A. Make aircondition in cabin to work. B. Reduce information from the Cycling guide. Too much Information for the next day. C. More time to swim during time on board from one port to another D. We all had electric bikes. The Cycling was shorter Than expected.
- Henning, 09/09/2024 13:46, Travelled with Friend/s
Dear Henning, Thank you for taking the time to share your feedback. We genuinely value all input, as it helps us improve and ensure that our trips meet the diverse expectations of our guests. We understand that you felt the cycling routes were shorter than expected and that there could have been more opportunities for swim stops. We aim to balance both activities in a way that suits the varying preferences of our guests, but we appreciate your thoughts and will certainly take them into consideration. Regarding the information provided by the cycle guide, it’s our goal to ensure that all guests have the context and details they need for a safe and enjoyable experience. However, we understand that preferences for information can vary, and we will review how we can provide a balance between giving useful details while not overwhelming our guests. Upon checking our internal reports, there were no reports of issues regarding the air-conditioning in your cabin. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Your feedback is invaluable to us so we do thank you for taking the time to provide it. We hope to welcome you back on another adventure soon.
The bedrooms for 3 people are just not big enough. The other people on the boat ruined my experience and expectations. Only good thing to come out of this trip was the bartender who was amazing
- Nathan , 26/08/2024 02:40, Travelled with Friend/s
Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.
For the price that you pay which is quite exorbitant I don’t think this experience lives up to the cost or the hype. While the crew and the staff on board as well as the guide are absolutely lovely and the service was great the boat is old, creaky and smelly.. The air-conditioning barely worked and people complained non-stop about the Aircon not working. There were no fans even on deck which are desperately needed to combat the unbearable European summer heat. Unfortunately it did not live up to the expectations and certainly not to the reviews I’ve seen on site. The boats need full renovations and need to be fully updated in order for them to be able to get a higher rating.
- Anonymous, 25/08/2024 14:46, Travelled Solo
Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.
The tour guide needs to be more involved with the people on the boat. I understand that they might have been doing this for weeks already but the guide is the person who drives the moral on the ship, if they don’t want to get involved and leave it up to the group to make our own experience that is poor. Lucky the group of people I went on with was amazing and that alone is what made my trip. Certain experiences were cancelled months before we went on the boat and had no prior warning to these cancelations which for me were the only reasons why I signed up for sail Croatia. If Sail Croatia had known about the issues on Hvaar and Markaska then months before the boat had set sail an email should have been sent out to people and offered refunds for trips. It borderlines on a scam that people were sold an idea that was never going to be delivered.
- Alexander , 23/08/2024 11:11, Travelled with Friend/s
Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!
Our boat was a huge let down, we were told when we booked that we would be on a boat with more people than we actually had, we were also shown photos of a boat that was MUCH nicer than the one we were put on. We had no deck chairs/loungers on the top of ours so there wasn’t a space to fully relax an unwind. Almost zero shade on top as well so the only place to lay and relax was in bed which was uncomfortable as well. One shower for 24 people (plus crew), and you had to hold the shower head as it had nothing to mount to. The bed wasn’t big enough for me to lay in so every night while sleeping I had to scrunch my body up, it was also extremely hot below deck while trying to sleep this made it more difficult to get a good nights sleep. Overall it was a let down, if I were to do it again I would want to go on a boat that should actually be in operation, unlike the mala Kate which is what we were on. If it weren’t for the great people I was with then it wouldn’t recommend it to anyone.
- Tom, 19/08/2024 07:31, Travelled with Friend/s
Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.
I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
Different crew, more organisation, better food and to actually go to the planned destinations. Not be lied to by the captain and made to pay for the bbq when told there is no restaurants and then when we arrive at the destination there were a lot of restaurants. Drink prices are too high as well. Cleaner rooms and the air cons need to be cleaned out
- Lachlan, 11/09/2023 08:08, Travelled with Friend/s
Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.
Better beds & pillows Need more choice with food Need tea /coffee availability
- Karen, 29/08/2023 16:52, Travelled with Friend/s
Hi there Karen, thank you for taking the time to review your cruise with us this summer and provide us with further feedback.
“Tuna” itself was really good, the aircon worked and the chef was fantastic. It was quite spacious for an ensuite boat. A few notes on this trip- the Tour guide was very unenthusiastic from check in on day 1. This was in regards to everything from excursions, to pub crawls. The pub crawls were very unorganised and communication overall could have been better. Restaurants for dinner were very average. Although Excursions were fun, they were well overpriced. The breakfast advertised was a buffet with an assortment of sausages/meat, eggs, pastries, cereal, fruit etc. The breakfast provided was continental style with one type of egg, toast, cereal and fruit, which was a bit of a let down.
- Sarah, 16/08/2023 00:37, Travelled Solo
Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!
Whilst Croatia is absolutely beautiful, prepare yourself for the low quality of the boat and the extremely tiny confines of your room. Our shower, if you could call it that, didn’t even have a holder on the wall, you had to hold it yourself like a tap and shower on top of the toilet. The smell in the bathroom was horrific and with three people crammed in a room hardly fit for one person, it was certainly an experience. The tour leader and crew however were absolutely lovely and made the experience more bareable. If you’re not into budget travelling, sail Croatia is not for you.
