1. The wifi should work better. 2. For the price of the trip, I expected that we would have access to a good coffee machine 24/7. The urns provided were not satisfactory. 3. The excursions were overpriced. 4. The “included” tour of Dubrovnik should have included a bus to take passengers to the old town. 5. There should be enough treats during the coffee and tea hour (11-12) so everyone has a chance to get a snack. 6. The staff were friendly. 7. The boat was well kept. 8. Our rooms were kept clean. 9. The price of wine (bottles and glasses) were overpriced. 10. The captain’s dinner was very nice. It would have been better if wine was included.
- Anonymous, 09/10/2024 18:36, Travelled with Family
Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.
The whole schedule felt very rushed. Once we reached each island we invariably had very little time to enjoy the destination of our cycle ride - which at times was quite arduous especially for those without e-bikes - before returning to the boat for lunch. The food provided was generally poor with limited fruit available at breakfast and no means of keeping the hot food hot for anyone who didn’t arrive at breakfast promptly at the start. The three course meal served at lunchtime with a hot main seemed totally inappropriate when a more relaxed cold buffet would have been preferred by most on board. Sometimes we were given no time to explore particular port as we had to cycle to the other side of the island to meet the boat in time for lunch and there were no impromptu swim stops off the boat as shown in your videos. On the whole I did really enjoy the week - the crew and guides were excellent although a little more flexibility from the captain would have been appreciated.
- Deborah, 30/09/2024 15:33, Travelled in a Couple
Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.
Breakfast hours to be extended with better coffee, too weak! Shouldn’t have to purchase at ar to get good coffee. Overall the food needs improvement, meat was overcooked & repetitive. Also need to provide water in the cabins to be readily available especially through the night. Cabins could use updating, get rid of carpeting. Also replace lumpy pillows & improve mattress. Also provide snacks outside of meal hours or to purchase at bar. Lastly Captain’s dinner is nice idea but the entertainment overtook everything & too long, people couldn’t socialize as a result of being too loud. Our cruise Director & staff were good to us
- Erin & John, 29/09/2024 18:29, Travelled in a Couple
The trip exceeded my expectations in some respects - we had the most wonderful crew who went out of their way to navigate around bad weather to ensure we could continue to cycle. They went beyond their call of duty. The aspects I believe could have been better in particular, is the food. The offering is tremendous in quantity but lacks sophistication and creativity. I was looking forward to having a Mediterranean experience but if fell short. Why serve mostly apples and bananas when figs and grapes were in season and readily available. The coffee machine was not working, and no cappuccinos was on offer but rather just brewed coffee. I trust that effort in this area could go a long way to improve the overall experience. All in all, it was an enjoyable trip in a wonderful country with exquisite crew members.
- Anonymous, 25/09/2024 13:02, Travelled in a Couple
Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.
The so called premier ship was nothing like, much smaller than expected, the cabins were small and several needed attention. However the Captain and crew were very good at their job with boat and passenger safety spot on. They were all very friendly and helpful, with the male crew having to man handle over 30 bikes on and off the boat at every port, well done them. The cycle tours were rather disappointing as there were over 30 cyclist of varying ability, the front runners would be way ahead leaving the slower ones way behind. Not enough stops to enjoy the wonderful scenery and a chance for photos, ☹️ 25.00€, in cash, per person to enter the Mljet National Park, bit steep to cycle around the lakes, no stops to enjoy! Cycle guides would stop and give a little talk about the history of which ever island we were on. The food on the boat was OK but far too much at lunch time, so lots of waste, shame. The weather was not the best but that is not a fault! ⛈️ It was an experience for sure!
- Cymraes, 22/09/2024 13:23, Travelled in a Couple
Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.
Booking system, we booked 6 mths in advanced, requested an above cabin but was told none available, several passengers got above cabin and only booked weeks in advance. Also check the actual names on the booking, we were husband and wife, they thought 2 females so got single beds! Food - very basic, military/camp style. Lots of hearty foods for colder weather, minimal salads or fresh foods, it was summer! It doesn't take much to be creative and add some flare to the meals - fresh herbs, chopped fresh fruit not tinned fruit salad!!!!! Cocktails - needs attention to detail - use proper cocktail glasses, get the fruit and decorations, make it an experience we want to repeat. Also very costly, if cheaper with flare more would have been bought. Option for more group activities, especially in the evenings. Offer group dinner on the last night. I'm sure there are plenty of restaurants in Split that would welcome a group of 30+ or you have a business relationship with that could offer this.
- Anonymous, 14/08/2024 03:18, Travelled in a Couple
Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.
Overall I was quite satisfied with our boat, including our cabin. The crew members were friendly and helpful as were the leaders of the cycling trips. who did an amazing job, both on land and on sea. Areas where I would like to see improvement include having a Keurg in the dining area where it would be possible to get a cup of coffee earlier than a half hour before breakfast. Provide the cooked breakfast food hot. Lighter entrees with local seasonings would improve lunch entrees. A glass of wine served with the Captain's Dinner would be appropriate. Name tags for all should be provided and worn at least early in the trip. Include the day, Monday, Tuesday, etc., along with the name of the Island and towns where there will be stops. I hope my suggestions are helpful.
