Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!

Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.

Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.

Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.

Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.

Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.

Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.

Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.

Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.

Hello Michella, thank you for taking the time to review your cruise with us this summer. We have a number of Premier ships in our fleet, all offering air-conditioning and private ensuite cabins. We're unable to confirm your ship name on our Cycle cruises until one week prior to departure however, we do appreciate your feedback here. Thank you for joining us!

Hi Fred, thank you for your 3-star review. We are really pleased to hear that you found the guides a welcomed inclusion, thank you. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. It's great to see from the feedback provided for your departure that the breakfast was rated 4.9 and lunches 4.8 out of 5 stars. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is very specific with small ship cruising and it is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. We also offer Premier Plus ships which are more modern in style, perhaps these are the ship types you refer to. We hope you enjoyed Croatia as a whole with the rest of your group. Thank you for joining us this season Fred.

Hi Shirley! Thank you for your 3-star review. It's great to see from the feedback you provided, that you enjoyed other aspects of the cruise and would recommend us, that's wonderful, thank you! There is a mid-weekly cleaning service where towels and bedding are changed, and rubbish is removed. If guests are in need of further towels, these can be provided upon request. Prior to your cruise, we request height details and each bicycle is adjusted and tailored to match your height. In regards to the bike tools, our guides will have these available if needed and they can be requested for personal use. As for the meals, we understand that strenuous cycling each day requires proper nourishment, due to this we offer hearty 3-course lunches to fuel you for your cycling adventures. In saying this, we appreciate your comments and suggestions, and these will be shared with the relevant team for continual improvements.

Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!

Hi Cindy, Thank you for your valuable feedback. It's great to hear the onboard crew were a welcomed inclusion - we appreciate your lovely comments. We provide two bicycle types; Hybrid and E-bikes, and guests can select the most suited option. We want to clarify that the National Park entrance fee is a separate charge as outlined on our website, under the itinerary page for Mljet. We appreciate your other suggestions, such as; proper shower curtains and carpet removal. Included is a mid-weekly cabin cleaning service which includes a linen/towel change and rubbish removal. Your feedback about the variety of fresh fruit in the morning is duly noted. Although lunches are included, depending on the daily schedule, at times lunches may be swapped for dinner. The swim stops are fabulous and we wish there were more also, in saying this, weather dependent, you will enjoy at least 1 swim stop per day. The bar tab is generally settled on either Friday or Saturday, depending on our guests individual departure timings. Your input helps us enhance the overall guest experience and we appreciate all your comments.

Hi there and thank you for your review. Across all our boats we offer both Lower Deck and Above Deck cabins. Above Deck cabins are generally at the same level as the salon area and Lower Deck cabins are beneath the hull of the boat, (above water level) which can be much quieter and cooler, so we recommend these cabins if you are wanting to avoid noise from surrounding areas. Our boats must adhere to the strict midnight curfew whereby all boats must turn off the music and respect the night peace. I'm unable to comment on the noise from other companies boats. Thank you.

Thank you for your review. We appreciate your 4 star feedback rating for the boat overall and 5 stars for the crew, thank you. We have high expectations for all our meals served onboard, and our chefs aim to provide guests with lovely meals. We are sorry to hear you did not find the meals enjoyable and we will take your comments onboard for future improvements. We appreciate you taking the time to post your review. Thank you.

Thank you for your review Craig. We offer a range of cruises departing on various days during the week. On all our boats, we have a strict midnight curfew - music is turned off and those that wish to continue into the evening / early morning, are encouraged to do so in the towns so that those onboard can get some rest. We are unable to enforce this on other company boats however, we do wish that night peace is respected at all times. We appreciate all your comments, thank you.

Thank you for your comments here David, these will all be taken onboard and we hope you enjoyed all other aspects of your cruise.

Thank you for your review - we are pleased to hear that the bar staff and crew were great. We thank you for your groups 3 and 4 star reviews. However we are sorry to hear of the issues experienced onboard. We would have been able to resolve these issues for you immediately if we were made aware at the time. We thank you for bringing this to our attention and this will be passed on to the Operations Team.