- Keiran, 14/08/2023 13:10, Travelled with Friend/s
Thank you for your review. We appreciate your kind words about the tour leader and crew, and we're glad they were able to enhance your journey. We are disheartened to hear of your disappointment with the accommodation. It's important to us that our guests have a comfortable stay. We would like to mention that our Ensuite cabins are of a similar size to the Standard cabins, and our website provides images that depict the layout of the bathrooms, including the shower over the sink. We regret that you didn't have an optimal experience, but we encourage guests to notify us of any issues during their cruise, as our team is always ready to address concerns promptly. Our resolution process aims to ensure guest satisfaction, and had we been informed during your cruise, we would have taken immediate steps to find a suitable solution. Thank you for all your comments and thank you for travelling with us this season.
Firstly we were one guy one girl FRIENDS only travelling and we booked two single beds. A week before going on the cruise we were told that there were to many solo travellers on the boat so we had to share a double bed. If we knew this could happen before booking then we wouldn't of chosen this cruise. When we got onthe boat we found out that there was only one solo traveller out of the 36 of us..A group of 8 girls all had separate beds and said if they were asked to share then they would of been more than happy too. It made the trip not so pleasant sleeping next to someone of the opposite sex that you are not in a relationship with. Secondly our host/guide or whatever you call him was useless. He was unapproachable, unfriendly, not helpful, grumpy alot of the time and wouldn't cater to everyone. Would say comments like "I'm the guide, you do it my way" All and all I didn't enjoy this and wouldnt recommend it
- Jess, 01/08/2023 07:29, Travelled with Friend/s
Hi Jess, thank you for taking the time to review your cruise with us this season. We are sad to read this as we receive such high rated feedback from other travellers for your cruise and ship throughout the season, so this is a shame. It is not possible to pre-book twin or double bedding on the Navigator cruise type Jess, so I can confirm you did not book for two single beds, I'm afraid. Our ships can be twin, bunk, or double bed cabins as stated in the FAQS, and also on the Premier Ship page. Feedback is very important to us and I will be sure to pass your comments on to the relevant teams. Thank you for joining us this season in Croatia.
I feel it is very misleading, you pay a lot of money and don’t even get aircon or a toilet or shower in your room. The food was very average and all the extra cost reallt add up. Sail was one of the things I was most excited for but I was so disappointed with it. The bed situation was disgusting, try sleeping in 38 degree weather without aircon!
- Olivia, 25/07/2023 01:57, Travelled with Friend/s
Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.
The toilet was broken on lower deck which meant we had to constantly walk upstairs. This was inconvenient and not what we were promised for what we paid. We also paid for air conditioning which often turned off, meaning we woke up extremely hot. We wouldn’t have bought it if we had known it would randomly stop working. We didn’t have access to any tissues/toilet paper downstairs which was also frustrating as we had nothing to wipe things up with. When we arrived home from clubs we had been taken to the water was always empty which meant we had to ask other boats for water. When I called our representative he said all the deck crew were asleep and to buy it. This was completely unacceptable as we were meant to be supplied water. On our last night we didn’t get a family dinner or barbecue or cocktail which was on our itinerary. Often weren’t told about happy hour on the boat. It was not worth the amount money we paid.
- Ruby, 24/07/2023 14:39, Travelled with Friend/s
Hi Ruby, thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for this ship and throughout the season in general. We do understand it is very hot in Croatia during the summer, especially when you joined up which can make it difficult to sleep. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. As feedback is very important to us, I will be sure to pass your comments onto the relevant teams. Thank you for joining us.
Same bedding and towels for the entire week. Horrible smell in bathrooms. Tasks appeared to be too difficult for crew members, e.g my friend reached out to staff after collision with a sea urchin and they bluntly suggested to pee on it. They should’ve looked at it, tried to assist, help make a doctors appointment, discuss possible options. Rafting excursion was cancelled, no one was advised. Staff expected a tip despite average service and when being tipped there was no appreciation demonstrated, no ‘thank you’, but a careful eye was watching the amount tipped. Our boat leader didn’t make an effort to hype everyone up, it resulted in a mellow experience unlike what was advertised and expected when travelling with the navigator cruise. The itinerary suggests that there should be a group dinner followed by cocktails on our final night, but after money was collected earlier in the day, all staff were unreachable. No one organised a group dinner and our group felt disassembled.
- Anonymous, 24/07/2023 09:11, Travelled with Friend/s
Thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for your ship throughout the season in general. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. As you have provided your review anonymously I am unable to check if you have raised any of the issues mentioned in your review with your representative onboard. I have however checked with our Operations Manager and no issue has been raised with him on your departure which is an action required if you are unhappy with the actions of your representative and their service. We do thank you for your feedback and thank you for joining us.
Our tour guide was not involved in the group at all. He did nothing to combine the different groups and so as a solo traveling it was unenjoyable. I feel as though he did the bare minimum, but didn’t even give adequate information. For example, when we went on the buggies there was a 30 mins break where we could have gone swimming but he didn’t mention this to us. So, the whole group missed out and were extremely hot. He never went out of his way to communicate much at all
- Sarah , 24/07/2023 03:29, Travelled Solo
Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.
I enjoyed the Sail Croatia experience, however, do feel that it can be very much luck of the draw when it comes to other boat personnel, which is such a crucial aspect of the week. When there are multiple large groups on each vessel, it can be hard to really get groups interacting all together, especially for solos. The other issue can be around age disparity. Perhaps more transparency over the booking arrangements of each boat could help this.