- Elaine, 24/06/2024 10:58, Travelled in a Couple
Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.
You don’t have enough characters to accurately describe my disappointment. My partner has a deadly allergy to peanuts and this was not taken seriously by the crew or comply. Was served a meal with peanuts in it and after only a small bite had an immediate reaction. Upon medicating herself other guest sort her out to ask her if her if she had eaten the meal since they could taste and see peanut chunks. The chef lied and said no nuts only to confirm to myself and another guest that the stuff that was in peanut was in the meal but he “only put a little bit in” so thought it would be okay. After being informed my partner could have died then changed his story again to say there was no nuts. This company did not follow any precautions to make sure the safety of my girlfriend’s life and then has gone on to say she is at fault and can not blame them since she didn’t need the hospital. We had an ED nurse on board and multiple epipens so we were able to assess and monitor the situation ourselfs
- CJ, 21/06/2024 05:14, Travelled in a Couple
Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.
If we could have been able to book better mountain bikes ..
- Kathleen, 20/05/2024 21:10, Travelled in a Couple
We, as well as other guests, did NOT likethe food at all. Breakfast was good but the lunches were horrible. No fresh vegetables, all vegetables were frozen and mushy. Purées of I’m not sure what we’re always cold. Lasagna was good. A woman who only eats fish got what looked like frozen fish fingers. Basically the food was awful at lunch. The captains dinner was interrupted by Kara allowing the TV in for the rugby game Which followed by yelling and screaming. My husband had words with Klara. We left the dining room. It was ridiculous……chairs turned around toward the tv and we weren’t finished the main course. The partying that followed went on with very loud music and singing until after 1am. I think there were some complaints from other boats. The crew were always smoking at the window of the bar. The swim stops were amazing as were the islands and klara was a very good organizer. Would not recommend at this time.
- Anonymous, 09/10/2023 03:51, Travelled in a Couple
Hi there, thank you for taking the time to review our services and provide us with your further feedback. We are very pleased to hear you have enjoyed the swim stops, destinations that you have visited and that your representative was a very good organiser. We thank you for these kind comments. We also appreciate your comments regarding the food and atmosphere onboard during the rugby game. We are disappointed to hear that you found the food provided was not of the expected high standard. We will be sure to pass these comments to our operations team so improvements can be made. Any big sporting event be it football or rugby brings some excitement all around - we are sorry to hear this was not managed to your liking. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you for joining us and for your feedback.
Unfortunately night one we were stuck in the port due to bad weather. Everyone was left to fend for themselves with little information other than the boat should depart the following morning. Upon returning from dinner several people were still sitting on the boat with no room allocation. There was little to no communication as to when we could take our bags to our allocated rooms. The Sail Croatia representitive disappeared for several hours and it did not start off well. The entire crew energy felt tired and like they just wanted to be somewhere else. Positives from the trip - The food was excellent up until the last day. Things that can be improved to make everyones time better utilised - Each day our Sail Croatia Representitive would give a detailed speach about the port/town we were arriving into and the local things on offer. This was also provided in a WhatsApp message. Google Map links would be beneficial along with pre-booking activies like bikes/scooters. Most tours close 3pm
- Anonymous, 05/10/2023 23:21, Travelled in a Couple
Hi there! Thank you for your 3-star review. We appreciate all your comments and are really pleased to hear you enjoyed the meals served and the detailed daily speeches, thank you. The safety and wellbeing of all our guests is paramount, and due to bad weather the boat spent the first night in Dubrovnik. This was also communicated by your Onboard Rep. We understand during your week there were extreme weather conditions which is very unfortunate. Upon checking our internal reports, we can confirm that all rooms were allocated before lunch and guests were advised that rooms will be ready by 12:30pm. This was communicated by the Onboard Rep. Please note that the cruise starts at 1pm and the Onboard Rep was onboard to assist. On our Sail Croatia App, which is highlighted in your pre-departure information, it provides map links and location details, which comes in handy during your cruise. This is a great tool to use whilst in Croatia and has many resources. We appreciate your suggestions and welcome all your comments, thank you. We hope you enjoyed your time in Croatia and we thank you for choosing to travel with us this season.
When you travel and are doing rigorous exercise everyday in the heat more than a two towel per week seems necessary. Also the towels were all very old. The bedding needs more frequent changing. The bike ride difficulty needs more specific disclosure. Three hours in the saddle is a long time. Provide beach towels, more fresh vegetables. Also snacks for long hard rides, the riders without e bikes could have used it.
- Jayne, 25/09/2023 01:15, Travelled with Family
Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!
The food was not that appetising - less boat group meals preferred- would like more solo/ on shore time for meals
- Louise, 27/08/2023 06:53, Travelled in a Couple
The food quality and choice needs to improve. Some staff need further training to be client facing - ***** in particular needs to better understand and demonstrate basic customer service etiquette. Mia - the tour guide was outstanding and is the reason for the 3rd star. We met some delightful people and formed what be expect to be lasting friendships with other passengers.
- Leanne, 23/08/2023 13:44, Travelled in a Couple
Hi Leanne, Thank you for taking the time to review your experience with us this season. We are pleased to read you formed some special connections with your fellow travellers and I am sure these will last a lifetime, how wonderful to read. Please rest assured we do appreciate your feedback and I will be sure to pass your comments on to the relevant teams. Many thanks for joining us this season.