Thank you for taking the time to post your review. We are so pleased to hear that you enjoyed the Dalmatian Coast, friendly crew and the most beautiful destinations along the way. However, we are disappointed to hear you were unhappy with some aspects of the cruise including the food, swim stops and cabin. Our chefs aim to prepare fresh meals using local produce each day out of their small gulleys, we understand that this is not to everyone's taste. Having a look at the feedback rating for the meals served, the average rating is 4 stars. The ships anchor out at secluded bays for each swim stop which means we are unable to moor into beaches as this would require authorisation from port authorities and generally, ships would need to be moored into the approved docks. However, beaches are easily accesible from most islands for you to enjoy once you arrive at your destination. The swim stops are planned out each week, however we hope that you enjoyed some of the islands you passed. Upon request, the Captain may have been able to stop momentarily for pictures. We are sorry to hear you experienced some issues with the smell in your cabin. We have a rigorous process in place for such issues and if raised with the Onboard Representative, this will be resolved immediately. Upon checking our internal records, I cannot see that this was reported to our team onboard. The cruise ends at 8:30am on the Saturday. Thank you again for your review and we do hope that the flaws mentioned did not detract from your overall lovely experience.

Hi Sharon, thank you for your review. We are pleased to hear you enjoyed the cruise and cycling aspect, and we hope you enjoyed Croatia as a whole. Port taxes, entrances into the Mljet National Park are at an additional cost and are highlighted on the itinerary, and also the port taxes are mentioned on your invoice. Sorry if this was not made clear. At maximum capacity, we have 2 cycle guides. However, as this departure date was not at full capacity, we had 1x guide scheduled. We do hope that this didn't detract from your overall enjoyment on the cruise Sharon. Thank you.

Hi there Bob, Thank you for your review. We appreciate your comments and we have taken your suggestion onboard, thank you. We hope that you were able to enjoy the cruise onboard Tuna with its amazing crew and your fellow travellers. Thanks again!

Hi there and thanks for your review. It was a pleasure having you and your group join us this season and we are happy to hear your experience onboard was enjoyable, thank you for your 4-5 star feedback rating on your overall experience. We will be sure to pass your comments on to the Tour Leader. We are sorry to hear of your disappointment with the standard and plumbing issues. I have checked our records, and cannot see any reports raised regarding these issues. If we were made aware, these would have been rectified immediately, we thank you for bringing this to our attention to investigate further. Many thanks!

Hi there and thank you for your review. We are really sorry to hear you were disappointed with your accommodation for the week. Our lovely Tuna crew are highly experienced, completing numerous Cycle cruises over several years and I understand that our crew and representative did everything possible to ensure all guests were comfortable and enjoying their cruise experience so we are disappointed to read your comments here. In regards to breakfasts, additional supplies can of course be provided upon request, also we are sorry to hear that the crockery was not of standard - we will pass this on to our relevant departments, thank you.

Hi there and thank you for your review. It was a pleasure having you join our Cycle cruise this season and we hope you enjoyed some aspects of your cruise. However, we are disappointed to read of your disappointment with the cycling and accommodation aspect of your cruise. On our website we display the cycle specifications including the distance, difficulty, max altitude, total ascent/descent and surface levels, this is so that our potential customer's can choose a route that best suits them. Our cycle cruises also offer a balance of relaxation, sightseeing and cycling, and gives our guests the opportunity to see some of the most amazing places. I see that you booked our Ensuite option, I would recommend a Premier cabin in future, as these are much more comfortable offering spacious cabins, ensuite and air-conditioning. We are pleased to hear that the issues were quickly resolved once our representative was made aware, we thank you for following our Resolution Process. We do hope that you join us sometime in the future on a Premier ship and perhaps on one of our more challenging routes, as we are sure you will enjoy yourself! Thanks again.