- Edward, 11/07/2023 14:52, Travelled Solo
Hi Edward, thank you for taking the time to review your Navigator cruise with us this season - it was a pleasure to have you on board. We're very happy reading that you enjoyed your Sail Croatia experience, this is great. With regards to your feedback on fellow travellers, I will be sure to pass this onto the relevant teams. All of our Navigator cruises are open to guests aged between 18 and 39 years old, so the age range is quite wide and our Reps work hard to create a good group dynamic that everyone on board can enjoy. I can see you had other solo guests on your cruise, which is always nice to see. We hope to see you join us again! Thank you.
The advertising for Sail Croatia isn't clear because the Navigator cruise is marketed for ages 18-39 but this blog post from the official website says the cruise is perfect for people under 30: https://www.sail-croatia.com/set-sail/which-ship-type-is-right-for-me-a-navigator-guide Also got food poisoning from the boat so I had to miss an activity I wanted to go to although some activities were overpriced for what they were. For example, the buggying in Korcula cost 60 euros but involved a half an hour break where you just sat around doing nothing. The ziplining involved driving back the way you had just come by boat for 40-60 minutes and then having to wait to be driven all the way back afterwards so it takes up a lot of unnecessary time. Also the bike riding in Mljet is just a bike hire, literally no helmet or anything else so this was expensive for what it was too. On the first day the check in ended up being later (after 12 pm) and we missed the first day swim stop. Refund me.
- Anonymous, 10/07/2023 06:33, Travelled Solo
Thank you for sharing your feedback regarding your Sail Croatia experience. Regarding the age range on board we appreciate you bringing it to our attention. We have the correct age noted on our Navigator pages and will update the link provided. The activities offered are a highlight for many guests and we understand the frustration when activities do not meet expectations. Your feedback regarding the pricing has been noted, and we will pass it on to the appropriate department. In regards to food poisoning, upon checking our internal records I can see on the 3rd July you had notified the onboard representative that you were unwell the night before. The onboard representative assisted immediately and no further issues were reported hereafter. There were also no incidences relating to food poisoning onboard. Regarding the check-in time, we aim for a check-in from 10:30am. Any delays in the process will be communicated to our guests. Thank you for sharing your concerns, and we value your input. If you have any further questions or require additional assistance, please feel free to reach out to us.
The whole system was set in place to take money off people, the day trips were more expensive with the boat then they were if you organised it for yourself! The drinks were too expensive, the captain didn’t allow anything to be brought in the boat. Air con was not included and when paid for it didn’t work properly 75% of the time, we missed the best parts of Croatia and weren’t told about them because the day trips weren’t informative about anything! I would never recommend doing sails to anyone. I was disappointed with everything to do with the trip except our lovely crew member, Ioana! She was the only good thing to come out of the trip, she needs a raise! The food was good.
- Jack, 05/07/2023 10:58, Travelled with Friend/s
Hi Jack, thank you for sharing your feedback with us regarding your recent Sail Croatia - Hideout Cruise. I will be sure to pass your comments and kind words regarding Ioana onto the team, she will be so pleased to hear this, so thank you for your kind words here. It is wonderful to also read you were happy with the food served on board. We are disappointed to hear that your experience did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure, and we have received 5 Stars across both of our ships that departed on the Hideout Cruise. Our Standard and Ensuite ships have fans inside the cabins for additional ventilation and are more suited to the budget conscious traveller. For guests that prefer air-conditioning, our Premier ships are guaranteed to have AC in all cabins. The differences in ship categories are available on our website prior to booking with us. We have a comprehensive process in place to address any issues that may arise during your time onboard the cruise - this is provided via your pre-departure information and reiterated in the Welcome Speech. Our representatives are there to assist you with any concerns or challenges you may encounter. However, if you feel that your issue was not adequately resolved, we encourage you to escalate it to our Operations Manager and/or Managing Director. They will ensure that your concerns are thoroughly addressed and appropriate actions are taken. Thank you, Cayley.
As a solo traveller, this experience was very disappointing and I regret my decision to travel with Sail Croatia. There were so few solo travelers and zero effort from anyone to integrate us into the group, so I spent a very lonely week on board.
- Sarah, 28/06/2023 07:14, Travelled Solo
Hi Sarah and thank you for your review. I have checked the details, and your boat had a well-balanced mix of travellers onboard, including 8 solo travellers. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. I have checked your feedback also, and we are pleased to know that you rated us 4-5 stars in other areas and would still recommend us, thank you. We do hope to have you join us again in the future.
The bar service needs changing, I was charged for drinks that I know I didnt not consume. There were extra soft drinks and cocktails on my bill that I simply never ordered. The bar staff refused to returnn my passport unless I paid the bill, and could not explain these extra drinks which totalled to an extra 100 euro than what I actually ordered. Dissapointing way to end a fun week.
- Benjamin, 26/06/2023 10:31, Travelled with Friend/s
Hi Benjamin, Thank you for taking the time to write your review. It is fantastic to hear you had a fun week onboard! Regarding transparency, we strive to ensure accurate and transparent billing for all our guests. You are welcome to ask for a daily tally of your bar tab to be able to keep track of what was consumed during the cruise. It is easy to lose track of these as the week goes on so it is always good to check daily. We do appreciate your feedback and any suggestions are always welcome as we are always looking to make improvements. Please rest assured your feedback has been passed on to the relevant departments. Thank you again and we do hope to see you with us again!
The website, advertising and itinerary were super different to the experience I had. There was no pirate party or Rave cave. We were unable to go onto the other sail croatia boats at swim stops or at pres. Very dissatisfied and disappointed with the false advertising of events, we wernt notified that they didn’t exist or wernt even happing until day of! The only good thing on the boat was the food.
