian staff on board (bartender, captain, cook) were great though.
- Issy, 01/09/2022 07:03, Travelled Solo
Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.
The website is extremely hard to navigate. On day 1 of our cruise we were told to get off the boat after the meeting time because it wasn’t ready yet. This kind of disorganisation could have been avoided if you had a later meeting time. The price of excursions and drinks was pretty expensive and the fact that there wasn’t organised shuttles for a lot of stops was quite poor. There was a lot of hidden extras that added up. I definitely should have researched my ship more as it was way too party for me. I liked that breakfast and lunch was included everyday, however we didn’t get a lot of free time at most stops. Whilst I’m glad I did it I wouldn’t be doing another sail again. I think navigator is best suited to under 25 party goers. Also you shouldn’t ask people to review on the last day in front of their tour manager. It’s very awkward and not anonymous.
- Kieran, 22/08/2022 05:50, Travelled Solo
Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.
Great experience and people involved! Loved everything that was provided however paid extra to have an ensuite and be on top deck however the heat in my room was unbearable. It was right next to the engine room, the aircon faced away from the bed and didn’t provide any cooling effect. The bathroom was tiny and hot with the shower head facing the toilet. I didn’t sleep in the room at all and slept on the floor down below deck as the air con was much better down there. I would like to be compensated for the extra money I paid for an ensuite as the room was not liveable.
- Kate, 12/07/2022 19:20, Travelled Solo
Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.
We had two cabins above deck. One was very nice and quiet, 14 but the twin cabin 19 for our adult children was horrible. It sat right over the engine and was so loud, it was unbearable. It also didn’t have a safe. Overall the week was
- Magi, 04/07/2022 22:10, Travelled with Family
Hi Magi - thank you for taking the time to review our cruise. We are pleased that you enjoyed your quieter cabin and hope that you enjoyed your time overall. However we are disappointed to read that your children's cabin experienced noise issues. We have a rigorous process in place for any issues that arise, and the first step is to discuss with your Onboard Representative, if no action is taken then you are welcome to escalate to the Operations Manager and/or Managing Director. Having checked our internal reports, I cannot see that the noise issues were raised with our Onboard Representative. If they were raised, we would have found an immediate solution to ensure that everyone is happy onboard. We are disappointed we were not given the opportunity to rectify this issue whilst you were onboard. Thank you again for your review and we hope to have you join us in the future.
Explorer/Excursions: was disappointed by the lack of excursions and exploring on the explorer cruise. On board we did a lot of relaxing and cruising so I anticipated action packed land adventures. This trip fell flat. The 1 to 2 excursion I did I really enjoyed. Hora wine tasting (great local place with the sweetest donkeys) and biking in Mljet Meals: I am a pescatarian (no meat, only seafood). I was served seabream-4-5 lunches in a row. I mentioned to the guide I'd like more variety, the next lunch I again received seabream. After that I mentioned to the head crew member I'd like to eat something other than seabream. Then I finally I had a change to tuna. The next meal seabass. The guide also had dietary restrictions and made a huge fuss in front of our entire table when given something she didn't eat. My final meal aboard was back to seabream with a side of peppers; meanwhile the guide had a overwhelming portion of gnocchi and peppers.
- Melissa, 04/10/2021 17:02, Travelled Solo
Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!
We traveled on Crystal for our honeymoon on 7/27.Our host Mia was very hospitable and attentive through out our stay.During our stay on Crystal we enjoyed the swim spots and the spacious layout of the boat.It was a great way to travel about the country.The cruise was advertised as being for "young professionals" however we found ourselves on a boat with the majority of the guests being in their 60's and a family with teenagers, not what we expected nor what we wanted.Bar tending was the most disappointing part of the experience.Both of our servers could pour beer/wine, but that was it.The bar menu listed cocktails, but the 2 employees could only make 4 different drinks (all of which tasted awful).Tatiana would only make an Aperol Spritz, and had a less than welcoming disposition. They both sat on the couch on their phones and made us feel like we were inconveniencing them when we ordered a drink.The trip was lovely but for a honeymoon& price we expected the crew to be more hospitable.
- Rebekah, 15/08/2019 01:58, Travelled with Family
Thank you so much for your review. Thank you for choosing to spend part of your honeymoon with us. We are pleased to hear that your host Mia was very hospitable and attentive during the cruise. It's also nice to know that you enjoyed your accommodation onboard Crystal and found the cabins nice and spacious. The amazing swim stops are just lovely aren't they! We are sorry to read of your disappointment with some aspects which I wish to expand on; our Explorer cruises generally appeal to travellers who feel they fit within our 'young professionals and young at heart' description, however are open to all ages over 15 years as mentioned under our FAQ page. We appreciate you sharing your experience with us and we will be looking into further training for the bar staff and will pass your comments on to the Operations Manager to investigate further, thank you. We hope that these issues didn't detract from gorgeous Croatia as a whole. Thank you.
It was not made clear in the description of the cruise that you are stuck on the boat cruising until 2pm EVERY day. The food portions were inadequate. The protein couldn't have been more than 4 oz per meal There was nothing available in between. We are not large cruisers - so we are not comparing the food to the gluttonous option aboard 4,000 passenger cruise ships. The ship was fine as were the cabins and staff.
- Anonymous, 22/05/2018 18:17, Travelled with Family
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you were happy with the ship, your cabin and that staff looked after you. Thank you for your valuable feedback in regards to food portions and protein in your meals. We cater for special dietary requirements and any feedback provided on board is passed on to the chef. The scheduling of each day is well-paced to ensure there is a good balance of relaxation and exploration in each island. The Captain will stop for a swim stop each day in the course of the morning to provide an opportunity for a refreshing swim before you reach your destination in the afternoon. Thank you again for your feedback and we hope to see you again with us sometime soon.
Good espresso coffee would make a wonderful start to the day and should be on offer when passengers are on board. Refrigerated water or a means of cooling water in hot summer weather would add to customer comfort. A change of cabin linen half way through would be great. Meals were good apart from overcooked vegetables. Stan Law was the best part of our trip - Stan put 119% effort.into his passengers comfort. He was knowledgeable (though sometimes too talkative) and willing to assist in whatever way he could. We were not expecting him to give us a tour of the towns we overnighted in - very helpful as a quick orientation; so please keep it up. All staff were courteous and willing, but I do wonder whether they risk burn out having to work 24/7 for 6 months. Perhaps some time off may between 7 day cruises may circumvent this in the longer term - something management should consider. Valuing your staff goes a long way!
- Anonymous, 07/08/2017 07:28, Travelled with Family
Had a great time, however, the ratio of girls to guys was way too unbalanced on our boat, we were 28 girls and 5 guys, where 14 of those girls came as a group and kept to themselves most of the time. This limited group socialising. And then hearing about other boats who were having so much more fun as their group socialised more. Was a great cruise, make some cool friends nonetheless.
- Mary, 01/08/2016 21:12, Travelled Solo
Thank you for your feedback on our Navigator Dubrovnik to Split cruise. It's great to hear you had a good time on this cruise and made some new friends. We always aim to get a good balance on-board all our boats taking into consideration age, gender, nationality, group makeup - friends, solo travellers and couples. However, at times this is not possible as it heavily depends on who has booked what boat. We would like all our guests to socialise with other groups on-board, but it is down to the individual. In saying this, we had several boats on this route which hopefully provided you with a more sociable atmosphere in being able to mingle with travellers from other boats. Thanks again for your feedback.
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- Katharine, 30/06/2016 09:07, Travelled Solo