Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.

Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.

Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.

Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.

Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.

Hi Conor, Thank you for taking the time to provide feedback on your recent trip with us. We are glad to hear that you were still able to enjoy your trip, thanks to the people you met and the places you visited. However, we understand some aspects didn't meet your expectations. Regarding the pricing of drinks, we would like to clarify that the prices may vary between ships and information about this can be found on our website under our 'Travel Resources'. We want to assure you that our crew and representative on board work diligently to facilitate a great week for all our guests and that our crew's intention is to enhance your experience. Furthermore, the feedback we received from your departure week was predominantly positive. However, we take all feedback seriously and are committed to addressing any concerns raised. We appreciate your feedback and if there is anything else you would like to discuss, please feel free to reach out to our customer support team directly.

Dear Marta, thank you for taking the time to review your cruise with us this season. I am very sorry to hear you felt this way about your experience. Unfortunately we are unable to guarantee the weather, so it is a shame that you did not have the best weather during your time with us. Overall for your departure I can see most guests that joined the cruise have said in feedback that they would recommend us, so I am sorry to hear this is not the case for you. Thank you for joining us Marta and for taking the time to review your experience.

Thank you for your review Kalee. We are sorry to hear you were unhappy with your cabin arrangements and boat in general. I have gone through all the feedback ratings and we were given 4 stars for the 'boat overall'. Our chefs prepare all meals in their small gulleys located onboard the boat, aiming to provide a variety of meals however we understand that this is not always to everyone's taste. Soap, shampoo and conditioning is not included and we advise guests to bring their own onboard to avoid disappointment. Triple cabin consists of a small double bed and single bunk, as advised prior to booking this room type. As they are the same size as a twin share (2 people per cabin) we provide a 10% discount. I understand that you were moved to another cabin free of charge. We hope this was more than suitable. After reviewing the organisation of the cruise by the Onboard Representative, they were rated all 5 stars which includes; destination, organisation and friendliness. We thank you for your review.

Thank you for your review Chloe. We are really pleased to hear you met some amazing people on your cruise. We have high expectations and aim to provide our guests with lovely, fresh meals week after week, so we are very disappointed to hear the meals served didn't meet your expectations. Dietary requirements are passed on to the chef, and we encourage guests to introduce yourselves to the chef and discuss any additional requests with them. The bar is open during the day, generally up until midnight unless instructed by the crew - we appreciate you bringing this to our attention and we will discuss further with our Operations Team to ensure our high levels of service are maintained. Thank you.

Hi there Anthony, thank you for your review. We are really pleased to hear that your rep Mate was helpful and professional and made your trip enjoyable. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning, cabin door lock, broken fridge and key for internal locker. I understand that on the 2nd day the Captain was made aware there was no hot water, and this was rectified within 20 minutes. We operate a mid-week cabin service which includes changing of bedding. I'm afraid paddle boards are not included on our cruises however, at times past guest may leave their water toys onboard for others to enjoy. Upon checking the feedback for the week, guests have provided 4-5 star ratings from the meals onboard to the cabins and Tour Guide. We really do hope that your time in Croatia was enjoyable and that the issues experienced didn't detract from your overall enjoyment.

Hi Hilary, Thank you for your review. I'm pleased you had a great time on our cruise and to hear that it exceeded your expectations is just wonderful! We know that your guide Ivana would have provided you with a wealth of knowledge, and detailed history about each destination. It's lovely to hear you had a nice time Hilary and after reading your feedback for breakfasts, you rated this 5- stars, and would highly recommend our cruise to others, thank you. However, we are disappointed to read of your dissatisfaction with the lunches onboard, mainly being too salty or not enough salad. Our chefs generally create a meal plan for the week, and aim to provide meals using fresh local produce, catering to a wide range of palettes and tastes, however we understand that this is not always possible. If our chef is made aware, they will look to make immediate improvements for the overall satisfaction of guests onboard. All your comments have been passed on to the chef via our Operations Manager and we will look to improve our services wherever possible. Thank you.

Hi Steven, Thank you for taking the time to submit your review. We are pleased to hear you enjoyed some aspects of your cruise and we thank you for your comments on the kitchen staff and Maria, however we are sorry to hear of your disappointment in some areas. Our extensive range of excursions are our most popular and have received raving reviews so we are disappointed to hear this. Our ships are equipped with both alcoholic and non-alcoholic beverages , if there is a particular beverage you wish to enjoy then the staff can try to source this for you. We have a vigorous process in place for any issues that may arise on our cruises, upon checking, I am unable to locate any reports for the incident which took place. I have also spoken with your representative Boris, and he has advised that a towel was requested at one of your swim stops, as there was water on the floor but there were no incidences of anyone falling on your cruise. We hope that you enjoyed your time in Croatia overall, and that the issues onboard didn't detract from this.