- Anonymous, 19/06/2023 14:44, Travelled with Friend/s
Hi there! Thank you for taking the time to write your review and share your experience with us. Your positive comments regarding the food is lovely to read and we are so pleased you enjoyed the meals served by our team on board. Your feedback is important to us, so the points you have mentioned will be communicated with the relevant departments. Due to health and safety reasons, it is not permitted for guests to freely socialise between boats at swim stops. Once docked in harbours, or off the ships, guests of course can socialise with lots of different travellers from other boats. The Pirate Party is no longer part of our itineraries and as per our website, this has been replaced with our Blue & White Party in Makarska.
Paniers on bikes, better quality food and choices, better communications
- Glenn , 26/09/2022 02:25, Travelled with Friend/s
Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.
Poor customer service from day one. Food was uneatable, bar closed during happy hour, staff unapproachable, asked multiple times for toilet paper and clean towels, staff complaints of fatigue, poor engagement to everyone
- Amy, 15/09/2022 12:10, Travelled with Friend/s
Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you
I m vegetarian and I had a constant monotonous and unhealthy diet of eggs and cheese at each meal of the day. No vegetables, all cheap and badly cooked. To be fair. The ship crew were fine. The guides adequate. The hikes were not interesting bar one trip to a national part. Just uphill to a viewpoint. Every viewpoint and trail looked the same. The other guests were a good and lively bunch. Many felt the same but there was group pressure to say how great everything was.
- Eve, 05/09/2022 06:00, Travelled Solo
Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you
- facilities on the boat were well below par. - representative did not get involved with the clientele on the boat - ratio of boys : girls was absolutely out of balance. Will not be recommending this , very unfortunate
- Charlie, 27/07/2022 05:41, Travelled with Friend/s
Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.
Everything
- Naci , 14/07/2022 14:36, Travelled with Friend/s
The boat we booked wasnt the same as the online pictures, Every activity we did had a cost, my mates room had no sheets or blankets or towls and took them four days of asking repeatedly to get them. our host knew very little about anything and put in no effort what soever to help us out when we had questions or needed advice
- Matt, 13/07/2022 07:41, Travelled with Friend/s
Hi Matt, thank you for your review. We hope you enjoyed your time in Croatia overall. We have a variety of Premier ships and each is unique in style, however will include; air-conditioning, ensuite and larger cabins. All our cabins include bedding and a shower towel for your use. Upon checking our reports, I can confirm that this wasn't raised with your Onboard Representative. Having a look at the feedback provided for your Onboard Rep/Host, they had received all 4-5 star ratings, which includes; destination, organisation and friendliness. We are sorry to hear you were disappointed here. Thank you again for your review Matt.
Breakfast - always a limited time of an hour and if you wanted a sleepin you then missed breakfast, if you weren't going on an excursion you still had to get up extra early to get breakfast. Had to ask for butter and jam every day as there was none laid on table. Breakfast and lunch were very poor on the first few day until many people complained - Breakfast was greatly improved but not so much the lunch. Lunch could be simplified with mixed salads and cold meats, Lighter meals not so much three course.The food took a long time to be served in between courses. Swim stops were not fantastic as we have had before. It just felt like the crew were in automatic mode without great thought to what they were doing. This was a trip I have enjoyed immensely in the past and have raved about to many people who have also then taken the trip. We paid a lot more this year but seem to have gotten less. So disappointed.
- Nicky, 11/07/2022 08:26, Travelled with Friend/s
Hi there and thank you for your review. We hope you were able to enjoy Croatia whilst you were there and immerse yourself in the beautiful country and culture. We are sorry to hear of your disappointment with some aspects of your cruise. Breakfasts are offered to all guests and the opening times are advised by the Onboard Representative. The chef will always provide more breakfast options upon request. The chef aims to provide fresh meals using local produce, they operate out of a small kitchen and we understand that not all meals are to everyone's taste. We appreciate your comments here and these will be passed on. Lookng at the meal feedback for your week onboard, the average rating was 4 stars. We are sorry to hear you didn't enjoy the swim stops like you had in the past, our captain aims to provide a good balance between land vs sea, mooring up into secluded bays for all guests to enjoy. We do hope that the issues experience didn't detract from your overall enjoyment, as this is certainly not a reflection of the high standards we expect week after week. We hope that you join us again in the future and we thank you again for your review.
The tour was incredibly poorly organised. The company completely fail to train their staff in how to deal with any form of issue outside of the schedule. This included no solution to cancelled trips, no ability to deal with onboard conflicts and issues, and making consistent promises that were not delivered. I did a Topdeck tour at half the price 3 years ago, and I would suggest it is a much better option than this. Sail Croatia failed on every front. The only exception to this was the crew and captain, who made the tour more tolerable.
- Dominic, 06/06/2022 05:24, Travelled with Friend/s
Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.
PROS: The biking and scenery was wonderful. The cook did a nice job specifically with the lunches we had on board. NEUTRAL: As advertised the berths were very small. CONS: There was no WIFI in the lower berths.The crew smoked everywhere on the boat, so you were subjected to secondhand smoke. We had two bike accidents and there was limited access to medical attention. The lack of medical attention is not the fault of Sail Croatia, but it would be good to have this known. The crew should be asked to wear Sail Croatia shirts. On one day a crew member was wearing an offensive T-shirt.Unless you were the first in line for breakfast there was never enough breakfast cereal, coffee or yogurt. And, the crew member responsible for setting out breakfast food did not see it as his job to replenish any of the items.Last, Sail Croatia does their employees a disservice by not giving travelers some idea on the customary range for tipping.
