1. The wifi should work better. 2. For the price of the trip, I expected that we would have access to a good coffee machine 24/7. The urns provided were not satisfactory. 3. The excursions were overpriced. 4. The “included” tour of Dubrovnik should have included a bus to take passengers to the old town. 5. There should be enough treats during the coffee and tea hour (11-12) so everyone has a chance to get a snack. 6. The staff were friendly. 7. The boat was well kept. 8. Our rooms were kept clean. 9. The price of wine (bottles and glasses) were overpriced. 10. The captain’s dinner was very nice. It would have been better if wine was included.
- Anonymous, 09/10/2024 18:36, Travelled with Family
Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.
The food. No need for a 3 course meal at lunchtime. How about a salad type buffet. Anyway, the quality of the food left much to be desired(too stodgy. Breakfast hot food wasn’t kept warm Cabin was good, especially the shower No swimming spots as advertised Sail Croatia staff excellent, crew not so Bicycling very good. Excellent concept
- Anonymous, 07/10/2024 08:25, Travelled in a Couple
Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!
Swim stops were cancelled due to weather without consulting passengers. Some activities were cancelled either because of equipment malfunction. A better hostess would be good.
- Malcolm , 07/10/2024 06:54, Travelled with Family
Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.
The whole schedule felt very rushed. Once we reached each island we invariably had very little time to enjoy the destination of our cycle ride - which at times was quite arduous especially for those without e-bikes - before returning to the boat for lunch. The food provided was generally poor with limited fruit available at breakfast and no means of keeping the hot food hot for anyone who didn’t arrive at breakfast promptly at the start. The three course meal served at lunchtime with a hot main seemed totally inappropriate when a more relaxed cold buffet would have been preferred by most on board. Sometimes we were given no time to explore particular port as we had to cycle to the other side of the island to meet the boat in time for lunch and there were no impromptu swim stops off the boat as shown in your videos. On the whole I did really enjoy the week - the crew and guides were excellent although a little more flexibility from the captain would have been appreciated.
- Deborah, 30/09/2024 15:33, Travelled in a Couple
Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.
Breakfast hours to be extended with better coffee, too weak! Shouldn’t have to purchase at ar to get good coffee. Overall the food needs improvement, meat was overcooked & repetitive. Also need to provide water in the cabins to be readily available especially through the night. Cabins could use updating, get rid of carpeting. Also replace lumpy pillows & improve mattress. Also provide snacks outside of meal hours or to purchase at bar. Lastly Captain’s dinner is nice idea but the entertainment overtook everything & too long, people couldn’t socialize as a result of being too loud. Our cruise Director & staff were good to us
- Erin & John, 29/09/2024 18:29, Travelled in a Couple
The cabins were cold and the first nigt on board the boat we could hardly sleep due to the chill in the cabin. We could not control the tempreture in the cabin. The cabin had lower standard than we expected. The food served on board was not good.Breakfast was good but lunch and grill could have been better.. I had the feeling during the trip that we were alwayes in a hurry. and the cykling tours not relaxed.Not much time for fotos or to observe the scenery etc. Nevertheless we enjoyed the trip.The staff was friendly and helpful at all times.
- Pall, 26/09/2024 17:53, Travelled with Family
Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.
The trip exceeded my expectations in some respects - we had the most wonderful crew who went out of their way to navigate around bad weather to ensure we could continue to cycle. They went beyond their call of duty. The aspects I believe could have been better in particular, is the food. The offering is tremendous in quantity but lacks sophistication and creativity. I was looking forward to having a Mediterranean experience but if fell short. Why serve mostly apples and bananas when figs and grapes were in season and readily available. The coffee machine was not working, and no cappuccinos was on offer but rather just brewed coffee. I trust that effort in this area could go a long way to improve the overall experience. All in all, it was an enjoyable trip in a wonderful country with exquisite crew members.
- Anonymous, 25/09/2024 13:02, Travelled in a Couple
Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.