We loved the cruise but what brought the star rating down for us was the daily smell of sewage in our cabin. We complained twice daily about the smell. Going to our cabin was not a pleasure. Certain cabins were worse off than others. AUD $7,500 for a week to cruise and smell waste in your sleeping area is poor!
- Felicity, 18/08/2023 17:32, Travelled in a Couple
Dear Felicity, thank you for your review and for joining us this summer in Croatia. We are so pleased to read you had a wonderful time with us on board. I'm sorry to hear this, so I did investigate this further for you and can see the issue was resolved swiftly by the crew that same day, which is great. I understand your Rep Boris explained, at times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We are sorry about this and wish to thank you for joining us for a fantastic week on board!
being able to get new clean towels for showering would of been good as the rooms and bathrooms get so disgusting especially since there are no curtains on the showers so water gets everywhere. i didn’t expect the drinks to be as expensive as they were. the crew was great regardless of these factors.
- Anonymous, 07/08/2023 12:55, Travelled with Family
Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.
We enjoyed our 7 nights on Olimp but a few changes could improve our experience More water toys needed ie kayaks, paddle boards, snorkel gear and floats. Non alcoholic beer would be nice for those who can’t have alcohol. Noticed other boats had umbrellas for rainy days. 7 days of exactly the same breakfast was boring. Our waiters and guide were excellent.
- Anonymous, 28/06/2023 03:20, Travelled in a Couple
Our trip on Tempera was memorable for the lovely port schedule & tasty, well prepared meals. But since I have been asked to answer "what would I have changed to improve the product", here goes: Pre-departure information regarding the trip was patchy & very generic, including changing our boat (which we readily agreed to, without realising the trip would be accomodating such a young client profile) Some sailing times were very early in the morning, which meant no chance of getting a lie-in. There was quite a lot of hovering outside ports, so whilst not sailing, not able to sight-see either. Breakfast time could have been extended, especially on the days when we weren't in port until mid-afternoon, to enable a more leisurely start to the day. It was quite damp in our cabin, & noisy at night, with lots of smoking. Despite all of the above, we really did enjoy ourselves. Ioana, our guide, was enthusiastic & communicated very well. All staff worked tirelessly, especially catering: thanks.
- Janet, 27/06/2023 07:14, Travelled in a Couple
Hi Janet, Thank you for your review and for taking the time to provide us with your further feedback. We are pleased to read you thought your cruise itinerary was brilliant and you enjoyed the islands that you visited. Your suggestions for improvements to our pre-departure documents are very much welcome and have been passed on to our Marketing team. Thank you for your comments on sailing times, breakfast time and your accommodation onboard. It is great that these didn't detract from your experience onboard and you have truly enjoyed yourselves. Wonderful to hear your representative Ioana took good care of you and that the meals prepared by the outstanding chef were to your liking. Thank you again and do come back soon!
I felt that the prices for alcohol onboard were very expensive . The organizational skills of our host were non existent . We had to constantly ask for information and many times ( especially when on excursions) we were left trying to organise ourselves and sort out transportation issues !
- Arlene, 27/06/2023 04:54, Travelled in a Couple
Hi there, thank you for taking the time to write your review Arlene. After reviewing customer feedback, it's great to see you enjoyed some aspects of your cruise; Captain's Dinner, cabin, boat in general and the onboard crew, to name a few. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. We hope to welcome you back to show the improvements made.
The cruise director was not as informative or involved as the cruise guide we had on our previous Elegance Cruise (Olimp) in 2018. He did not accompany us in any of the towns, rather just pointed us in the direction of the buildings of significance. Our previous guide, Ana, was excellent. On our previous cruise, a glass of wine or beer was included with lunch. This has been discontinued. I had specifically asked in advance, about paying by credit or debit card and was told that we could via an email response. Day one, our cruise director informs us that the port fee of 30E each and the bar tab had to be paid in cash. I would recommend that people choose either Dubrovnik to Split/Split to Dubrovnik rather than Split to Split (north). More to see and enjoy. Croatia has become very expensive after changing to the Euro.
- Amanda , 22/06/2023 07:58, Travelled in a Couple
Hi Amanda - thank you for your review. We are sorry to hear you were disappointed with some aspects of your cruise, especially as a valued past client. Having a look through our internal reports, the majority of guests on your ship provided five-star feedback for the cruise and the exceptional service provided by our onboard Rep. We are disappointed to learn that your experience did not align with the rest of the group's positive feedback. We are sorry about the misinformation regarding the bar tab payment and this will be followed up via our Operations Team. In regards to the City Walks, our reps are no longer allowed to do this as this is all monitored by local authorities. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
Improve your product??? Surely you mean “offering”. The food offering was repetitive, unexciting, the puddings , (with one exception) were inedible, the use of fake cream from a can was particularly unpleasant. Some Croatian specialities would have been welcome on the menus. Also no other options were available apart from a vegetarian option. All in all, completely underwhelming. Sleep was difficult due to the cheap pillows. However the tour rep Stephan was excellent as was the restaurant/bar manager.