- Karla, 09/10/2019 08:04, Travelled with Friend/s
Hi Karla, Thanks for taking the time to submit your review. We are really pleased to hear you enjoyed the cycling aspect of the cruise, the beautiful locations and the meals served. I just wanted to clarify a few points raised in your review; WIFI is subject to download limits and coverage. On all our ships there are designated smoking areas, we thank you for making us aware of your experience here and we will be looking into this further. All our ships are equipped with medical supplies and means to get to the nearest hospital if required. We thank you for your suggestion regarding the uniform - this has been passed on to the Operations Manager. Breakfast times are displayed on the board and advised by your representative, upon request, the crew can of course provide you with additional servings. We are sorry to hear the service was not up to standard and we will certainly be highlighting this to the captain for future improvements. Tipping is optional on all our ships and completely at your discretion. We do hope that you enjoyed your time in Croatia and hope that these issues didn't detract from your overall experience.
I came on Sail Croatia alone which was fine since I met tons of nice new friends on the cruise. My issue was with our guide. He was very unenthusiastic the whole time, made sexist comments, and generally made me feel uncomfortable as a solo passenger by making rude comments. I have good things to say about the boat, the captain, and his crew as the boat was always in good condition, and we safely got everywhere we were going, however the bartender was another story. Although he freepoured the drinks, he was unpredictible in his attitude, sometimes being happy and friendly, and sometimes getting angry with passengers for ordering certain drinks or ordering lots of drinks. This made me feel uncomfortable going to the bar to order drinks. Finally, since the whole crew was male and our guide was male, I felt disadvantaged on the boat as a solo woman, since they were all more friendly with the male passengers. Overall, a more friendly, enthusiastic guide would have improved my experience.
- Anonymous, 07/10/2019 14:03, Travelled Solo
Hi there and thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers and found the captain and crew helpful, and boat to be in good condition, thank you. I can see that we had 20 females and 16 males onboard your cruise, with 5 solo travellers. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise. We are disappointed to read your comments regarding the guide and bartender. We have passed these comments on to the appropriate departments to provide further support and training where required. We are sorry to hear you felt uncomfortable, we encourage guests to notify our Operations Manager for any issues that may arise onboard so that we can resolve them immediately. We hope that overall, you enjoyed most aspects of your cruise and Croatia as a whole. Thank you.
- boat cabins were very damp/musty and particularly the bathrooms smelled very moldy. It made it very unpleasant to be in there, and contributed to a number of us getting sick - the hikes and timelines felt very disorganized with locations changing and guides seeming to not know the route at multiple locations. There was often confusion with timelines where it would be stated different to what was posted or it would change last minute resulting in the need to scramble on or off the boat. - there was no contingency plan or second hike in the case that we were stuck somewhere multiple days or if there was an interest in a different level of hike intensity.
- Anonymous, 16/09/2019 11:36, Travelled with Friend/s
Hi there and thank you for your review. Upon checking the onboard feedback submitted, we are pleased to see you rated the crew 5 stars, the onboard meals 4 stars and the boat in general 4 stars, thank you. We are sorry to hear of your cabin issues. I have checked our internal records and cannot see that these issues were reported to our onboard rep. Had these issues been raised, we would have resolved them with urgency. We understand that due to strong winds the ship was unable to depart Vis, so for the safety and wellbeing of all guests, the captain decided to remain in Vis where you rep organised a museum visit and wine tasting excursion. We hope that the issues onboard didn't detract from your overall experience onboard and in Croatia as a whole. Thank you again for all your comments.
There are areas that need to be improved before I can recommend sailing with Sail Croatia. The cabins weren't very clean. When we checked in, there was hair on the bathroom floor. I also dropped my book under the bed and upon retrieving it found an old condom wrapper on the floor. The lack of proper ventilation in the cabins has led to mold starting to grow. By the end of the week, our entire group was sick from sleeping in the cabins. The entire week was poorly organized. Each day it seemed like the crew was making up the schedule as they went. We understood that weather can be a factor, however there were no contingency plans if the weather was poor. The hikes were also poorly organized. The guide had no idea how to manage the varying abilities of passengers. A couple of times he got lost because he had only done the hike one time before. He kept saying well now I'll know for next time.
- Anonymous, 16/09/2019 08:06, Travelled with Friend/s
Hi there and thank you for your review. We really appreciate all your comments and suggestions for improvements. All our ships are thoroughly cleaned prior to the arrival of new guests, so we are sorry to read of your disappointment with the cleanliness. I have checked our internal records, and cannot see any reports of this to our crew. This would have been rectified immediately upon notifying our onboard rep. However, I have highlighted this to the Operations Manager, thank you. We understand that there was a schedule change due to strong winds, and the alternative option was to go back to Vis where museum visit and wine tasting was organised for you. We appreciate your comments on the guide, he has received 4-5 star ratings for this departure so we are disappointed to read your comments and these will be passed on to our Operations Manager for training and quality purposes. Upon checking the onboard feedback you submitted, we are happy to know you enjoyed the lunches and found the crew to be a welcomed inclusion. Thank you again for all your comments, this is appreciated.