Thank you for your review. We are glad to hear you enjoyed your cruise experience overall. However, we are sorry to hear that you were disappointed with some aspects, which I wish to clarify for you. Our airport transfers will collect you from the airport and drop you as close as possible to the hotel. As your hotel was based in central Split, this is a highly pedestrianised area and does not allow vehicle access I'm afraid. We are sorry that this was not made clear prior to your arrival. We have designated smoking areas, generally towards the back of the boat however, we do appreciate your comments on this and we will pass this on to the Operations Team. Thanks for your suggestion of a variety of tea bags, we will pass this on to the relevant team. We appreciate all your suggestions here, thank you!

Hi there and thanks for your review. It's great to hear that the crew were a great inclusion on your cruise. The ships used on our Navigator Premier page vary in style, some more traditional, rustic wooden ships and others more modern steel ships. Our Premier ships offer spacious cabins, (generally 6-8m2) with ensuite and air-conditioning. The jacuzzi may not be available at all times due to conditions such as electricity consumption, fresh water usage onboard and weather conditions however, we will be investigating this further. We are so happy to hear that you enjoyed the food - it's not easy producing great meals for so many people with a limited kitchen but the chefs manage to do that which is amazing. Thanks again.

Hi there and thank you for your review. We value your comments, especially as this is your 3rd cruise experience with Sail Croatia. We're sorry to hear there were issues with the jacuzzi, at times it may not be available due to conditions such as electricity consumption, fresh water usage onboard and weather conditions. Upon checking our internal reports, I can see that your Representative was in constant communication with you regarding the swim stop rules. We advise all our guests that everyone must stay close to the boat, for health and safety reasons, this is also reiterated in our Pre-departure information, our Sail Croatia App and advised during your welcome speech. We are sorry to hear this had happened - upon checking our records, once the swim stop concluded, the sailor called out to all guests to advise the swim stop was over. As you were further away and behind another boat, our sailor didn't see you, nor did you hear the call out, so the boat had departed. After speaking with your representative, Kate was immediately apologetic and offered to reduce your bar tab and provide a free bottle of wine as a gesture. We will pass your comments on to our Operations Manager to ensure that our sailors reiterate the importance of the swim stop rules. Thank you again for all your comments here and we do hope that the issues onboard didn't detract from your overall experience.

Thank you for your review - we appreciate all your comments. We are pleased to know that you would recommend us to family and friends and that you enjoyed your accommodation and the inclusion of the lovely staff onboard. Our chefs aim to cater to all tastes and at times, we understand that this may not be possible. However, upon request the chef may be able to provide you with more of the foods you enjoy. We appreciate your comments on the coffee machine and this will be passed on to the captain. We find that having breakfasts and lunches included on our cruises, gives our guests just the one meal to budget for and gives guests the opportunity to go out and try the delicious local cuisine for dinner. Our representatives provide guests with all the information for each port daily as we feel our guests enjoy receiving this information just as you are arriving into port. Thank you for choosing to sail with us!

Hi there, thank you for your review. I've looked further into the ages of the passengers that were on board Cristal with you and around a third of your fellow travellers were in their thirties or under. The rest of the passengers on board were in their forties, fifties and 4 were in their sixties. Our Explorer cruises are designed for young professional and ‘young at heart’ travellers looking to blend socialising, sightseeing and relaxation with an average age on-board from 25-60. In your review you mentioned Navigator cruises which is a different type of cruise to the one you booked which was an Explorer cruise. Our Navigator cruises are for passengers aged 18 to 35 years old looking to party, socialise and explore Croatia. I have passed your comments onto our Operations Manager with regards to the crew on board Cristal. Thank you for brining this to our attention and for joining us this season :)

Hi there, thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with some aspects of your Navigator cruise. Excursions are subject to minimum and maximum numbers. Also, due to limited time in each location, some excursions do occur at the same time as others, it's not always possible to take part in more than one excursion at the same destination, I'm afraid. I've looked into your comment regarding the air-conditioning on board and you were booked onto an Ensuite ship where air-conditioning is not included in the cost of the cruise. I've been advised the captain did offer air-conditioning to the whole ship at an additional cost per person, per day and when this was not working for the final 2 days of the cruise this was then refunded back to everyone. It is not possible to swim in the ports as it is not safe to do so. This is a rule on board all of our ships as we would not want you to come into any harm by swimming where the ships are docked. Daily breakfast and a 3 course lunch is included in the cost of your cruise, however snacks between meals are not included. We have a process in place which is shown in your pre-departure information, so if you do have any issues at all on board we hope to resolve them before you disembark. I have looked into this further and I cannot see that you left the cruise early or raised any of these concerns with your on board Representative. We appreciate you taking the time to provide us with this feedback and we hope that you enjoyed other aspects of your cruise and that the issues onboard didn't detract from your overall experience and Croatia as a whole. Thank you.