- Christine , 13/06/2023 07:58, Travelled with Family
Hi Christine, thank you for your 3 star review. We will ensure that your kind words on Stjepan and the Bar Manager are passed on. It is a shame to hear that we did not meet your expectations when it comes to the food. Guest feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for providing us with this feedback and for joining us in Croatia this season.
A great little cruise totally let down by sales staff, allocations staff and after sales customer service. Information on booking was inaccurate and misleading. After sales customer service lame, defensive and frankly frustrating. Were unable to grasp the gravity of the situation. My separate complaint refers. On a positive Dino the Tour Guide did everything he could on board to offset the frustration and disappointment. Other than that great Tour Guide and Crew - thank you especially Dino and Sime! ❤️. Food service staff friendly but service sometimes slow and haphazard- half serving tables before moving to the next. Room cleanliness good. Food good but ran out of breakfast items - bananas and muesli. Captain didn't engage throughout even on Captains Night. Enjoyable and relevant excursions. Tour schedule altered one day due to inclement weather - saved the day! Perfect!
- Stephanie, 01/05/2023 08:37, Travelled in a Couple
Thank you for your review Stephanie. We are pleased to hear Dino was helpful and available at all times and we will be sure to share your comments with him and Sime. We encourage guests to request more supplies if they run out, and our crew will be more than happy to replenish this. The onboard crew work tirelessly to provide outstanding customer service and we are disappointed to hear that there was some slow meal service at times, thank you for letting us know. We hope you managed to book some of the amazing excursions on offer during your week with us! In regards to the customer service levels provided, we are very disappointed to read this as we pride ourselves on providing an unbeatable customer service experience. Our records show that you did indeed have a request for a front cabin which was correctly noted by our Sales staff. We are aware that unfortunately this request was not met immediately at check-in however our Operations team reacted swiftly and were indeed able to accommodate your request of a front cabin soon after check-in on the first day. You initially decided to stay in your allocated cabin but we were pleased to learn that you decided to relocate during the cruise. Again, we thank you for all your comments.
Sail Croatia has some fine tuning to work on. Food was mediocre and cold at times. Repetitive breakfast and no options for customers. Rooms were amazing. Sime and Dino were amazing. Overall, I will not be a repeat customer which is unfortunate as I was hoping to be.
- Daniela, 01/05/2023 00:51, Travelled with Family
Hi Daniela, thank you for your review. We appreciate your comments regarding Dino and Sime and we will be sure to pass your lovely comments on to them. It's great to know you enjoyed your room onboard the boat, we agree, they are spacious and light. In regards to the food, we have passed your comments on to the Chef via our Operations Manager and we appreciate you highlighting this to us so we can look to improve this aspect of our cruise. Thank you.
First May I say the concept of the holiday and the boat are fantastic but for it to achieve a 4 or 5 star rating a lot of areas need to improve, I will list my constructive criticism points below All dayTea and coffee should be included with the package Need to improve breakfast, hit water wasn’t hot and we always had to ask to get it replaced so you were left waiting for ages Bacon and hot food not very attractive Food overall not too a high standard For such a luxurious ship, where were the padded sun beds shown on the promotional video!!!! Sun beds very uncomfortable Sheets should be changed during week Very noisy cabin, cabin 9, constant sound of large motor combined with air conditioning was extremely unpleasant No long hanging space Bar bill at end not itemised, written on scrappy but of paper. I didn’t like the way envelopes were left on your bed on last day for tips!!!! No facility for card payment on. Transport to Dubrovnik should have been provided on last
- Claire Batcheler , 09/09/2022 05:08, Travelled in a Couple
Thank you for your 3 star review Claire, we appreciate all your comments here and we will take these onboard. In regards to the meals served, our chefs aim to provide delicious meals using fresh,local produce. They prepare all the meals out of their small gulley's and we understand that this may not be to everyone's taste. Your comments will be passed on, thank you. Onboard your ship there is a daily cabin cleaning servie and mid-week linen change. We are sorry to hear of the noise you experienced - we have a rigorous process in place for any issues that may arise and this gives us the opportunity to resolve any issues if we are made aware. I have checked our internal reports but cannot see that this was raised with our onboard Representative. Furthermore, upon checking our feedback for your week onboard, we have received 4-5 stars. The bar bills are settled at the end of the week in cash, this is mentioned on our website, in your pre-departure and explained in the Welcome Speech. Guests are welcome to request a daily receipt for their records. Tipping is optional and we have passed your comments on to our Operations Team - thank you for letting us know. There are no card facilities onboard. Airport transfers are provided pre/post cruise, on the last day we can provide this from the harbour to the airport only on the last day of the cruise. We do hope that you enjoyed your time in Croatia Claire and again, we appreciate your constructive comments.