I find it deceiving that you call it "sail" croatia and they aren't sail boats. We were directed to only the main tourist spots, where nothing was original and everything was overpriced. Each night was clubbing or nothing, and there was never a recommended cool laid back wine night or beer spot or cafe. The crew was great and our guide was awesome... but I think this tour company needs to market themselves more accurately and honestly. Ultimately, it was a disappointment for me and travel time could have been better spent.
- Andrea, 09/09/2019 02:08, Travelled with Friend/s
Hi there, thank you for your review and for joining us this season in Croatia. I am sorry to hear you were disappointed with some points of the tour. Our company name is Sail Croatia and we do offer multiple different options to our clients along the Adriatic coast line. We have our Under 39 Yacht Tours on sailing boats, cruises on small motor cruises and also Private Yacht Tours, also on sailing boats. Our website does clearly show the vessels used for each option and on our Navigator cruise page also gives you more information on our Standard ships which is what you booked with us. Thank you for your feedback here and I do hope this did not deter you from having a great time in Croatia. Thank you for joining us.
Overall the boat was good on the marija magdalena. There was no ac so it was impossible to sleep and could be purchased but only if 12 out of the 18 people on the boat agreed to pay. The downside was there was also no freedom during our stops in the towns. Our rep planned 5 of our 7 dinners with many of the food being disapointing. When we requested to do our own thing and meet at the boat for "happy hour" we were made to feel guilty about not going along with what he had planned. I understamd that he eats for free or makes comission by taking us as a large group to these meals which we shouldnt be forced to do as they are not included in the price of the sail. Our rep also spent most nights drinking and on the morning of our departure was too hungover to get up and awnser questions we had that morning which almost resulted in me missing my flight. The only good things were the food on the boat prepared by the cook, which were included in the price and the swim spots.
- Em, 02/09/2019 21:23, Travelled with Friend/s
Thank you for taking the time to provide us with this feedback. I am pleased to read overall you did like your ship Marija Magdelena - one of our Ensuite ships. As per our website our Ensuite ships do not have air-conditioning in the cabins included, however our Premier ships do. If you would like air-conditioning we advise booking a Premier ship. Your Representative will provide you with recommendations in each location, however it is entirely up to you how you spend your time in Croatia. You're welcome to eat where you'd like in the evenings. I will however pass this feedback onto our Operations Manager, thank you. I hope this did not deter you from having a great time in Croatia. Thank you for joining us.
More thought taken into who should be in the groups. Our boat consisted of 4 groups of people. One group of 15 boys from Sydney who we never saw come out of there rooms, a group of 7 from Sydney and only 2 groups of 2. Of that 85% male and everyone was Australian. Couldn’t do many of the group activities because the 2 major groups didn’t want to participate. Whilst everyone was nice, when you have such big groups of prexisting friends it doesn’t create a social atmosphere because people get comfortable in the groups. We also got hyped up for certain nights only to be disappointed, we went to a foam party which had no foam and also nobody else in the club but on that island we found out the next day other travels were taken to clubs that were busy and had great atmosphere’s. We had a change of host in the second day who arrived on the 3rd day. He was better but up until that we had no direction what to expect or what we were doing. I could keep going but not enough letters remaining!
- George, 14/08/2019 19:01, Travelled with Friend/s
Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.
Was not happy with my sail. I was the oldest on my boat I was solo also which is fine. But the oldest boy was 21. Majority were 18-20 year olds. I made friends on another boat Vosica. I wish I was on that boat. Was a bigger boat with people my age doing the same route. Was very dissapointed a shame you couldn’t have put other solo travellers of similar age on the same boat.
- Isabella , 13/08/2019 13:09, Travelled Solo
Thank you for your review. We try to get a good mix on all our boats, taking into consideration a number of factors such as; age, nationality, gender as well as solo travellers, groups and couples to name a few. Having a look at who booked on your boat, we had 6 travellers of similar ages to you. In saying this our travellers are within the 18-35 years age range, the makeup of each boat heavily relys on who has booked. We hope that this didn't detract from your overall experience in Croatia as a whole.
Before booking my tour I asked to be put in a boat with solo travellers, as I myself was travelling solo and they said it would not be a problem. To my surprise I got put in a boat with couples and and people who knew each other. Careful going on the smaller boat because you might be stuck with people who are close and will be hard to make friends.
- Fatah, 02/08/2019 09:11, Travelled Solo
Hi there. Many thanks for your review. I'm sorry to hear of your disappointment of the tour. I have looked through previous correspondence and can see you were advised we only had availability on our Under 35s Yacht Tours for your requested departure date, so we did not have any other options available for you at the time, I'm afraid. Our Under 35s Yacht Tours consist of a group of usually 6 to 8 yachts sleeping 8 passengers on each sailing together in a flotilla, so it usually a very social experience. I checked and can see your departure had 47 guests across 6 yachts to enjoy the social experience on board. Thank you for joining us this season :)
This product is advertised as a party cruise however our cruise manager was barely seen, we had noise curfews of 10pm in place every night, activities were restricted and also too many people on activities if you do decide to go on them. Barely any communication from cruise manager and boat staff e.g. change of docking location ending in 20km journey to town and not to mention docking at a terrible dock for 2 nights. Very disappointed in Sail Croatia, the only thing that made this Sail good was that we were with 20 of our friends on the cruise. I felt sorry for the people on the cruise who were solo or couple travellers because of the lack of organisation. Definitely wouldn't recommend.