Thank you for your review - we appreciate your comments. The excursions offered are optional and we're sorry to hear that none of the excursions appealed to you. Our swim stops generally take place in secluded bays in the middle of the Adriatic Ocean overlooking the coast and the sites are spectacular. Upon speaking with the representative, she confirms that the construction site was near the town centre during the time of sail. In regards to swimming in the port, we mention in our Ship Rules (emailed to you prior to the cruise and available onboard) that swimming at the port is prohibited as a safety precaution as there are generally many ships docking and departing so is not a safe swimming zone. We do hope that you enjoyed other aspects of the cruise and that these issues didn't detract from your overall experience.

Hi there, thank you for taking time to leave us a review. We are really pleased to hear that you liked the accommodation on board and that you were impressed with the on board staff. Thank you for your comments on the food. Our chef tries to cater to a wide range of tastes, however at times we understand this is not always possible. We will pass your comments onto the relevant team so we can improve in the future. Thank you.

Thank you for your review. Upon checking your feedback for the week, we are really pleased to know you found the cleanliness of the cabin and meals to be 5-stars, thank you. In regards to the clubs and bars in Croatia, these are not guaranteed and are all subject to season opening times. Each of our boats are operated individually by the captain and crew, we are sorry to hear you found the overall experience was not as expected. We appreciate your comments regarding the crew, stereo speakers and party lights - all your comments will be passed on to the relevant department to look into this for you. We understand that there were adverse weather conditions at the time of your cruise which is unavoidable and very unfortunate. Alternative solutions were offered however, as the weather effected the most part of the week, our Rep did everything possible to ensure everyone was enjoying themselves as much as possible. We understand that some guests decided to depart early due to this. We hope that the issues didn't detract from your overall experience in Croatia and we thank you again for all your comments.

Thank you for your review. Customer satisfaction is important to us, and we’re sorry to hear that meals didn't meet your expectations. I have looked into all reviews provided for your departure and have found that rating and traveller satisfaction was very high for this week. Thank you for your recommendation in regards to wine and cheese being offered on the first night. We will be sure to pass your feedback to our team. We thank you again for submitting your review and we hope that you enjoyed your time in Croatia overall.

Thank you for your review. Tea & Coffee availability is something we are currently looking into for future seasons. Thank you for your suggestion of more hanging space and pegs, this will be passed on to the Operations Team for potential future improvements. Thank you.

Hi there and thank you for your feedback on our Cycle cruise. We are pleased to hear you found our bicycles to be in great condition. We see that you were booked on our Ensuite boat - we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type. We recommend booking a room on our Premier boats if you prefer air-conditioned cabins. I'm sorry to hear you had an issue with your door - we have rigorous processes in place and upon searching our records, I couldn't see that you had raised the door issue with a crew member or representative. Had they been made aware of these issues, they would have rectified this as soon as possible for you. Swim stops generally take place daily however, at times it may not be possible due to the weather conditions or guests on the boats requesting to get to the next destination earlier. If it isn't possible, your captain/crew would advise the reasoning behind this. We hope you had a great time overall.

Thank you for your feedback regarding your Elegance cruise. I'm happy to read that you found the staff extremely friendly. I am sorry that it wasn't clearly communicated with you that cash is to be used on-board. We will be implementing a new bar tab system next season, and we are also currently looking at offering alternative payment methods in the near future. We have found that in the past passengers prefer having lunch on-board instead of evening meals as they like to experience the local cuisine in the evenings. Arrival time into port depends on port traffic, scheduling and weather - I am sorry that you found this to be too late. We have found that our guests prefer a swim stop before lunch, then after lunch we would make our way to the next destination. Swim stops can sometimes delay the arrival time at the next destination. In regards to your suggestion of having staff circulate the boat to take drinks orders, this is a great suggestion and I have passed this on to the Operations Team for improvements - thank you. We are always looking at ways to improve our services. Thank you again for taking the time to provide feedback and we hope that the issues onboard didn't detract from experiencing the beauty Croatia has to offer.