We were super lucky with the other guests we got on our boat as they are what made our trip the 3 stars instead of a 1. The staff on our boat were so unorganized, uninterested and if I’m being honest just not up to the standard of a premier ship. It didn’t even feel like we had staff on board. Our excretions were either late or not booked and our food was always late and again not up to standard of what I was told I would be getting for premier. We had zero boat parties or group activities organized compared to another sail Croatia boat next to us. Brody who was leading the boat next to us was amazing he tried include us in as many activities as he could but he had his own boat to run. I give full credit to him for trying to include us. I also don’t appreciate people on the boat being messaged by the lead of our boat asking to give her a good review. If you want a good review them be a good boat host!! Definite room for improvement on this premier boat
- Brooke, 15/08/2022 20:12, Travelled in a Couple
Hi Brooke, Thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers. I'm sorry to hear you didn't find the staff onboard to be helpful. I have checked the feedback for your Onboard Representative, and the average rating was 4 stars. All our ships get to enjoy socialising onboard and also the opportunity to enjoy the nightlife in each destination. Thank you for your comments on Brody, we are pleased to hear he was helpful and simply amazing. We will be sure to pass on your kind comments to him. Reviews are based on your personal experience, and we would like these to be as honest as possible, true to your experience so we thank you for sharing this with us. We have taken your comments onboard for future improvements. Thank you.
We originally booked the trip on Alfa Mario for very specific reasons (There is a pool on board and access to swimming spots is from the back platform). the boat was changed and we had no choice in the matter. We could either change our dates or get a refund, BUT we had already booked and paid for flights, so actually had no choice. On board the Queen Jelena there are a few small things that would have made a big difference. A turn down service would add a nice touch. On the top deck the barman was on duty some of the time, he could perhaps have walked around and taken drink orders. A few floating toys would also have been nice during swim stops.
- Anonymous, 19/07/2022 08:59, Travelled in a Couple
Thank you for your feedback - we understand that you had booked Alfa Mario and due to an operational change since your original booking with us in 2020 allowing you to then join us on Queen Jelena in 2022. That's correct, we did offer either a full refund or alternative solution. We offer a daily cabin cleaning service and provide a mid-week thorough cleaning service and linen change. We thank you for your recommendation of having someone take drinks orders on the top deck - we will pass this on to our Operations Manager. Floating devices are not included on our cruises however, some past guests may leave their floaties onboard. Floaties can also be bought at local markets. We do hope you enjoyed your time overall and we thank you for joining us this year after a 2 year wait due to Covid.
We had two cabins above deck. One was very nice and quiet, 14 but the twin cabin 19 for our adult children was horrible. It sat right over the engine and was so loud, it was unbearable. It also didn’t have a safe. Overall the week was
- Magi, 04/07/2022 22:10, Travelled with Family
Hi Magi - thank you for taking the time to review our cruise. We are pleased that you enjoyed your quieter cabin and hope that you enjoyed your time overall. However we are disappointed to read that your children's cabin experienced noise issues. We have a rigorous process in place for any issues that arise, and the first step is to discuss with your Onboard Representative, if no action is taken then you are welcome to escalate to the Operations Manager and/or Managing Director. Having checked our internal reports, I cannot see that the noise issues were raised with our Onboard Representative. If they were raised, we would have found an immediate solution to ensure that everyone is happy onboard. We are disappointed we were not given the opportunity to rectify this issue whilst you were onboard. Thank you again for your review and we hope to have you join us in the future.
Two Internet bloggers on board the ship with cameras, and drones constantly filming the activities. No attempt to ask for permission. Constantly had to hide between doors to avoid being on camera. A rather stressful holiday at times.
- Annette, 27/06/2022 13:30, Travelled in a Couple
Hi Annette, thank you for your review. Thank you for also reaching out to us via email. We’re glad that you raised your concerns with the bloggers onboard your ship and requested not to be a part of any content they created. We expect all customers to respect one another onboard our cruises and take into consideration any requests by fellow travellers not to be filmed or photographed when documenting their holiday experience. We hope that action was taken by the guests in question to ensure that no footage of yourself or John was published on social media. Our Onboard Representatives are available on each ship to support guests throughout the week, and mitigate any situations that may arise. If you weren’t satisfied with the action taken by your fellow traveller, we would have hoped you would communicate this with the Onboard Representative so that we could have resolved this issue. I’ve spoken with our Marketing Manager, and all internal photographers and videographers who board our ships to capture content do so in a GDPR compliant manner. Unfortunately Sail Croatia cannot be held responsible for content that is created by guests onboard in a public setting. The issues you have raised with us have been actioned by being reviewed internally as well as with the ICO and ABTA. The learning is that there was no GDPR breach and our feedback system indicates no issues were raised onboard. I am sorry this was not brought to our attention when you were onboard, so we were unable to resolve the issue immediately. We hope that you enjoyed your time regardless and we thank you for your review.
I think to start it would of been nice to of been greeted with a drink once we all got on board. I also think the bedding and towels needed to changed more than once. We had to ask every day for butter with the bread and we’re never given side plates. It would of been nice to have a jug of water on the table with lunch. The stars of breakfast was very poor. Some days the fruit was brown. Ioana who was the sail Croatia Rep was fantastic though and always went above and beyond with her organisational skills, she was an excellent representation for your company.