- Milly, 23/07/2019 07:22, Travelled with Friend/s
Thank you for your review. Just a few points I wish to highlight for anyone thinking of joining our cruises, our cruise manager's are available 24/7 and are available to provide you with all the information and assistance you require. We do have strict noise curfews in place which varies from port to port and is outlined in our Ship Rules via your pre-departure information. For the safety of all guests, the captain decided that it was best to dock in Stari Grad (on Hvar Island) for the 2 nights due to severe storm announcements. I understand your cruise manager had organised transfers to and from Hvar. We are really pleased that you enjoyed the company of your fellow travellers and upon checking our feedback for your departure, we are also happy to see that some of the other travellers in your group enjoyed their cruise experience. Thank you again for your review.
The boat needs to be a higher standard the accommodation and food were disappointing. The staff need to recognize that they cyclist were of differing ability, working to the lowest was very frustrating for experienced cyclists. Communication is key and often we were confused about itineraries and routes.
- Sue, 07/06/2019 08:41, Travelled with Friend/s
Thank you for providing us with a review. I can see that you had booked a cabin on our Ensuite ship as we had no availability on our higher category ship - Premier. We have a guide and a representative travelling with our cycle guests daily, one at the front and one at the back. We feel that this allows for flexibility and to ensure that all fitness levels are catered for. Those of a higher fitness level are more than welcome to stick with our guide at the front. Daily scheduling is outlined by the representative each day, as this will provide you with all the information required before taking off on your cycle journey. We hope that you were able to enjoy other aspects of the cruise and we thank you again.
A lot of things weren't yet open as we went at the start of summer but there were no alternative plans and we weren't notified until the actual day - the cave bar was a big loss! There was nothing planned for the bad weather, it basically rained for the full week so swim stops, kayaking etc was not possible but we weren't given any alternative activities. 18-35 is too wide of an age gap. A 25-35 boat option would work well. The food was far too salty and the vegetarian options at times were poor- we seemed to just get grilled vegetables in replace for all of the meat at every meal! There were no snacks available on board which if you didn't enjoy lunch, aren't able to bring food on board and are somewhere in the middle of the sea can be quite frustrating!
- Susan, 03/06/2019 09:39, Travelled with Friend/s
Thank you for your review. We understand that there were adverse weather conditions at the time of your cruise which is unavoidable and very unfortunate. Alternative solutions were offered however, as the weather effected the most part of the week, our Rep did everything possible to ensure everyone was enjoying themselves as much as possible. Snacks is something that we may look into for future seasons, we thank you for your comments here. We are sorry to hear about the meal options provided, our chefs try to cater to a wide range of tastes but at times, this is not possible - your comments will be passed on to the appropriate team. Thanks again!
Cycling was great : quality of the accommodation and food was very poor: company and staff were great fun
- Lesley, 28/05/2019 06:44, Travelled with Friend/s
Thank you for your review. We are pleased to hear you enjoyed the cycling aspect of the cruise and found the company and staff were great fun! We appreciate your comments on the accommodation and food, and this will be passed on to the appropriate departments. Thank you again!
Went on the Navigator North trip with the Tarin boat. We had no overnight power for 2-3 days when docked in port, therefore our fans in the room did not work in the intense heat, People resorted to sleeping on the roof as the cabins were unbearably hot. We also couldn't charge our mobile phones in order to take pictures the next day, set alarms, etc. Our water dispenser was taken off the boat a day before the cruise ended because the boat was going to be used by another company the following day. The whole boat vibrated when moving, making sleep in the morning extremely difficult. Eggs were not provided for breakfast every day. In fact the were on a random scheduled according to how the chef felt. One day I woke up for breakfast only to be told the eggs had already finished.. The next day I woke up earlier and was told eggs were only made every second day and not daily. On the plus side we did visit some pretty cool places and met some amazing people. Tarin and Ivanna were great!
- Anonymous, 18/09/2018 01:55, Travelled Solo
Thank you for taking the time to provide us with your review! It is great to hear you that you enjoyed the destinations visited on your Navigator Cruise, and that your Tour Manager and the crew onboard Tarin ensured you had a great week onboard. Cooked breakfast isn’t provided on our Navigator cruises as an inclusion and we are very pleased to hear you had enjoyed a hot breakfast on certain days throughout the week. I have checked our internal reporting system and unfortunately I was unable to find any reports of feedback referencing the fans and water dispenser onboard. Had your onboard Tour Manager been made aware of your concerns, we would have been more than happy to resolve these issues whilst you were on the cruise. Thank you again for your feedback, as only through this feedback, can we improve our products and services.
Revamp the itinerary to exclude Korcula to enable walks to take place in the mornings not in the heat of the day after a hearty 3 course lunch (delicious as it was with such a variety prepared by Renata in her tiny kitchen!) Some of the walks very challenging. Miranda and Tea were excellent hosts, friendly, smiley, informative - a credit to Sail Croatia. They work so hard on a punishing schedule. The captain and "sailors" looked after us well, as did Angie supplying copious glasses of cold beer and chilled wine! Cabins were adequate with the bonus of air conditioning - something we hadn't expected. The towels had seen better days but were replaced on request, but surprised they were not changed during the course of the week.. The boat itself was kept exceptionally clean (Marija Magdalena), spacious, just 19 of us on board. Upper deck with deck chairs and large table and chairs with sun shaded areas. Lower deck where breakfast (again excellent) and lunch taken provided shade.