The so called premier ship was nothing like, much smaller than expected, the cabins were small and several needed attention. However the Captain and crew were very good at their job with boat and passenger safety spot on. They were all very friendly and helpful, with the male crew having to man handle over 30 bikes on and off the boat at every port, well done them. The cycle tours were rather disappointing as there were over 30 cyclist of varying ability, the front runners would be way ahead leaving the slower ones way behind. Not enough stops to enjoy the wonderful scenery and a chance for photos, ☹️ 25.00€, in cash, per person to enter the Mljet National Park, bit steep to cycle around the lakes, no stops to enjoy! Cycle guides would stop and give a little talk about the history of which ever island we were on. The food on the boat was OK but far too much at lunch time, so lots of waste, shame. The weather was not the best but that is not a fault! ⛈️ It was an experience for sure!
- Cymraes, 22/09/2024 13:23, Travelled in a Couple
Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.
Sail Croatia needs a boat dedicated to solo only travellers. My experience was fun and thoroughly enjoyed it although it was somewhat difficult to socialize with others as they were glued to their friend until roughly day 5 where everyone started to branch out and really connect as a group.
- Anonymous, 11/09/2024 12:41, Travelled Solo
For the price that you pay which is quite exorbitant I don’t think this experience lives up to the cost or the hype. While the crew and the staff on board as well as the guide are absolutely lovely and the service was great the boat is old, creaky and smelly.. The air-conditioning barely worked and people complained non-stop about the Aircon not working. There were no fans even on deck which are desperately needed to combat the unbearable European summer heat. Unfortunately it did not live up to the expectations and certainly not to the reviews I’ve seen on site. The boats need full renovations and need to be fully updated in order for them to be able to get a higher rating.
- Anonymous, 25/08/2024 14:46, Travelled Solo
Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.
Booking system, we booked 6 mths in advanced, requested an above cabin but was told none available, several passengers got above cabin and only booked weeks in advance. Also check the actual names on the booking, we were husband and wife, they thought 2 females so got single beds! Food - very basic, military/camp style. Lots of hearty foods for colder weather, minimal salads or fresh foods, it was summer! It doesn't take much to be creative and add some flare to the meals - fresh herbs, chopped fresh fruit not tinned fruit salad!!!!! Cocktails - needs attention to detail - use proper cocktail glasses, get the fruit and decorations, make it an experience we want to repeat. Also very costly, if cheaper with flare more would have been bought. Option for more group activities, especially in the evenings. Offer group dinner on the last night. I'm sure there are plenty of restaurants in Split that would welcome a group of 30+ or you have a business relationship with that could offer this.
- Anonymous, 14/08/2024 03:18, Travelled in a Couple
Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.
Some more thought into the details would be recommended. I.e having food that suits the cultures on board/having an option for those that don’t eat fish/seafood for example. Some rooms Air Con didn’t work Some of the decisions and recommendations for activities dinner etc seemed strange and almost like there were “kick backs” or back scratching for certain places vs others. (Some of the organised dinner recommendations weren’t good) Lots/most of the activities that we saw online were not available. The boat owner needs to be much more friendly, less grumpy and controlling. Some of the logistics around swimming stops were obviously just to suit the boat and to be the most fuel/time efficient, which meant we were sometimes docked too early or swimming with boats passing by, not the crystal clear water advertised. Some of the staff were doing the bare minimum. The rep has potential but was barely engaging with the guests above giving a talk each day after lunchtime.
- Levi Smith , 13/08/2024 05:33, Travelled in a Couple
Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
The bedrooms need a major upgrade they’re a sauna and the boat is in need of maintenance as water leaked through the roof in the dining whilst eating lunch
- Jack, 23/07/2024 11:22, Travelled in a Couple
Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.
Overall I was quite satisfied with our boat, including our cabin. The crew members were friendly and helpful as were the leaders of the cycling trips. who did an amazing job, both on land and on sea. Areas where I would like to see improvement include having a Keurg in the dining area where it would be possible to get a cup of coffee earlier than a half hour before breakfast. Provide the cooked breakfast food hot. Lighter entrees with local seasonings would improve lunch entrees. A glass of wine served with the Captain's Dinner would be appropriate. Name tags for all should be provided and worn at least early in the trip. Include the day, Monday, Tuesday, etc., along with the name of the Island and towns where there will be stops. I hope my suggestions are helpful.
- Elaine, 24/06/2024 10:58, Travelled in a Couple
Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.