- Joanne Goodwin, 15/06/2022 05:49, Travelled in a Couple
Hi Joanne, Thank you for your review - this is much appreciated. We're glad to hear that Ioana went above and beyond to provide you with all the information needed onboard the cruise, we will certainly pass your comments on to her. Prior to our guests arrival we complete a thorough cleanse of each cabin and we organise a mid-week bedding/linen change and thorough cabin clean, daily cabin cleaning service and have added the inclusion of beach and bath towels onboard. We appreciate your suggestions of side plates at dinner, and water on the tables, which will be passed on to the Captain. I have had a look through the feedback provided by all guests, mainly regarding the breakfasts and can see that most of the ratings received were 4-5 stars. We understand that meals may not be to everyone's tastes, however encourage requesting alternative options from the chef. We can also provide the option of a cooked breakfast daily which is priced at 40EUR for the week. Thank you again for all your comments and suggestions. We hope that you enjoyed your time with us overall and that the issues mentioned didn't detract from your overall enjoyment in Croatia.
The food was average , only 2 meals on the boat were of the quality I accept when traveling internationally ,not a choice of fish or meat and 2 of the meat coarse served I would had sent back if served to me in a average restaurant in the world. Having a window of 1 hour to have breakfast is unacceptable by any standards of any hotel cruise line in the world 8 to 9 and if you arrived at 855 they started to pack away as if the were still in a communist country no Tea or coffee making facilities before 8 am which is absolutely not acceptable by any standards in the world The tour guide was average,a poor communicator spoke too long on ever Occassion ,boat was nice and clean staff were pleasant .We enjoyed ourselves because of the company we met . this trip we visited London,New York ,Santorini,Athens now France I Am 60 years travelled the world annually you requested a critique so I have taken the time hope you improve ,there is a lot of scope in food ,guide, done 4
- Peter , 15/10/2019 14:02, Travelled in a Couple
Hi Peter, thank you for taking the time to provide us with your feedback. I am sorry to read you were unhappy with some aspects of the cruise. It's a shame to read you were not pleased with the meals served on board. I understand you brought this to your Representatives attention during lunch on the second day of your cruise. Your Representative advised that if you were unhappy during your first lunch on board we could have asked the chef to prepare you an alternative meal. Once your Representative was made aware you were unhappy with the meals served it is noted that you and your wife went on to enjoy the cruise and the meals were better for the remainder of your week on board with us. I'll be sure to pass your comments onto our Operations Manager in Split to make him aware of the issues raised in your review regarding the coffee and breakfast being packed away before 9am. Thank you for your feedback regarding this. It is only with such feedback we can improve our services, so thank you for bringing this to our attention. I do hope the issues raised did not deter you from enjoying your time in Croatia. It is wonderful to read that you enjoyed your time with your fellow travellers. Thank you for joining us this season.
The boat was comfortable
- Anonymous, 04/10/2019 15:59, Travelled in a Couple
Thank you for joining us!
I think bottled water should be put in the room daily as you can't drink the water in the cabin (which was very small when you put suitcases inside). Not being able to access coffee or tea until 8am is a bit of a bug bear if you are an early riser. Could move the coffee/tea facilities onto the undercover deck area which would also help with the congestion around the breakfast bar, Arriving in the ports in the afternoons means you miss most of the day on the islands. Rafting up in rough weather is difficult if you are a bit older. Could have a few activities on the ship for the days you don't get to port till late afternoon, basically nothing to do on board.
- Lyn, 29/09/2019 03:44, Travelled in a Couple
Dear Lyn, Thank you for your review. We hope you enjoyed your time in Croatia and we thank you for your comments. Implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard thus reducing plastic waste. Tea and coffee is available during salon opening times. Looking at the feedback provided for your week, the average rating for this was 4 stars. We appreciate your suggestions regarding moving the facilities elsewhere, and we will certainly pass these wonderful suggestions on to our Operations Team, thank you. All our ships aim to get in to port as early as possible generally any time from midday onwards, however this is heavily reliant on port authorities and scheduling of all ships into the same port. Ports such as Hvar are more congested due to the popularity of this island, in saying this, our representative will always keep guests updated if there are any unforeseen delays. Thank you again for taking the time to submit your review, this is appreciated. Kind regards,
The cabin rooms could have been a bit more spacious. While we spent very little time in our cabins ( except to sleep), they really were small.
- Patrick, 10/09/2019 04:31, Travelled in a Couple
Hi there. It's great to hear you had a really great trip! Our Standard ship cabins are smaller than the other ship types, this is stated on the website. I'm sorry to hear you were disappointed with the size of your cabin but pleased that you still enjoyed your time in Croatia. Thank you for joining us!
Lets start with the good experience. Staff onboard the ship Captain, Sailor and Tour guide were fantastic! It is them that makes the trip worth while. On another note, the sales team are terrible with their service. I told them from the beginning I am travelling with my partner and requested a double bed. They said it depends on the availability as first come first serve. When we got onboard, two girls who DID NOT request for a double bed got one and my partner and i got stuck on a bunk bed. There were only 3 couples on the ship. 2 whom got a double bed, except us. I would have been fine with it had we missed out because we booked later and the 3 doubles were already requested. It is upsetting when somebody gets .a room they didnt request and someone who really really wanted it doesnt. The rooms are ridiculously small and most of all there is no air circulation, if you left your door open, you would smell diesel, or others coming back in the early hours from partying. RIDICULOUS!