Hi there and thank you for your review. We are truly sorry to hear that our Northern route was your least favourite amongst the other cycle trips completed. We offer a range of accommodation styles to suit everyone's requirements and budgets, our Ensuite cabins exclude air-conditioning however, do have a fan for additional comfort. We recommend a Premier ship as these cabins are spacious, include ensuite and air-conditioning, so are perfect for the warmer months. We provide 1x bath towel, however you are welcome to request an additional towel subject to availability. We understand that you were scheduled to join this ship however, as you had friends on another ship, we managed to accommodate your last minute request and moved you from an Ensuite Lower Deck cabin to an Ensuite Above Deck cabin, where you were much more comfortable. On each of our ships there is a designated smoking area which is generally located towards the back of the ship. In saying this, I have highlighted the smoking issue to the Operations Manager to discuss further with the captain. We hope that you enjoyed the meals served, the tours of each location and the bike routes. We hope that overall the issues didn't detract from your overall enjoyment of Croatia. Thank you again!

Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!

Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.

Hi there and thank you for your review. We are pleased to hear you enjoyed the cycling aspect of the cruise and were accompanied by some amazing fellow passengers and crew. There are a couple of points in your review that I just need to clarify for other travellers considering joining us, the ship you booked was an Ensuite ship which excludes air-conditioning however, fans are included in each room for additional ventilation. We also have Premier ships which include ensuite and air-conditioning if preferred. In regards to the meals served, if you were to miss out on breakfast, please do ask the wait staff as they would be more than happy to provide you with additional supplies. We totally agree - you can keep an eye on the bar tab at any time by requesting a copy of it. Thank you again for all your comments - these are appreciated.

Hi there and thank you for your review. We are pleased to hear that the boat crew were very informative and helpful. We understand that you had experienced some adverse weather conditions and we are glad that an alternative solution was offered and that the itinerary was amended slightly to cater to this. We don't include all meals, as we encourage you to try the local cuisine whilst you are out cycling during the day/in port for the evening as it's simply delicious. We will pass on your comments regarding T&C - thank you!

Hi there and thank you for your review. We are really please do to hear you found the captain amazing and informative and in regards to Lara and Tamara, we are happy to hear you were well informed prior to your cycle journey each day and well fed and served at the bar - we will pass your comments on to them. Map books are provided and given out at the beginning of the cruise, and we will be following this up for you. You are welcome if there are days where you would prefer to go off on your own and meet the rest of the group at a later stage, you would just need to make your Representative aware. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will advise you of this during the week. We have dedicated smoking areas, towards the back of the boat and we are pleased that this was all sorted for you. We thank you for all your comments and are pleased you had a fun week!

Hi there and thanks for your review. We hope you enjoyed your time on our cycle cruise. I can see that you booked a cabin on our Ensuite ship which is equipped with a mix of bunk and double beds. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will always advise during the week. Thanks again!

Hi there and thank you for your review. It's great to hear the captain, guides and bar staff were very friendly and that overall, you had a great cruise. However, we are sorry to hear that you were disappointed with some aspects of the cruise. Dinner and lunches are organised to fit in and around the daily cycling schedule which can vary from day to day. Our chef aims to prepare more of the foods that you can eat daily, and you are also welcome to bring any special dietary foods onboard the ship. Availability on our ships can change daily, and it's always best to check with us for live availability so amendments can be made. Again thank you for taking the time to send your review.

Hi there, thank you for your feedback regarding your Cycle Cruise. It is great to hear you found your guides lovely and steward great. With regards to the food quality on the ship, we aim to be consistent in the meals provided and expect this to be of a high standard. Based on customer feedback, we will be looking at introducing new and exciting menu’s on-board for the 2017 Season. This will include more nutritious and healthy meal options, all made with fresh, local produce. There was a high demand on your departure, so we had added another ship to join this cycle cruise – so the sizes of the groups had increased, and so did the number of guides. From a social perspective, we thought this would be fun for guests to have a larger number of travellers, however based on our experiences this season, we will definitely be looking into changing this for next year and not repeat this, so we thank you for your comment here. We sincerely appreciate the time taken to write your review.