Meals and cycling should receive separate ratings. Our biking experience was better than we could have anticipated. Milah was professional and delightful. Andre was a great host and server; however, meal times degraded the experience for us. Breakfasts were never served hot, and lunches often consisted of lots of heavy noodles with heavy cream sauce and tenderized meat. Portions were always large, but the food was generally unappealing. We'd read reviews about gourmet fare on this experience and found nearly universally unappealing meals. The Captain's meal demonstrated the cook's capacity to make fine food, but it had been hiding until then. I would heartily recommend Sail Croatia for the challenging cycling experience, but would warn potential participants that meal time may more closely resemble a teenager's summer camp experience than an upscale adult experience.
- Harry, 24/06/2024 10:24, Travelled in a Couple
Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.
I felt throughout the whole trip I was being asked to pay extra for random aspects such as bus transfers, water ferry’s. I feel like I don’t understand where my almost $2000 went. The crew and guide were amazing but all the hidden extra costs are not explained properly. I feel the initial price should be increased or have a lump sum you can do at the start with card instead of having to try get exact cash for everything. We had a ratio of 19 females to 3 males which is just ridiculous. I feel there should be allocated spots for males and females to have an appropriate dynamic. The people I was with were amazing and did save the trip and I really did enjoy myself but the random hassles all throughout the trip really did not make me want to rebook with sail Croatia again.
- Jessica, 19/06/2024 09:19, Travelled Solo
Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.
Bonne nourriture Vélo trop programmé en fonction de l'horaire du capitaine du bateau ( manque de temps pour prendre des photos) Cabine trop spartiate, confort à améliorer ( rangement minimaliste et difficilement accessible) Climatisation qui ne fonctionne pas ou trop Navigation trop matinale (réveil au bruit des moteurs à l'aube) Paiement en argent comptant sur le bateau pas pratique Personnel de cabine attentif et serviable
- Daniel, 14/06/2024 19:50, Travelled in a Couple
Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.
Tour guides were really great. Rides were awesome. Food was mediocre, but the rooms could be GREATLY improved for little cost. A thicker mattress, better sheets and a nicer comforter goes a long way. Also, we believe the pictures on your website were misleading for the accommodations.
- Anonymous, 27/05/2024 08:20, Travelled in a Couple
Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.
I had a good time but there were minor improvements I think that could be made to make it a great time. 1. When ocean is not great to swim in (Due to heat) offer to get the zodiac boat out and take few ppl to the little islands where we anchor. 2. Variety in breakfast 3. Everyone feels like lunch is v heavy and a lot (could scale back as u feel compelled to eat it 4. Bedroom designs: A) more hooks around the room given the limited space B) additional coat hangers C) ability to order some late night snacks or have them to purchase Lastly i was disappointed that when we got to split the crew had kinda given up it felt. They were disengaged and seemed like they were winding down Thursday night when we still have 2 days.
- Ryan, 21/05/2024 09:27, Travelled in a Couple
Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.
If we could have been able to book better mountain bikes ..
- Kathleen, 20/05/2024 21:10, Travelled in a Couple
Was a fun trip and weather was fantastic. Only down side was the quality of the boat and the quality of the food. Food was bland, stodgy and without any vegetables or salad. Boat had many issues including no hot water, door handle fell off and air conditioning didn’t work. However the crew was genuine and friendly.
- Phillip, 13/05/2024 06:49, Travelled in a Couple
Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.
Room was ok, but noisy, never again sleep in the back of the boot/ breakfast ok/ lunch ok/ship fine/ crew friendly and good/ bikes good/ biketours on the island great/ leader of the bike group Andrej did a very good job/
- Ton, 16/10/2023 08:20, Travelled in a Couple
We, as well as other guests, did NOT likethe food at all. Breakfast was good but the lunches were horrible. No fresh vegetables, all vegetables were frozen and mushy. Purées of I’m not sure what we’re always cold. Lasagna was good. A woman who only eats fish got what looked like frozen fish fingers. Basically the food was awful at lunch. The captains dinner was interrupted by Kara allowing the TV in for the rugby game Which followed by yelling and screaming. My husband had words with Klara. We left the dining room. It was ridiculous……chairs turned around toward the tv and we weren’t finished the main course. The partying that followed went on with very loud music and singing until after 1am. I think there were some complaints from other boats. The crew were always smoking at the window of the bar. The swim stops were amazing as were the islands and klara was a very good organizer. Would not recommend at this time.