- Kathy, 17/09/2018 09:35, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Feedback is extremely important to us, as it helps us to improve our products and services. I have passed your comments to our Operations Manager, who will address the points raised with the appropriate parties directly to see where improvements can be made. It is great to hear you have enjoyed the food, the accommodation provided and that you were well looked after by our whole team. We hope to see you with us again soon!
Wouldn’t recommend for people over 27, sailing croatia team did not keep in mind that we are 30 and putting us with a group that was 22 and younger .... big age difference.
- Olivia, 10/07/2018 19:20, Travelled with Friend/s
Thank you for taking the time to provide us with your review! Our Navigator cruises are aimed at travellers aged 18 to 35 years old. The ages of travellers on board are dependant on the bookings we receive on any given departure, but will be in said age bracket. We do hope to see you with us again!
Overall the cruise was good!! The boat looked the oldest and most run down compared to others and other companies next to us with tiny bunks and had about 10 deckchairs that were falling apart for 30 plus people. I even emailed before hand to try and secure a decent vessel but was told it's basically a lucky dip. Won't recommend sail Croatia.
- Tyson, 19/09/2016 07:02, Travelled with Friend/s
Hi, thank you for taking the time to provide feedback on your Navigator cruise. We are proud of all the ships in our fleet and work hard to ensure that all ships in each category maintain a similar standard, so I am sorry to read that you were not happy with the Standard ship you had booked. Each ship is unique in style with some modern in style and others a more rustic style. Not all ships can provide deck chairs for all passengers due to the space on the main deck. However, we will be looking into the quality of the deck chairs for future cruises. We do have a range of ship types available, and our Premier ships are much more spacious in comparison to our Standard ships as there is limited cabin space on this ship type. Thank you again for your review.
The communication to passengers of last minute changes to the itinerary. Changes were for the worst and not for the better. Some examples of our experience were; docking boat at the same port on consecutive nights & not being able to dock in Hvar. Hvar being a highlight. Not having the opportunity to visit the Blue Caves (aparently due to bad weather & poor choice in schedule change as we had 2 days in the area). It just so happens the same occurred to friends of ours on a previous Sail Croatia cruise. We had a tour leader who was un-enthusiastic most of the time and provided misguided advice at ports, The activities were over priced and not value for money.
- Lisa , 04/09/2016 11:50, Travelled with Friend/s
Thank you for taking the time to provide feedback. I am sorry to hear that you felt the communication to passengers regarding itinerary changes wasn't clear. On some occasions the Captain may change the itinerary due to weather and does this for the safety of passengers. Whilst at the time of docking the weather may seem perfect, this can in fact change drastically within a few hours and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. Customer service is very important to us here at Sail Croatia, and we want to ensure passengers have a positive experience whilst on their cruise, your comments about your Sail Croatia Representative have been passed on to our Operations Manager for further training in this area. We pride ourselves on supporting local businesses and work with local suppliers to provide excursions for our guests that cater to all budgets, we also have the excursion prices listed on our website to help with budgeting prior to the cruise. Thank you again for your review.
This tour is definitely suited to people who just want to party. I didn't know a lot about Sail Croatia before I went on this tour so I was surprised that it was just all Aussie's and Kiwi's. The food was pretty terrible. We had to skip 2 islands because of the weather. I didn't like how we had multiple tour managers, it would have been nice to have one for the entire trip. But apart from that I met a lot of cool people and got to see the spectacular islands.
- Carla, 15/08/2016 19:39, Travelled Solo
Hi there, thank you for your review. It is great to hear you met a lot of cool people and enjoyed the islands. Our Navigator cruises are designed for 18-35 year olds looking to socialise with more of a party-type atmosphere. We try our best to ensure our website is clear to guests about the experience of each cruise, and we are happy to assist if anyone is unsure of which cruise to choose. We also have an online cruise assessment which you can use to find out which cruise is best suited to you. Our cruises are very popular with New Zealanders and Australians as well as various different countries, and where possible we do try to ensure an even mix of travellers onboard our boats taking into consideration ages, nationalities and genders, however this heavily depends no who has booked. Your comments about food will be looked into so we can improve this for the future. With regards to you having multiple Sail Croatia Representatives, this is something that we are currently assessing.
Over all it was good. However, receiving an email that you have been put into a double room the afternoon before departure was a really big downside. I booked 4 months in advance and somehow that was still not enough time to put us in a twin single room. Upon receiving the email I immediately asked if it were possible to change to a twin single room. I received a reply and told it was not possible due to ship configuration. At the time I thought fair enough, we must have booked last hence why we've been put in this situation. Once we were on the ship, and got to know the others on board we saw some of their rooms. The twin single rooms were so much more convenient and I dare say spacious! Now I was annoyed. The icing on the cake was finding out that people who had booked several months after us were not put in the predicament that was forced upon us. In the future, don't email customers last minute to inform them they HAVE TO share a double bed!! Kind regards, Deni
- Deni, 14/08/2016 07:32, Travelled with Friend/s
Thank you for your feedback, it's great to hear you had a good time overall. We confirm the ship name 1 week prior to departure, and shortly after we finalise the cabin allocation - we try and ensure this is done as soon as possible however may only be possible a couple of days before departure to accommodate any last minute bookings and changes we may receive. On some occasions it isn't always possible to accommodate passengers with their requested bedding arrangements due to the nature of bookings and the configuration of cabins as each boat is unique in style. However, we do understand your points raised and are looking at improving our system here for next season. We do hope that this didn't detract too much from your time in Croatia and hope you enjoyed your cruise overall. Thank you again for your review.