- Anita, 03/09/2019 01:04, Travelled in a Couple
Thank you for taking the time to leave us with your review and feedback of your Navigator cruise with us this season. We are so pleased to hear that you were happy with the staff on board and that they really made the trip for you. I understand we have been in touch with you via email with regards to your comments on the double bedded cabin. Bedding arrangements are never guaranteed on our Navigator cruises, I'm afraid. This was advised prior to booking and travel. Your further feedback has been passed onto the relevant departments and I do hope this did not deter you from having an amazing time in Croatia. Thank you for joining us.
No changes
- Shane, 28/08/2019 15:50, Travelled in a Couple
Thank you for your review and a great week on board.
We traveled on Crystal for our honeymoon on 7/27.Our host Mia was very hospitable and attentive through out our stay.During our stay on Crystal we enjoyed the swim spots and the spacious layout of the boat.It was a great way to travel about the country.The cruise was advertised as being for "young professionals" however we found ourselves on a boat with the majority of the guests being in their 60's and a family with teenagers, not what we expected nor what we wanted.Bar tending was the most disappointing part of the experience.Both of our servers could pour beer/wine, but that was it.The bar menu listed cocktails, but the 2 employees could only make 4 different drinks (all of which tasted awful).Tatiana would only make an Aperol Spritz, and had a less than welcoming disposition. They both sat on the couch on their phones and made us feel like we were inconveniencing them when we ordered a drink.The trip was lovely but for a honeymoon& price we expected the crew to be more hospitable.
- Rebekah, 15/08/2019 01:58, Travelled with Family
Thank you so much for your review. Thank you for choosing to spend part of your honeymoon with us. We are pleased to hear that your host Mia was very hospitable and attentive during the cruise. It's also nice to know that you enjoyed your accommodation onboard Crystal and found the cabins nice and spacious. The amazing swim stops are just lovely aren't they! We are sorry to read of your disappointment with some aspects which I wish to expand on; our Explorer cruises generally appeal to travellers who feel they fit within our 'young professionals and young at heart' description, however are open to all ages over 15 years as mentioned under our FAQ page. We appreciate you sharing your experience with us and we will be looking into further training for the bar staff and will pass your comments on to the Operations Manager to investigate further, thank you. We hope that these issues didn't detract from gorgeous Croatia as a whole. Thank you.
The trip was amazing. The only suggestions I would make would be to have more chances to do optional activities. Most of the activities we signed up for ended up not going ahead due to not enough people signing up . The Tarin crew and Zach were amazing and really made the trip that much better.
- Anonymous, 05/08/2019 19:35, Travelled in a Couple
Thank you so much for your review! As excursions operate on minimum numbers, if there is not enough interest for a particular excursion, this will not go ahead which is very unfortunate for those wanting to join. There are a number of excursions available during your week which your Onboard Rep can assist with. Thanks so much, we will pass your comments on to the Tarin crew and Zach!
Constructive criticism, not sour grapes, these issues damage your brand Water in cabins daily, it’s not potable Shampoo, conditioner and tissues Quality white towels, as they were thin, discoloured and scratchy, changed more than once weekly, as they won’t dry in cabin Shower cleaned to a higher standard on checkin, understand cleaner only has an hour between changeover, ridiculous, get her help, they need bleach and a good scrub to remove obvious black scum. Ice on the table at meals ( which Antonio addressed) as the weather is hot and it’s unpleasant drinking warm water, your self serve outdoor water dispenser needs to be plugged in so it’s cold! These are minor but important. I made Antonio aware of these issues, echoed by the other guests on Day 1, who by the way is a great asset to you, he apparently notified head office., disappointing the simplest request, put water in the cabins didn’t eventuate! Cruise itself, and staff was excellent! The problems easily fixed!
- Sheree, 18/06/2019 07:03, Travelled in a Couple
Thank you for your review and all your comments and suggestions. We are pleased to hear you enjoyed the cruise and that the staff were excellent value. Our captain and crew work tirelessly to ensure all cabins are kept to the highest standards, so we are sorry to hear of the issues onboard. We have a rigorous process in place which ensures that no issues is left unresolved if we are made aware. Having had a look through our internal records, I cannot find any such issues being raised with our crew, representative or Operations Manager. Had we been made aware, the issues would have been resolved instantly. In saying this, we are pleased to know that you addressed the ice on the table with Antonio, and that this was addressed immediately, thank you. In regards to supplying bottled water and bottled amenities; shampoo, conditioner, soap, we try to do our part for the environment as there is certainly issues with environmental sustainability in Croatia, particularly in Dalmatia, and its islands. We have seen this rapid growth of tourism both within our own company and our competitors, which encouraged us to start our Green Sail initiative. Implemented in 2017, we removed all included bottled water from our fleet and replaced each ship with water coolers. At the start of every season, we also run our Green Sail Adventure where we organise beach clean ups, eco tours and education on current local issues. We are also currently trialing reusable water bottles onboard, with hopes that these will be available to purchase in 2020. These water bottles are made from biodegradable sugar cane and will help reduce plastic waste in Croatian waters. All your comments and suggestions will be passed on to our Operations Team as we would like to improve our services wherever possible and again, we thank you for all your comments.