- Anonymous, 09/10/2023 03:51, Travelled in a Couple
Hi there, thank you for taking the time to review our services and provide us with your further feedback. We are very pleased to hear you have enjoyed the swim stops, destinations that you have visited and that your representative was a very good organiser. We thank you for these kind comments. We also appreciate your comments regarding the food and atmosphere onboard during the rugby game. We are disappointed to hear that you found the food provided was not of the expected high standard. We will be sure to pass these comments to our operations team so improvements can be made. Any big sporting event be it football or rugby brings some excitement all around - we are sorry to hear this was not managed to your liking. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you for joining us and for your feedback.
Unfortunately night one we were stuck in the port due to bad weather. Everyone was left to fend for themselves with little information other than the boat should depart the following morning. Upon returning from dinner several people were still sitting on the boat with no room allocation. There was little to no communication as to when we could take our bags to our allocated rooms. The Sail Croatia representitive disappeared for several hours and it did not start off well. The entire crew energy felt tired and like they just wanted to be somewhere else. Positives from the trip - The food was excellent up until the last day. Things that can be improved to make everyones time better utilised - Each day our Sail Croatia Representitive would give a detailed speach about the port/town we were arriving into and the local things on offer. This was also provided in a WhatsApp message. Google Map links would be beneficial along with pre-booking activies like bikes/scooters. Most tours close 3pm
- Anonymous, 05/10/2023 23:21, Travelled in a Couple
Hi there! Thank you for your 3-star review. We appreciate all your comments and are really pleased to hear you enjoyed the meals served and the detailed daily speeches, thank you. The safety and wellbeing of all our guests is paramount, and due to bad weather the boat spent the first night in Dubrovnik. This was also communicated by your Onboard Rep. We understand during your week there were extreme weather conditions which is very unfortunate. Upon checking our internal reports, we can confirm that all rooms were allocated before lunch and guests were advised that rooms will be ready by 12:30pm. This was communicated by the Onboard Rep. Please note that the cruise starts at 1pm and the Onboard Rep was onboard to assist. On our Sail Croatia App, which is highlighted in your pre-departure information, it provides map links and location details, which comes in handy during your cruise. This is a great tool to use whilst in Croatia and has many resources. We appreciate your suggestions and welcome all your comments, thank you. We hope you enjoyed your time in Croatia and we thank you for choosing to travel with us this season.
When you travel and are doing rigorous exercise everyday in the heat more than a two towel per week seems necessary. Also the towels were all very old. The bedding needs more frequent changing. The bike ride difficulty needs more specific disclosure. Three hours in the saddle is a long time. Provide beach towels, more fresh vegetables. Also snacks for long hard rides, the riders without e bikes could have used it.
- Jayne, 25/09/2023 01:15, Travelled with Family
Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
Felt like a tired routine, not quite the experience I was hoping for. I think it’s too pricey for what we were offered. Ship feels dated compared to the others we saw in dock.
- John, 11/09/2023 06:06, Travelled in a Couple
Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Croatia as a country was amazing and beautiful. However, the sail was disappointing. Our representative was not very engaging and for the price you pay, you don’t get a lot for it. Considering you pay prior, the drinks at the bar are expensive and ‘happy hour’ is only 10% off which isn’t worth it. They offered limited water and if you wanted a bottle of water you had to pay. Even when unwell, there is no bottled water that is accessible and you are not able to bring bottles from off the boat. As a couple, we were given two single beds and other groups of friends that requested single beds were in rooms with doubles. Overall, not worth the price you pay and we weren’t very satisfied and actually left the boat early due to being unwell and not being able to access cold water.
- Nikita, 04/09/2023 05:18, Travelled in a Couple
Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.
Aircon was not working properly and the bedroom fascilities were terrible. No changing of sheets, towels or pillows when we were in a HEAT WAVE and many on board were sick was not good. Whole experience was uncomfortable. Chef also prepared wintery hot meals when we were in a HEAT WAVE. Very disspointed with the experience.