The boat crew, Steph, and Dimitri were great. Providing information about the local area and the cycle routes. Itinerary was adapted to meet needs of the group, and weather. Although this meant routes were different to those advertised. Lunch was served on board the boat each day, therefore dinner was bought in the local villages. Bring your tea bags as access to T&C limited.
- Kay , 29/05/2019 21:10, Travelled in a Couple
Hi there and thank you for your review. We are pleased to hear that the boat crew were very informative and helpful. We understand that you had experienced some adverse weather conditions and we are glad that an alternative solution was offered and that the itinerary was amended slightly to cater to this. We don't include all meals, as we encourage you to try the local cuisine whilst you are out cycling during the day/in port for the evening as it's simply delicious. We will pass on your comments regarding T&C - thank you!
I would like to warn others considering booking any cruises with Sail Croatia. I had 8 items of ladies clothing taken from our cabin wardrobe after I had left them there after departing the ship. The cleaning staff came in immediately after we walked out, knocking on our door to get in while we were still packing up. In our haste the clothed were left behind. Not noticing they were missing until the next day, we emailed Sail Croatia and notified them. The cabin was apparently checked and nothing found. And that was the extent to which Sail Croatia went to try and get my clothes back from the cleaning staff who did our cabin. Visited the Sail Croatia office in Split expecting something at least to be done, they promised to stay in touch. I had to email them to try and get some answers. The "Operations Team" were contacted so I was told in a reply and nothing was found. Phoned the office and was told the clothes would have been disposed of! Very upset customer.
- Angela, 28/05/2019 08:48, Travelled in a Couple
Thank you for your review. I can see from your onboard feedback, provided to us at the end of your cruise, that you gave us a rating of 5-stars, this overall rating includes; the staff, onboard meals, ship in general, optional excursions and your onboard representative. Thank you for this. However, we are sorry to hear of your disappointment mainly regarding the items left in your cabin. We do state on our Pre-departure information, and via the welcome speeches onboard, that all items must be removed from your cabin at the end of your cruise and that Sail Croatia will not be held liable for any lost items. I can see that you had also emailed us once you realised the items were left behind. Our process is that any left items found by the cleaning staff will be handed to our Lost Property team and logged via our internal records. However, once followed up with our Operations Team unfortunately no items were found by the cleaning staff. We have since provided you with an insurance letter so that you can recover the costs of the items via your Insurance company. We do hope that the result of your lost property didn't deter from the amazing 5-star experience you had onboard. Thank you again for your review!
It was not made clear in the description of the cruise that you are stuck on the boat cruising until 2pm EVERY day. The food portions were inadequate. The protein couldn't have been more than 4 oz per meal There was nothing available in between. We are not large cruisers - so we are not comparing the food to the gluttonous option aboard 4,000 passenger cruise ships. The ship was fine as were the cabins and staff.
- Anonymous, 22/05/2018 18:17, Travelled with Family
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you were happy with the ship, your cabin and that staff looked after you. Thank you for your valuable feedback in regards to food portions and protein in your meals. We cater for special dietary requirements and any feedback provided on board is passed on to the chef. The scheduling of each day is well-paced to ensure there is a good balance of relaxation and exploration in each island. The Captain will stop for a swim stop each day in the course of the morning to provide an opportunity for a refreshing swim before you reach your destination in the afternoon. Thank you again for your feedback and we hope to see you again with us sometime soon.
Good espresso coffee would make a wonderful start to the day and should be on offer when passengers are on board. Refrigerated water or a means of cooling water in hot summer weather would add to customer comfort. A change of cabin linen half way through would be great. Meals were good apart from overcooked vegetables. Stan Law was the best part of our trip - Stan put 119% effort.into his passengers comfort. He was knowledgeable (though sometimes too talkative) and willing to assist in whatever way he could. We were not expecting him to give us a tour of the towns we overnighted in - very helpful as a quick orientation; so please keep it up. All staff were courteous and willing, but I do wonder whether they risk burn out having to work 24/7 for 6 months. Perhaps some time off may between 7 day cruises may circumvent this in the longer term - something management should consider. Valuing your staff goes a long way!
- Anonymous, 07/08/2017 07:28, Travelled with Family
Be specific about what extras are offered for your sail. We wanted to do zip lining and i had previously emailed sail croatia to ensure we would have a chance to do it. Get on our boat and ask first day to be told not in our itinerary which was disappointing. We asked again if we would have time and were told no. We rearranged our trip back from dubrovnik to zagreb and when we stopped in omis and did the zip lining we would have definately been able to complete this in time before the boat departed omis. Other than that. Trip was great.
- Anonymous, 22/08/2016 13:33, Travelled in a Couple
Thanks for your feedback and we hope you enjoyed your Navigator cruise with us. Zip Lining is an available excursion in Omis and we are really sorry to hear you were unable to partake in this excursion. We see that you also enquired about this prior to your cruise and we confirmed this was an option. We are currently investigating further into why you were unable to do this at the time - thank you for your feedback on this. It's great to hear you had a great trip otherwise and we thank you for providing feedback.
2 courses for lunch is plenty. Shade over part of the top floor. Better quality of wine. Better quality of mixers for cocktails. Provide a receipt for each drink purchase to allow a tally of what has been charged.
- Doreen, 18/07/2016 21:27, Travelled in a Couple