- A, 03/09/2023 14:02, Travelled in a Couple
Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.
The food was not that appetising - less boat group meals preferred- would like more solo/ on shore time for meals
- Louise, 27/08/2023 06:53, Travelled in a Couple
The food quality and choice needs to improve. Some staff need further training to be client facing - ***** in particular needs to better understand and demonstrate basic customer service etiquette. Mia - the tour guide was outstanding and is the reason for the 3rd star. We met some delightful people and formed what be expect to be lasting friendships with other passengers.
- Leanne, 23/08/2023 13:44, Travelled in a Couple
Hi Leanne, Thank you for taking the time to review your experience with us this season. We are pleased to read you formed some special connections with your fellow travellers and I am sure these will last a lifetime, how wonderful to read. Please rest assured we do appreciate your feedback and I will be sure to pass your comments on to the relevant teams. Many thanks for joining us this season.
We loved the cruise but what brought the star rating down for us was the daily smell of sewage in our cabin. We complained twice daily about the smell. Going to our cabin was not a pleasure. Certain cabins were worse off than others. AUD $7,500 for a week to cruise and smell waste in your sleeping area is poor!
- Felicity, 18/08/2023 17:32, Travelled in a Couple
Dear Felicity, thank you for your review and for joining us this summer in Croatia. We are so pleased to read you had a wonderful time with us on board. I'm sorry to hear this, so I did investigate this further for you and can see the issue was resolved swiftly by the crew that same day, which is great. I understand your Rep Boris explained, at times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We are sorry about this and wish to thank you for joining us for a fantastic week on board!
“Tuna” itself was really good, the aircon worked and the chef was fantastic. It was quite spacious for an ensuite boat. A few notes on this trip- the Tour guide was very unenthusiastic from check in on day 1. This was in regards to everything from excursions, to pub crawls. The pub crawls were very unorganised and communication overall could have been better. Restaurants for dinner were very average. Although Excursions were fun, they were well overpriced. The breakfast advertised was a buffet with an assortment of sausages/meat, eggs, pastries, cereal, fruit etc. The breakfast provided was continental style with one type of egg, toast, cereal and fruit, which was a bit of a let down.
- Sarah, 16/08/2023 00:37, Travelled Solo
Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!
Direction and information from tour director Service and attitude of staff on board Not being rushed at every meal Not removing the breakfast buffet at exactly 9am every morning and then asking everyone to leave the area immediately. Extending the bar closing hours and if it is to close so early allow guests to bring alcohol on board Would have liked to see the director and crew on our final morning to bid us farewell. Felt like a very cold exit.
- Serge , 08/08/2023 06:15, Travelled in a Couple
Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.
Sail was an amazing experience. I want to thank Klara and the crew (Ivan and Fillip) for making it a very memorable week. Beyond the amazing crew’s efforts, I want to raise one very important consideration that Sail Croatia should acknowledge moving forward. In light of the premium price paid by each passenger, we all expected for more to be included as part of our wrist bands we wore around everywhere. We did not get anything for free with the wrist bands which was extremely disappointing. I recall friends of my mine previously doing the same sail in 2019 and noting that Carpe Diem entry fee being included, Mljet national park, Revelin and others being FREE. As is, the Sail is not cheap and I was shocked to discover the above were not included. Until Sail Croatia remedies these factors, I will not be recommending the experience to others.
- John , 07/08/2023 19:36, Travelled in a Couple
Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!
being able to get new clean towels for showering would of been good as the rooms and bathrooms get so disgusting especially since there are no curtains on the showers so water gets everywhere. i didn’t expect the drinks to be as expensive as they were. the crew was great regardless of these factors.
- Anonymous, 07/08/2023 12:55, Travelled with Family
Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
Our tour guide was not involved in the group at all. He did nothing to combine the different groups and so as a solo traveling it was unenjoyable. I feel as though he did the bare minimum, but didn’t even give adequate information. For example, when we went on the buggies there was a 30 mins break where we could have gone swimming but he didn’t mention this to us. So, the whole group missed out and were extremely hot. He never went out of his way to communicate much at all
- Sarah , 24/07/2023 03:29, Travelled Solo
Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.
The ship, crew, tour leader, food etc. was simply awesome. Can’t fault the destinations and sight seeing either. Absolutely stunning. However the booking system needs serious improvement. Large groups are placed on the boat which inherently makes it hard for solo guests to socialise as these groups are generally not as interested to meet new people. It makes solo guests feel awkward and like a ‘spare wheel’. It was clear our tour manager could see this occurring. It would be far better if solo guests or small groups be placed together, and Sail Croatia would have known these groups were on the ship with me. Pretty disappointed I wasn’t given the option to even downgrade vessel, if that meant I could be with more ‘like-minded’ travellers or guests. I’m going to find it difficult to recommend to others who are solo travelling as well….Coupled to this when placed in a room with a complete stranger, give each guest a key. If either guest wants to do different activities, makes things awk.
- Thomas , 17/07/2023 05:19, Travelled Solo
Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!
I enjoyed the Sail Croatia experience, however, do feel that it can be very much luck of the draw when it comes to other boat personnel, which is such a crucial aspect of the week. When there are multiple large groups on each vessel, it can be hard to really get groups interacting all together, especially for solos. The other issue can be around age disparity. Perhaps more transparency over the booking arrangements of each boat could help this.
- Edward, 11/07/2023 14:52, Travelled Solo
Hi Edward, thank you for taking the time to review your Navigator cruise with us this season - it was a pleasure to have you on board. We're very happy reading that you enjoyed your Sail Croatia experience, this is great. With regards to your feedback on fellow travellers, I will be sure to pass this onto the relevant teams. All of our Navigator cruises are open to guests aged between 18 and 39 years old, so the age range is quite wide and our Reps work hard to create a good group dynamic that everyone on board can enjoy. I can see you had other solo guests on your cruise, which is always nice to see. We hope to see you join us again! Thank you.
The advertising for Sail Croatia isn't clear because the Navigator cruise is marketed for ages 18-39 but this blog post from the official website says the cruise is perfect for people under 30: https://www.sail-croatia.com/set-sail/which-ship-type-is-right-for-me-a-navigator-guide Also got food poisoning from the boat so I had to miss an activity I wanted to go to although some activities were overpriced for what they were. For example, the buggying in Korcula cost 60 euros but involved a half an hour break where you just sat around doing nothing. The ziplining involved driving back the way you had just come by boat for 40-60 minutes and then having to wait to be driven all the way back afterwards so it takes up a lot of unnecessary time. Also the bike riding in Mljet is just a bike hire, literally no helmet or anything else so this was expensive for what it was too. On the first day the check in ended up being later (after 12 pm) and we missed the first day swim stop. Refund me.
- Anonymous, 10/07/2023 06:33, Travelled Solo
Thank you for sharing your feedback regarding your Sail Croatia experience. Regarding the age range on board we appreciate you bringing it to our attention. We have the correct age noted on our Navigator pages and will update the link provided. The activities offered are a highlight for many guests and we understand the frustration when activities do not meet expectations. Your feedback regarding the pricing has been noted, and we will pass it on to the appropriate department. In regards to food poisoning, upon checking our internal records I can see on the 3rd July you had notified the onboard representative that you were unwell the night before. The onboard representative assisted immediately and no further issues were reported hereafter. There were also no incidences relating to food poisoning onboard. Regarding the check-in time, we aim for a check-in from 10:30am. Any delays in the process will be communicated to our guests. Thank you for sharing your concerns, and we value your input. If you have any further questions or require additional assistance, please feel free to reach out to us.
I enjoyed my time but was it worth the amount of money I spent? No way, could’ve had a much better time spending less money doing something different. Obvious attempts to make extra profits left a sour taste. Drink prices on board were similar to a bar and lot’s of people found discrepancies between what they were charged and what they ordered. Nearly everyone just drank offshore towards the end of the cruise. The BBQ dinner was the most obvious sign of taking our cash. Charging us 25 Euro’s for a BBQ and offering no other alternative for dinner since we were out of port was shocking. Was just very average food so reckon it cost about 10 euro’s per person. Some other compulsory charges like the tourist tax should’ve just been included in the initial price anyway, if we 100% have to pay it then why exclude it from the initial price?
- Anonymous, 05/07/2023 07:57, Travelled Solo
Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!
As a solo traveller, this experience was very disappointing and I regret my decision to travel with Sail Croatia. There were so few solo travelers and zero effort from anyone to integrate us into the group, so I spent a very lonely week on board.
- Sarah, 28/06/2023 07:14, Travelled Solo
Hi Sarah and thank you for your review. I have checked the details, and your boat had a well-balanced mix of travellers onboard, including 8 solo travellers. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. I have checked your feedback also, and we are pleased to know that you rated us 4-5 stars in other areas and would still recommend us, thank you. We do hope to have you join us again in the future.
We enjoyed our 7 nights on Olimp but a few changes could improve our experience More water toys needed ie kayaks, paddle boards, snorkel gear and floats. Non alcoholic beer would be nice for those who can’t have alcohol. Noticed other boats had umbrellas for rainy days. 7 days of exactly the same breakfast was boring. Our waiters and guide were excellent.
- Anonymous, 28/06/2023 03:20, Travelled in a Couple
Our trip on Tempera was memorable for the lovely port schedule & tasty, well prepared meals. But since I have been asked to answer "what would I have changed to improve the product", here goes: Pre-departure information regarding the trip was patchy & very generic, including changing our boat (which we readily agreed to, without realising the trip would be accomodating such a young client profile) Some sailing times were very early in the morning, which meant no chance of getting a lie-in. There was quite a lot of hovering outside ports, so whilst not sailing, not able to sight-see either. Breakfast time could have been extended, especially on the days when we weren't in port until mid-afternoon, to enable a more leisurely start to the day. It was quite damp in our cabin, & noisy at night, with lots of smoking. Despite all of the above, we really did enjoy ourselves. Ioana, our guide, was enthusiastic & communicated very well. All staff worked tirelessly, especially catering: thanks.
- Janet, 27/06/2023 07:14, Travelled in a Couple
Hi Janet, Thank you for your review and for taking the time to provide us with your further feedback. We are pleased to read you thought your cruise itinerary was brilliant and you enjoyed the islands that you visited. Your suggestions for improvements to our pre-departure documents are very much welcome and have been passed on to our Marketing team. Thank you for your comments on sailing times, breakfast time and your accommodation onboard. It is great that these didn't detract from your experience onboard and you have truly enjoyed yourselves. Wonderful to hear your representative Ioana took good care of you and that the meals prepared by the outstanding chef were to your liking. Thank you again and do come back soon!
I felt that the prices for alcohol onboard were very expensive . The organizational skills of our host were non existent . We had to constantly ask for information and many times ( especially when on excursions) we were left trying to organise ourselves and sort out transportation issues !
- Arlene, 27/06/2023 04:54, Travelled in a Couple
Hi there, thank you for taking the time to write your review Arlene. After reviewing customer feedback, it's great to see you enjoyed some aspects of your cruise; Captain's Dinner, cabin, boat in general and the onboard crew, to name a few. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. We hope to welcome you back to show the improvements made.
The cruise director was not as informative or involved as the cruise guide we had on our previous Elegance Cruise (Olimp) in 2018. He did not accompany us in any of the towns, rather just pointed us in the direction of the buildings of significance. Our previous guide, Ana, was excellent. On our previous cruise, a glass of wine or beer was included with lunch. This has been discontinued. I had specifically asked in advance, about paying by credit or debit card and was told that we could via an email response. Day one, our cruise director informs us that the port fee of 30E each and the bar tab had to be paid in cash. I would recommend that people choose either Dubrovnik to Split/Split to Dubrovnik rather than Split to Split (north). More to see and enjoy. Croatia has become very expensive after changing to the Euro.
- Amanda , 22/06/2023 07:58, Travelled in a Couple
Hi Amanda - thank you for your review. We are sorry to hear you were disappointed with some aspects of your cruise, especially as a valued past client. Having a look through our internal reports, the majority of guests on your ship provided five-star feedback for the cruise and the exceptional service provided by our onboard Rep. We are disappointed to learn that your experience did not align with the rest of the group's positive feedback. We are sorry about the misinformation regarding the bar tab payment and this will be followed up via our Operations Team. In regards to the City Walks, our reps are no longer allowed to do this as this is all monitored by local authorities. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!